Dinstar DAG2000-24S User manual

DAG2000-24/32S User Manual Copyright©2011-2020 Dinstar I
DAG2000-24/32S FXS VoIP Gateway
User Manual V1.0
Dinstar Technologies Co., Ltd.
Address: 9th Floor, Guoxing Building, Changxing Road, Nanshan District, Shenzhen, China
Postal Code: 518052
Telephone: [phone]
Fax: [phone]
Emails: [e-mail], [e-mail]
Website: www.dinstar.com

DAG2000-24/32S User Manual Copyright©2011-2020 Dinstar II
Preface
Welcome
Thanks for choosing the DAG2000-24/32S Analog Gateway for VoIP! We hope you will
make full use of this rich-feature FXS Vo IP Gateway. Contact us if you need any technical
support: [phone].
About This Manual
This manual provides information about the introduction of the analog telephone adapter, and
about how to install, configure or use it. Please read this document carefully before install the
gateway.
Intended Audience
This manual is aimed primarily at the following people:
Users
Engineers who install, configure and maintain the gateway.
Revision Record
Document Name Document Version Firmware Version
DAG2000-24/32S FXS VoIP Gateway
User Manual V1.0
V1.0 (2020/92/12) 2.81.10.09

Contents
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Contents
1Product Introduction 1
1.1 Overview 1
1.2 Application Scenario 1
1.3 Product Appearance 2
1.3.1 Appearance of DAG2000-24S 2
1.3.2 Appearance of DAG2000-32S 2
1.3.3 Ports and Connector 2
1.4 Features & Functions 4
1.4.1 Key Features 4
1.4.2 Physical Interfaces 4
1.4.3 Voice Capabilities & Fax 4
1.4.4 FXS 5
1.4.5 VoIP 5
1.4.6 Software Features 6
1.4.7 Supplementary Services 6
1.4.8 Environmental 6
1.4.9 Maintenance 6
2Quick Installation 8
2.1 Installation Attentions 8
2.2 Installation Steps 8
2.3 Network Connection 9
2.3.1 Network Connection Diagram under Bridge Mode 9
2.4 Preparations for Login 9
2.4.1 Log In Web Interface 9
3Basic Operation 11
3.1 Methods to Number Dialing 11
3.2 Call Holding 11
3.3 Call Waiting 11
3.4 Call Transfer 11
3.4.1 Blind Transfer 11
3.4.2 Attended Transfer 12
3.5 Function of Flash-hook 12

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3.6 Description of Feature Code 13
3.7 Send or Receive Fax 14
3.7.1 Fax Mode Supported 14
3.7.2 Explanation of T.38 and Pass-through 14
3.8 Function of RST Button 15
3.9 Query IP Address and Restore Default Setting 15
4Configurations on Web Interface 16
4.1 Navigation Tree 16
4.2 Status & Statistics 16
4.2.1 System Information 17
4.2.2 Registration 19
4.2.3 TCP/UDP Statistics 19
4.2.4 RTP Session 20
4.2.5 CDR 20
4.2.6 Record Statistics 21
4.3 Quick Setup Wizard 21
4.4 Network 21
4.4.1 Local Network 21
4.4.2 VLAN（Virtual Local Area Network）22
4.4.3 DHCP Option 23
4.4.4 QoS 24
4.4.5 ARP 25
4.5 SIP Server 25
4.6 IP Profile 28
4.7 Tel Profile 28
4.8 Port 28
4.9 Advanced 30
4.9.1 Line Parameter 30
4.9.2 FXS Parameter 32
4.9.3 Media Parameter 34
4.9.4 Service Parameter 35
4.9.5 SIP Parameter 39
4.9.6 NAT Parameter 44
4.9.7 Speed dial 44
4.9.8 Feature Code 46
4.9.9 System Parameter 48
4.10 Call & Routing 50

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4.10.1 Port Group 50
4.10.2 IP Trunk 52
4.10.3 Routing Parameter 53
4.10.4 IP Tel Routing 54
4.10.5 Tel IP/Tel Routing 55
4.10.6 IP IP Routing 56
4.11 Manipulation 56
4.11.1 IP Tel Callee 57
4.11.2 Tel IP/Tel Caller 58
4.11.3 Tel IP/Tel Callee 59
4.12 Management 61
4.12.1 TR069 61
4.12.2 SNMP 62
4.12.3 Syslog 65
4.12.4 Provision 65
4.12.5 Cloud server 66
4.12.6 User Manage 67
4.12.7 Remote Server 67
4.12.8 Action URL 68
4.13 Security 68
4.13.1 WEB ACL 68
4.13.2 Telnet ACL 69
4.13.3 Passwords 69
4.13.4 Encrypt 70
4.14 Tools 70
4.14.1 Firmware Upload 70
4.14.2 Data Backup 71
4.14.3 Data Restore 72
4.14.4 Ping Test 72
4.14.5 Tracert Test 73
4.14.6 Outward Test 73
4.14.7 Network Capture 74
4.14.8 Factory Reset 76
4.14.9 Device Restart 76
5Glossary 77

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1 Product Introduction
1.1 Overview
DAG2000-24/32S VoIP gateway provides voice services based on IP network. It’s a
cost-effective and flexible solution for SOHO (Small Office-Home office), remote office,
medium-sized enterprise and enterprise with multiple branches.
The gateway connects to analog telephone, fax and traditional analog PBX with standard
voice interfaces and provides high quality voice service.
The gateway, based on standard SIP protocol is compatible with leading IP PBX, soft-switch
and SIP-based platform.
The FXS analog gateway available in the following configurations:
DAG2000-24S, 24 port FXS VoIP gateway
DAG2000-32S, 32 port FXS VoIP gateway
1.2 Application Scenario
The application scenario of DAG2000-24/32S is shown as follows:
Figure 1-1 Application Scenario of DAG2000-24/32S

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1.3 Product Appearance
1.3.1 Appearance of DAG2000-24S
Front View:
Back View:
1.3.2 Appearance of DAG2000-32S
Front View:
Back View:
1.3.3 Ports and Connector

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The description of interfaces of DAG2000-24/32S
Port Name Connector Description
Power Jack Power Jack To connect 100-240V AC 50-60HZ power
supply
LAN Port RJ45 to connect to the IP network over a DSL modem
or Router or a LAN switch
FXS Ports 0-31 RJ11 FXS ports to connect standard analog phone or
FAX machine or a PBX
Console Port RJ48
Console port is used to carry out
maintenance-related configurations
The description of indicators of DAG2000-24/32S
Indicator Definition Status Description
PWR Power
Indicator
On The gateway is powered on
Off The gateway has no power input or power supply
is abnormal
RUN Running
Indicator
Slow
Flashing
The gateway is running properly
Fast
Flashing
SIP account is registered successfully
Off The gateway is running improperly

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FXS Telephone
In-use
Indicator
On FXS port is currently occupied by a call
Off FXS port is idle or faulty
WAN/
LAN
Link
(Green)
Flashing The gateway is properly connected to network
Off The gateway is not connected to network or
network connection is improper
1.4 Features & Functions
1.4.1 Key Features
Cost effective gateway with 24/32 FXS ports
Fax over IP (T.38 and Pass-Through)
Support IPv4 and IPv6
TR069 and SNMP
Multiple codecs: G.711A/U,G.723.1,G.729A/B,AMR,G.726 etc.
Fully compatible with leading IMS/NGN, SIP based IP telephony system
1.4.2 Physical Interfaces
Telephone Port
DAG2000-24S: 24 FXS port (RJ11 and RJ21)
DAG2000-32S: 32 FXS ports (RJ11 and RJ21)
Ethernet Interfaces
DAG2000-24/32S:
4* LAN, 10/100Mbps, RJ-45
Console:
1*RS232, 115200bps
1.4.3 Voice Capabilities & Fax
Codecs: G.711a/μ law, G.723.1, G.729A/B, G.726
Silence Suppression
Comfort Noise Generator(CNG)
Voice Activity Detection(VAD)

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Echo Cancellation: G.168 with up to 128ms
Adaptive (Dynamic) Jitter Buffer
Hook Flash
Adjustable Gain Control
Programmable Gain Control
FAX: T.38 and Pass-through
High speed fax up to 14.4kbps
Modem/POS
DTMF: SIP Info/RFC2833/Inband
VLAN 802.1P/802.1Q (Voice/Data/Management VLANs)
Layer 3 QoS and DiffServ
1.4.4 FXS
FXS Connector: RJ11
Dial Mode: DTMF and Pulse
Pulse: 10 and 20 PPS
Caller ID: DTMF/FSK CLI Presentation
Max Cable Length: 5km
Reversed Polarity
Programmable Call Progress Tone
1.4.5 VoIP
Protocols: SIP v2.0 (UDP/TCP), RFC3261, SDP, RTP(RFC2833), RFC3262, RFC3263,
RFC3264, RFC3265, RFC3515, RFC2976, RFC3311
RTP/RTCP, RFC2198, RFC1889
SIP over TLS
RFC4028 Session Timer
RFC3266 IPv6 in SDP URI
RFC 3581 NAT.rport
Primary/Backup SIP Server
Outbound Proxy
DNS SRV/A Query/NATPR Query
SIP Trunk
Early Media/Early Answer\
NAT: STUN, Static/Dynamic NAT

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1.4.6 Software Features
Hunting Group
Web ACL
Telnet ACL
Action URL
PPPoE/IPv4/IPv6
Digitmap
Bandwidth Optimization
Routing Rules based on Prefixes
Caller/Called Number Manipulation
1.4.7 Supplementary Services
Call Waiting and Call Holding
Call Forwarding（Unconditional/Busy/No Reply）
Call Transfer (Blind & Attended)
Warm/Immediately Hotline
Do-not-disturb
Three Parties Conversation (3-way Conference)
Message Waiting Indicator
1.4.8 Environmental
Power Supply: 100-240VAC, 50-60 Hz
Power Consumption:40W(Typical)
Operating Temperature:0 ℃~ 45 ℃
Storage Temperature: -20 ℃~80 ℃
Humidity:10%-90% Non-Condensing
Dimensions(W/D/H): 440*250*44mm
Unit Weight: 3.2kg
Compliance: CE, FCC
1.4.9 Maintenance
SNMP V1/V2/V3
TR069
Auto Provisioning (HTTP/FTP/TFTP)
Web/Telnet

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Configuration Backup/Restore
Firmware Upgrade via Web
CDR
Syslog(Emerg,alert, critical,error warning,notice,info, debug)
Ping, Tracert Test
Network Capture
Outward Test (GR909 Standard)
NTP/Daylight Saving Time
IVR Local Maintenance
Cloud-based Management

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2 Quick Installation
2.1 Installation Attentions
To avoid unexpected accident or device damage, please read the following instructions before
installing the DAG2000 device:
DAG2000-24/32S is equipped with both RJ11 and RJ21 ports;
For the wire sequence of RJ21, please refer to Section 6 Wire Sequence of this manual.
Anti-jamming: to reduce the interference with telephone calls, it’s highly recommended
that telephone lines connected to the gateway should be placed away from power cables;
Power supply: the gateway accepts AC input voltage of 100-240V. Please ensure safe and
stable power supply;
Network bandwidth: please ensure there is enough network bandwidth so as to guarantee
stabilized running of the gateway；
Ventilation: to avoid overheating, please do not pile up the gateway with other devices and
make sure the gateway has good ventilation around.
Temperature and humidity: to avoid any accident that might cause malfunction, it’s
advised to install the gateway in an equipment room where temperature and humidity are
appropriate;
Mechanical load: please make sure the gateway is placed steadily to avoid damage. It’ s
highly advised to horizontally place the gateway on a flat surface or a cabinet.
2.2 Installation Steps
Connect the power adapter to the power jack of the DAG2000 device;
Connect telephone line to the FXS port(s);
Connect network cable to the LAN port;

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2.3 Network Connection
DAG2000-24/32Sworks in network mode: bridge mode. When it works without VLAN ,
network cable can connect to any of LAN port while VLAN enabled, network cable must be
connected to LAN3.
2.3.1 Network Connection Diagram under Bridge Mode
Under the Bridge mode, the IP address of WAN port is the same with that of LAN port.
Generally, when the device works under the bridge mode, the IP address of the device has
been modified. In the following diagram, it is assumed that the IP address has been modified
into 172.19.211.103.
Figure Network Connection Diagram under Bridge Mode
Note: The IP address of PC and that of WAN port of the DAG2000-24/32Sdevice are at the
same network segment.
2.4 Preparations for Login
Firstly, connect the device to network according to the above network diagrams, and connect
a telephone to the FXS port. Then dial *158# to query the IP address of the LAN port (default
IP is 192.168.11.1).
Secondly, modify the IP address of the PC to make it at the same network segment with the
LAN port of the device.
Thirdly, check the connectivity between the PC and the device. Click Start Run of PC and
enter cmd to execute ‘ping 192.168.11.1’ to check whether the IP address of LAN port runs
normally.
2.4.1 Log In Web Interface
Open a web browser and enter the IP address of LAN port (the default IP is 192.168.11.1).
Then the login GUI will be displayed.

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You also can enter the IP address of WAN port, but it’s required to modify the IP address of
PC to make it at the same network segment with WAN port and ‘Access Web by WAN’ is
enabled on the Advanced System Parameter page.
It is suggested that you should modify the username and password for security consideration.
Figure 2-1 Login GUI
Both the default username and password are admin. Click Login to enter into the web
interface.

3 Basic Operation
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3 Basic Operation
3.1 Methods to Number Dialing
There are two methods to dial telephone number or extension number:
Dial the called number and wait for 4 seconds for dialing timeout, or dial the called
number directly (the system will judge whether the dialing is completed according to
Digitmap and Regular Expression dialplans).
Dial the called number and press #.
3.2 Call Holding
If a calling party places a call to a called party which is otherwise engaged, and the called
party has the call holding feature enabled, the called party is able to switch to the new
incoming call while keeping the current call holding on by dialing *# or pressing the flash
button/flash hook.
When the called party dials *# once again or presses the flash button/ flash hook once again,
he or she will switch back to the first call.
3.3 Call Waiting
If a calling party places a call to a called party which is otherwise engaged, and the called
party has the call waiting feature enabled, the calling party will hear a IVR voice ‘Please hold
on, the subscriber you dialed is busy’ and the called party will hear three beeps if waiting tone
is enabled.
By pressing the flash button or the flash hook, the called party is able to switch between the
new incoming call and the current call.
3.4 Call Transfer
3.4.1 Blind Transfer
Blind transfer is a call transfer in which the transferring party connects the call to a third party
without notifying the third party.

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Example: A gives a call to B and B wants to blindly transfer the call to C. Operation
instructions are as follows:
1. A dials the extension number of B;
2. The extension of B rings, and B picks up the phone. Then A and B go into conversation;
3. B presses the flash button (or flash hook), and dial *87* after hearing a dialing tone to
trigger blind transfer. Then B dials the extension number of C (end up with #).
4. The extension of C rings, B hangs up the phone and C picks up the phone. Then C and A
goes into conversation.
Note:
On the ‘Advanced Feature Code’ page, blind transfer should be enabled.
If B hears continuous busy tones after he dials the extension number of C, it means the call has
timed out.
3.4.2 Attended Transfer
Attended transfer is a call transfer in which the transferring party connects the call to a third
party after he confirms that the third party agrees to answer the call.
Example: A gives a call to B and B wants to attended transfer the call to C. Operation
instructions are as follows:
1. A dials the extension number of B;
2. The extension of B rings, and B picks up the phone. Then A and B go into conversation;
3. B presses the flash button (or flash hook), and then dials the extension number of C (end up
with #).
; Then one of the following situations will happen:
a. If C answers the call and accepts the transfer, B will hand up the phone, and then C and
A go into conversation.
b. If the extension of C cannot be reached or if C rejects the call, B needs to press the flash
button to resume the call with A.
3.5 Function of Flash-hook
Assume A and B are in a call conversation:
If B presses the flash hook, and then dial the number of C, B and C go into conversation and
meanwhile the call between B and A is kept holding.
Then, if B presses the flash hook and dials 1, the conversation will switch back to A and B; if
B presses the flash hook and dials 2 , the conversation will switch to B and C; if A presses the
flash hook and dials 3, the conversation will switch to A , B and C (which is named

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‘three-way calling’).
3.6 Description of Feature Code
DAG2000-24/32Sprovides convenient telephone functions. Connect a telephone to the FXS
port and dial a specific feature code, and you can query corresponding information.
Code
Corresponding Function
*159#
Dial *159# to query WAN IP
*158#
Dial *158# to query LAN IP
*114#
Dial *114# to query the phone number of a FXS port
*115#
Dial *115# to query the phone number of a FXS port group
*168#
Dial *168# to query the register status of a FXS port
*157*
Dial *157*0 to set route mode; dial *157*1 to set bride mode
*150*
Dial *150*1 to set IP address as static IP address; dial *150*2 to set IP
address as DHCP IP address
*152*
Dial *152* to set IPv4 address, for example:
Dial *152*192*168*1*10# to set IPv4 address as 192.168.1.10
*156*
Dial *156* to set IPv4 gateway, for example:
Dial *156*192*168*1*1# to set IPv4 gateway as 192.168.1.1
*153*
Dial *153* to set IPv4 netmask, for example:
Dial *153*255*255*0*0*# to set IPv4 netmask as 255.255.0.0
*170#
Dial *170# to increase the sound volume of a FXS port
*171#
Dial *171# to decrease the sound volume of a FXS port
*160*
Dial *160*1# to allow HTTP WAN access, Dial *160*0# to deny
HTTP WAN access
*165*
Dial *165*000000# to restore username/password and network
configuration to factory defaults
*111#
Dial *111# to restart the device
*47*
Dial *47* to allow call through IP address, for example:
Dial *47*192*168*1*1# to allow to call
through the IP address of
192.168.1.1
*51#
Dial *51# to enable the call waiting service
*50#
Dial *50# to disable the call waiting service
*87*
Dial *87* to trigger blind transfer, for example:

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Dial *87*8000#, and you can blind transfer to the extension number
8000
*72*
Enable unconditional call forwarding service. Example: Dial
*72*8000, and calls will be unconditionally forwarded to extension
number 8000
*73#
Disable unconditional call forwarding service
*90*
Enable the ‘call forwarding on busy’ service. Example: Dial *90*8000,
and calls will be forwarded to extension number 8000 when the called
number is busy
*91#
Disable the ‘call forwarding on busy’ service
*92*
Enable the ‘call forwarding on no reply’ service. Example: Dial
*92*8000, and calls will be forwarded to extension number 8000 when
there is no reply from the called number
*93#
Disable the ‘call forwarding on no reply’ service
*78#
Enable the ‘No Disturbing’ service
*79#
Disable the ‘No Disturbing’ service
*200#
Dial *200# to access voicemail
Note:
A voice prompt indicating successful configuration will be played after each configuration
procedure. Please do not hang up the phone until hearing this voice prompt.
3.7 Send or Receive Fax
3.7.1 Fax Mode Supported
T.38（IP-based）
T.30（Pass-Through）
Adaptive Fax Mode (automatically match with the peer fax mode)
3.7.2 Explanation of T.38 and Pass-through
T.38 is an ITU recommendation for allowing transmission of fax over IP networks in real time.
Under the T.38 mode, analog fax signal is converted into digital signal and fax signal tone is
restored according to the signal of peer device. Under the T.38 mode, fax traffic is carried in
T.38 packages.

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T 3.0 (Pass-through): Under the pass-through mode, fax signal is not converted and fax
traffic is carried in RTP packets. It uses the G.711 A or G711U codec in order to reduce the
damage to fax signal.
Adaptive Fax Mode:automatically match with the fax mode of the peer device.
3.8 Function of RST Button
Press the RST button of DAG2000-24/32Sfor a moment, the running indicator will turn from
“slow flashing” into “no flashing”, and then turn into “slow flashing” again. That means the
device has been restored to factory defaults.
3.9 Query IP Address and Restore Default Setting
Query IP Address:
After connecting a telephone to the FXS port, you can dial *158# to query the IP address of
LAN port and dial *159# to query the IP address of WAN port.
Reset Password:
1. On the “Security Passwords” page of the Web interface, you can reset username and
password.
2. You can also reset password through the Cloud platform.
3. Connect a telephone with the DAG2000 device, and then dial *165*000000# to restore
username/password and network configuration to factory defaults.
Restore Device to Default Settings:
1. Connect a telephone with the DAG2000 device, and then dial *166*000000# to restore all
configurations to factory defaults.
2. Press the RST button for a moment, the running indicator will turn from “slow flashing”
into “no flashing”, and then become “slow flashing” again. That means all configurations
of the device has been restored to factory defaults.
3. On the “Tools Factory Reset” page of Web interface, click Apply to restore the
configurations of the device to factory defaults.