Cisco 8811 Owner's manual

Accessibility Features for the Cisco IP Phone
8800 Series
First Published: 2014-05-29
Last Modified: 2016-11-23
Accessibility Features for the Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 provide accessibility features for the
blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can
be used by users with disabilities without requiring any special configuration.
In this document, the term phone support pages refers to the web pages that users can access to set up certain
features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care
Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options
web pages.
For additional information, see the phone User Guide, located here: http://www.cisco.com/c/en/us/support/
collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility
Accessibility Features for the Cisco IP Phone 8800 Series
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Hearing-Impaired Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
Figure 1: Hearing-Impaired Accessibility Features — Cisco IP Phone 8861 Shown
Table 1: Hearing-Impaired Accessibility Features
DescriptionAccessibility FeatureItem
This lighted strip is visible from all angles. Your phone
also provides an audible message-waiting indicator.
To change the light or the audible voice-message
indicator, sign in to the Self Care portal and access the
message-indicator settings. You can change each setting
to on or off.
Your administrator can also change your settings.
Visual message-waiting indicator
(handset)
1
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Hearing-Impaired Accessibility Features

DescriptionAccessibility FeatureItem
•Toggle the Mute and Speakerphone buttons on
and off to indicate the phone state.
•Use the Mute button to toggle the microphone on
or off. When the microphone is muted, the button
is lit.
•Use the Speakerphone button to toggle the
speakerphone on or off. When the speakerphone
is on, the button is lit.
Visual notification of phone state2
•Select Applications >Preferences.
•Adjust the volume level for the phone ring. While
the handset is in the cradle and the headset and
speakerphone buttons are off, press Volume to
raise or lower the volume.
Your administrator can also change your settings.
Adjustable ringtone, pitch, and volume3
Cisco IP Phone handsets support third-party inline
amplifiers. You attach an amplifier to the handset and
cord and it sits between the handset and the IP phone.
Your phone supports these third-party inline amplifiers:
•Clarity HA-40 Inline Amplifier for Corded Phone.
•Plantronics EHA40 Inline Amplifier.
Inline-amplifier support (handset)4
Supports these accessibility features:
•Hearing-aid compatible.
•Magnetic coupling of the hearing aid.
•Federal Communications Commission (FCC)
loudness requirements for the Americans with
Disabilities Act (ADA).
•Section 508 loudness requirements, which are met
by using industry-standard inline handset
amplifiers.
Hearing aid compatible (HAC) handset5
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Hearing-Impaired Accessibility Features

DescriptionAccessibility FeatureItem
Cisco IP Phones support these TTY and TDD features:
•Acoustic or direct connect TTYs from
industry-leading manufacturers.
•Real-time text transmission over phone lines.
•Hearing and voice carry over phones
(HCO/VCO).
•VoIP network operating at G.711.
For information about setting up TTY, contact your
administrator.
Acoustic coupled TTY and TDD
support (handset)
6
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Hearing-Impaired Accessibility Features

Vision-Impaired and Blind Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
Figure 2: Vision-Impaired and Blind Accessibility Features — Cisco IP Phone 8861 Shown
Table 2: Vision-Impaired and Blind Accessibility Features
DescriptionAccessibility FeatureItem
Alerts you to an incoming call. The handset light strip
flashes during incoming calls and stays lit when a
voicemail message is received.
High-contrast visual and audible
alert of incoming call
1
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Vision-Impaired and Blind Accessibility Features

DescriptionAccessibility FeatureItem
Use line buttons to start, answer, or switch to a call on a
particular line.
Features, such as speed dial, line status, privacy, do not
disturb (DND), and service URLs, can be assigned to
feature buttons.
Your administrator sets up programmable feature buttons
on your phone.
Use session buttons to perform tasks, such as answering
a call or resuming a held call.
Colors indicate your phone's status:
•Green, steady—Active call or two-way intercom
call
•Green, flashing—Held call
•Amber, steady—Privacy in use, one-way intercom
call, DND active, or signed in to hunt group
•Amber, flashing—Incoming call or reverting call
•Red, steady—Remote line in use (shared line or line
status)
•Red, flashing—Remote line on hold
Line, feature, and session buttons
on the Cisco IP Phone
•Line and feature buttons are
to the left of the LCD.
Session buttons are to the
right of the LCD.
•For locales that read right to
left, such as Arabic, session
buttons are on the left and
the line and feature buttons
are on the right.
2
Allows you to adjust your phone screen's brightness.Back-lit color LCD screen on the
Cisco IP Phone
•The Cisco IP Phone 8811 has
a grayscale LCD with
adjustable contrast.
3
Provide access to special functions. The functions are
displayed on the LCD.
Softkeys
•These are large buttons just
below the LCD.
4
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Vision-Impaired and Blind Accessibility Features

DescriptionAccessibility FeatureItem
Use the Navigation ring to move up, down, left, and right
in the phone LCD. The Select button is in the center of
the Navigation cluster.
Use the Back button to return to the previous screen or
menu.
Use the Release (End Call) button to end a call or
session.
Navigation Cluster (includes the
Navigation ring and the Select
button)
•The Navigation cluster is
located just above the
keypad.
•Back button to the left of the
Navigation cluster
•Release button to the right
of the Navigation cluster
5
Allow you to easily access your messages, applications,
and contacts.
Messages button, Applications
button, and Contacts button
•These three large buttons are
located to the left of the
keypad.
•In this group of buttons, the
Messages button is the
single button in the top row.
Below the Messages button,
the Applications button is
on the left, and the Contacts
button is on the right.
6
Allow you to use these functions on your phone.Hold button, Transfer button, and
Conference button
•These three large buttons are
located to the right of the
keypad.
•In this group, the Hold
button is the single button in
the top row. Below the Hold
button, the Transfer button
is on the left, and the
Conference button is on the
right.
7
Allows you to increase or decrease the ring volume or
the sound through the handset, headset, or speakerphone.
Press the right side of the rocker key to increase the
volume; press the left side of the rocker key to decrease
the volume.
Volume key
•This key is located at the
bottom left of the phone.
8
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Vision-Impaired and Blind Accessibility Features

DescriptionAccessibility FeatureItem
Allows you to use existing or familiar key positions. Key
5 has a nib.
Standard 12-key layout9
Provide audible notification of the phone state:
•Toggle the Headset,Mute, and Speakerphone
buttons on and off to indicate the phone state.
•Use the Headset button to toggle the headset on or
off. When the headset is on, the button is lit.
•Use the Mute button to toggle the microphone on
or off. When the microphone is muted, the button
is lit. When you turn on Mute, your phone beeps
once; when you turn off Mute, your phone beeps
twice.
•Use the Speakerphone button to toggle the
speakerphone on or off. When the speakerphone is
on, the button is lit.
Headset,Speakerphone, and
Mute buttons
•These buttons are located on
the bottom right of the
phone.
•In this group, the Mute
button is the single button in
the bottom row. Above the
Mute button, the Headset
button is on the left, and the
Speakerphone button is on
the right.
10
Adjustable Footstand
You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and
keys.
Mobility-Impaired Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Mobility-Impaired Accessibility Features

To check which phone model you have, press Applications and select Phone information. The Model
number field shows your phone model.
Figure 3: Mobility-Impaired Accessibility Features — Cisco IP Phone 8861 Shown
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Mobility-Impaired Accessibility Features

Table 3: Mobility-Impaired Accessibility Features
DescriptionAccessibility FeatureItem
Allow you to access the following features:
•Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons,
including the speed-dial line status feature)
•Web-based services, such as a personal
address book
•Phone features, such as privacy
Indicate your phone's status:
•Green, steady—Active call or two-way
intercom call
•Green, flashing—Held call
•Amber, steady—Privacy in use, one-way
intercom call, DND active, or signed in to
hunt group
•Amber, flashing—Incoming call or reverting
call
•Red, steady—Remote line in use (shared line
or Line Status)
Lighted buttons1
Allow you to easily access your phone applications,
voice messages, corporate and personal directories,
and calling features.
Large buttons to access Applications,
Messages,Contacts,Hold,Transfer,
and Conference
2
Indicates whether the speakerphone is on or off.
When the speakerphone is on, the button is lit.
Built-in speakerphone3
Allow you to easily locate your phone's keys. For
example, Key 5 has a nib, which you can use to
locate other key positions.
Tactile-discernible buttons and
functions, including a nib on Key 5
4
Cisco IP Phone 8800 Series Wall Mount Kit Accessibility
The Cisco IP Phone 8800 Series phones can be mounted on a wall using one of the following wall mount kits:
•Wallmount Kit for Cisco IP Phone 8800 Series—used to mount a single phone on the wall.
•Wallmount Kit for Cisco IP Phone 8800 Series with single KEM—used to mount a single phone with
one attached key expansion module on a wall.
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Cisco IP Phone 8800 Series Wall Mount Kit Accessibility

•Wallmount Kit for Cisco IP Phone 8800 Video Series—used to mount a single video phone on the wall.
The Wallmount Kit for Cisco IP Phone 8800 Series and Wallmount Kit for Cisco IP Phone 8800 Series with
single KEM meet the 307.2 Protrusion Limits section of the Americans with Disabilities Act (ADA) ADAAG
requirement for mounting a phone on the wall.
The Wallmount Kit for Cisco IP Phone 8800 Video Series is slightly larger and does not meet the 307.2
Protrusion Limits section of the Americans with Disabilities Act (ADA) ADAAG requirement for mounting
a phone on the wall.
The following figure shows a side view of the phone with the wall mount kit installed.
Figure 4: Side View of the Phone Installed with the Wall Mount Kit
Third-Party Accessibility Applications
Cisco works closely with partners to provide solutions that complement the Accessibility and usability of
Cisco Products and Solutions. There are third-party applications such as real-time Captioning on Cisco IP
phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over
(HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual
emergency notifications through Cisco IP phones (supporting users with disabilities), etc.
Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products,
and some third party assistive technology which works with it:
http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_
Cisco_Unified_Communications.pdf
For more information about third-party applications, contact your administrator.
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Third-Party Accessibility Applications

Cisco Unified Communications Manager Accessibility Features
The following table provides information on the Cisco Unified Communications Manager (Cisco Unified
CM) accessibility features. For more information, see the user guide applicable to your phone.
Configuration RequirementsDescriptionAccessibility Feature
Standard on all Cisco IP Phones;
configuration is required.
Your administrator assigns PLKs
to your phone.
You can use the line buttons to initiate, answer,
or switch to a call on a particular line. A
limited number of features, such as speed dial,
extension mobility, privacy, Busy Lamp Field
(BLF) speed dial, Do Not Disturb (DND), and
Service URLs, get assigned to these buttons.
The PLK feature expands the features that can
be assigned to the line buttons to include those
that softkeys normally control; for example
New Call, Call Back, End Call, and Forward
All. When these features are configured on the
line buttons, they are always visible, so you
can have a “hard”New Call key.
You can access features easily that may be
assigned to softkeys normally, which can be
too small and difficult to use.
Programmable Line
Key (PLK)
Standard on all Cisco IP Phones.
Configuration is required:
•administrator
•phone support pages
Cisco Unified IP Phones can send a
line-specific stutter dial tone when a voice
message is waiting on the phone. You hear it
only when using the line with the waiting
messages. When you go off hook (on the line
for which a voice message has been left), the
stutter dial tone is heard.
You can change the audible voice-message
indicator setting by logging in to your phone
support pages, and changing the audible
message-indicator setting to On or Off.
Audible Message
Waiting Indicator
(AMWI)
Standard on all Cisco IP Phones;
configuration is required.
Your administrator configures the phone to
turn on all audible and visual notifications, turn
on ringer only, or to choose the type of alert a
phone should play for incoming calls.
Do Not Disturb (Alert
and Reject)
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Cisco Unified Communications Manager Accessibility Features

Configuration RequirementsDescriptionAccessibility Feature
Standard on all Cisco IP Phones;
configuration is required.
You can use the Busy Lamp Field (BLF)
feature to monitor the call state of a directory
number (DN) associated with a speed-dial
button, call log, or directory listing on the
phone.
In addition, you can use BLF pickup to monitor
incoming calls on a directory number.
When the DN receives an incoming call, the
system alerts the you so that you can then pick
up the call.
Busy Lamp Field
Standard on all Cisco IP Phones;
configuration is required.
The Cisco IP Phone is a network device that
enables you to do the following actions:
•Share information with other network
devices in your company, including your
personal computer.
•Use your computer to log in to your
phone support pages, where you can
subscribe to services, set up speed dial
and call forwarding numbers, configure
ring settings, and create a personal
address book.
Phone support pages:
•User Options
web pages (Cisco
Unified CM 9.1
and earlier)
•Self Care Portal
(Cisco Unified
CM 10.0 and
later)
Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Cisco Unified Communications Manager Accessibility Features

Accessibility Features for the Cisco IP Phone 8800 Series
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Accessibility Features for the Cisco IP Phone 8800 Series
Cisco Unified Communications Manager Accessibility Features

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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples,
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