Drive DeVilbiss Healthcare HW009 User manual

HW009 Dual Wheel
Auto Fold Scooter
Instructions for use

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CONTENTS
1. INTRODUCTION 4
2. CONTACT INFORMATION 4
3. PRODUCT DESCRIPTION 5
3.1 Environment 5
3.2 Intended User Group 5
3.3 Intended Use 5
3.4 Indications 5
3.5 Product Overview 6
4. SAFETY 7
4.1 Warnings & Cautions 7
4.2 Risk Assessment 7
4.3 Contraindications 7
4.4 Scooter Loading 8
4.5 Training 8
4.6 General Warnings 8
5. TRANSPORT & STORAGE 10
6. SYMBOL DEFINITION 12
7. PARTS IDENTIFICATION 14
8. CHARGING & PREPARING FOR USE 15
8.1 Charging the Battery 15
8.2 Folding & Unfolding 17
8.3 Transferring Users 18
8.4 Handlebar Height Adjustment 19
8.5 Checking the Scooter 19
9. OPERATION OF THE SCOOTER 20
9.1 Operational Limits 20
9.2 Control Panel 20
9.3 Battery Gauge 22
9.4 Driving & Braking 23
9.5 Steps, Kerbs & Fixed Obstacles 25
9.6 Inclines 26
9.7 Outdoor Operation & Inclement Weather Precautions 27
10. CLEANING 28
11. MAINTENANCE & SERVICING 29
11.1 General Guidelines 29
11.2 Battery Care & Maintenance 30
11.3 Fault Finding 31
12. DISPOSAL OF PARTS 32
13. ELECTROMAGNETIC COMPATIBILITY (EMC) 33
14. SPECIFICATION 34
14.1 Scooter Data 34
14.2 Electrical Data 35
15. WARRANTY 36
16. NOTES 37
17. QUICK START GUIDE 38
18. MAINTENANCE RECORD CHART 39

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2. CONTACT INFORMATION
For assistance in setting up, using, maintaining your scooter, to report
unexpected operation or for any service, warranty, sales or customer service
information regarding this product, please contact your provider. If in doubt,
contact Drive DeVilbiss Healthcare Ltd. at the following address:
[email protected] | www.drivedevilbiss.co.uk
1. INTRODUCTION
Thank you for purchasing this product. These instructions for use should be
read carefully and understood before operating the scooter. Improper use
or unfamiliarity of the scooter may result in harm, injury or trac accidents. A
repair maintenance record chart and quick start guide are also included at the
back. Keep this manual with the scooter, or in a safe place.
Contact Drive DeVilbiss Healthcare Ltd. or check our website for the latest
version of this document. Users with visual, reading or cognitive disabilities
should seek advice from a professional care provider for an appropriate
format. If this is not viable, users should contact their provider or Drive
DeVilbiss Healthcare Ltd. If you have any questions concerning the operation
or maintenance of the scooter, contact your provider.
For Service & Support outside the United Kingdom, please contact the local
distribution company from where this equipment was purchased. Failure to do
so may result in the product warranty becoming void.
Service & Maintenance
Tel: [phone]
Drive DeVilbiss Healthcare Ltd.
Holmfield, Halifax
West Yorkshire
HX2 9TN
United Kingdom
Spares email:[email protected]
Customer Service
Tel: [phone]
Contact your distributor for safety notices and product recalls. Provide a
product description with all recall notices, including the name, make, model
and any distinguishing features, batch, or serial numbers. The serial code for
the scooter can be found at the front of the scooter base.
Any serious incident that has occurred in relation to the device should
be reported to the manufacturer and the MHRA or competent authority of your
Member State. Please quote the product serial code on all correspondence.

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3. PRODUCT DESCRIPTION
3.1 Environment
The HW009 Scooter can be used in both indoor and outdoor environments,
where appropriate. The HW009 Scooter can be used on flat, even path
surfaces, however the user should avoid grass, gravel, gradients greater than
3° and motorised roads. Additional care should be taken to avoid inclement
weather and wet surfaces.
3.2 Intended User Group
The HW009 Auto Fold Scooter is intended for a single user of weight up to
115 kg (18 st). The intended user group for this device is any mobility restricted
individual that requires assistance with transport.
The patient / occupant is the only intended operator. Professional users and
lay users are intended operators of the scooter. Users must be both mentally
and physically capable of operating the device with minimal risk of injury to
themselves.
3.3 Intended Use
The intended use of the scooter is to transport an end user with restricted
mobility, as defined in section 3.2.
The scooter is intended to support a single occupant. A risk assessment must
always be performed on the suitability of the user to the scooter and any
ancillary accessories.
3.4 Indications
To provide transport mobility to an end user with restricted mobility.

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3.5 Product Overview
This product has been designed to provide a comfortable and secure solution
for users who have diculty walking long distances and are capable of
operating a compact mobility scooter. The product is a class A scooter (under
EN 12184:2014), class I medical device and class 2 invalid carriage (under The
Use of Invalid Carriages on Highways Regulations 1988).
As a Class A scooter, this scooter is compact, manoeuvrable and intended
primarily for indoor use. The rated slope is 3°. For specific guidance with
outdoor use, see section 9.7.
This Owner’s Manual is composed from the product design and specifications
at the time of publication. As designs change, some illustrations and pictures
in the manual may not correspond to the scooter that you purchased. We
reserve the right to make design modifications.

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4. SAFETY
4.1 Warnings & Cautions
Warnings in this user manual highlight potential hazards that if
disregarded could lead to injury or death.
Cautions in this user manual highlight potential hazards that if
disregarded could lead to equipment damage or failure.
4.2 Risk Assessment
Before using the scooter, a risk assessment must be performed by a
competent individual to ensure the safe use of the scooter on a user-by-user
basis. It is the responsibility of users and carers to determine that they are
both mentally and physically capable of operating the scooter with minimal
risk of injury to themselves or others.
The risk assessment should include, but not be limited to:
• Entrapment
• Falling out of the scooter
• Small adults (and children)
• Individuals who lack capacity
• Users with visual, reading or cognitive disabilities
• Very active occupants
• Unauthorised people with access to the scooter
Caution
Warning
4.3 Contraindications
• The end user exceeds maximum weight capacity indicated in section 4.4
• The end user has postural support needs
• Inability to safely guide a power mobility device
• Inadequate cognitive function, judgment, vision, motor coordination or
the presence of a suciently serious spatial neglect, to preclude with
reasonable certainty, safe operation of the device
Other contraindications may be relevant which are specific to an individual
and / or care environment.

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4.4 Scooter Loading
The maximum user weight of the scooter is: 115 kg (18 stone)
Maximum user weight is the sum of the user mass and the mass of ancillary
attachments or accessories. Exceeding the maximum weight capacity will void
your warranty. Drive DeVilbiss Healthcare Ltd. will not be held responsible for
injury and / or damages resulting from failure to observe weight capacities.
• The maximum load is for the scooter to be occupied by one
person only. Additional weight could damage components
or destabilise the scooter, potentially causing injury.
• The scooter may only be used to transport one person at a
time. It should not be used for climbing. The backrest is not
designed to support an entire person's body weight — risk
of collapse, entrapment.
• The scooter is not a toy. Children should not be allowed to
play near or operate the scooter, as they are at risk of harm.
Warning
4.5 Training
All individuals operating the scooter are to be suitably familiar with the
functionality and limitations prior to use. It is the responsibility of the user to
ensure they are suitably trained to use the scooter and any associated parts
safely and correctly. Every eort should be made to resolve deficiencies and
should include consideration of retraining, falls prevention and equipment
alterations and modifications.
If these instructions for use are not deemed sucient and the need for training
is required, please contact Drive DeVilbiss Healthcare Ltd. or your local provider
(see section 2) who can discuss training options with you.
• Do not use a damaged or badly worn scooter — risk of harm.
• This device is a small three-wheel scooter, designed
mainly for indoor use. Extreme care should be taken when
cornering and negotiating drops, obstacles and gradients.
• Under no circumstances should the scooter be used as a
seat in a motor vehicle.
4.6 General Warnings
Warning

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• The scooter is to be installed and put into service following
the information provided in these instructions for use. Any
serious incident that has occurred in relation to the device
should be reported to Drive DeVilbiss Healthcare Ltd.
• Avoid unnecessary movement of the scooter.
• The scooter is designed for occupants who weigh less than
115 kg; overloading may put the user at risk of falling or
entrapment.
• Do not touch any exposed contacts or connectors while
using the product or while in contact with other individuals.
• Misused electrical equipment can be hazardous.
• Only Drive DeVilbiss Healthcare approved parts, specified
for the HW009 scooter, should be used. Accessories that
have not been approved or designed for use with the
scooter are not to be used – a hazard could be introduced
due to product combination incompatibility. If in doubt,
contact Drive DeVilbiss Healthcare Ltd. or your local
distributor.
• Do not remove the anti-tip wheels or transit wheels.
Modification of the scooter, its parts or features is not
allowed without the permission of Drive DeVilbiss
Healthcare Ltd. – a hazard could be introduced.
• The scooter is electrically operated, so should not be used
in oxygen-rich environments, in the presence of flammable
gases, sources of heat or naked flames – risk of explosion
/ fire. Damaged or worn upholstery increases the risk of fire
hazard, and should be replaced immediately.
• Individuals unable to drive the scooter without assistance
or supervision must not use the scooter without such
supervision. Unsupervised use of the scooter must be
avoided if there is any doubt about the ability of an
individual to operate it safely.
• If the scooter is to be used by a disabled person living on
their own, then a communication device (e.g. personal alarm
system) shall be installed in the area of use, so that users
can summon assistance in the event of an emergency.
• If children, adults with learning diculties or pets pose a
potential risk of tampering with the scooter, its suitability for
use is to be considered during the initial user / product risk
assessment.
Warning

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5. TRANSPORT & STORAGE
Environmental conditions for transport and storage:
Ambient temperature: -20°C to +45°C
These conditions should be followed when transporting or storing the scooter:
• The scooter should be stored fully folded, on a flat and level floor.
• Always fully charge, then remove the battery prior to long-term storage.
• The scooter should be stored in clean and dry conditions. Cover to protect
from fluid ingress, dirt, dust, extreme temperatures etc.
• Scooters should not be stored on their side, on their backs, or stacked
atop each other.
• When transporting scooters by vehicle, they should be securely stowed
in the back of a van, truck, or trunk of a car. Adjustable parts should be
removed or properly secured during transport.
• The battery must not be left at high temperatures (+45°C or more).
• Keep the keys and instructions for use with the scooter or in a safe place.
This vehicle is suitable for land and air transport. The Dual Wheel Folding
Scooter comes with a lithium battery pack, which may require special packaging
provisions in line with IATA or UN Guidelines.
Note: When using public transportation, contact your carrier’s ticket counter in
advance to determine their specific requirements. You may also need to remove
the battery when stowed away. See this section for details on how to do this.
If your scooter is stored for a prolonged period, flat spots may develop in the
wheels, causing an uneven sensation when driving. This should work itself out
over time. Drive DeVilbiss Healthcare Ltd. suggests placing a sturdy platform
under the frame to lift the wheels o the ground, and take weight o the wheels
during storage. If you notice flat spots after continued use, replace the scooter
wheels immediately.
• Always lift your scooter by the frame. Do not attempt to lift
by any removable parts (e.g. seat or body shrouds).
• Infrequently charged batteries, or batteries stored without a
full charge are susceptible to permanent damage, causing
unreliable performance from your scooter.
• Avoid placing the scooter in direct sunlight — this could
damage the electrical system and / or cause label fading.
• Remove the key from an unattended scooter.
Caution

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• Improper storage of your scooter may result in permanent
damage to the frame and electronics.
• Do not sit on the scooter while in a moving vehicle.
• To prevent the risk of cross infection, prior to removal,
transport or storage, ensure the scooter has been cleaned
and disinfected in line with section 10 of these instructions
for use. Ensure that disposable gloves are used for all
decontamination activities and that they are then discarded
appropriately, unless the scooter and ancillary parts have
been suitably cleaned and disinfected.
Warning
The procedure below shows how to fold
up the scooter and disconnect the battery
for transportation. This should be done
by competent persons, such as approved
service engineers:
1. Switch the scooter on and o.
Remove the key and exit the scooter.
Remove the battery compartment lid
with a flat head screwdriver (or similar
such as a key). If required, remove
the battery pack from the battery
void and place beside the scooter,
but do not disconnect the battery.
2. Press the red FOLD button on the
scooter or the remote to fold up the
scooter. If this does not function switch
the scooter on and o with the key.
3. Separate the blue and black connectors
to disconnect the battery from the scooter.
4. Once your journey is complete, please
refer to section 17, QUICK START GUIDE
for instructions on how to set up your
scooter after transportation.

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6. SYMBOL DEFINITION
Symbol Description
Warning
Beware of potential hazard
The following symbols are found on this scooter:
Refer to instructions for use - Recommended
Failure to read the instructions for use could introduce a hazard
Refer to instructions for use - Mandatory
Failure to read the instructions for use could introduce a hazard
Caution
Beware of potential product damage
Medical Device
Safe working load
Do not create a stack of more than 2 boxes
MD
!
2
Fragile, handle with care
Use no hooks
This way up

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Serial number
Symbol Description
REF
Product code
Importer code
#
Manufacturer
Importer
Date of manufacture
Quantity
Authorised EU Representative
QTY
Beware of trapping points
W.E.E.E Label - Found on individual parts of electrical
system
(Waste Electrical and Electronic Equipment) Refer to section 13)
Distributor
Keep away from rain
UK Responsible person
This device must not be used as a seat in a motor vehicle.

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7. PARTS IDENTIFICATION

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8. CHARGING & PREPARING FOR USE
8.1 Charging the Battery
Before you first use your scooter, remove the
battery from the packaging and charge it for 24
hours.
To charge your scooter, position the front of the
unit next to a standard electrical outlet. Plug
the charger into the scooter, and then into the
electrical outlet. When the batteries are fully
charged, remove the charger from the scooter.
The location of the charging socket is shown in the photo above.
• Before preparing the scooter, ensure these instructions
have been read and fully understood.
• Prepare the scooter indoors before exposing in wet
conditions – risk of electric shock.
• Only competent persons are to prepare the scooter for use.
If in doubt, contact Drive DeVilbiss Healthcare Ltd. or your
local distributor.
• Ensure a risk assessment in line with local health and safety
policy is undertaken to ensure that sta are not put at risk
when performing assembly activities.
Warning
• Do not open the battery.
• Do not connect an extension cord to the battery charger.
• Keep metal objects away from the battery terminals; electric
shock may occur.
• Ensure the charging cable is not under excessive tension
to avoid cable damage — damaged cables can create an
electrocution / fire risk.
• Ensure the battery is not exposed to direct sunlight or a
secondary heat source — direct heating of the battery via an
external source could pose a fire risk or cause an explosion.
• Do not drive the scooter while the charging cable is
attached or connected.
Warning
• Only charge the HW009 with the charger approved by
Drive DeVilbiss Healthcare Ltd. Never charge the scooter
using a dierent charger.
• Charge fully before each use.
Caution

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The battery light on your control panel indicates dierent charge statuses. The
table below shows the lighting modes. Any other signals may indicate faulty
equipment.
Light indicator Status
Red Charging is in operation
Green Bulk charging (95% charge) is complete and the
charger is trickle charging the battery.
Note: The light on the charger is also green when the charger is not charging.
If you have put your scooter onto charge and the light has not gone red, then
check the charger is connected and that there is not a fault with the battery.
With regular use, Drive DeVilbiss Healthcare Ltd. recommends charging the
battery after every trip and prior to using the scooter. If you do not frequently
use the scooter, fully charge the batteries every two weeks to prevent battery
failure.
If the battery gauge drops to RED, charge the scooter as soon as possible.
Completely discharging the batteries may damage the batteries, or shorten
the expected life of the batteries.
There are many factors that aect the range of your batteries, including
the surfaces, inclines, curves, or wind you encounter when operating your
scooter. If not ideal conditions, all of these factors will reduce the travel time or
distance between charges.
Follow these suggestions to maximise battery life and driving range:
• Fully charge the batteries prior to any trip
• Plan your trip in advance to avoid inclines
• Limit baggage and accessory weight to essential items
• Maintain an even speed avoiding stop-and-go driving
For any concerns about the electrical parts or indicators, see section 11.3 for
fault finding, contact Drive DeVilbiss Ltd. (section 2) or contact your provider.

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8.2 Folding & Unfolding
Prior to using your scooter, familiarise yourself with the automatic folding and
unfolding feature through either the keyless remote or buttons integrated on
the rear of the scooter.
• Some components of your scooter are heavy, and you may
need assistance to lift or carry. Please refer to section 14.1
for component weights.
• Do not make any adjustments while an occupant is seated
in the scooter.
• Always fully unfold the scooter before use. Keep a clear gap
approx. 2 cm / 1” between the transit wheels and the floor.
• Be aware that the folding function is active until the red and
green lights go out. Take care as accidentally operating the
fob will cause the folding mechanism to operate.
Warning
Ensure the backrest is folded and there are no obstructions
under the seat or behind the tiller before folding. Otherwise, this
may cause damage or injury.
Caution
TO FOLD THE SCOOTER:
1. Switch o and exit the scooter.
2. Fold the backrest down.
(The backrest is designed to
automatically assist with this.)
3. If the scooter has been switched
o longer than 5 minutes, then
the red and green lights will go
out. To illuminate the lights again
switch the scooter on and o.
4. To fold the scooter press and
release the RED button on the
rear left-hand-side of the scooter
(pictured), or the RED button on
the remote fob.
The scooter will start folding and will
automatically stop when complete.

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8.3 Transferring Users
Always have an attendant present while transferring in and out of your
scooter. Safely reduce the distance between your scooter and the object you
are transferring onto, and turn the power o.
Position yourself as far back as possible before transferring, and
never place your weight or downward force on adjustable parts.
Warning
• Do not press the FOLD or UNFOLD button whilst
the scooter is folding or unfolding, unless there is an
emergency such as an obstruction. Pressing the buttons
will cause the scooter to stop mid cycle and will not be fully
folded or unfolded.
• Do not attempt to fold or unfold the scooter whilst
somebody is sat on the scooter. This may cause damage or
injury.
Warning
TO UNFOLD THE SCOOTER:
1. Switch the scooter on and o with
the key.
Ensure the scooter is switched o
and the rear wheels are on the
ground.
2. To unfold the scooter press and
release the GREEN button on
the rear right-hand-side of the
scooter (pictured), or the GREEN button on the remote fob.
The scooter will start unfolding and will automatically stop when complete.

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8.4 Handlebar Height Adjustment
Turn the large adjustment knob on the front of the tiller anti-clockwise to
release the handlebar. Slide the handlebar to the required position, then turn
the knob clockwise to secure the handlebar in place.
The handlebar should be adjusted to suit each user.
8.5 Checking the Scooter
Before it is put into use, ensure the scooter has been correctly assembled and
set up by carrying out the following checks:
• Electrical connections and wire harness – secure and free from corrosion
• Batteries – fully charged and free from corrosion
• Brake – check the electromagnetic brake is functioning
• Folding system – ensure the scooter is fully folded out
Damaged or worn upholstery increases the risk of fire hazard,
and should be replaced immediately.
Warning
Drive DeVilbiss Healthcare cannot be held responsible for any injury or incident
which relates to the use of any product combinations not approved by Drive DeVilbiss
Healthcare Ltd.
Failure to properly secure the handlebar may introduce a risk
while driving.
Warning

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9. OPERATION OF THE SCOOTER
9.1 Operational Limits
Ambient temperature: -10°C to +45°C
In extremely cold conditions your batteries may freeze depending on the
battery charge, usage, and composition of the batteries. In extremely hot
conditions your scooter may operate at a lower speed. This is due to the
safety mechanism built into the unit to prevent damage to the gearbox and
other electronic functions when operating too hot.
Should your scooter come in contact with water or moisture, dry your scooter
thoroughly with a towel. Allow your scooter to sit in a dry place for 8 to 12
hours to allow unseen moisture to evaporate. Check the throttle operation
and brakes before using your scooter again. If any items require service,
please contact your authorised Drive DeVilbiss provider.
9.2 Control Panel
Please refer to the diagram below to identify your scooter control panel and
its functions. Familiarise yourself with the terminology to better understand
references throughout these instructions.
Make sure the scooter functions work correctly before
operating, using the checklist in section 8.5 for guidance.
Caution