Cisco 7821 User manual

P a g e | 1
Employee Quick Reference Guide
Cisco 7821 VOIP Phone
Updated June 2018
jds/2869
Cisco 7821 Quick Reference Guide w/ Voicemail
(
Rev.
1.
5
)

P a g e | 2
Note
:
1.
Incoming Call or Voicemail
In
dicator
2.
Line and Feature
Button
3.
LCD Display
4.
Soft Keys
5. Navigation Button
6.
Hold Button
7.
Conference Button
8.
Transfer Button
9. Speaker
Button
10.
Headset Button
11.
Mute Button
12.
Number
Pad
13.
Volume Control
14.
Phone Directory
15.
Settings Button
16.
Voicemail
Button
17.
Handset

P a g e | 3
1.1 PLACE A CALL
Internal
 Lift Handset/Speaker/Headset/Line Button or the New
Call soft key
 Dial the extension
External
 Lift Handset/Speaker/Headset/ or the New Call soft key
 Local–dial 9 + 10 digit number
 Long distance–dial 9 + 1 + 10 digit number
1.2 LAST NUMBER REDIAL
 Press the Redial soft key
2.0 DIVERT–For Voicemail Users Only
 When the phone is ringing, press the Divert soft key
 The call is answered by voicemail
2.1 CALL FORWARD
Activate
 When the phone is idle, press the Forward All soft key
 Enter the number (9-XXXXXXX) or press the Voicemail
button for sending calls directly to Voicemail
Cancel
 Press the Forward Off soft key
3.0 CALL HOLD
Place a Call on Hold
 During a call, press the Hold button
Retrieve a Call on Hold
 Press the Resume soft key or the Line button
3.1 TRANSFER A CALL
 During a call, press the Transfer button
 Dial the extension number
 Announce the call
 Press the Transfer button to complete the transfer,
and hang up.
To Cancel a Transfer
If the person you attempt to transfer a call to is not available:
 Press the End Call soft key
 Press the Resume soft key or the Line button to return
to the original call
3.2 JOIN
This feature allows you to join two active calls to create a
conference.
Answer the second incoming call
 Press the line button next to the line of the second incoming
call (automatically puts the first caller on hold)
Join these two callers to create a 3-way call
 While on the active call, push the Conference button
 Choose the line button of the held call
3.3 CONFERENCE CALL
 During a call, press the Conference button
 Dial the extension or number you wish to add to the call
 After the party answers, press the Conference button to
bring the parties together
Add additional parties
Repeat the above steps, adding up to 5 parties to the call
3.4 CONFERENCE CALL (Cont'd)
3.4.1 Reconnect to Conference When Called Party Can’t Join
If the person you attempt to bring into the conference is not
available:
 press the End Call soft key
 Press the Resume soft key or the Line button to return
to the original call
4.0 SPEED DIALING
 Phone is idle (no dial tone)
 Dial the speed code number
 Press the Speed Dial soft key
 Pick up handset or remain in speaker mode
5.0 CALL HISTORY
 To view missed, received, or placed calls, press the Settings
button
 Select Call History
 Toggle between all and missed calls by selecting the All Calls
and Missed soft keys
 To place a call to an internal missed call, press the Dial soft
Key
 To place a call to an external missed call, Press the Edit Dial
soft key, edit the dialed number to include the outside access
code (9), then press the Dial soft key
6.0 CONTACTS
 To view a personal or corporate directory, press the Phone
Directory button
 Select either Corporate Directory or Personal Directory
 Enter the search criteria followed by the Submit soft key
 To place a call to one of the phone numbers from within the
directory, press the Call soft key
7.0 RING VOLUME
 When the phone is idle, press the Volume button to hear
the current ring volume
 Press up or down on the Volume button to change the
ring volume
 When the ring times out, the setting will be saved
7.1 RING TYPE
 Press the Settings button
 Select Preferences
 Select Ringtone
 Select the line
 Select a ringtone
 Press the Play soft key to play the ringtone
 Press the Set soft key to set a ringtone
7.2 LCD CONTRAST
 Press the Settings button
 Select Preferences
 Select Brightness
 Use the Navigation button to change the contrast
 Press the Save soft key to save the setting
7.3 ADJUSTMENT THE SCREEN BACKLIGHT
 Press the Applications button
 Using the Navigation button select Preferences
 Select Backlight
 Press On to set the backlight on or press Off to set backlight
off

P a g e | 4
8.0 VOICE MAIL SETUP AND ACCESS
8.0.1 Enroll with Voicemail (first time use only)
 Press the Voicemail button
 Enter the your default PIN = <<user ext. #>>
 Follow prompts to:
 Record your name – press # key as soon as you say your
name
 Record a greeting – press # key as soon as you say your
greeting
 Set a new PIN
8.0.2 Re-record Your Name
 Press 4 then 3 and follow prompts
8.0.3 Log on to Voicemail from Your Phone
 Press the Messages button
 Enter your PIN followed by the # key
8.0.4 Log on to Voicemail from a Different Office Phone
 Press the Messages button.
 Press the * key when voice mail answers
 Enter your ID (extension) followed by the # key
 Enter your PIN followed by the # key
8.2 BASIC VOICEMAIL
Press the Messages button.
Hear new messages 1 Set up options 4
Send new message 2 Cancel or back up *
Review old messages 3 Skip or move ahead #
8.3 TRANSFER CALL INTO VOICEMAIL
While connected to the caller:
 Press the Transfer button
 Press the * key
 Dial the person’s extension you are transferring the call to
 Press the Transfer button.
8.4 LEAVE A QUICK MESSAGE IN A MAILBOX WITHOUT CALLING
THE EXTENSION:
 Lift handset
 Press * and the extension
 Leave message
 Hang up
For additional feature information and menu options review the
Unity at Glance documentation.
Link: 7821 Calling Features and Complete User Guide
Note: Hold Ctrl and left click above links to access
CISCO PHONE CONNECTIONS
(Cabling & Base Attachment)
.
During Message Playback After Message Playback
Restart message 1 Repeat 1
Save 2 Save 2
Delete 3 Delete 3
Slow playback 4 Reply 4
Change volume 5 Forward message 5
Fast playback 6 Save as new 6
Rewind, small 7 Rewind 7
Pause or resume 8 Pause or resume 8
Fast forward 9 Message summary 9