Cisco Small Business Pro SPA 509G Instruction Manual

Cisco Small Business
IP Phones Models SPA301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310
ADMINISTRATION
GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 12
Overview of the Phones 12
Cisco SPA500S Attendant Console 13
Network Configurations 14
Cisco SPA 9000 Voice System 15
Cisco Unified Communications 500 Series for Small Business 16
Other SIP IP PBX Call Control Systems 16
Prerequisites 16
Upgrading Firmware 17
Determining the Current Firmware Version 18
Determining Your IP Address 19
Downloading the Firmware 20
Installing the Firmware 20
Using the Web-Based Configuration Utility 21
Understanding Administrator and User Views 23
Accessing Administrative Options 24
Understanding Basic and Advanced Views 24
Using the Web Administration Tabs 24
Roadmap to Configuration Utility Features 25
Viewing Phone Information 28
Viewing Reboot Reasons 28
Viewing the Reboot History on the Web GUI 30
Viewing the Reboot History on the Phone LCD Screen 30
Viewing the Reboot History in the SPA Status Dump File 30
Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 30
Chapter 2: Configuring Lines and Extensions 34
Configuring Lines 34
Shared Line Appearances 34
Configuring a Line 35
Configuring Shared Line Appearance 36
Configuring Call Appearance Per Line 37

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused
Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone 38
Configuring Call Pickup and Busy Lamp Field 38
Configuring Speed Dial 40
Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2
(MetaSwitch) 41
Configuring Audio Indication for Call Pickup Event 41
Configuring Unused Line Keys to Access Services 42
Configuring Line Key LED Patterns on the Cisco SPA300 Series or Cisco
SPA500 Series IP Phone 44
Configuring Extensions 46
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 48
Configuring Phone Information and Display Settings 49
Configuring the Phone Name 49
Configuring Voice Mail 49
Configuring Internal Voice Mail for Each Extension (When Using Cisco
SPA400 for Voice Mail) 50
Customizing the Startup Screen 50
Changing the Display Background (Cisco SPA300 Series and Cisco SPA500
Series) 52
Configuring the Screen Saver 53
Configuring the LCD Contrast 55
Configuring Back Light Settings (Cisco SPA525G/525G2) 56
Configuring Linksys Key System Parameters 56
Enabling Call Features 57
Enabling Anonymous Call and Caller ID Blocking Services 57
Enabling ACD Service 58
Enabling Call Back Service 58
Enabling Call Park and Call Pickup Services 59
Enabling Call Transfer and Call Forwarding Services 59
Enabling Conferencing 60
Enabling Do Not Disturb 60
Enabling the Missed Call Shortcut 61

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) 61
Enabling Paging (Intercom) 61
Single Page 62
Group Paging 62
Configuring a Phone to Automatically Accept Pages 62
Configuring Paging Groups 63
Enabling Secure Call 64
Enabling Service Announcements 64
Customizing Phone Softkeys 65
Programmable Softkeys 69
Configuration Example 70
Configuring the Message Waiting Indicator 72
Configuring Ring Tones 72
Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 74
User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 74
Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco
SPA30X and Cisco SPA50XG only) 74
Assigning a Ring Tone to an Extension 76
Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone 77
Configuring Audio Settings 78
Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-
ries) 78
Enabling Wireless (Cisco SPA525G/525G2 only) 79
Configuring Bluetooth (Cisco SPA525G/525G2 only) 79
Enabling Bluetooth (Cisco SPA525G/525G2) 80
Using a Bluetooth Headset (Cisco SPA525G/525G2) 81
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 82
Initiating Pairing from the Cisco SPA525G2 83
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 83
Enabling SMS Messaging 84
Enabling the Web Server 86
Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco
SPA300 Series and Cisco SPA500 Series IP Phones 87

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500
Series) 92
Configuring BroadSoft Directory 92
Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line
Basis (Applicable to Broadsoft) 93
Configuring Synchronization of DND and CEWD Using the Configuration Util-
ity 94
Configuring Synchronization of DND and CEWD Using the Configuration File
94
Configuring Broadsoft ACD Support 94
Configuring Broadsoft ACD Support Using the Configuration Utility 95
Configuring Broadsoft ACD Support Using the Configuration File 95
Configuring XML Services 95
Configuring Music On Hold 98
Configuring Extension Mobility 98
Configuring Video Surveillance on the Cisco SPA525G/525G2 99
Configuring the User Name and Account on the Camera 100
Entering Camera Information Into the Cisco SPA525G/525G2 Configuration
Utility 100
Viewing the Video 101
Chapter 4: Configuring SIP, SPCP, and NAT 102
Session Initiation Protocol and Cisco IP Phones 102
SIP Over TCP 103
SIP Proxy Redundancy 104
Configuring Survivable Remote Site Telephony (SRST) Support 104
RFC3311 Support 104
Support for SIP NOTIFY XML-Service 105
Configuring SIP 105
Configuring SIP Parameters 105
Configuring SIP Timer Values 109
Configuring Response Status Code Handling 112
Configuring RTP Parameters 112
Configuring SDP Payload Types 114

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5
Contents
Configuring SIP Settings for Extensions 116
Configuring a SIP Proxy Server 122
Configuring Subscriber Information Parameters 126
Configuring SPCP on the Cisco SPA525G/525G2 127
Configuring SPCP on the Cisco SPA300 Series and
Cisco SPA50XG 128
Network Address Translation (NAT) and Cisco IP Phones 128
NAT Mapping with Session Border Controller 129
NAT Mapping with SIP-ALG Router 129
Configuring NAT Mapping with a Static IP Address 129
Configuring NAT Mapping with STUN 130
Determining Whether the Router Uses Symmetric or Asymmetric NAT 131
Chapter 5: Configuring Security, Quality, and Network Features 133
Setting Security Features 133
SIP Initial INVITE and MWI Challenge 134
SIP Over TLS 134
SRTP and Securing Calls 135
Secure Call Indication Tone 136
Ensuring Voice Quality 136
Supported Codecs 137
Bandwidth Requirements 138
Factors Affecting Voice Quality 139
SIP Publish Signaling Improvements 141
Configuring Voice Codecs 142
Configuring Domain and Internet Settings 146
Configuring Restricted Access Domains 146
Configuring DHCP, Static IP, and PPPoE Information 146
Setting a Static IP Address 147
Configuring Power Settings 148
Configuring PPPoE Settings (Cisco SPA525G/525G2 only) 148
Setting Optional Network Parameters 149
Configuring VLAN Settings for IP Phones 151

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6
Contents
Configuring Cisco Discovery Protocol (CDP) 151
Configuring Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-
MED) 152
TLV Information 153
Configuring the VLAN Settings 160
Configuring SSL VPN on the Cisco SPA525G/525G2 161
Configuring the VPN on the Security Appliance 162
Configuring the VPN on the Cisco SPA525G/525G2 163
Chapter 6: Provisioning Basics 166
Provisioning Capabilities 167
Provisioning Configuration from Phone Keypad 167
IP Phone Configuration Profiles 169
Obtaining the SPC Tool 170
General Purpose Parameters 170
Sample Configuration File 170
Upgrading, Resyncing, and Rebooting Phones 171
Firmware Upgrade Parameters 172
Resyncing a Phone 174
Rebooting a Phone 174
Redundant Provisioning Servers 175
Retail Provisioning 175
Automatic In-House Preprovisioning 176
Configuration Access Control 176
Restricting User Access to the Phone Interface Menus (Cisco SPA300 and
Cisco SPA500 Series) 177
Using HTTPS 178
Server Certificates 178
Client Certificates 179
Obtaining a Server Certificate 179

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
181
Call Progress Tones 184
Distinctive Ring Patterns 184
Control Timer Values (sec) 186
Configuring Supplementary Services (Star Codes) 187
Entering Star Code Values 187
Activating or Deactivating Supplementary Services 191
Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500
Series) 192
Bonus Services Announcement description 192
Outbound Call Codec Selection Codes 194
Miscellaneous Parameters 194
DTMF Parameters 194
Localizing Your IP Phone 195
Managing the Time and Date 196
Configuring Daylight Saving Time 197
Daylight Saving Time Examples 198
Selecting a Display Language 199
Creating a Dictionary Server Script 199
Chapter 8: Configuring Dial Plans 201
About Dial Plans 201
Digit Sequences 203
Digit Sequence Examples 205
Acceptance and Transmission of the Dialed Digits 207
Dial Plan Timer (Off-Hook Timer) 208
Syntax for the Dial Plan Timer 208
Interdigit Long Timer (Incomplete Entry Timer) 209
Syntax for the Interdigit Long Timer 209
Interdigit Short Timer (Complete Entry Timer) 210
Syntax for the Interdigit Short Timer 210

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
Editing Dial Plans on the IP Phone 211
Resetting the Control Timers 212
Chapter 9: Configuring the Cisco SPA500S Attendant Console 213
Cisco SPA500S Features 213
Setting Up the Cisco SPA500S Attendant Console 214
Configuring the Cisco SPA 9000 for the Cisco SPA500S 215
Configuring the BroadSoft Server for the Cisco SPA500S 216
Configuring the Asterisk Server for the Cisco SPA500S 216
Configuring the Cisco SPA500S 217
Unit/Key Configuration Scripts 218
Assigning Cisco SPA500S LEDs to Phone Extensions 220
Cisco SPA 9000 Syntax 221
BroadSoft syntax 221
Asterisk syntax 221
Configuring BroadSoft Busy Lamp Field Auto-Configuration 222
Attendant Console Parameters 222
Monitoring the Cisco SPA500S 224
Cisco SPA500S Unit Monitoring Notes 224
Chapter A: Creating an LED Script 225
LED Script Examples 226
LED Pattern 226
Appendix B: Cisco SPA IP Phone Field Reference 228
Info Tab 228
System Information 229
Network Configuration (SPCP) 231
VPN Status (SPA525G/525G2 Only) 232
Product Information 232
Phone Status 233
Ext Status 234

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9
Contents
Line/Call Status 235
Downloaded Ring Tone 237
System Tab 237
System Configuration 238
Internet Connection Type and Static IP Settings 240
Power Settings (SPA50X/) 241
PPPoE Settings (Cisco SPA525G/525G2 Only) 241
Optional Network Configuration 242
VLAN Settings 243
Wi-Fi Settings (Cisco SPA525G/525G2 Only) 244
Bluetooth Settings (Cisco SPA525G/525G2 Only) 244
VPN Settings (Cisco SPA525G/525G2 Only) 245
SIP Tab 245
SIP Parameters 246
SIP Timer Values (sec) 249
Response Status Code Handling 252
RTP Parameters 253
SDP Payload Types 255
NAT Support Parameters 258
Linksys Key System Parameters 260
Provisioning Tab 260
Regional Tab 260
Call Progress Tones 261
Distinctive Ring Patterns 264
Control Timer Values (sec) 265
Vertical Service Activation Codes 265
Vertical Service Announcement Codes 271
Outbound Call Codec Selection Codes 271
Time (Cisco SPA525G/525G2 Only) 274
Language (Cisco SPA525G/525G2 Only) 274
Miscellaneous 274