Dietz Tomtar VFG User manual

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TOMTAR VFG
quad cane
User manual version: 1.0.0 EN

Record of product identication data
We recommend making a note of your product identication data below so that you have these to
hand if you have any queries about your product. All the data can be found on the product label
(see “Product labelling”).
Type / model:
Item No. / REF:
Serial number (21):
Date of manufacture:
Other information/notes:

Thank you for purchasing the
TOMTAR VFG quad cane from DIETZ.
This product is a medical aid. In order to use it
properly and avoid possible risks due to improp-
er use, you must familiarise yourself thoroughly
with its operation.
Read this user manual carefully before you begin
using your product. It contains important notes
and information that will enable you to enjoy
the full technical benets. In addition, it will pro-
vide you with information to help keep your
product in safe working order while ensuring it
retains its value for as long as possible.
If you have any questions or require additional
information, please contact the specialist retail-
er which supplied the product to you.
You will always nd the latest information about
your product on our website. For information or
queries concerning product safety and on recalls,
please contact DIETZ in writing or by telephone.
You will nd our contact information on the back
of this user manual.
NOTE
A large-print version of the user manu-
al is available for visually impaired per-
sons at www.dietz-group.de in PDF
format.
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FOREWORD

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DIETZ GmbH // User manual for TOMTAR VFG // Version 1.0.0 EN
CONTENTS

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CONTENTS
1 Important information
1.1 General information . . . . . . . . . . . . . . . . .6
1.2 Intended purpose . . . . . . . . . . . . . . . . . . .6
1.3 Indications . . . . . . . . . . . . . . . . . . . . . . . .6
1.4 Contraindications. . . . . . . . . . . . . . . . . . .7
1.5 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . .7
2 Product description
2.1 Scope of delivery . . . . . . . . . . . . . . . . . . .8
2.2 Reference diagram . . . . . . . . . . . . . . . . . .9
3 Preparing the quad cane for use
3.1 Assembling the quad cane . . . . . . . . . .10
3.2 Adjusting the height of the push handle 11
3.3 Right or left-handed use . . . . . . . . . . . .12
3.4 Checking for correct assembly . . . . . . . .12
4 Using the quad cane
4.1 Walking with the quad cane . . . . . . . . .13
4.2 Accessories and add-ons from
third-party suppliers . . . . . . . . . . . . . . . .14
4 Technical specications
5.1 Dimensions and technical information. . .15
5.2 Materials . . . . . . . . . . . . . . . . . . . . . . . .15
5.3 Product tests . . . . . . . . . . . . . . . . . . . . .16
5.4 Ambient conditions . . . . . . . . . . . . . . . . .16
5.5 Product labelling . . . . . . . . . . . . . . . . . .16
6 Safety instructions
6.1 Safety instructions . . . . . . . . . . . . . . . . .18
7 Care and maintenance
7.1 Servicing/maintenance . . . . . . . . . . . . . .20
7.2 Maintenance schedule . . . . . . . . . . . . . .21
7.3 Troubleshooting . . . . . . . . . . . . . . . . . . .22
7.4 Cleaning . . . . . . . . . . . . . . . . . . . . . . . .23
7.5 Disinfection . . . . . . . . . . . . . . . . . . . . . .23
7.6 Passing on the product for reuse. . . . . . .24
7.7 Storage . . . . . . . . . . . . . . . . . . . . . . . . .24
7.8 Disposal. . . . . . . . . . . . . . . . . . . . . . . . .24
8 Manufacturer’s declarations
8.1 Warranty . . . . . . . . . . . . . . . . . . . . . . . .25
8.2 Service life . . . . . . . . . . . . . . . . . . . . . . .25
8.3 Liability . . . . . . . . . . . . . . . . . . . . . . . . .25

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DIETZ GmbH // User manual for TOMTAR VFG // Version 1.0.0 EN
1.1 GENERAL INFORMATION
This user manual is included in the scope of de-
livery and forms an integral part of the product.
The user should keep this manual to hand at all
times and it must remain with the product if
passed on to a third party. We reserve the right
to make changes to the versions shown in this
user manual as a result of further technical de-
velopment. Reprints, translations and
reproductions of this manual in any form,
whether in whole or in part, require the written
approval of DIETZ GmbH.
The copyright is owned by the manufacturer. The
latest version of the user manual can be ac-
cessed at any time by going to www.di-
etz-group.de. Please read the user manual
before assembling and using the product.
1.2 INTENDED PURPOSE
The TOMTAR VFG quad cane is intended for use
by persons with restricted mobility weighing up
to 100 kg. Its purpose is to provide additional
support and stability while standing or walking
and to relieve some of the strain on the body.
It is designed for single-handed use (on the left
or right) and partially relieves the strain on the
user’s body while helping them with coordina-
tion.
It is height adjustable, lightweight and suitable
for use in enclosed spaces as well as outdoors.
The walking aid is not suitable for children or for
anyone who is less than 130 cm tall.
The quad cane can be used both in the home
and in hospitals, and is designed exclusively for
use on rm and level walking surfaces.
1.3 INDICATIONS
Use of the TOMTAR VFG quad cane is indicated
for:
tImpaired mobility due to a restriction of
the active or passive musculoskeletal
system
tCoordination problems when walking
tReduced load-bearing capacity
1 IMPORTANT INFORMATION

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1.4 CONTRAINDICATIONS
Use of the TOMTAR VFG quad cane is unsuitable in the case of:
tPerception disorders
tSevere balance disorders
tInability to stand unaided
tA user weight exceeding 100 kg
1.5 SYMBOLS
These symbols indicate passages of text that are
helpful for using and operating the product in
everyday life.
WARNING
It is mandatory to observe and comply with
warnings. They draw your attention to the fact
that failure to comply may result in injury and/or
damage to the product or the environment.
NOTE
Tips and advice which make using the various
functions easier.
1 IMPORTANT INFORMATION 1 IMPORTANT INFORMATION

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DIETZ GmbH // User manual for TOMTAR VFG // Version 1.0.0 EN
2 PRODUCT DESCRIPTION
2.1 SCOPE OF DELIVERY
Once you have unpacked the TOMTAR VFG quad
cane, check that it has been supplied with all of
its parts and that it is not damaged. If the con-
tents are noticeably damaged, inform the freight
company immediately.
The following components are included in the
scope of delivery of the TOMTAR VFG quad cane:
tTOMTAR VFG quad cane
tUser manual
WARNING
Risk of poisoning: When burnt, packaging
lms can release toxic gases.
Risk of suffocation: Keep plastic bags out of
the reach of children.

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2 PRODUCT DESCRIPTION
2.2 REFERENCE DIAGRAM
2 PRODUCT DESCRIPTION
NOTE
The image above is designed to help you clearly
identify the individual components of your quad
cane. Therefore, please always refer to it when
reading the user manual.
Bushing
Rubber pads
Bottom section of telescopic tube,
with holes for height adjustment
Push handle (top section of telescopic
tube)
Hand grip (open end)
Product label Frame with telescopic tube

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3 PREPARING THE QUAD CANE FOR USE
ASSEMBLY INSTRUCTIONS
The TOMTAR VFG quad cane is supplied in two
parts (push handle & frame).
3.1 Assembling the quad cane
1. If necessary, loosen the thread of the bushing
by turning it anticlockwise (1, Fig. 1). Do not
unscrew the top part of the bushing com-
pletely. Simply loosen the connection.
2. Hold the black push handle at the bottom,
where the two spring pins are located.
3. Press in both spring pins (2, Fig. 1). At the
same time, insert the push handle into the
frame at the top of the bushing (3, Fig. 1).
4. Keep inserting the push handle until the
spring pins pop out through the holes.
5. The spring pins must make a clearly audibly
noise as they click into place. The spring pins
should now be noticeably protruding from the
holes (1, Fig. 2).
6. Tighten the thread of the bushing by turning
it clockwise (2, Fig. 2).
7. Your quad cane is now fully assembled.
3
2
2
Abb. 1
1
Abb. 2
2
1
WARNING
Danger of crushing! Be careful of your n-
gers when tightening the bushing.

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3 PREPARING THE QUAD CANE FOR USE 3 PREPARING THE QUAD CANE FOR USE
3.2 Adjusting the height of the push handle
You can adjust the height of the TOMTAR VFG
quad cane to suit you.
1. Loosen the bushing (1, Fig. 3).
2. Press in both spring pins and twist the push
handle round very slightly so that it is free to
move (2, Fig. 3).
3. You can now set the quad cane to the re-
quired height by sliding the push handle up or
down until the spring pins engage in the ap-
propriate set of holes.
4. Make sure that you clearly hear the spring
pins click into place after adjusting the height
(1, Fig. 2). The spring pins should now be no-
ticeably protruding from the holes.
5. Retighten the thread of the bushing (2, Fig.
2).
WARNING
Safety hazard! Once the height has been ad-
justed, both spring pins must click securely into
place. Otherwise, the parts of the product could
come apart and the user could fall.
Abb. 3
2
1
NOTE
To enable correct use of the quad cane, it must
be adjusted to your individual height. Ideally, the
height should be set to the distance between the
oor and your wrist. This will allow you to walk
upright with your elbow slightly bent.
Your specialist retailer will adjust the height for
you.
If you subsequently realise that the result of the
height adjustment process is not quite right, you
can adjust the height yourself by following the
description in this section of the document.

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DIETZ GmbH // User manual for TOMTAR VFG // Version 1.0.0 EN
3 PREPARING THE QUAD CANE FOR USE
3.3 Right or left-handed use
Once the height of the TOMTAR VFG quad cane
has been adjusted, check that it is appropriate
for using the product on the preferred side of
your body (left or right).
1. Hold the quad cane with your preferred hand.
2. The two furthest extending feet must point
away from your body (Fig. 4) and the open
end of the hand grip must point backwards
(see reference diagram on page 9).
3. If this is not the case, loosen the bushing.
4. Press in both spring pins and twist the push
handle 180° without changing the height
(Fig. 5).
5. Make sure that the spring pins re-engage in
the holes.
6. Retighten the bushing.
7. If you now hold the walking aid with your pre-
ferred hand, the hand grip will be pointing in
the other direction and the furthest extending
feet will be pointing away from your body.
WARNING
Danger of falling! The quad cane must be
adjusted for use on the correct side (left or right).
Otherwise, there is a danger of tripping and fall-
ing!
Abb. 4
3.4 Checking for correct assembly
Now check that the TOMTAR VFG quad cane has
been correctly assembled:
tThe quad cane must stand securely
upright on all four rubber pads.
tThe spring pins must be properly
engaged. For this to be the case, they
must protrude slightly on the outside.
tThe bushing must be screwed tight.
tAll parts of the quad cane must be
securely assembled.
Abb. 5
180°
NOTE
If you are unsure as to whether the quad cane is
assembled correctly, please contact your medical
supply store or an authorised specialist retailer.

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4 USING THE QUAD CANE
USING THE QUAD CANE
Familiarise yourself thoroughly with your TOM-
TAR VFG quad cane before using it for the rst
time so that you feel safe and condent to do so.
NOTE
Try out your new quad cane with somebody else
present (e.g. your carer).
4.1 Walking with the quad cane
The TOMTAR VFG quad cane is a walking aid
that you can rely on to boost your condence
and give you more stability while walking.
Please read the following notes carefully before
using the quad cane for the rst time:
1. Always hold the quad cane with the correct
hand. You can tell whether you have got it
right by checking that the two furthest ex-
tending feet are pointing away from your
body (Fig. 4).
2. Always hold the quad cane rmly by wrap-
ping your entire hand around the hand grip.
3. Ensure that you have a rm footing! When
setting the quad cane down on the oor,
make sure that you keep it vertical and suf-
ciently close to your body, ensuring that all
four of its feet touch the oor.
4. Once you are sure that the quad cane is sta-
ble, you can start moving by taking short
steps.
5. The quad cane has been designed for use in
enclosed spaces and outdoors. The walking
surface must be rm and level. Only then can
you be sure that all four feet of the walking
aid are making rm contact with the oor or
ground.
6. Avoid any kind of walking surface that is
heavily soiled or has loose materials scattered
over the top, e.g. pebble stones or coarse dirt.
On walking surfaces such as this, there is a
risk of the quad cane slipping.
WARNING
Safety hazard! The product is only to be used
on a rm, level walking surface that is free of
heavy soiling, loose materials and signicant
bumps.
Danger of falling! While walking, do not set
the quad cane down too far in front of you/to
the side of you.

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DIETZ GmbH // User manual for TOMTAR VFG // Version 1.0.0 EN
4 USING THE QUAD CANE
4.2 Accessories and add-ons from third-party suppliers
In general, only original accessories from DIETZ
GmbH may be used.
The TOMTAR VFG quad cane is not designed to
have any accessories attached.
If third-party products are installed on the quad
cane, responsibility for the safety of the product
passes to the person who installs the accesso-
ries or add-ons. In this case, the installer or tter
must issue a new declaration of conformity for
the combination of accessories and product or
add-on and product. The conformity declared by
DIETZ according to MDR 2017/745, Annex II is
rendered null and void.
WARNING
Product safety! The safety of the product can-
not be guaranteed if add-ons/accessories are
sourced from anyone other than DIETZ or mod-
ications are made by anyone other than DI-
ETZ.
WARNING
Product safety! If accessories or add-ons are
tted to the product, then the safety instruc-
tions in the user manual for the accessories or
add-ons must always be observed.

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5 TECHNICAL SPECIFICATIONS
5.1 DIMENSIONS AND TECHNICAL INFORMATION
Description Unit Value(s)
Item number 200380
Height (min. – max.) mm 720 – 920
Base, length / width / height mm 340 / 290 / 210
Ground clearance mm 140
Weight kg 0.9
Maximum user weight kg 100
Recommended body height m1.30 – 1.80
Inner static stability (in direction of least
extending feet) ° 3.4 (according to EN ISO 11334-4)
Outer static stability (in direction of
furthest extending feet) °10.3 (according to EN ISO 11334-4)
Static stability, forwards °7.6 (according to EN ISO 11334-4)
Static stability, backwards °8.3 (according to EN ISO 11334-4)
Adjustability of push handles 89 increments of 25 mm
5.2 MATERIALS
Material / colour Details
Frame Aluminium / powder coated / manganese grey metallic
Push handle Aluminium / anodised / black
Bushing Plastic, PE / orange
Hand grip Foam, EVA / black
Rubber pads Rubber, PVC / black

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5 TECHNICAL SPECIFICATIONS
5.3 PRODUCT TESTS
Standard for walking sticks with three or more legs EN ISO 11334-4
Biocompatibility ISO 10993
5.4 AMBIENT CONDITIONS
Ambient temperature during
operation -10°C to +50°C
Ambient storage conditions 0°C to 45°C | 20% to 75% relative humidity
5.5 PRODUCT LABELLING
The product label must always remain legible. In
the case of the TOMTAR VFG quad cane, it is lo-
cated on the bottom of one of the extending
feet. See “Reference diagram”.
If the product label is illegible, have it replaced
by your specialist retailer immediately.
The next page contains a table with a detailed
explanation of all the symbols and information
on the product label (Fig. 6). The product label
also contains the serial number of your walking
aid.
DIETZ GmbH
Reutäckerstraße 12
76307 Karlsbad DE
2021
-01
(01)04260644770486
(10)2000XXX
(21)402000001
200380
TOMTAR
VFG 100 kg
720 mm -
920 mm
*200380*
Fig. 6

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5 TECHNICAL SPECIFICATIONS 5 TECHNICAL SPECIFICATIONS
Trademark or brand
TYPE / model
REF = Item number
UDI = Unique device
identier
(01) UDI-DI
(10) Order number
(21) Serial number
Manufacturer /
manufacturer’s logo / contact
address
Maximum user weight
Date of manufacture
Adjustable height
(min. – max. height)
Quad cane can be used both
indoors and outdoors
Follow the user manual
Caution! – Always follow the
safety instructions in the user
manual
Medical Device
The product conforms to
Regulation (EU) 2017/745 on
medical devices

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DIETZ GmbH // User manual for TOMTAR VFG // Version 1.0.0 EN
6.1 SAFETY INSTRUCTIONS
When using the TOMTAR VFG quad cane, always
observe the following safety instructions to pre-
vent falls, hazardous situations and damage to
the product:
tThe quad cane may only be used on a
firm, level walking surface.
tAvoid walking surfaces with holes; other-
wise, the walking aid may topple
unexpectedly. Always pay attention to
where you are setting down your quad
cane.
tTake particular care on flooring that is
not anchored, such as rugs, which may
slide around.
tAvoid steep paths.
tThe quad cane must stand securely
upright on all four feet.
tCheck that all parts of the quad cane are
securely assembled prior to each use.
tCheck that the spring pins are properly
engaged prior to each use. Otherwise,
the quad cane could accidentally
collapse as soon as you put your weight
on it, thereby creating a danger of
falling.
tAvoid uneven and wet floors, as well as
icy surfaces. Make sure that the walking
surface you are using provides enough
grip for your walking aid.
tDo not use your quad cane on a loose
walking surface such as gravel, sand or
foliage, as this will restrict its ability to
achieve a firm footing.
tAttention: Please note that shifts in
balance caused by body movements may
increase the risk of the quad cane
tipping over. Ensure that the load on the
quad cane is never too great.
tUse the quad cane with one hand only.
tDo not hang any bags from the hand
grip of the quad cane. There is a risk of it
tipping over!
tBe careful of your fingers during
assembly and when adjusting the height
of the telescopic rod. There is a risk of
getting them trapped!
tNever exceed the maximum user weight
of 100 kg! This is stated on the product
label of your quad cane.
tDo not expose the quad cane to pro-
longed periods of direct sunlight or low
temperatures, as this could cause parts
of the product (e.g. frame or grips) to
become very hot (> 41°C) or cold
(<0°C), potentially causing injuries to
the skin.
tNever use the quad cane while under the
influence of alcohol or other substances
that can negatively affect your attentive-
ness and ability to react!
tOnly use the quad cane for its intended
purpose. It must not be used as a
standing aid to help you get up, as a
lever for objects or as a tool for operat-
ing switches (e.g. light switches).
6 SAFETY INSTRUCTIONS

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tThe quad cane is not a toy and must be
kept away from children.
tObserve the road traffic regulations
when out and about on public streets.
tTake particular care when the lighting
conditions are poor, as dips and bumps
in the walking surface will be more
difficult to see.
tNever take the quad cane onto an
escalator due to the increased danger of
falling!
tDo not use the quad cane as a support
when climbing steps or stairs. In the
interest of safety, always hold on to the
banister/hand rail. Alternatively, only use
steps/stairs when you have somebody
there to help you (e.g. a carer), or use a
lift or a ramp.
tClean the quad cane thoroughly whenev-
er it has come into contact with sand,
seawater or road salt.
tThe quad cane must not be used in
water, as this can damage it.
tMake sure you dry the quad cane if it
gets wet.
tThe quad cane must not be modified in
terms of its structure or design. Other-
wise, DIETZ GmbH will no longer be able
to guarantee the safety of the product
on grounds of liability.
tFor the same reason, only original spare
parts and original accessories are to be
used.
tSerious incidents that occur in relation to
the quad cane must be reported to the
manufacturer and the responsible
authorities!
tIf you notice any functional problems
with your quad cane, please take it to
your authorised specialist retailer for
repair immediately.
tFollowing storage periods of more than a
year, the product must not be used again
until all the inspections stipulated in the
maintenance schedule have been
performed.
6 SAFETY INSTRUCTIONS 6 SAFETY INSTRUCTIONS

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7 CARE AND MAINTENANCE
7.1 SERVICING/MAINTENANCE
We recommend performing the inspections list-
ed in the maintenance schedule at regular inter-
vals to ensure that the TOMTAR VFG quad cane
is always safe to use.
Improper or insufcient product care and main-
tenance will result in restricted liability on the
part of the manufacturer.
The maintenance schedule does not provide any
information on the amount of work that will ac-
tually need to be performed on the product.
NOTE
As the user, you will be the rst to notice any
damage. If you notice a fault as described in the
maintenance schedule or further defects and
functional impairments, contact an authorised
specialist retailer immediately.
WARNING
To maintain the operational safety of the prod-
uct, repairs must only be performed by specialist
shops using DIETZ original spare parts. The rele-
vant spare parts catalogue can be found on our
website under the information for the product
concerned.
NOTE
Unless otherwise stated, the inspections and
measures stipulated in the maintenance sched-
ule must be performed by the user or their care
assistant.
NOTE FOR SPECIALIST RETAILERS:
If the user reports product abnormalities, please
check all the inspection points listed in the main-
tenance schedule. The checks must also be per-
formed after longer storage periods (> 4 months)
and whenever the product is going to be re-
used.