Crestron TSR-310 Owner's manual

TSR-310
Handheld Touch Screen Remote
Supplemental Guide
Crestron Electronics, Inc.

Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a
limited non-exclusive, non-transferable Software Development Tools License Agreement. Crestron product operating system
software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these
Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_agreement.
The warranty for Crestron products can be found at www.crestron.com/legal/sales-terms-conditions-warranties.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit
www.crestron.com/legal/open-source-software.
Crestron, the Crestron logo, Crestron Pyng, Crestron Studio, Crestron Toolbox, and Smart Graphics are either trademarks or
registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Alexa and Amazon
are either trademarks or registered trademarks of Amazon in the United States and/or other countries. Aruba Networks is
either a trademark or a registered trademark of Aruba Networks, Inc. in the United States and/or other countries. Cisco is
either a trademark or a registered trademark of Cisco Systems, Inc. in the United States and/or other countries. Google is
either a trademark or a registered trademarks of Google, Inc. in the United States and/or other countries. NETGEAR is either
a trademark or a registered trademark of NETGEAR, Inc. in the United States and/or other countries. Pakedge is either a
trademark or a registered trademark of Control4 Corporation in the United States and/or other countries. Ruckus is either a
trademark or a registered trademark of Ruckus Wireless, Inc. in the United States and/or other countries. Ubiquiti is either a
trademark or a registered trademark of Ubiquiti Networks, Inc. in the United States and/or other countries. Wi-Fi is either a
trademark or a registered trademark of Wi-Fi Alliance in the United States and/or other countries. Other trademarks,
registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not
responsible for errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2019 Crestron Electronics, Inc.

Supplemental Guide – DOC. 8226D Contents •i
Contents
Introduction...................................................................................................................................1
Commission the TSR-310........................................................................................................... 2
Access the Setup Screens.......................................................................................................... 4
Configure the TSR-310 ............................................................................................................... 6
Display Setup..............................................................................................................................................6
Wireless Setup............................................................................................................................................ 7
Wireless Details ...................................................................................................................................8
Select an Access Point .......................................................................................................................8
Manage WAPs ................................................................................................................................... 13
IP Settings .......................................................................................................................................... 14
IP Table Setup........................................................................................................................................... 17
Voice Control............................................................................................................................................. 19
Standby Timeout...................................................................................................................................... 21
Diagnostics................................................................................................................................................23
Keypad Test........................................................................................................................................23
System Info ........................................................................................................................................25
Test Patterns .....................................................................................................................................26
Touch Test...........................................................................................................................................27
Battery ................................................................................................................................................28
MIC Diag. ............................................................................................................................................29
Dock .................................................................................................................................................... 30
Wi-Fi Test............................................................................................................................................ 31
Suspend Test......................................................................................................................................32
About ..........................................................................................................................................................33
Configuration via Web Interface ........................................................................................... 34
Actions Menu.............................................................................................................................................35
Reboot .................................................................................................................................................35
Restore ................................................................................................................................................35
Firmware Upgrade............................................................................................................................36
Download Logs ..................................................................................................................................36
Project Upload ...................................................................................................................................37
Save Changes ....................................................................................................................................37
Revert................................................................................................................................................... 37
Status.........................................................................................................................................................38
Device ..................................................................................................................................................38
Network...............................................................................................................................................39
Network Diagnostics ....................................................................................................................... 40
Settings......................................................................................................................................................42
System Setup.....................................................................................................................................42
Configure Date/Time .......................................................................................................................45
Auto Update.......................................................................................................................................46

ii •Contents Supplemental Guide – DOC. 8226D
Appendix A: Load Firmware via USB..................................................................................... 47
Appendix B: Set Up Voice Control Services.......................................................................... 49

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •1
TSR-310: Handheld Touch Screen
Remote
Introduction
The Crestron® TSR-310 is a durable handheld remote with a 3 in. color touch screen,
backlit buttons, voice control capability, and enhanced Wi-Fi® network wireless
communications. Movement sensing wakes the remote when it is handled so that it is
always ready to be used. The TSR-310 may also be paired with Crestron Pyng® OS 2 and
other Crestron control solutions for complete control over audio, video, lighting, shades,
and other amenities.
The following supplemental documents are available at www.crestron.com/manuals:
•For more information on the TSR-310, refer to the TSR-310 Quick Start
(Doc. 8225).
•For more information on configuring the TSR-310 with Crestron-approved WAPs
(wireless access points), refer to the TSR-310 Wireless Access Points
Configuration Guide (Doc. 8309).
•For more information on Performance UI software, which is preinstalled on the
TSR-310 and provides an advanced user interface for controlling a Crestron Pyng
OS 2 system, refer to the Performance UI for TSR-310 Operations Guide
(Doc. 8410) and the TSR-310 User Guide (Doc. 8421).

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Commission the TSR-310
If the TSR-310 ships with Performance UI mode enabled by default, the following screen
is displayed once the TSR-310 wakes from low power mode (after power is applied for
the first time). For more information on powering the device, refer to the TSR-310 Quick
Start (Doc. 8225).
Wi-Fi Connection Screen
NOTE: For older TSR-310 devices that did not ship with Performance UI mode enabled
by default, Performance UI mode can be enabled manually through
Crestron Toolbox™ software after upgrading the device to the latest firmware. For more
information, refer to the Performance UI for TSR-310 Operations Guide (Doc. 8410).
Tap SETUP to enter the device setup screens and to connect the TSR-310 to a Wi-Fi
network.
•For more information on the device setup screens, refer to "Access the Setup
Screens" on page 4.
•For more information on connecting to a Wi-Fi network, refer to "Select an
Access Point" on page 8.
Once the TSR-310 is connected to a valid Wi-Fi network, the following screen displayed
after exiting the setup screens.

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •3
No System Configured Screen
The TSR-310 may be set up to run the built-in Performance UI software or a custom
Smart Graphics® technology project.
•To use the built-in Performance UI software, pair the TSR-310 to an existing
Crestron Pyng OS 2 system via the Crestron Pyng configuration app. For more
information, refer to the Performance UI for TSR-310 Operations Guide
(Doc. 8410).
•To use a custom Smart Graphics project, upload the custom project to the
TSR-310 using Crestron Toolbox software. For more information, refer to the
Crestron Toolbox help file.

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Access the Setup Screens
The setup screens enable basic configuration prior to regular operation of the TSR-310.
To access the setup screens during regular operation, press the power (1), microphone
(2), home (3), and raise volume (4) buttons twice in sequence (1, 2, 3, 4, 1, 2, 3, 4) within
five seconds. Refer to the illustration below for button locations on the TSR-310.
TSR-310 Button Press Locations
NOTE: The TSR-310 also provides a web configuration interface that may be used to
view and configure various TSR-310 settings. For more information, refer to
"Configuration via Web Interface," starting on page 34.
(3) Home
(2) Microphone
(1) Power
(4) Raise
Volume

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •5
The TSR-310 main setup screen is displayed.
TSR-310 Setup Screen
The setup screen provides buttons for the display setup, wireless setup, IP table setup,
voice control, standby timeouts, and diagnostics. There is also a button to toggle system
messages on or off and an About button that provides information about the TSR-310.
Additionally, the setup screen displays the signal level of the wireless connection and the
battery level of the TSR-310.
The functions of each button are detailed in the following pages of this guide.
NOTE: A toolbar is present on the bottom of all setup screens. The toolbar provides a
gear button that may be tapped to return to the main setup screen and a Save &
Exit button that may be tapped to save all settings, to exit the setup screens, and to
return to the main project.

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Configure the TSR-310
Refer to the following sections for information about each TSR-310 setup screen.
Display Setup
On the setup screen, tap Display Setup to display the Display Setup screen.
Display Setup Screen
Use the Display Setup screen to adjust LCD backlight and hard button backlight
settings:
•If Auto Off is selected below, tap the up and down arrows under LCD Backlight
to raise or lower the brightness level of the LCD backlight from 0 to 100%.
•Tap Auto On or Auto Off under LCD Backlight to turn setting the brightness of
the LCD backlight automatically on or off.
•Tap On or Off under Key Backlight to turn the key (hard button) backlight on or
off.
•Tap On or Off under Wakes LCD (Key) to turn the ability to wake the LCD by
pressing any button on the remote on or off.
NOTE: If Wakes LCD (Key) is set to Off, the LCD wakes only when the power,
microphone, or home buttons are pressed. Refer to the illustration on page 1 for
button locations.

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •7
•Tap On or Off under Wakes LCD (Motion) to turn the ability to wake the LCD by
moving the remote on or off.
NOTE: If Wakes LCD (Motion) is set to On, this behavior is only applicable when
the remote is undocked.
Tap < BACK to return to the main setup screen.
Wireless Setup
On the setup screen, tap Wireless Setup to display the Wireless Setup screen.
Wireless Setup Screen
Use the Wireless Setup screen to view wireless connection details, to connect to a WAP,
to manage existing WAPs, and to configure IP settings.
The Wireless Setup screen also displays the SSID (service set identifier) and IP address
of the current WAP connection, the strength of the wireless connection, and a Link
indicator that indicates the status of the wireless connection. (Green indicates that the
wireless connection is active.)
The functions of each Wireless Setup button are described in the following sections.
NOTE: For more information on configuring WAP settings for optimal device
performance, refer to the TSR-310 Wireless Access Points Configuration Guide
(Doc. 8309).

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Wireless Details
On the Wireless Settings screen, tap Details to display the Wireless Details screen.
Wireless Details Screen
Use the Wireless Details screen to view various wireless connection details for the
TSR-310 and the current WAP. A Link indicator is also provided to indicate the status of
the wireless connection. (Green indicates that the wireless connection is active.)
Tap < Back to return to the Wireless Setup screen.
Select an Access Point
On the Wireless Settings screen, tap Connect to WAP to display the Select Access
Point screen.

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •9
Select Access Point Screen
Use the Select Access Point screen to connect the TSR-310 to an existing WAP that is in
range or to configure a new WAP.
NOTE: The TSR-310 alerts the user if the desired WAP is not included in Crestron's list of
recommended WAP brands. The TSR-310 has been tested and verified to work with the
following WAP brands:
• Aruba Networks® access points
• Cisco® access points
• Crestron access points
• Luxul access points
• Pakedge® access points
• Ruckus® access points
• Ubiquiti® access points

10 •TSR-310: Handheld Touch Screen Remote Supplemental Guide – DOC. 8226D
To set up a Wi-Fi network connection:
NOTE: If the desired WAP is already listed, tap the access point, tap Connect, and then
proceed to step 9 in the following procedure.
1. Tap Add new in the list of WAPs.
2. Tap Connect. The Confirm Info screen is displayed.
Confirm Info Screen
3. Tap the WAP Name (SSID) field.
4. Enter the name of the WAP using the on-screen keyboard.
5. Tap SAVE to save the access point name or CANCEL to discard any changes.
6. Tap the Security field on the Confirm Info screen. The Encryption screen is
displayed.

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •11
Encryption Screen
7. Tap the appropriate type of encryption used by the access point.
8. Tap < BACK.
9. Tap the Password field on the Confirm Info screen.
10. Enter the access point connection password using the on-screen keyboard.
11. Tap SAVE to save the password or CANCEL to discard any changes.
12. Tap Assign Access Point on the Confirm Info screen once all access point
information is entered. The WAP Connect screen is displayed.
WAP Connect Screen

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If the WAP connection is successful, the WAP Connect screen indicates that the
connection is active.
WAP Connect Screen - Connected
NOTE: If four WAPs have already been assigned, the WAP Connect screen indicates that
the preferred WAP list is full. Tap Delete an access point? to display the Manage WAPs
screen, where an existing WAP may be deleted, or tap < DONE to cancel adding the new
WAP. For more information, refer to "Manage WAPs" on the next page.
Tap < DONE to return to the Wireless Setup screen.

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •13
Manage WAPs
On the Wireless Settings screen, tap Manage WAPs to display the Manage WAPs
screen.
Manage WAPs Screen
Use the Manage WAPs screen to manage settings for up to four saved WAPs. Tap one
of the listed WAPs to display buttons for managing the selected WAP.
NOTE: For most applications, Crestron does not recommend using more than one saved
WAP at any given time.
Manage WAPs Screen - WAP Selected

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•Tap Set as Preferred to set the selected WAP as the preferred WAP. Tap
Remove Preferred to remove the selected WAP as preferred.
NOTES:
∙ The TSR-310 attempts to establish a connection to the preferred WAP by
default.
∙ A star icon displays to the left of the preferred WAP on the
Manage WAPs screen to indicate that the WAP is selected as preferred.
•Tap Delete to delete the selected WAP. If a WAP is deleted, it must be added
back to the list using the procedures described in "Select an Access Point" on
page 8.
Tap < BACK to return to the Wireless Setup screen.
IP Settings
On the Wireless Settings screen, tap IP Settings to display the IP Settings screen.
IP Settings Screen
Use the IP Settings screen to configure IP, DHCP (dynamic host configuration protocol),
and hostname settings for the TSR-310.
DHCP may be enabled or disabled by tapping On or Off under DHCP Enabled. When
DHCP is disabled, the Set Static IP Address Settings button is used to configure static
IP address settings.
NOTE: DHCP is enabled by default.
To change a static IP address, tap Off under DHCP Enabled, and then tap Set Static IP
Address Settings to display the Static IP screen.

Supplemental Guide – DOC. 8226D TSR-310: Handheld Touch Screen Remote •15
Static IP Screen
To edit the static IP address, the static subnet mask address, the default router address,
and the preferred and alternate DNS addresses, tap the text field underneath the
setting name. An on-screen keypad is displayed.
Edit IP Address On-Screen Keypad
•Use the keypad to make the new entry.
•Tap the clear button in the text field to clear any previous entry.
•Tap the delete button to delete the last digit.
•Tap Save to save a new entry or tap Cancel to discard any changes. The display
returns to the Static IP screen.

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On the Static IP screen, tap < BACK to return to the IP Settings screen.
On the IP Settings screen, tap Set Hostname to enter the TSR-310 hostname.
IP Settings Screen - Enter Hostname
Tap the text field underneath Enter Hostname to display a keyboard. Enter the
hostname using the keyboard, and then tap Save to save the new hostname or Cancel
to cancel editing the hostname. The display returns to the IP Settings screen.
After new settings have been saved, tap Apply Changes on the IP Settings screen to
apply the new settings and to stay in setup mode. Tap Reboot to exit setup mode and to
reboot the TSR-310.
Tap < BACK to return to the main setup screen.