Dinstar UC2000 User manual

UC2000 User Manual v1.0
Dinstar Technologies Co., Ltd.
Address: 9th Floor, Guoxing Building, Changxing Road, Nanshan District, Shenzhen, China
Postal Code: 518052
Telephone: [phone]
Fax: [phone]
Emails: [email protected], [email protected]
Website: www.dinstar.com, www.dinstar.cn

Revision Records
Document Name
UC2000 User Manual v1.0
Document version
V1.0
Firmware version
2.50.1.2
Revised by
Ivanka Yuan
Date
2014.6.3
Changes
Draft

Table of Contents
1 Product Description..............................................................................................................1
1.1 Overview......................................................................................................................................... 1
1.2 Application Scenario...................................................................................................................... 1
1.3 ProductAppearance....................................................................................................................... 2
1.3.1 Images of UC2000 ........................................................................................................................................2
1.3.2 Description of Ports and Indicators...............................................................................................................2
1.4 Features & Functions..................................................................................................................... 4
1.4.1 Key Features..................................................................................................................................................4
1.4.2 Software Features..........................................................................................................................................4
1.4.3 Voice Capabilities..........................................................................................................................................4
1.4.4 Supplementary Services ................................................................................................................................5
1.4.5 Physical Interfaces.........................................................................................................................................5
1.4.6 FXS/FXO ......................................................................................................................................................5
1.4.7 Mobile...........................................................................................................................................................6
1.4.8 Hardware Specifications & Environment......................................................................................................6
2 Quick Installation.................................................................................................................7
2.1 Attentions for Installation.............................................................................................................. 7
2.2 Installation Procedures.................................................................................................................. 7
2.2.1 Installation of Userboard and Master Control Board ....................................................................................7
2.2.2 How to insert SIM Card ................................................................................................................................9
2.2.3 Installation of Antenna ..................................................................................................................................9
2.2.4 Network Connection ...................................................................................................................................10
3 Basic Operation ..................................................................................................................11
3.1 Methods to Number Dialing.........................................................................................................11
3.2 Call Holding...................................................................................................................................11
3.3 Call Waiting...................................................................................................................................11
3.4 Call Transfer..................................................................................................................................11
3.4.1 Blind Transfer..............................................................................................................................................12
3.4.2 Attended Transfer........................................................................................................................................12
3.4.3 Call Transfer via Pressing Flash-hook ........................................................................................................12
3.5 Description of Feature Codes...................................................................................................... 13
3.6 Send or Receive Fax..................................................................................................................... 14
3.6.1 Fax Mode Supported...................................................................................................................................14
3.6.2 Explanation of T.38 and Pass-through.........................................................................................................14

3.7 Restore Default IPand Password ............................................................................................... 14
3.8 Restore Default Setting................................................................................................................ 15
3.9 Local Maintenance....................................................................................................................... 15
4 Configurations on Web Interface......................................................................................18
4.1 How to Log in Web Interface...................................................................................................... 18
4.1.1 Preparations for Login.................................................................................................................................18
4.1.2 Log in Web Interface...................................................................................................................................18
4.2 Configuration Wizard.................................................................................................................. 19
4.2.1 UC2000 Regarded as Terminal and Registered to SIP Server.....................................................................20
4.2.2 FXS, FXO, GSM or CDMA Port Registered to SIP Server ........................................................................20
4.2.3 Other SIP Clients registered to UC2000......................................................................................................20
4.2.4 UC2000 Connected to PBX through Trunking............................................................................................21
4.3 Status............................................................................................................................................. 21
4.3.1 Overview.....................................................................................................................................................21
4.3.2 SIP...............................................................................................................................................................23
4.3.3 PSTN...........................................................................................................................................................24
4.3.4 Current Call.................................................................................................................................................26
4.3.5 CDRs...........................................................................................................................................................26
4.3.6 Service.........................................................................................................................................................27
4.3.7 About...........................................................................................................................................................27
4.4 System ........................................................................................................................................... 28
4.4.1 Setting .........................................................................................................................................................28
4.4.2 User Manager..............................................................................................................................................29
4.4.3 Provision .....................................................................................................................................................30
4.4.4 Operation Log .............................................................................................................................................31
4.4.5 Service Log .................................................................................................................................................31
4.4.6 Backup/Restore/Upgrade ............................................................................................................................31
4.4.7 Automatch Impedance.................................................................................................................................32
4.4.8 Voice............................................................................................................................................................32
4.4.9 Reboot.........................................................................................................................................................33
4.5 Network......................................................................................................................................... 33
4.5.1 Setting .........................................................................................................................................................33
4.5.2 Access Control ............................................................................................................................................35
4.5.3 Diagnostics..................................................................................................................................................36
4.6 Profile............................................................................................................................................ 37
4.6.1 SIP Profile ...................................................................................................................................................37
4.6.2 FXS/FXO ....................................................................................................................................................39
4.6.3 Codec ..........................................................................................................................................................42
4.6.4 Number........................................................................................................................................................42

4.6.5 Time ............................................................................................................................................................44
4.6.6 Manipulation ...............................................................................................................................................44
4.6.7 Dialplan.......................................................................................................................................................46
4.7 Extension....................................................................................................................................... 48
4.7.1 SIP Extension..............................................................................................................................................48
4.7.2 FXS .............................................................................................................................................................49
4.7.3 Ring Group..................................................................................................................................................50
4.8 Trunk............................................................................................................................................. 51
4.8.1 SIP Trunk.....................................................................................................................................................51
4.8.2 FXO Trunk..................................................................................................................................................53
4.8.3 GSM/CDMA Trunk.....................................................................................................................................55
4.9 Call Control.................................................................................................................................. 55
4.9.1 Setting .........................................................................................................................................................56
4.9.2 Route Group................................................................................................................................................57
4.9.3 Route...........................................................................................................................................................57
4.9.4 Feature Code ...............................................................................................................................................60
4.9.5 IVR..............................................................................................................................................................60
4.9.6 SMS.............................................................................................................................................................61

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1Product Description
1.1 Overview
UC2000 is a multi-functional universal gateway, which is module-structured and provides connectivity to
VoIP network, PLMN and PSTN via a standard 1U device. The gateway has a compact structure with fine
appearance, featuring various ports and comprehensive application functions. Users can choose different
modules based on their needs to construct a customized gateway.
UC2000 realizes the smooth migration from a single communication way (such as traditional PBX) to a
comprehensive communication way which integrates VoIP, PLMN and PSTN. It also provides a united
communication GUI for PLMN-based or PSTN-based voice service and messaging service. Offering
unified communication service, the multi-functional gateway is perfect for those enterprises with different
branches and can help them dramatically reduce communication fees.
1.2 Application Scenario
UC2000 provides high-quality and cost-effective VoIP solution. Its application scenario is shown as
follows:
IP Network
GSM
IPPBX IAD
SIP Trunk
SIP Server
SIP Trunk (Register)
FXO Trunk GSM Trunk
FXS
IAD IAD
Softswitch
Fax
SIP (Register)
Global
UC2000
PSTN

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1.3 Product Appearance
1.3.1 Image of UC2000
1.3.2 Description of Ports and Indicators

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Number
Name
Description
1
Board Number
Board number: from 0 to11 (displayed on the left)
2
Indicators of
FXS/FXO
Port（0,1）
There are two FXS/FXO ports for each FXS/FXO board; the No.0 port is on the
left, while the No.1 port is on the right.
On green
The FXS/FXO port is in off-hook state.
Flash slowly
The FXS/FXO port is in on-hook state.
On dull
Exception occurs on the FXS/FXO port.
3
Board Type
There are four types of board, including FXS, FXO, GSM and CDMA.
4
Screw
The screw is used to fix or unplug a board
5
FXS Port
Port to connect UC2000 with analog phones（RJ11)
6
FXO Port
Port to connect Telco fixed line or connect to the FXS port
7
Slot for GSM
SIM Card
Slot where GSM SIM card is inserted
8
SIM Card
Indicator
Flash slowly
SIM card has been inserted and usable
On dull
SIM card is not inserted or SIM card is unavailable
9
Slot for CDMA
SIM Card
Slot where CDMA SIM card is inserted
10
Antenna Port
Used to connect UC2000 with the antenna for enhancing wireless signal
11
Power Switch
ON
Turn on power
OFF
Turn off power
12
Power Interface
Used to input 100-240VAC
13
Device
Information
The Mac address and S/N of the UC2000
14
Ethernet Port
Ethernet ports, including FE0 and FE1. IP addresses of both are 192.168.11.1 by
default.
15
Screw for
Master Control
Board
Used to fix or unplug the master control board
16
Master Control
Board
The core of UC2000
17
Console Port
RS232 standard; Baud Rate: 115200bps
18
RUN
On green
UC2000 is booting up
On dull
UC2000 has malfunctioned
Flash fast
(Flash every 0.5s)
UC2000 is running normally
19
Grounding Port
Used for ground connection

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20
RST
When the RST button is pressed for 3 seconds to 6 seconds, the IP address of
UC2000, the username and password of the Web of UC2000 will be restored to
factory defaults.
21
POWER
On green
UC2000 is powered on
On dull
UC2000 is not powered on
1.4 Features & Functions
1.4.1 Key Features
Multiple physical interfaces; modular design; customized for your needs.
Local calls via extension numbers; easy communication between headquarters and branches.
Flexible dial plan, via time, numbers, source IP etc.
Simple and easy deployment; integrate seamlessly with your current system.
CDRs on local
SMS sending and receiving
User-friendly web interface, multiple management ways
1.4.2 Software Features
Ring Group
Routing Groups
Caller/Called Number Manipulation
Routing Based on Time Period
Routing Based on Caller/Called Prefixes
Routing Based on Source Trunks
Dial Rules
Failover Routing
FXO Impedance Auto Match
CDRs
1.4.3 Voice Capabilities
VoIP Protocols: SIP over UDP/TCP/TLS, H.323, SDP, RTP/SRTP
Codecs: G.711a/μ law,G.723.1, G.729A/B, iLBC,G.726
Silence Suppression
Comfort Noise Generator(CNG)
Voice Activity Detection(VAD)
Jitter Buffer
Echo Cancellation: G.168 with up to 128ms

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Call Progress Tones: Dial Tone, Ring Back Tone, Busy Tone
FAX: T.38 and Pass-through
NAT: STUN/UPnP
DTMF: RFC2833/Signal/Inband
1.4.4 Supplementary Services
Call Waiting
Call Transfer (Blind &Attended)
Call Forwarding （Unconditional/Busy/No Reply）
Call Holding
Call Pickup
No Disturbing
Hotline
1.4.5 Physical Interfaces
12 Expansion Slots
Expansion Boards:
2 FXS Ports per Board
2 FXO Ports per Board
1 GSM Channel per Board
1 CDMA Channel per Board
1 WCDMA Channel per Board
1 BRI Port per Board
2 E1/T1 Ports per Board
1 Radio Port per Board
1 E&M port per Board
Ethernet Interfaces
2*10/100 Based-T RJ45
Console
1*RS232, 115200bps
1.4.6 FXS/FXO
Connector: RJ11
Caller ID: Bellcore Type 1&2, ETSI,BT,NTT and DTMF
Answer and Disconnect Signaling:Answer, Disconnect, Busy Tone, Detection
Polarity Reversal
Flash-hook Detection

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1.4.7 Mobile
GSM: 850/900/1800/1900MHz
CDMA: 800MHZ
WCDMA: 850/900/1900/2100MHZ
SIM/UIM: 1 SIM/UIM per Channel
SIM Card: 1.8V, 3.0V
Antenna: Panel Mount or External
Cable: 3.0dB, SMA Connector
SMS/USSD
Bulk SMS
SMS Code/Decode: ASCII, Unicode
IMEI/PIN Code Management
1.4.8 Hardware Specifications & Environment
Power Supply: 100-240VAC, 50-60Hz
Power Consumption: 50W
Operating Temperature. 0 ℃~ 45 ℃
Storage Temperature: -20 ℃~80 ℃
Humidity: 10%-90%, Non-Condensing
Dimensions (W/D/H): 440×270×75mm
Unit Weight: 4.7kg

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2Quick Installation
2.1 Attentions for Installation
The attentions for installing UC2000 include:
The adapter of UC2000 accepts AC input voltage of 110- 220 V and converts it to 12V DC；
Please ensure stable and safe power supply;
Network interface should be standard RJ45 with 10Mbps or 100Mbps;
Make sure the antenna of UC2000 is well-connected;
If you want UC2000 to communicate with the GSM network or the CDMA network, please insert an
SIM card.
Note: Please check whether power supply is up to the above requirement; otherwise, UC2000 and its
power adapter may be damaged.
2.2 Installation Procedures
2.2.1 Installation of Userboards and Master Control Board
Images of Userboards:
FXO FXS GSM CDMA
Installation of Userboards:
Please insert a userboard into the corresponding slot on the front panel of UC2000 according to the
following indication.

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Image of Master Control Board:
Installation of Master Control Board:
Please insert the master control board into the slot on the back panel of UC2000. Ensure that the master
control board matches well with the guiding tracks on the left and the right of the slot.

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2.2.2 How to insert SIM Card
Please insert the SIM card according to the following indication:
2.2.3 Installation of Antenna
It is necessary to install the antenna on UC2000 for the GSM and CDMA userboards.

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2.2.4 Network Connection
The UC2000 universal gateway has two 10/100M Ethernet interfaces, namely FE0 and FE1.
UC2000
Switch
PC
FE0
192.168.11.1
192.168.11.10
Note: The IP address of FE0 port and the IP address of PC should be at the same network segment.
As for the basic configurations about the network, SIP trunk, route and FXS/FXO/CDMA port, please
make reference to the Quick Installation Guide of UC2000.

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3Basic Operation
3.1 Methods to Number Dialing
There are two methods to dial telephone number or extension number:
Dial the called number and wait for 4 seconds for dialing timeout, or dial the called number directly
(the system will judge whether the dialing is completed according to the Digitmap dialplan format).
Dial the called number and press #.
3.2 Call Holding
If a calling party places a call to a called party which is otherwise engaged, and the called party has the call
holding feature enabled, the called party is able to switch to the new incoming call while keeping the
current call holding on by pressing the flash button or the flash hook.
When the called party presses the flash button or the flash hook once again, he or she will switch back to
the first call.
3.3 Call Waiting
If a calling party places a call to a called party which is otherwise engaged, and the called party has the call
waiting feature enabled, the calling party will hear a IVR voice ‘Please hold on,
the subscriber you dialed is busy’ and the called party will hear three beeps.
By pressing the flash button or the flash hook, the called party is able to switch between the new incoming
call and the current call.
3.4 Call Transfer
When a calling party is in conversation with the called party, call transfer allows one of them to shift the
call connection to a third party.

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3.4.1 Blind Transfer
Blind transfer is a call transfer in which the transferring party connects the call to a destination extension
before ringback begins (the transferring party will not hear any ringback).
Example: A and B are in conversation and B wants to transfer the conversation to C (the extension of C is
8000). Operation instructions are as follows:
1. B dials *18000 (*1 is the feature code for blind transfer, 8000 is the extension of C);
2. B hangs up the call;
3. After C picks up the phone, A and C go into conversation.
3.4.2 Attended Transfer
Attended transfer is a call transfer in which the transferring party either connects the call to a ringing
phone (ringback heard) or speaks with the third party before connecting the call to the third party.
Example: A and B are in conversation and B wants to consultatively transfer the conversation to C (the
extension of C is 8000). Operation instructions are as follows:
1. B dials *28000 (*2 is the feature code for attended transfer, 8000 is the extension of C);
2. The extension of C rings;
3. If C answers the call, C and B go into conversation;
4. If C hangs up the phone, B and A continue to be in conversation;
5. If B hangs up the phone and C picks up the phone, C and A go into conversation.
3.4.3 Call Transfer via Pressing Flash-hook
Example: A and B are in conversation and B wants to transfer the call to C via pressing the flash-hook (the
extension of C is 8000). Operation instructions are as follows:
1. B presses the flash-hook and dials 8000;
2. The extension of C rings;
3. If C answers the call, B and C go into the conversation while the conversation between B and A is still
held on.
4. If B presses the flash-hook again and dials 1, conversation is switched back between B and A;
5. If B presses the flash-hook again and dials 2, conversation is switched between B and C.

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3.5 Description of Feature Codes
Code
Corresponding Function
*158
Dial *158 to inquiry IP address of UC2000
*114
Dial *114 to inquiry phone number
*150*
Dial *150*1 to set IP address as static IP address; dial *150*2 to set IP address as DHCP IP
address
*152*
Dial *152*192*168*1*10# to set IPv4 address as 192.168.1.10
*156*
Dial *156*192*168*1*1# to set IPv4 gateway as 192.168.1.1
*153*
Dial *153*255*255*0*0*# to set IPv4 netmask as 255.255.0.0
*51
Dial *51 to enable the call waiting service
*50
Dial *50 to disable the call waiting service
*1
Example: Dial *18000, and you can blind transfer to the extension number 8000
*2
Example: Dial *28000#, and you can attended transfer to the extension number 8000
*72*
Enable unconditional call forwarding service. Example: Dial *72*8000, and calls will be
unconditionally forwarded to extension number 8000
*73
Disable unconditional call forwarding service
*90*
Enable the call forwarding on busy service. Example: Dial *90*8000, and calls will be forwarded
to extension number 8000 when the called number is on busy
*91
Disable the call forwarding on busy service
*92*
Enable the call forwarding on no reply service. Example: Dial *92*8000, and calls will be
forwarded to extension number 8000 when there is no reply from the called number
*93
Disable the call forwarding on no reply service
*78
Enable the ‘Do Not Disturb’service
*79
Disable the ‘Do Not Disturb’service
**
Pick up the ringing extension which is in the same ringgroup. Example: Dial**8000, and you can
take the incoming call of extension number 8000
Flash Button/
Flash Hook
By pressing the flash button or flash hook, a person can switch between the current call and the
new incoming call.
Note:
As for the GSM userboard and the CDMA userboard, use a mobile phone to call the corresponding
SIM card number first (aimed to establish connection between the mobile phone and the UC2000), and

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then dial feature codes to do configurations after hearing an IVR voice “please dial the extension
number’.
As for the FXO userboard, use a phone to call an phone number under the PSTN connected to the FXO
port of UC2000, and then dial feature codes to do configurations after hearing an IVR voice “please
dial the extension number’.
A voice prompt indicating successful configuration will be given after each configuration procedure.
Please do not hang up until listening to this voice prompt.
3.6 Send or Receive Fax
3.6.1 Fax Mode Supported
T.38（IP-based）
T.30（Pass-through）
3.6.2 Explanation of T.38 and Pass-through
T.38: T.38 is used to transfer faxes over IP networks in real time. It could convert the analog fax signal
into digital fax signal and could transform it back from T.38 into analog signal. Under the T.38 mode, fax
traffic is carried in T.38 packets.
Pass-through: Under the pass-through mode, fax signal is not converted and fax traffic is carried in RTP
packets. It uses the G.711 Aor G711U codec in order to reduce the damage to fax signal.
3.7 Restore Default IP and Password
Press the RST button of UC2000 for 3 seconds to 6 seconds, the IP address, username and password of the
device will be restored to factory defaults.
Press the RST button of UC2000 for more than 6 seconds, and all configurations of the device will be
restored to the default settings.

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3.8 Restore Default Setting
If you want to restore UC2000 to default settings, you can press the RST button of UC2000 for more than
6 seconds or you can configure it on the Web interface.
Click System Backup/Restore/Upgrade on the Web of UC2000, and select the parts (system, network
or service) that need to be restored to defaults, click Reset, restart the UC2000 device, and the selected
parts will be restored to defaults.
3.9 Local Maintenance
To ensure easy maintenance, the UC2000 gateway provides a standard RS232 console port, which has a
Baud rate of 115200bps. Users can log in the UC2000 to carry out maintenance-related configurations
through the console port.
Example: Log in UC2000 via Console Port
Step 1: Prepare a serial cable.
Step 2: Connect the F port of the serial cable with the COM port of PC. If the PC does not have a
COM port, please use a USB-to-COM converting tool to connect the serial cable with the
PC.
Step 3: Connect the M port of the serial cable with the console port of UC2000.