Cisco Unified 6921 User manual

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Cisco & 6921 & IP & Phone &&
Quick & Reference & Guide &&
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Table of Contents
1. Overview of Cisco 6921 IP Phone
2. How do I?
oplace a call?
odial an internal extension?
oput a call on “hold”?
otransfer a call to an extension/voicemail?
ouse my voicemail?
oview my missed calls?
oadjust the handset volume?
oadjust the ringer volume?
ooperate the LCD screen?
oset up my voicemail?

Overview of Cisco 6921 IP Phone
1
Handset light strip
Indicates an incoming call (flashing red) or new voice
message (steady red).
2
LCD Display
Time, date, phone number, caller ID, line/call status, soft
key tables and graphics.
3
Soft key buttons
Key functions are listed at the bottom of the LCD display,
above the soft key. Different soft key functions become
available during changes in the phone’s state, for example
on hook or off hook.
4
Transfer button
Transfers a call
5
Conference button
Creates a conference call.
6
Hold button
Places an active call on hold.
7
Scroll/Toggle button
Used to scroll/toggle through LCD options or incoming
calls.
8
Line 1 and Line 2 buttons
Line 1 selects the primary phone line. Line 2 provides a
secondary phone line.
9
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
10
Speaker button
Used to activate the speakerphone. When the speakerphone
is on, the button is lit.

11
Keypad
Allows you to dial phone numbers, enter letters and select
menu items (by selecting item number).
12
Mute button
Toggled the microphone on or off. When the microphone is
muted, the button is lit.
13
Volume button
Controls the handset, headset and speakerphone volume
(off hook) and the ringer volume (on-hook).
14
Message button
Auto-dials your voicemail system (2700).
15
Applications button
Opens/closed the Applications menu. Use it to access call
history, user preferences, and phone settings.
16
Directories button
Opens/closes the Directories menu (feature may be
disabled).
17
Handset
Phone handset.

How Do I?
How Do I?
Solution
Notes
place a call?
To place an external call, you must
dial “8” first.
•Lift the handset and dial 8 +
phone number
•Press the “Speaker” button,
dial 8 + phone number
There are several
ways to place a call.
The end user will
decide which way is
best for them.
dial an
internal
extension?
To place an internal extension call,
dial the 4-digit extension i.e. 3498.
To place an internal “classroom
speaker”, dial “4”+ last 3 digits of
extension. i.e. 3498 would be 4498
for a “speaker” into a classroom.
put a call on
hold?
Press the “Hold” button to place
call on hold. To return to the call,
press the “Resume” soft key.

transfer a call
to an
extension or
voicemail?
Extension: During a call, press the
“Trnsfr” button, enter the ext.
number, and then press the
“Trnsfr” button again.
Voicemail: To transfer a call
directly to voicemail, press
“Trnsfr” button, enter “*” + the
extension and the “Trnsfr” button
again.
use my
voicemail?
Set-up voicemail: Press the
“Messages” button and enter your
PIN (12345) when prompted.
•Allows you to save a
recorded name
•Set up a voice greeting
•Change your PIN
Access voicemail: Press the
“Messages” button or dial 2700,
enter your PIN and follow the
recorded instructions.
Write down your
password. Passwords
are difficult to reset.
view my
missed calls?
•Press the “Applications”
button and select call history
set up a
conference
call?
Turn a two-party call into a
conference call:
Step 1 – During the call, press the
“Confrn” button – this
automatically activates a new line
and places the first party on hold.
Step 2 – Place a call to another
number or extension.
Step 3 – When the call connects,
press “Confrn” button again to add
the new party to the conference
call.
Once the conference
call initiator
disconnects, no
additional parties can
be added.

Step 4 – repeat steps 1-3 to add
additional parties to conference
call.
adjust the
handset
volume?
Pick up your handset, press the
“Volume” button and press “+” or
the “-“ to adjust handset volume.
adjust the
ringer
volume?
Leave handset in the cradle, press
the “+” or the “-“ volume button to
adjust ringer volume.
operate the
“LCD”
screen?
Operating your LCD screen is
easy. Use the scroll/toggle button,
soft keys, and the keypad to make
your selections. To exit out of a
menu, press the “Exit” soft key.
To set up your new phone/voicemail:
Please pick up receiver and press “messages” button – or you can dial 2700. Your initial
pin is: 12345. My new pin is: _______________.
The prompt will have you change your pin, record your name, and record a greeting.
Once finished, you will have a red light turn on if someone has left you a message.
To check messages, press “messages” button
Enter your pin followed by # – your new messages will be played. Once played you will
be given the following options:
Repeat 1 Save 2
Delete 3 Forward 5
Mark New 6 Skip Back 7
Properties 9 Exit *
Help 0 - which repeats these options
We will also be setting up your voicemail to go to your email so that you can check them
that way (without using the phone) – this will take a little time, so please be patient.
Your email (Outlook) must be running the latest version for this to work. Please check
updates.