Cisco UNIFIED 9971 User manual

Cloud Voice Service
Cisco Unified IP Phone 9971 User Guide
(Version 1.0)

Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2011
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Table of Content
1 Phone Set Features and Functions..................................................................................... 3
1.1 Operation for IP Phone 9971 ......................................................................................... 3
1.2 Location of Control......................................................................................................... 4
2 Preference Setup .................................................................................................................. 7
2.1 Adjust Brightness ........................................................................................................... 7
2.2 Adjust Ringtone.............................................................................................................. 7
2.2.1 Change Volume...................................................................................................... 7
2.2.2 Change Ringtone.................................................................................................... 7
2.3 Adjust Wallpaper............................................................................................................ 8
3 Basic Features ...................................................................................................................... 9
3.1 Placing a Call ................................................................................................................. 9
3.2 Answering a Call ............................................................................................................ 9
3.3 Ending a Call.................................................................................................................. 9
3.4 Muting a Call .................................................................................................................. 9
4 Call Management Features ................................................................................................ 10
4.1 Putting a Call on Hold .................................................................................................. 10
4.2 Using Call Waiting........................................................................................................ 10
4.3 Transferring a Call to another Party............................................................................. 10
4.4 Redialing the Last Number Dialed ............................................................................... 11
4.5 Forwarding Calls to another Phone.............................................................................. 11
4.5.1 Setting up Call Forwarding from your IP Phone................................................... 11
4.5.2 Setting up Call Forwarding from your Mobile ....................................................... 11
4.5.3 Setting Up Call Forwarding from your Computer.................................................. 12
4.6 Placing a Conference Call............................................................................................ 12
4.7 Call Pickup ................................................................................................................... 13
4.7.1 Call Pickup within your Group............................................................................... 13
4.7.2 Directed Call Pickup (Specific Group Member).................................................... 13
4.8 Sim-Ring Mobility ......................................................................................................... 13
4.8.1 Enable/ Disable SIM-Ring Mobility ....................................................................... 13
4.8.2 Switching Call Conversation to Mobile................................................................. 14
4.8.3 Switching Call Conversation from Mobile back to IP Phone ................................ 14
5 VoiceMail Service................................................................................................................ 15
5.1 Activating VoiceMail..................................................................................................... 15
5.1.1 Activating VoiceMail on your IP Phone.................................................................. 15
5.1.2 Remote Activation of VoiceMail............................................................................. 15
5.2 Accessing VoiceMail .................................................................................................... 15
5.3 Remote Access to VoiceMail ....................................................................................... 16
5.4 Retrieval of VoiceMail via Outlook 2000...................................................................... 16
5.5 Visual VoiceMail........................................................................................................... 17
6 Using Phone Log ................................................................................................................ 18
6.1 Viewing and Dialing from the Phone Log..................................................................... 18
6.2 Deleting Call Record from Phone Log.......................................................................... 18
7 Extension Mobility.............................................................................................................. 19
7.1 Login............................................................................................................................. 19
7.2 Logout .......................................................................................................................... 19
8 Password Management...................................................................................................... 20
8.1 Change The Cloud Voice Password............................................................................ 20
8.2 Change The IP Phone PIN........................................................................................... 20

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Wharf T&T Cloud Voice Service is an advanced, state-of-the art unified communications
service which consists of full-featured IP telephony and performs all the functions of a
traditional telephone with the added advantages of Mobility Apps, SIM-Ring Mobility,
Extension Mobility, Presence Communicator and Cloud Communicator (softphone). It
helps to enhance the operational efficiency of your business and assures that your
colleagues can always stay in touch with your business partners anytime, anywhere.
IP Phone 9971 is an advanced professional media endpoint that delivers an enhanced
user experience with an easy-to-use and eco-friendly ergonomic design. Highlights of
the IP Phone 9971 include a higher-resolution, fully backlit (VGA) color display, a USB
port for peripherals, Gigabit Ethernet network and pc switch ports, and High-definition
(HD) voice support, enabling a more productive user experience for multimedia
application engagement.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 9971
Item Description
1 DC adaptor port (DC48V).
2 AC-to-DC power supply.
3 AC power wall plug.
4 Network port (10/100/1000 SW) with IEEE
802.3af and 802.3at power enabled.
5 Computer port (10/100/1000 PC)
connection
6 Headset connection (optional).
7 Analog headset connection
8 USB port
9 Anti-theft security lock connector
10 Camera pin holes (for Cisco Unified Video
Camera)
11 Secure Digital I/O (SDIO) slot (not used for
this release)
Note: IP Phone 9971 cannot function properly when there is a failure in power supply.

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1.2 Location of Control
Item Description
1 Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on hold)
and available softkeys.
Phone screen items, such as menu options and softkeys, are touch-
sensitive.
2 Session buttons
Each corresponds with an active call or a call function. Pressing the
button takes the default action:
•Active calls—Pressing the button takes the default action for an active
call. For example, pressing the session button for a ringing call
answers the call and pressing the button on a held call resumes the
call. Session information, such as caller ID and call duration, appears
on the phone screen next to the session button.
•Call functions—When a session button is not being used for an active
call, it can be used to initiate functions on the phone, as indicated by
the adjacent phone screen icons. For example, pressing the session
button can display missed calls, take the phone off hook, or dial your
voice-messaging system (with a Voicemail icon). Color LEDs reflect
the call status . LEDs can flash (blink on and off rapidly), pulse
(alternately dim and brighten), or appear solid (glow without
interruption).
•Flashing amber —Ringing call. Pressing this button answers
the call.
•Solid green — Can be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this button
displays the call details or the participants of a conference call. If the
call is not yet connected, pressing this button ends the call.
•Pulsing green —Held call. Pressing this button resumes the
held call.

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•Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
•Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call. (The positions of the session
buttons and feature buttons can be reversed on phones that use a
locale with a right-to-left reading orientation, such as Hebrew and
Arabic.)
3 Back button
Returns to the previous screen or menu.
4 Release button
Ends a connected call or session.
5 Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through the menus,
highlight items, and move within a text input field. The Select button
(center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
6 Conference button
Creates a conference call.
7 Hold button
Places a connected call on hold.
8 Transfer button
Transfers a call.
9 Keypad Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
10 Speakerphone
button
Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button is
lit green. The speakerphone audio path does not change until a new
default audio path is selected (for example, by picking up the handset). If
external speakers are connected, the Speakerphone button selects
them as the default audio path.
11 Mute button
Toggles the microphone on or off during a call. When the microphone is
muted, the button is lit red.
12 Headset button
Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is lit
green. A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change until
a new default audio path is selected (for example, by picking up the
handset).
13 Volume button
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook). Silences the ringer on the phone if an
incoming call is ringing.
14 Messages button
Dials to retrieve your Voicemail messages.
15 Applications button
Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
16 Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,

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corporate directory, or call history.
17 Phone display Can be positioned to your preferred viewing angle.
18 Programmable
feature buttons
(also called feature
buttons)
Each corresponds with a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line. If
you have multiple lines, you may have an All Calls button that displays a
consolidated list of all calls from all lines (oldest at the top). Then it is
recommended that you keep your phone in the All Calls view. Color
LEDs indicate the line status :
•Amber —Ringing call on this line
•Green —Active or held call on this line
•Red —Shared line in-use remotely
(The positions of the session buttons and feature buttons can be
reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.)
19 Handset light strip The handset light strip lights up to indicate a ringing call (flashing red) or
a new voice message (steady red).

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2 Preference Setup
2.1 Adjust Brightness
As the IP Phone display may be affected by the lighting of the office, you can
adjust the brightness accordingly.
1. Press the Applications button .
2. Select Preferences. (Use the Navigation bar and Select button to scroll
and select.)
3. Select Brightness.
To increase brightness, press the right arrow on the Navigation bar
To decrease brightness, press the left arrow on the Navigation bar
4. Press the Save softkey to confirm the brightness level, or just press the
Cancel softkey to exit without changing the setting.
2.2 Adjust Ringer Volume and Ringtone
You can also change the volume or ringing tone to suit your business
environment by the of following procedures.
2.2.1 Change Volume:
1. Press the Volume button to adjust the loudness of the ringtone.
2.2.2 Change Ringtone:
1. Press the Applications button .
2. Select Preferences. (Use the Navigation bar and Select button to scroll
and select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play softkey to play a sample.
5. Press the Set softkey to select the ringtone.
6. Press the Apply softkey to confirm your selection, or press the Cancel
softkey to go back to the Ringtone screen.

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2.3 Change the Wallpaper
There are some standard IP phone wallpaper background templates
prepared by Wharf T&T. You can easily change it accordingly.
1. Press the Applications button .
2. Select Preferences. (Use the Navigation pad and Select button to scroll
and select.)
3. Select Wallpaper and different wallpapers are displayed . Select the
wallpaper you preferred.
4. Press the Preview softkey to preview the wallpaper.
5. Press the Set softkey to apply the wallpaper to your IP phone.

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3 Basic Features
3.1 Placing a Call
There are 4 options for placing a new call:
1. When using the handset, lift the handset and dial a number.
2. To make a new call on the current line, press the NewCall softkey and
dial the number.
3. To dial with the phone on hook, from the main screen, perform either of
these actions:
Dial the number and lift handset or press the Dial softkey. The phone
will not produce a dial tone until after you lift the handset or press the
Dial softkey.
Press the NewCall softkey and dial the number.
4. To dial the last dialed number, press the Redial softkey.
3.2 Answering a Call
There are 3 options for answering a call:
1. Lift the handset.
2. Press the Answer softkey.
3. Press the Speakerphone button
3.3 Ending a Call
There are 3 options for answering a call:
1. Hang up the handset.
2. Press EndCall softkey.
3. Press the Speakerphone button , when using hand-free
conversation mode.
3.4 Muting a Call
1. Press the Mute button.
2. To disengage mute, press Mute again.

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Note: If you are using mute along with the speakerphone, lifting the handset will
disengage mute function.
4 Call Management Features
4.1 Putting a Call on Hold
During the call conversation, you can put the other call party temporarily on-
hold.
1. To put a call on hold,
Press the Hold button .
The Hold icon will be displayed and the Line button will be pulsed to
green color.
2. To resume the highlighted call, you can
Press the Resume softkey.
4.2 Using Call Waiting
If you are enabled with call waiting for your phone and you are on a call, you
will hear a call waiting tone and the caller ID information will be shown on the
phone’s LCD screen if a new call comes in when you are on the phone.
1. To answer the new call, press the Answer softkey. When you do so, the
original call will be put on hold.
2. To return to the original call, press the Hold button .
3. If the second call is still active, the call will be put on hold when you return
to the original call.
4. You can continue to use the Hold button to switch between the calls.
4.3 Transferring a Call to another Party

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During the call conversation (not ‘On-hold’ mode), if you wish to transfer your
call conversation to another party, you can:
1. Press the Transfer button
2. Enter a 8-digit local number / a 4-digit extension number of the recipient.
3. Press the Transfer button again or the Transfer softkey.
Note: If you wish to transfer the call to an external party, please remember to add “9” before the
8-digit telephone number.
4.4 Redialing the Last Number Dialed
To redial the most recently dialed number, press the Redial soft key.If you
have not lifted up the handset, it will be in speakerphone mode and
automatically activate the speaker.
4.5 Forwarding Calls to another Phone
4.5.1 Setting up Call Forwarding from your IP Phone
1. Press the Forward All softkey. You will hear two beeps.
2. Enter the destination number to which you want to forward all of your calls,
as if you were placing a call to that number.
3. To cancel all call forwarding, press the Forward Off softkey.
Note: If you wish to forward the call to external partner, please remember to add ”9”
before the 8-digit telephone number
Tips: To forward all incoming calls to your voicemail, just simply press Forward All
and Message button.
4.5.2 Setting up Call Forwarding from your Mobile
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing ‘1’ for
Cantonese / ‘2’ for English.
3. Enter your Cloud Voice Number and Cloud Voice Password accordingly.
4. Enter the destination of number to which you want to forward all of your
calls (e.g. your mobile).

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5. To cancel call forwarding, please dial 2112 1113 to deactivate the call
forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
For security reason, please change your Cloud Voice Password regularly by login to
Cloud Voice User Portal accordingly.
4.5.3 Setting Up Call Forwarding via Internet
1. www.wharftt.com/cloudvoice.
2. Click Cloud Voice User Portal
3. Enter your Cloud Voice number and Cloud Voice Password to log onto
Cloud Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
5. Enter the destination of number to which you want to forward all of your
calls (e.g. your mobile).
6. To cancel call forwarding, please log onto Cloud Voice User Portal
again to deactivate the call forwarding accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
4.6 Placing a Conference Call
During the call conversation, you can invite more business partners to join the
conversation by means of N-way Conference Call.
1. During an active call conversation, press the Conference button
2. Enter 8-digit local number / 4-digit extension number of the other invited
party.
3. Press the Call softkey and wait for the invited party to answer.
4. Press the Conference button again or the Conference softkey.
5. The conference call with 3 parties will be begun.
6. Repeat these steps to add more parties, if desired.
Note: If you wish to make a conference with external partner, please remember to
add ”9” before the 8-digit telephone number

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Tips: To view and remove conference participants, you can press Show Details
button and press Remove button to remove a conference participant.
4.7 Call Pickup
4.7.1 Call Pickup within your Group
When the phone of your pickup group member rings, you can use your own
phone to pick up and answer the call directly.
1. Press the PickUp button to transfer a ringing call within your pickup group
to your phone.
2. When your phone rings, press the Answer softkey to pick up and connect
to the call.
4.7.2 Directed Call Pickup (Specific Group Member)
1. Press Group Pickup button.
2. Enter the extension number of the phone line with the call that you want
to pick up.
(For example, if the call is ringing on line extension number ‘1234’, please
enter ‘1234’.)
3. When your phone rings, press the Answer softkey to pick up and connect
to the call.
4.8 SIM-Ring Mobility
The simultaneous ringing features allow you to bring any incoming call to
your Cloud Voice number to both your desk IP phone and mobile.
4.8.1 Enable/ Disable SIM-Ring Mobility
1. Press the Mobility button to display the current status (Enable Mobile
Connect/ Disable Mobile Connect)
2. Press Select softkey to toggle the status.
3. Press the Exit softkey once you confirm the SIM-Ring Mobility status.

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Note:
1.Please remember to submit your mobile phone number to Wharf T&T before you
can enjoy SIM-Ring Mobility.
2. If the call is not answered in desk IP Phone and you have Enable Mobile
Connect, the incoming call will be diverted to your mobile phone after 4 seconds.
4.8.2 Switching Call Conversation to Mobile
When you are using IP Phone for call conversation with your business
partner and wish to leave from your desk, you can continue the call
conversation by using switching call to mobile.
1. During the call conversation via IP Phone, press the Mobility button.
2. Select Send call to Mobile Phone.
3. The call will be in ‘On-hold’ status and transferred to your mobile within a
few seconds.
4. Please answer the call in your mobile and you can continue the call
conversation via your mobile.
4.8.3 Switching Call Conversation from Mobile back to IP Phone
Similarly, if the call received by your mobile via SIM-Ring Mobility and back to
your desk, you can continue the call conversation by using switching call to
your IP Phone.
1. During the call conversation via mobile, hang up the call on your mobile
phone to disconnect the call via mobile phone (it will terminate the call).
2. The call will be in Hold status.
3. Within a few seconds, Resume softkey will be displayed in your IP phone.
4. Press the Resume softkey on your IP phone.
5. The call will be transferred to IP phone and you can continue the call
conversation.

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5 VoiceMail Service
5.1 Activating VoiceMail
5.1.1 Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone.
2. Enter your VoiceMail PIN followed by “#”.
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
5.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese or ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail
message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

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5.3 Remote Access to VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when
you are accessing VoiceMail service from oversea.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese / ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.4 Retrieval of VoiceMail via Outlook 2000
1. Open your Microsoft Outlook
2. Click Tools
3. Select Accounts
4. Click New
5. Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next
6. Enter Account Information * and click Next
7. Select Internet E-mail and click Next
8. Enter Server Information ** and click Next
9. Click Finish
*
When entering the Account Information, please input the following
•Your Name: Name wish to be displayed in email
•E-mail Address: [email protected]; ‘3xxxxxxx’ is your
Cloud Voice Number
•Username: Your Cloud Voice Number (eg 3xxxxxxx)
•Password: Your Cloud Voice Password
** When entering Server Information, please input the following
•Account Type: IMAP
•Incoming mail server: imap.wtt-cloudvoice.com;
•Outgoing mail server: smtp.wtt-cloudvoice.com
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.

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5.5 Visual VoiceMail
By using Visual VoiceMail service, your voicemail messages will be displayed
in your IP phone so that you can prioritize which messages to listen first.
1. Press and select Visual Voicemail.
2. Enter your VoiceMail PIN for your voicemail account.
(Toggle on Remember Me to keep you sign-in status)
3. Press the Sign In softkey.
4. The VoiceMail will be displayed accordingly.

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6 Using Phone Log
If your phone display indicates that you have missed calls, you can use the
Missed Call option on the Directory menu to view your call history and to call
back the person that you have missed. You can also view call history and
place calls from the Received Calls and Placed Calls directories.
6.1 Viewing and Dialing from the Phone Log
1. Press the Applications button .
2. Select Call History. (Use the Navigation bar and Select button to scroll
and select.)
3. Select All Lines or the line that you want to view.
4. From the Call History list, select the call you want to dial and do one of
the following:
Press the Call softkey.
Press the line key.
Pick up the handset.
Press the Speakerphone or Headset button.
6.2 Deleting Call Record from Phone Log
1. Press the Applications button
2. Select Call History. (Use the Navigation bar and button to scroll and
select.)
3. Select All Lines or the line that you want to view.
4. Select the call you want to delete.
5. Press the Del Call softkey (you may need to press the more softkey first).
6. Press the Delete softkey to delete the call, or press the Cancel softkey to
go back to the Call History screen.
Note: For dialing Missed call from external parties, you should press More and
EditDial to add “9” to the contact number

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7 Extension Mobility
The Extension Mobility feature allows you to associate your phone number
and user profile with any IP Phone. When you use your IP Phone Personal
Identification number (PIN) to login to an IP Phone, your assigned telephone
number, and the settings that you have established will be associated with
that phone.
Extension Mobility is useful particularly for those who do not routinely conduct
business in the same office. However, you can only login one phone at a
time. If you want to use another phone, you must logout of the first phone.
7.1 Login
1. Press the Applications button .
2. Select Extension Mobility.
3. Enter your user ID (your Cloud Voice Number) and IP Phone PIN.
4. You can use the IP Phone from now on.
Note: Starter IP Phone PIN is your Cloud Voice Number. For security reason, please
change your IP Phone PIN regularly.
7.2 Logout
1. To sign out, press the Applications button .
2. Select Extension Mobility.
3. When prompted to sign out, press the Yes softkey.

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8 Password Management
8.1 Change the Cloud Voice Password
1. Visit Wharf T&T Cloud Voice User Portal at
http://www.wharftt.com/cloudvoice
2. Enter your Cloud Voice Number and Password
3. Click Login
4. Click Password Management
5. Enter Existing Password
6. Enter New Password
7. Re-enter New Password
8. Click Submit
Note:
i. Starter Cloud Voice Password is your Cloud Voice Number.
ii. New Cloud Voice Password will be applied to the following services:
-Cloud Voice User Portal
-Presence Communicator Service – Cisco Unified Personal Communicator
(Account and VoiceMail Login)
-Mobility Apps Services – Cisco Mobile 8.1 (Configuration of VoiceMail, Desk
Phone Integration and Corporate Directory)
-Retrieval of VoiceMail via Outlook 2000
8.2 Change the IP Phone PIN
1. Visit Wharf T&T Cloud Voice User Portal at
http://www.wharftt.com/cloudvoice
2. Enter your Cloud Voice Number and Cloud Voice Password
3. Click Login
4. Click here in the foot note of the Call Management page
5. Enter your Cloud Voice Number and Cloud Voice Password
6. Click Login
7. Click User Option and choose User Setting
8. Enter Current PIN