Dometic PerfectWall PW3500 User manual

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EN
DE
FR
ES
IT
NL
DA
SV
PerfectWall PW3500

PW3500
3
1
1
2
3
4
5
2
2
1
3
1
4

PW3500
4
1
5
1
2
AB
CD
1.
2.
6

PW3500
5
7
1
8

PW3500
6
1
9
20 – 22 Nm
16 – 18 Nm
0

EN
PW3500
7
!
Table of contents
1 Explanation of symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3 Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5 Technical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6 Operating the awning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7 Adjusting the awning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8 Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
9 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
10 Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
12 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
WARNING!
zThis manual must be read and understood before use, adjust-
ment, cleaning and maintenance. This unit must be installed
by a qualified service technician. Incorrect installation can lead
to severe injury. Modification of this product can be extremely
hazardous and could result in personal injury or property dam-
age.
zThese instructions must stay with unit. Owner read carefully.

EN
Explanation of symbols PW3500
8
1 Explanation of symbols
!
A
I
➤Action: This symbol indicates that action is required on your part. The
required action is described step-by-step.
✓This symbol describes the result of an action.
Fig. 15, page 3: This refers to an element in an illustration. In this case,
item 5 in figure 1 on page 3.
WARNING!
Safety instruction: Failure to observe this instruction can cause
fatal or serious injury.
NOTICE!
Failure to observe this instruction can cause material damage and
impair the function of the product.
NOTE
Supplementary information for operating the product.

EN
PW3500 Important safety instructions
9
2 Important safety instructions
Please observe the prescribed safety instructions and stipulations
from the vehicle manufacturer and service workshops.
The manufacturer accepts no liability for damage in the following cases:
zDamage to the product resulting from mechanical influences and excess
voltage
zAlterations to the product without express permission from the manu-
facturer
zUse for purposes other than those described in the operating manual
Observe the following warnings:
!WARNING!
zMake sure that water or snow does not accumulate on the fab-
ric. Otherwise this could damage the awning or the awning arms
could collapse and cause severe injury or fatality.
zDo not open the awning while driving.
zDo not open the awning in strong wind or snowfall.
zRetract the awning if strong wind, heavy rain or snowfall is
expected.
zDo not approach awning
– if left open during high winds,
– if water has pooled,
– if snow accumulated,
– if heavy debris is on awning fabric.
The awning could move unpredictably, become unstable, and
bend or collapse.
zDo not leave the extended awning unattended. Retract the
awning before leaving your location.
zDo not use the awning if it or the connection cable shows visible
signs of damage. Always have any damage repaired by a ser-
vice partner in the respective country (addresses on the back of
the manual).
zDo not use the awning if the wind sensor does not work.
zBefore starting your journey, check that the awning is fully
retracted. Never move the vehicle when the awning is open.

EN
Important safety instructions PW3500
10
zDo not drive the vehicle if the fabric is damaged or torn, even if
the awning has been properly retracted. The awning arms are
held in place by the fabric. If the fabric rips while driving, the
awning will suddenly shoot out. This can lead to serious injury.
Secure the awning so that it cannot extend quickly and unex-
pectedly during transit.
zIf the connection cable for the awning is damaged, it must be
replaced by an electrician.
zDisconnect the power supply with the external on/off switch
before you clean the vehicle in the vicinity of the awning, or if
you clean the awning itself.
zKeep a safe distance away from the awning when having bar-
becues or open fires. The fabric can be damaged by heat or
catch fire.
zPersons (including children) whose physical, sensory or mental
capabilities or whose lack of experience and knowledge prevent
them from using the device safely should not use it without
supervision or instruction by a person responsible for their
safety.
zElectrical devices are not toys.
Always keep the remote control out of the reach of children.
zChildren must be supervised to ensure that they do not play with
the device.
ANOTICE!
zPark the motorhome or caravan so that no debris (branches,
leaves or similar) can get onto the fabric. If the wind sensor is
triggered by a strong wind, the awning retracts automatically
and any debris lying on the fabric can result in damage to the
awning.
zThe fabric edges of the awning should not hang down and must
be taut at all times. If the fabric hangs down, it could rub on the
arms and get damaged.
Readjust the outer limit if the fabric hangs down when the awn-
ing is fully extended.
On long awnings the fabric may sag in the middle.
zOnly retract the awning, when the fabric is free of debris
(branches, leaves or similar). Otherwise the awning can be
damaged when it is retracted.

EN
PW3500 Intended use
11
zKeep the awning free of debris to avoid abrasion, stains and mil-
dew.
zOnly retract the awning wet in case of safety issues. After this
open it as soon as possible to dry. Otherwise the awning could
become mildewed, or discoloured, or stained.
zNever pull an awning arm or the cover down to drain water off
the awning. This can bend the awning and impair its function.
zDo not hang any objects on the awning, on the front cover or the
awning arms.
zDo not use any sprays (e. g. insect repellent, hairspray) near the
awning. This will soil the fabric or the water-repellent effect of
the fabric will be lost.
zDo not exceed the rated operating time of 5 min/hour.
3 Intended use
The Dometic PerfectWall Awning Type PW3500 is suitable for installing on
motorhomes or caravans.
The awning may only be used whilst the vehicle is stationary.

EN
Accessories PW3500
12
4 Accessories
Available as accessories (not included in the scope of delivery):
Description Item number
Dometic Light LK120
LED illumination with remote control for fitting on the awning
arms
9106504018
MyRoom Standard
length: 3.5 m, height: 2.25 – 2.5 m
9103500698
MyRoom Standard
length: 4 m, height: 2.25 – 2.5 m
9103500699
MyRoom Standard
length: 4.7 m, height: 2.25 – 2.5 m
9103500700
MyRoom Tall
length: 3.5 m, height: 2.51 – 2.85 m
9103500701
MyRoom Tall
length: 4 m, height: 2.51 – 2.85 m
9103500702
MyRoom Tall
length: 4.7 m, height: 2.51 – 2.85 m
9103500703
Side panel SP22 9103501069
Shade View, white, 3 m 9108677349
Shade View, white, 4.5 m 9108677357
Shade View, blue, 3 m 9108677353
Shade View, blue, 4.5 m 9108677361
WeatherKit 9103500743

EN
PW3500 Technical description
13
5 Technical description
Dometic PerfectWall PW3500 is a support-free awning. It can be extended
and retracted electronically with the remote control.
It is retracted automatically in very strong winds by a built-in wind sensor. If
the awning has been retracted automatically, it can only be extended again
after 60 seconds.
Light rainfall can easily drain off, as one side of the awning hangs slightly
lower when extended (fig. 1, page 3).
Control elements of the remote control (fig. 2, page 3)
6 Operating the awning
Observe the safety instructions in chapter “Important safety instructions” on
page 9.
I
Item Description
1 Retract awning
2Stop
3 Extend awning
4 Switching the LED light on and off (accessory)
5 Operation LED
NOTE
zWhen the vehicle engine is started, the awning retracts auto-
matically. While the vehicle engine is running, the awning is
blocked and cannot be extended.
zThe receiver beeps once when it is switched on.
zRemote control operation can be affected by interference if
another device is being used nearby on the same frequency.
zKeep the remote control in a safe place while you are driving.
The magnet in the holder is not designed for severe shocks
such as sudden braking.

EN
Operating the awning PW3500
14
6.1 Note on the vehicle location
Observe the following when setting up the vehicle, to avoid injury and dam-
age:
!WARNING!
zKeep a sufficient distance from objects or other vehicles. Once
it is extended, it should be at least 40 cm away from other
objects and vehicles.
ANOTICE!
zPark the vehicle so that no debris (branches, leaves or similar)
gets on to the fabric. If the wind sensor is triggered by a strong
wind, the awning retracts automatically and any debris lying on
the fabric can result in damage to the awning.
zKeep the awning free of debris to avoid abrasion, stains and mil-
dew.
6.2 Extending the awning
!
➤Briefly press the button.
✓The awning extends all the way.
A
WARNING! Beware of injury
Keep a sufficient distance from objects or other vehicles. Once it
is extended, it should be at least 40 cm away from other objects
and vehicles.
NOTICE! Beware of damage
Make sure that the fabric edges are taut and do not hang down. If
the fabric hangs down, it could rub on the arms and get damaged.
Readjust the outer limit if the fabric hangs down when the awning
is fully extended.
On long awnings the fabric may sag in the middle.

EN
PW3500 Operating the awning
15
6.3 Retracting the awning
A
➤Remove any debris (branches, leaves or similar) lying on the fabric.
➤Briefly press the button.
✓The awning retracts.
➤Double-check that the awning is fully retracted before starting your jour-
ney. The front cover should rest closely alongside the housing.
A
NOTICE! Beware of damage
zOnly retract the awning, when the fabric is free of debris
(branches, leaves or similar). Otherwise the awning can be
damaged when it is retracted.
zKeep the awning free of debris to avoid abrasion, stains and
mildew.
zWhen retracting the awning, make sure that any branches or
other objects are not trapped in it.
NOTICE! Beware of damage
If the awning is retracted when wet, extend it again at the next
opportunity and let the fabric dry out. If the wet fabric stays rolled
up for a long time it becomes mildewed and can stain.

EN
Operating the awning PW3500
16
6.4 Testing the wind sensor
!
I
To test the wind sensor, proceed as follows:
➤Briefly press the button.
✓The awning extends all the way.
➤Move the front cover (fig. 41, page 3) for about 8 seconds approx. 75 to
100 mm repeatedly back and forth to simulate vibrations from the wind.
✓The awning retracts automatically all the way.
If the awning does not retract automatically
➤Check the battery status of the wind sensor and replace if necessary, see
chapter “Changing the batteries in the wind sensor” on page 17.
➤Test the wind sensor again.
➤If the wind sensor does not work and the awning does not retract automat-
ically, reprogram it, see chapter “Reprogramming the wind sensor” on
page 20.
➤Test the wind sensor again.
➤If the wind sensor does not work after reprogramming, contact your ser-
vice partner.
WARNING!
zThe wind sensor is a safety-related part. Malfunctioning of the
wind sensor can lead to fatality or serious injury, as well as
serious damage to your vehicle.
zTest the wind sensor before each journey and at regular inter-
vals.
zDo not change any settings on the wind sensor. A change in
the default settings can cause the wind sensor to malfunction
and lead to fatality and serious injury, as well as serious dam-
age to your vehicle.
NOTE
Any change made to the default setting will invalidate the
warranty.

EN
PW3500 Operating the awning
17
6.5 Changing the battery in the remote control
I
➤Open the housing of the remote control (fig. 31, page 3).
➤Remove the old battery from the holder.
➤Insert the new CR2450 (3 V) battery type into the holder with the positive
terminal facing upwards.
➤Reassemble the remote control.
BProtect the environment!
Do not dispose of any batteries with general household waste.
Return defective or used batteries to your retailer or dispose of
them at collection points.
6.6 Changing the batteries in the wind sensor
I
➤Extend the awning if required.
➤Move the wind sensor (fig. 51, page 4) on the inside of the front cover
to the left and take it off.
➤Release the sensor insert (fig. 6A, page 4).
➤Remove the sensor insert from the housing (fig. 6B, page 4).
I
➤Replace the used batteries with new AAA or LR03 (1.5 V) alkaline
batteries (fig. 6C, page 4). Make sure the polarity is correct.
NOTE
If the LED in the remote control does not light up after pressing
one of the buttons, the remote control battery is flat.
NOTE
When the batteries of the wind sensor are running low, the wind
sensor indicates this with a brief beep tone which is repeated
every 5 seconds.
The awning also retracts automatically after 30 minutes, even if it
is not windy.
NOTE
Do not use rechargeable batteries.

EN
Operating the awning PW3500
18
✓Once the new batteries have been inserted correctly, a brief beep tone is
emitted.
If this does not happen, check the positioning of the batteries.
BProtect the environment!
Do not dispose of any batteries with general household waste.
Return defective or used batteries to your retailer or dispose of
them at collection points.
➤Test the wind sensor (chapter “Testing the wind sensor” on page 16).
➤If the wind sensor does not work, reprogramme it (chapter “Reprogram-
ming the wind sensor” on page 20).
6.7 Closing the awning manually in emergencies
If the awning is damaged, the motor is faulty or the power supply is unavail-
able, the awning can be closed manually.
To do this, you need the following tools:
zFlat screwdriver
z10-mm open-ended or ring spanner.
!
➤Use a screwdriver to loosen the two lugs (fig. 72, page 5) on the left-
hand cap (fig. 71, page 5) and remove the cap.
➤Turn the hexagonal shaft (fig. 81, page 5) clockwise with a 10 mm
open-ended or ring spanner, until the awning is fully retracted.
WARNING!
Disconnect the awning from the power before you start the proce-
dure. Otherwise the awning could start working again unexpect-
edly. The awning motor could rotate the hexagonal shaft causing
the tool to spin uncontrollably and lead to serious injury or cause
serious damage to your vehicle.

EN
PW3500 Operating the awning
19
I
➤Put on the left-hand cap.
➤Contact the service partner in the respective country to get the awning
repaired.
6.8 Switching the LED light on and off (accessory)
If the awning is fitted with an LED light (max. 30 W), you can use the remote
control to switch the light on and off as follows:
➤Press the button to switch on the LED light.
➤Press the button again to switch off the LED light.
NOTE
zDue to its design, the awning is not able to retract as far man-
ually, as it can in the electric mode. A gap remains between the
front cover and the housing. This does not affect safety.
zWhen the awning has been retracted manually, the settings
are no longer correct. After repair, the awning needs to be
reset, see chapter “Resetting the motor and remote control” on
page 22.

EN
Adjusting the awning PW3500
20
7 Adjusting the awning
7.1 Resetting the outer limit
The optimum outer limit of the awning is set by default. Over time, the setting
for the outer limit can become incorrect. The awning then fails to extend fully
or far enough so that the fabric hangs down.
Reset the outer limit as follows:
➤Extend the awning all the way until it stops.
➤Turn the lower control knob on the motor (fig. 91, page 6) anti-clock-
wise to extend the stop limit further.
➤Turn the lower control knob on the motor (fig. 91, page 6) clockwise to
reduce the stop limit inwards.
➤Retract and extend the awning a little to check the setting.
➤Repeat the setting if necessary.
7.2 Reprogramming the wind sensor
The wind sensor is set to the receiver and the remote control by default. The
wind sensor must be reprogrammed in the following cases:
zIf the wind sensor no longer responds.
zIf the wind sensor has been replaced.
zIf a new remote has been reprogrammed.
zAfter the receiver and remote control have been reset.