Cisco 7962 User manual

Basic Call Features
Note:
** New feature on IP Phone
1 . To place a call:
(any of the following method) .
• Lift the handset and dial the number.
• Press a line button and dial the number.
• Press a speed-dial button (if your phone is
configured with speed-dial buttons) .
• Press the SPEAKER button and dial the
number.
• Press the NewCall soft key and dial the
number.
2 . To answer a call:
(any of the following method) .
• Lift the handset.
• Press the line button associated with the call .
• Press the Answer soft key .
• Press the SPEAKER button .
3 . To end a call:
(any of the following method) .
• Hang up the handset .
• Press the SPEAKER button .
• Press the EndCall soft key .
4 . ** To place a call on hold:
• During an active call, press the Hold soft key .
• To return to the call, press the Resume soft
key .
5 . ** To redial the most recently dialed
number:
• Lift the handset and press the Redial soft key,
or simply press the Redial soft key to activate
the speakerphone.
6 . ** To change between handset and
speakerphone during a call:
• Handset to speakerphone:
Press the SPEAKER button and hang up the
handset.
• Speakerphone to handset:
Lift the handset .
7 . ** To mute a call:
• Press the MUTE button . The MUTE button
automatically lights, indicating that the calling
party cannot hear you .
• To turn off mute, press MUTE again (or lift the
handset) .
8 . ** To transfer a call:
• During an active call, press the Transfer soft
key . This places the call on hold.
• Place a call to another person by dialing the
number . When you hear the ringing tone, press
Transfer again and hang uo. The call is
transferred.
• Or you can press Transfer and enter the target
number . Consult with the recipient. Press
Transfer again to connect the call. Otherwise,
press the Resume button to return to the
original call.
Cisco IP Phone [phone]
Quick Reference Guide
1 . Handset with indicator light
2 . LCD screen
3 . Cisco IP Phone model type
4 . Line or speed dial button
5 . Foot-stand adjustment
6 . Directories button
7 . Help button
8 . Settings button
9 . Speaker button
10 . Mute button
11 . Headset button
12 . Volume button
13 . Services button
14 . Messages button
15 . Navigation button
16 . Dial pad
17 . Soft keys
Cisco IP Phone [phone] –Quick Reference Guide

9 . ** To place a conference call:
• Dial the 1
st
party phone number.
• Press the Confrn soft key. (the first party will
be placed on hold).
• Dial the 2nd party phone number and wait for
answer .
• When the call connects, press the Confrn soft
key again to add the new party to the call .
• Repeat above steps to add in more parties .
• To display the list of conference participants,
press the ConfList softkey .
Note:
Max 4 parties including yourself.
10 . ** To park a call:
• During an active call, press the More soft key
until you see the Park tab.
• Press the Park soft key to park the call. The
LCD displays the number where the call is
parked.
• Before you hang up, make a note of the call
park number .
• To retrieve the parked call, go to any phone in
your office and dial the call park number .
11 . ** To pick up a call:
• Get a line as per item 1 .
• Press the More soft key to display the PickUp
tab.
• Press the PickUp soft key to transfer the call to
your extension .
• Answer the incoming call that is now ringing on
your phone .
Note: Note:
Cisco IP Phone [phone] –Quick Reference Guide
It is not necessary to enter a complete query to
conduct a search.
15 . ** To use the CallBack:
• Dial the ext number ..
• While you hear the busy tone or ringing tone,
press the CallBack soft key. Otherwise, after 5
rings Voicemail will kick-in and this feature will
not be applicable.
• A CallBack activation confirmation message will
appear on the screen, “CallBack is activated on
xxxx.”
• To verify the status of the call back notification,
press the CallBack softkey while your phone is
idle . The above confirmation message will
appear again.
• When the ext number you called is available to
receive your call, you will receive an audio alert
and a notification message will appear .
• Press the Dial soft key to call xxxx .
Note:
- CallBack is only available between IP Phones .
- CallBack does not work with Mobile Phone or
external line. The LCD will show the message
“CallBack can not be activated on xxxx”or
“CallBack Failure” in such situation .
- CallBack does not work, if the called party has
forwarded all calls to another
extension .
16 . ** To use abbreviated dialing:
• Dial a speed-dial index number while your
phone is on-hook.
• The AbbrDial softkey appears on your phone .
The call group has been pre-defined such that
phones within the common area are grouped
together.
12. To forward all call:
• Press the CfwdAll soft key. You should hear
two beeps .
• Enter the number to wish you want to forward
all of your call. Be sure to enter the number
exactly as you would if you were placing the
call to that number from your office phone .
• To cancel call forwarding, press the CfwdAll
soft key again .
13 . ** To redirect incoming calls to
voicemail:
• Press the iDivert softkey while you are
receiving a call.
• The call is immediately sent to your voice mail .
14 . ** To view Corporate Directory
Services:
• Press the Directories button .
• Use the Scroll key to select the Corporate
Directory .
• Press the Select soft key to display the
directory search options .
• Use the Scroll key to select the search option:
First Name, Last Name or Number .
• To perform a search, use the numbers
corresponding to the letters on the dialing pad
to enter a name or number and press the
Search soft key .

LCD Contrast
20 . ** To adjust the contrast of the LCD:
• Press the settings button.
• Press the Select soft key to select the Contrast
option on the Settings menu.
• Press the up or down soft key to set the
desired intensity of the display.
• Press the OK soft key to save your setting .
• Press the Exit soft key to exit .
Call History Features
21 . ** To view missed calls, received call,
or placed call:
• Press the directories button.
• Use the scroll keys to select the desired call
history option on the Directory menu .
• Press the Select soft key to display the desired
call history option .
• When you are finished, press the Exit soft key
twice to exit .
22 . ** To speed dial a missed call,
received call, or placed call:
• Press the directories button.
• Use the scroll keys to select the desired call
history option on the Directory menu .
• Use the scroll keys to select the number you
want to speed dial .
• Press the Dial soft key to speed dial the
selected number.
Messages
23 . ** To access
Phone:
Cisco IP Phone [phone] –Quick Reference Guide
• Press the messages button to place a speed-
dial call to your message system .
• If no voice mailbox is configured for your IP
Phone extension, the system will prompt you to
enter your “ID”. Enter a valid 4 digits phone
extension, which is configured with a voice
mailbox .
• If there is a voice mailbox configured for your IP
Phone extension, the system will prompt you to
enter your password .
• Enter your 6 digits password follow by the “ # ”
key . The Voicemail system will then read out
the number of New messages and Saved
messages found in your mail box. To hear your
new messages press “ 1 ”.
• Press the AbbrDial softkey. The number
associated with the abbreviated dialing index
number that you entered is dialed .
Volume Controls
17 . ** To adjust the volume for the current
call:
button to
• Press the up or down VOLUME
increase or decrease the volume
of your
handset, headset, or speakerphone .
18 . ** To adjust the volume for all calls:
• Press the settings button .
• Press the up or down VOLUME button to
increase or decrease the volume of your
handset, headset, or speakerphone .
• Press the Save soft key to save the desired
setting.
Ring Tone
19 . ** To change the ring tone:
• Press the settings button .
• Use the scroll key to scroll to the Ring Type
option on the Settings menu.
• Press the Select soft key to display the list of
ring types .
• Use the scroll key to select an extension .
• Use the scroll key to select a ring type .
• Press the Select follow by the Play soft key to
hear a sample of the selected ring type .
• Press the Cancel soft key to cancel the
selection or press the OK soft key to save your
selection.
24 . ** To access
messages from an
eg Handphone:
number: 6828 0505
external phone,
Dial the Voice Mail
•
•
•
•
•
You will be prompted for you “ID” .
Enter your ID (i.e. your 4 digits extension
number XXXX) and then press “#” key .
You will then be prompted for you “Password” .
Enter your 6 digits password follow by the “#”
key. The Voicemail system will then read out
the number of New messages and Saved
messages found in your mail box. To hear your
new messages press “ 1 ” .
Instant Help
25 .
** To display instant help about
buttons and features:
Press the ? button once, then press a button or
soft key. Highlight a feature in the
Directories, Settings, or Services menu,
then press the ? button twice quickly.
•
messages from an IP