Cisco 7821 User manual

Getting started with Cisco 7821 Phone
Your Phone
1. Incoming Call or Voicemail Indicator
2. Line Keys
3. Phone Screen
4. Soft Key Buttons (multi-functional)
5. Navigation and Select Button
6. Hold / Resume
7. Conference Key
8. Transfer Key
9. Speakerphone
10. Headset
11. Mute / Secrecy
12. Keypad
13. Volume Bar –Handset & Ringer
14. Contacts Key
15. Applications Key
16. Messages Key
17. Handset
*Please Note –Not all features may be programmed on
your device*
Place a Call
Lift the Handset:
Dial an internal extn number, or
Prefix an external call with your access
code (Usually 9 or 0)
To End the Call - Replace the Handset
Hands-free functionality:
Press New Call Softkey, Speakerphone, or
Headset Key. Dial the number.
Press End Call Soft key to hang up
Answer a Call
While the phone is ringing: Lift the Handset
For Hands-free functionality:
Press the Answer Soft key or the
Speakerphone or Headset button
Put a Call on Hold
Press Hold Key or Softkey (music on hold)
Press Resume soft key or Hold key to return
Mute / Secrecy
Press Mute Key (red light indicates secrecy)
Press Mute Key again to turn off
Transfer a Call
While active on a call, Press the Transfer Key
Enter the phone number (9 or 0 for External)
Direct Transfer - Press Transfer Key to send the
call while ringing
Consult Transfer - Wait for the call to be
answered, announce the call.
Press Transfer Key again
If the call is busy - Press the Cancel key
If the call is not answered or your colleague
cannot take the call –Press End Call,
Press Resume to return to the original caller
Conference
While on a call, press Conference Key
Dial the phone number required
Once answered, Press Conference Key again
to join the 3rd party
Repeat up to max of 6 parties
If the call is busy or not answered
Press the Cancel/End Call Soft Key to end that
call
Press Resume to return to the conference call
or original caller
Forwarding Calls
To avoid missing calls when you are not at
your desk, you can forward calls to another
phone number.
Press CFwdAll Soft Key
Type the extn number to receive your calls
For External divert input access code (9 or 0)
first *(CFWD External may be restricted)
To De-activate: Press Forward Off Soft Key
Forwarding Calls to Voicemail
Press CFwdAll Soft Key
Press the Voicemail Messages Key
To send all calls to Voicemail
To De-activate:
Press Forward Off Soft Key

Pick-up Groups
You may be a member of a Pick-up Group
A notification or tone will alert of available
calls to answer
Press the Pick-up Soft Key (or More Key first)
The call will be presented to your phone
Lift the Handset or Press Answer Soft Key to
accept the call
Call Back –(Internal Calls Only)
On Busy Tone or Ring Tone
Press Call Back Soft key, replace handset
A tone will indicate when the user is available
Press Dial, Lift the Handset to call user
Voicemail
Voicemail Notifications: The Red Light will be
illuminated on your handset and a message
icon will appear on your phone screen.
To access Messages from your own phone:
Press the Voicemail Messages Key
Enter your PIN followed by #
(Default Pin 13579 #)
Voicemail Enrollment
You will need to complete Enrollment steps on
first Login:
Record your Name #
Record a Personal Greeting if required #
Change your PIN #, repeat PIN # to confirm
Confirmation that Enrollment has been
successful.
New messages will be played first.
Message Controls:
1. Repeat Message
2. Save Message
3. Delete Message
4. Reply
5. Forward Message
6. Mark it New
7. Rewind Message
9.Message Properties
0.Help
Voicemail Menu: Greetings & Settings
1. Listen to Messages
2. Review Old Messages
4. Set Up Options
➢Record Greetings –Prompt 1
1. To record a personal greeting
2. To record an alternate greeting
➢Preference Settings –Prompt 2
1. To change your PIN
2. To change your Name
Follow message prompts for other settings
available
Access Voicemail Remotely
Dial your company’s direct voicemail number
(if available)
Or dial your own Telephone Number
Once answered by Voicemail
Press *
Enter Your User ID # (Telephone Number)
Enter your PIN #
Follow all menu prompts as normal
The Applications key is used to access
Call History, Services and Preferences.
Extension Mobility
This allows you to Log-in to any desk phone to
retrieve your phone profile while at another
desk or office.
Log In to your Phone
Press the Applications key on your phone
Use navigation key to highlight Extension
Mobility/Login and press Select
Enter User ID (as supplied)
Arrow down to PIN
Enter your PIN number (as supplied)
Press Submit
The phone will reset to your phone profile
Log Out of your Phone
Press the Applications key on your phone
With Extension Mobility/Logout highlighted
Press Select
At the Logout prompt, press Yes
You will then receive a logout successful
message and the phone will reset back to its
original settings.
Change your Extn Mobility PIN
Press the Applications key on your phone
Navigate to Extension Mobility and press
Select
Select Change PIN
Enter the following information
User ID (Telephone number)
Enter Current PIN
Enter New PIN
Confirm PIN, Press Change
Getting started with Cisco 7821 Phone