Crestron TSR-310 Owner's manual

TSR-310
Handheld Touch Screen Remote
Supplemental Guide
Crestron Electronics, Inc.

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©2018 Crestron Electronics, Inc.

Supplemental Guide – DOC. 8226B Contents •i
Contents
Access the Setup Screens 1
Configure the Device 3
Display Setup ................................................................................................................ 3
Wireless Setup............................................................................................................... 4
Wireless Details....................................................................................................... 5
Select Access Point ................................................................................................ 5
Manage WAPs ........................................................................................................ 9
IP Settings............................................................................................................. 10
IP Table Setup............................................................................................................. 13
Voice Control............................................................................................................... 15
Standby Timeout ......................................................................................................... 17
Diagnostics.................................................................................................................. 19
Keypad Test.......................................................................................................... 19
System Info........................................................................................................... 20
Test Patterns......................................................................................................... 21
Touch Test............................................................................................................ 22
Battery .................................................................................................................. 22
MIC Diag............................................................................................................... 23
Dock ..................................................................................................................... 24
Wi-Fi Test.............................................................................................................. 25
Suspend Test........................................................................................................ 26
About .......................................................................................................................... 27
Configuration via Web Interface 28
Action Menu ................................................................................................................ 29
Reboot.................................................................................................................. 29
Restore ................................................................................................................. 29
Firmware Upgrade ................................................................................................ 30
Download Logs..................................................................................................... 30
Save Changes....................................................................................................... 30
Revert ................................................................................................................... 30
Upload User Project.............................................................................................. 31
Status.......................................................................................................................... 31
Device................................................................................................................... 32
System Setup ....................................................................................................... 32
Control System ..................................................................................................... 33
Network Diagnostics ............................................................................................. 34
Settings ....................................................................................................................... 36
System Setup ....................................................................................................... 36
Configure Date/Time ............................................................................................. 40
Control System ..................................................................................................... 40

ii •Contents Supplemental Guide – DOC. 8226B
Appendix A: Load Firmware via USB 41
Appendix B: Set Up Voice Control Services 42

Supplemental Guide – DOC. 8226B TSR-310: Handheld Touch Screen Remote •1
TSR-310: Handheld Touch Screen
Remote
Access the Setup Screens
The Crestron®TSR-310 handheld touch screen remote provides built-in setup screens for
configuring the device.
To access the setup screens during regular operation, press the power (1), microphone (2),
home (3), and raise volume (4) buttons twice in sequence (1, 2, 3, 4, 1, 2, 3, 4) within five
seconds. Refer to the illustration below for button locations on the TSR-310.
TSR-310 Button Press Locations
NOTE: The TSR-310 also provides a web configuration interface that may be used to view
and configure various TSR-310 settings. For more information, refer to "Configuration via
Web Interface," starting on page 26.
(3) Home
(2) Microphone
(1) Power
(4) Raise
Volume

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The main setup screen displays.
TSR-310 Setup Screen
The setup screen provides buttons for the display setup, wireless setup, IP table setup,
voice control, standby timeouts, and diagnostics. There is also a button to toggle system
messages on or off and an About button that provides information about the TSR-310.
Additionally, the setup screen displays the signal level of the wireless connection and the
battery level of the TSR-310. The functions of each button are detailed in the following
pages of this guide.
NOTE: A toolbar is present on the bottom of all setup screens. The toolbar provides a gear
button ( ) that may be tapped to return to the main setup screen and a Save & Exit
button that may be tapped to save all settings, to exit the setup screens, and to return to
the main project.

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Configure the Device
Display Setup
On the setup screen, tap Display Setup to display the Display Setup screen.
Display Setup Screen
Use the Display Setup screen to adjust LCD backlight and hard button backlight settings:
•If Auto Off is selected below, tap the up and down arrows under LCD Backlight to
raise or lower the brightness level of the LCD backlight from 0 to 100%.
•Tap Auto On or Auto Off under LCD Backlight to turn setting the brightness of the
LCD backlight automatically on or off.
Tap On or Off under Key Backlight to turn the key (hard button) backlight on or off.
Tap On or Off under Wakes LCD (Key) to turn the ability to wake the LCD by pressing any
button on the remote on or off.
NOTE: If Wakes LCD (Key) is set to Off, the LCD wakes only when the power,
microphone, or home buttons are pressed. Refer to the illustration on page 1 for button
locations.
Tap On or Off under Wakes LCD (Motion) to turn the ability to wake the LCD by moving
the remote on or off.
NOTE: If Wakes LCD (Motion) is set to On, this behavior is only applicable when the
remote is undocked.
Tap < BACK to return to the main setup screen.

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Wireless Setup
On the setup screen, tap Wireless Setup to display the Wireless Setup screen.
Wireless Setup Screen
Use the Wireless Setup screen to view wireless connection details, to connect to a WAP
(wireless access point), to manage existing WAPs, and to configure IP settings.
The Wireless Setup screen also displays the SSID (service set identifier) and IP address of
the current WAP connection, the strength of the wireless connection, and a Link indicator
that indicates the status of the wireless connection. (Green indicates that the wireless
connection is active.)
The functions of each Wireless Setup button are described in the following sections.
NOTE: For more information on configuring WAP settings for optimal device performance,
refer to the TSR-310 Wireless Access Points Configuration Guide (Doc. 8309) at
www.crestron.com/manuals.

Supplemental Guide – DOC. 8226B TSR-310: Handheld Touch Screen Remote •5
Wireless Details
On the Wireless Settings screen, tap Details to display the Wireless Details screen.
Wireless Details Screen
Use the Wireless Details screen to view various wireless connection details for the
TSR-310 and the current WAP. A Link indicator is also provided to indicate the status of the
wireless connection. (Green indicates that the wireless connection is active.)
Tap < Back to return to the Wireless Setup screen.
Select Access Point
On the Wireless Settings screen, tap Connect to WAP to display the Select Access Point
screen.
Select Access Point Screen

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Use the Select Access Point screen to connect the TSR-310 to an existing WAP that is in
range or to configure a new WAP.
NOTE: The TSR-310 alerts the user if the desired WAP is not included in Crestron's list of
recommended WAP brands. The TSR-310 has been tested and verified to work with the
following WAP brands:
• Aruba Networks®access points
• Cisco®access points
• Crestron access points
• Luxul access points
• Pakedge®access points
• Ruckus®access points
• Ubiquiti®access points
If the desired WAP is already listed, tap the access point, tap Connect, and then proceed to
step 6. Otherwise, use the following procedure to add and connect to a new WAP:
1. Tap Add new in the list of WAPs, and then tap Connect. The Confirm Info screen
displays.
Confirm Info Screen
2. Tap the WAP Name (SSID) field, and enter the name of the WAP using the
on-screen keyboard.

Supplemental Guide – DOC. 8226B TSR-310: Handheld Touch Screen Remote •7
Edit SSID On-Screen Keyboard
3. Tap SAVE to save the WAP name or CANCEL to cancel editing the WAP name.
4. Tap the Security field on the Confirm Info screen to display the Encryption screen.
Encryption Screen
5. Tap the appropriate type of encryption used by the WAP, and then tap < BACK.
6. Tap the Password field on the Confirm Info screen, and enter the WAP connection
password using the on-screen keyboard.
7. Tap SAVE to save the password or CANCEL to cancel editing the password.
8. Once all fields have been entered, tap Assign Access Point on the Confirm Info
screen to assign the WAP. The WAP Connect screen displays, indicating the
status of the connection attempt.

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WAP Connect Screen
If the WAP connection is successful, the WAP Connect screen indicates that the
connection is active.
WAP Connect Screen - Connected
NOTE: If four WAPs have already been assigned, the WAP Connect screen
indicates that the preferred WAP list is full. Tap Delete an access point? to display
the Manage WAPsscreen, where an existing WAP may be deleted. Otherwise, tap
< DONE to cancel adding the new WAP. For more information, refer to "Manage
WAPs" on the next page.
9. Tap < DONE to return to the Wireless Setup screen.

Supplemental Guide – DOC. 8226B TSR-310: Handheld Touch Screen Remote •9
Manage WAPs
On the Wireless Settings screen, tap Manage WAPs to display the Manage WAPs
screen.
Manage WAP's Screen
Use the Manage WAPs screen to manage settings for up to four saved WAPs. Tap one of
the listed WAPs to display buttons for managing the selected WAP.
NOTE: For most applications, Crestron does not recommend using more than one saved
WAP at any given time.
Manage WAP's Screen - WAP Selected

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Tap Set as Preferred to set the selected WAP as the preferred WAP. To remove the
selected WAP as preferred, tap Remove Preferred.
NOTE: The TSR-310 attempts to establish a connection to the preferred WAP by default.
NOTE: A star icon displays to the left of the preferred WAP on the Manage WAPs screen
to indicate that the WAP is selected as preferred.
Tap Delete to delete the selected WAP. If a WAP is deleted, it must be added back to the
list using the procedures described in "Select Access Point," starting on page 5.
Tap < BACK to return to the Wireless Setup Screen.
IP Settings
On the Wireless Settings screen, tap IP Settings to display the IP Settings screen.
IP Settings Screen
Use the IP Settings screen to configure IP, DHCP (dynamic host configuration protocol),
and hostname settings for the TSR-310.
DHCP may be enabled or disabled by tapping On or Off under DHCP Enabled. When
DHCP is disabled, the Set Static IP Address Settings button is used to configure static IP
address settings.
NOTE: DHCP is enabled by default.
To change a static IP address, tap Off under DHCP Enabled, and then tap Set Static IP
Address Settings to display the Static IP screen.

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Static IP Screen
To edit the static IP address, the static subnet mask address, the default router, the
preferred DNS, or the alternate preferred DNS, tap the text field underneath the setting
name. The on-screen keypad displays.
Edit IP Address On-Screen Keypad
•Use the keypad to make the new entry.
•Tap the clear button ( ) in the text field to clear any previous entry.
•Tap the delete button ( ) to delete the last digit.
•Tap Save to save a new entry or tap Cancel to discard any changes. The display
returns to the Static IP screen.
On the Static IP screen, tap < BACK to return to the IP Settings screen.

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On the IP Settings screen, tap Set Hostname to enter the TSR-310 hostname.
IP Settings Screen - Enter Hostname
Tap the text field underneath Enter Hostname to display a keyboard. Enter the hostname
using the keyboard, and then tap Save to save the new hostname or Cancel to cancel
editing the hostname. The display returns to the IP Settings screen.
After new settings have been saved, tap Apply Changes on the IP Settings screen to apply
the new settings and to stay in setup mode. Tap Reboot to exit setup mode and to reboot
the TSR-310.
Tap < BACK to return to the main setup screen.

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IP Table Setup
On the setup screen, tap IP Table Setup to display the IP Table Setup screen.
IP Table Setup Screen
Use the IP Table Setup screen to view and edit the IP table settings for connecting the
TSR-310 to a control system. The IP Table Setup screen also provides an Online indicator
for the IP table entry. (Green indicates that the connected control system is online.)
To add or edit an entry, tap Add/Edit. The Edit IP Table Setup screen displays.
Edit IP Table Setup Screen

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Tap the CIP ID text field to display the on-screen hex keypad.
Edit CIP IP On-Screen Hex Keypad
•Use the keypad to make the new entry.
•Tap the clear button ( ) in the text field to clear any previous entry.
•Tap SAVE to save a new entry or tap CANCEL to discard any changes. The
display returns to the Edit IP Table Setup screen.
On the IP Table Setup screen, tap the IP Address / Hostname text field to load the on-
screen keyboard.
NOTE: Depending on the network configuration, using a static IP address may yield slightly
faster connections when the remote wakes.
•Use the keypad to make the new entry.
•Tap the clear button ( ) in the text field to clear any previous entry.
•Tap the delete button ( ) to delete the last digit.
•Tap SAVE to save a new entry or tap CANCEL to discard any changes. The
display returns to the Edit IP Table Setupscreen.
On the Edit IP Table Setup screen, tap Save to save the current entry or Delete to clear it.
If no changes are made, tap < BACK to return to the IP Table Setup screen.
Tap < BACK again to return to the main setup screen.

Supplemental Guide – DOC. 8226B TSR-310: Handheld Touch Screen Remote •15
Voice Control
On the setup screen, tap Voice Control to display the Voice Control screen.
Voice Control Screen
Use the Voice Control screen to enable or disable pairing the TSR-310 with the voice
control services provided by an Amazon®software or a Google®software account.
NOTE: The TSR-310 must be connected over IP to a control system that has been
programmed and registered for voice control services. For more information, refer to
"Appendix B: Set Up Voice Control Services," starting on page 42.
NOTE: As long as the TSR-310 is connected to a valid WAP and has been registered with a
voice control provider, voice control continues to function even if it becomes disconnected
from the control system. However, if the TSR-310 is restarted after becoming disconnected
from the control system, voice control no longer functions.
NOTE: Once the TSR-310 is paired with a voice services provider, the TSR-310 shows as
paired even if it is no longer connected to the control system. To register the
TSR-310 with a different control system, either unpair the TSR-310 prior to modifying the IP
table configuration, or reset the existing registration if the IP table configuration has already
been modified.
Tap Pair to pair the TSR-310 with the voice control provider. If the registration is successful,
a "Registration successful" message displays, and the Enabled indicator on the top right of
the screen turns green.

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Voice Control Screen - Registration Successful
NOTE: If a registration error displays, ensure that the TSR-310 is connected to the control
system over IP, that the control system is connected to the voice services provider, that the
voice registration program is running and has been programmed correctly, and that the time
zone has been set correctly. For more information, refer to "Appendix B: Set Up Voice
Control Services," starting on page 42.
If voice services are enabled, tap Unpair to unpair the TSR-310 from the voice control
provider. If successful, an "Unregistration successful" message displays.
Voice Control Screen - Unregistration Successful
Tap Reset Registration to force the TSR-310 to clear all local registration information. This
function should be used only if the TSR-310 is unable to register or unregister successfully.
Tap < BACK again to return to the main setup screen.