DuraLabel PRO 300 User manual

USER’S GUIDE
Graphic Products, Inc. |800.788.5572
DuraLabel.com |GraphicProducts.com
PRO/PRO 300

©2008 - 2013 Graphic Products, Inc. All Rights Reserved
Minimum System Requirements
Operating System: Windows 2000 SP4, XP SP2, Vista, 7, 8
Memory: 128 MB RAM
Hard Drive: 100 MB
Additional Requirements: IT Administrator Privileges
Supplies
DuraLabel supplies and DuraLabel®PRO printers have been optimized for
compatibility and print quality. Use only DuraLabel supplies from Graphic Products
with your DuraLabel PRO/PRO 300 printer.
NOTE: The DuraLabel PRO/PRO 300 User’s Guide includes information for both the
DuraLabel PRO and DuraLabel PRO 300 printers. Reference to “DuraLabel PRO”
implies either the DuraLabel PRO or DuraLabel PRO 300 printer.

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INTRODUCTION
1. Introduction
Congratulations on the purchase of your DuraLabel®PRO/PRO 300 Printer.
You’ll be printing pipe markers, arc flash, NFPA Diamond, GHS, right-to-know and
custom labels in no time with your new DuraLabel Printer and DuraSuite Labeling
Software. This Guide is designed to get you printing as quickly as possible.
The DuraSuite Labeling Software included with your printer expands your creative
capabilities, simplifies safety compliance and lets you produce professional-quality
labels for virtually any application*.
Call us at 800.788.5572 with any questions you may have about your DuraLabel
PRO/PRO 300 printer. We’re here to help with all your labeling needs!
*Refer to the enclosed DuraSuite User’s Guide for complete information.

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TABLE OF CONTENTS
2. Table of Contents
1. Introduction ..............................................1
2. Table of Contents .....................................2
3. Warranty....................................................3
4. Loading the Printer ..................................4
4.1 Printer Parts ................................................... 4
4.2 Printer Ribbon Parts ...................................... 5
4.3 Loading Ribbon.............................................. 6
4.4 Loading Vinyl Supply....................................10
4.5 Installing Tape Guides .................................12
5. Connecting the Printer ......................... 15
5.1 Inserting the Installation CD .......................15
5.2 Using a USB Cable.......................................15
5.3 Using a Parallel Cable .................................19
5.4 Upgrading a Driver.......................................23
6. Configuring Printer Drivers................... 24
6.1 Continuous Vinyl Printing Instructions .......24
6.2 Die-Cut Label Printing Instructions.............25
6.2.1 Label Supply Calibration...................25
6.2.2 Driver Settings...................................25
6.3 B Mark Label Printing Instructions.............26
6.3.1 Label Supply Calibration...................26
6.3.2 Driver Settings...................................26
6.4 Cutting Labels in Intervals ..........................26
6.5 Adjusting Print Speed..................................27
6.6 Adjusting Darkness......................................27
7. Installing DuraSuite
Labeling Software ................................. 27
8. Label Creation ....................................... 28
8.1 Label Creation with Your Word Processor..28
8.1.1 Using Templates ................................28
8.1.2 Setting up a Microsoft Word
Document ..........................................28
9. Label Design ......................................... 29
9.1 Text Boxes.....................................................29
9.1.1 Changing Text Box Size .....................29
9.1.2 Positioning Text Boxes ......................30
9.2. Graphics ......................................................31
9.3 Barcodes ......................................................32
9.3.1 Activating dBest Barcodes Toolbar
Template in Microsoft Word .............32
9.3.2 Using the dBest Barcodes Toolbar ..33
9.3.3 Creating a Barcode Using the dBest
Barcodes Toolbar ..............................33
9.4 Merging Information, Sequencing Labels..33
9.4.1 Creating an Excel Spreadsheet........33
10. Cleaning and
General Maintenance ........................... 38
10.1 Print Head ..................................................38
10.2 Cutter..........................................................39
10.2.1 Cleaning Cutter from the Inside.....39
10.3 Platen Roller ..............................................40
11. Troubleshooting .................................... 41
11.1 LED is Solid Red ........................................41
11.2 Printing Suddenly Stops and
LED Blinks Red.......................................... 41
11.3 LED Quickly Blinks Red ............................42
11.4 Printing Stops While Printing Die-cut Labels
and LED Blinks Red ..................................42
11.5 LED Blinks Green after Label
is Printed....................................................42
11.6 After Printing a Label, Printer Dispenses
Extra Supply and LED Blinks Red ............42
11.7 Printing is not Aligned Correctly ...............43
11.8 Printing is Streaked...................................43
11.9 LED Blinks Amber and Red.......................43
11.10 Printer Cuts Labels Off-Center
or into Next Label....................................43
12. Specifications
12.1 Printer.........................................................44
12.2 Indicators and Buttons .............................44
12.3 Communication Interface .........................44
12.4 Power Requirements.................................45
12.5 Environment...............................................45
12.6 Label Supply ..............................................45
12.7 Ribbon Supply ..........................................45
12.8 Printer Body ...............................................45

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WARRANTY
3. Warranty
Graphic Products DuraLabel printers are warrantied to
be free from defects in materials or workmanship for a
period of five years from the date of purchase. Within this
period, Graphic Products, Inc. will, at its sole option, repair
or replace any components which fail in normal use.
Such repairs or replacement will be made at no charge to the purchaser for parts or
labor, provided that the purchaser shall be responsible for any transportation cost.
This warranty does not cover loss, damages from accident, or equipment or parts
which have been misused, altered, neglected, carelessly handled, used for purpose
other than those for which the printer was manufactured, or damages resulting from
unauthorized service.
NOTE: Repairs have a 90-day warranty. If the unit sent in is still under its original
warranty, then the new warranty is 90 days or to the end of the original warranty,
depending upon which is longer.
The Warranties and remedies contained herein are exclusive and in lieu of all other
warranties whether express, implied or statutory, including any liability arising under
any warranty of merchantability or fitness for a particular purpose, statutory or
otherwise. This warranty gives the purchaser specific legal rights, which may vary
from state to state.
In no event shall Graphic Products be liable for any incidental, special, indirect or
consequential damages, whether resulting from the use, misuse or inability to use
the product for any reason including defect. Some states do not allow the exclusion
of incidental or consequential damages, so the above limitation may not apply in all
areas.
Graphic Products retains the exclusive right within all warranty periods to repair,
replace the product or offer a full refund of the purchase price at its sole discretion.
Such remedy shall be the purchaser’s sole and exclusive remedy for any breach of
warranty.
General maintenance and cleaning of the DuraLabel printer is the purchaser’s
responsibility and is not covered by the warranty. Expendable items or parts such as
label supply and ribbon are not covered by this warranty.
NOTE: Some DuraLabel printers require specic preparation such as removal of
battery or power supply before shipping. Please contact your Graphic Products
representatives to ensure correct return procedure: call 800.788.5572 or visit
GraphicProducts.com. Graphic Products, Inc. shall not be responsible for any loss
or damages incurred during shipping.

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DuraLabel.com 800.788.5572
LOADINg ThE PRINTER
4. Loading the Printer
DuraLabel Ribbon and Vinyl Supplies have been optimized for compatibility and print
quality. Only authorized DuraLabel Supplies from Graphic Products will print correctly
in the DuraLabel PRO/PRO 300 printer.
An instructional video demonstrating how to load DuraLabel Ribbon and Supplies
can be viewed on your installation CD or at DuraLabel.com/duralabel-videos.
4.1 Printer Parts
A
B
D
F
G
H
I
C
E
A. Supply loading diagram
B. Label supply roll
C. Label roll mounts
D. Fixing tabs
E. Teflon bar (white)
F. Adjustable label guides (turquoise)
G. Media sensor/B Mark sensor
(turquoise)
H. Platen roller (black)
I. Printed label opening
FIGURE 1 Inside of printer, with ribbon mechanism open in upright position

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4.2 Printer Ribbon Parts
NOTE: Spindle anges should be inserted on right side when facing printer. See
diagram under the ribbon supply.
Ribbon Spindle Flange
Ribbon Rewind Spindle
with Paper Core Applied
Ribbon Supply Spindle
Rear Spring-Loaded Hub
for Ribbon Supply Spindle
Rear Hub for Flange Side of Ribbon
Supply Spindle
Front Hub for Flange Side of Ribbon
Rewind Spindle
Front Spring-Loaded Hub
for Ribbon Rewind Spindle
(with paper core)
FIGURE 1
FIGURE 2

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LOADINg ThE PRINTER
4.3 Loading Ribbon
Always turn the printer OFF when loading supplies. Always wait at least
5 seconds before turning power back ON.
Open the ribbon mechanism cover by pressing down and in to unlatch it, then lift it
up and back to open.
NOTE: To load 4.3" ribbon, follow “Loading 4.3" ribbon supply” instructions. To load
2.5" ribbon, follow “Loading 2.5" ribbon supply” instructions.
LOADING 4.3" RIBBON SUPPLY
A. With spindle flange on right side, load ribbon onto an empty ribbon supply
spindle, with the ribbon leader extended over the top and toward the back.
B. Slide the ribbon onto the spindle until it touches the spindle flange.
C. Apply the paper core to the other empty ribbon rewind spindle.
D. Apply the ribbon supply spindle to the rear hub, with the ribbon leader dropped
down. Insert the left side of the spindle first, fitting it onto the left hub, then fitting
the right (flanged) side onto the right hub.
FIGURE 1 Press down and in to unlatch. FIGURE 2 Lift up and back to open.
Ribbon Leader
Spindle Flange
FIGURE 3 Correct ribbon application for spindle

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E. Place the ribbon rewind spindle (with paper core) on the front hubs by inserting
the left side of the spindle first, fitting it onto the front spring-loaded hub. Then fit
the right (flanged) side of the spindle onto the right hub.
FIGURE 8 Ribbon supply (4.3") spindle inserted at rear hubs
FIGURE 7 Ribbon supply (4.3") spindle
being inserted at rear hubs
FIGURE 9 Ribbon rewind spindle with paper core (4.3") being applied to the front spring-loaded hub
FIGURE 10
Ribbon supply
(2.5") spindles
loaded and aligned
with each other
F. Open the printer cover by pulling the release levers on the sides of the printer
toward you.
FIGURE 11 Printer release lever being pulled forward

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G. Grab the ribbon leader that is hanging down.
H. Pull it toward you and underneath the ribbon mechanism and print head, up to
the front hub and ribbon rewind spindle.
FIGURE 12 Ribbon supply (4.3") being pulled down
FIGURE 13 Ribbon supply (4.3") being pulled up to the
ribbon rewind spindle
NOTE: The ribbon should rotate with ease as you unroll it.
I. Tape the entire width of the end of the ribbon leader to the ribbon rewind
spindle’s paper core, placing one piece of tape horizontally.
J. Roll the ribbon rewind spindle (top side of spindle moving away from you) to
secure the ribbon supply and eliminate wrinkles, fingerprints or flaws. Your ribbon
supply should now be loaded.
NOTE: The ribbon-loading process is the same for all ribbon sizes in steps D – J.
Figures 7, 8, 9, 12, 13, 14 and 15 illustrate 4.3" ribbon supply.
FIGURE 14 Ribbon supply (4.3") taped to ribbon
rewind spindle
FIGURE 15 Ribbon supply (4.3") rolled tight

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LOADING 2.5" RIBBON SUPPLY
A. With spindle flange on the right side, load ribbon onto the ribbon supply spindle,
with the ribbon leader extended over the top and toward the back.
B. Align the ribbon supply in the center of the ribbon spindle using the measurement
marks.
C. Apply the paper core to the ribbon rewind spindle, centering it using the
measurement marks.
Now refer to Steps D – J under “Loading 4.3" ribbon supply.”
FIGURE 5 Ribbon supply (2.5")
centered on ribbon supply spindle
FIGURE 6 Paper core (2.5")
centered on ribbon rewind
spindle
Ribbon Leader
Spindle Flange
FIGURE 4 Correct ribbon application for spindle

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LOADINg ThE PRINTER
4.4 Loading Vinyl Supply
Always turn the printer OFF when loading supplies. Always wait at least
5 seconds before turning power back ON.
A. Load the vinyl supply onto the label supply spindle, centering and securing it with
the fixing tabs located on each end.
B. Place loaded label supply spindle into the label roll mount slots, with the label
supply extending over the top of the roll and toward the front of the printer.
FIGURE 1 Loaded label supply spindle set in label
roll mount slots
C. Lead the label supply underneath the
white Teflon bar, over the platen roller
and through the printed label opening,
leaving at least ½" of supply extended
out to help prevent loading errors.
D. Move the adjustable label guides to hold the label supply in place.
FIGURE 2 Label supply loaded in the correct direction
FIGURE 3 Label supply loaded correctly, with printable
surface facing up and liner facing down
FIGURE 4 Label supply held in place by adjustable label
guides

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E. Close the printer cover by slowly lifting up, then pressing down until it
latches shut.
FIGURE 5 Lift printer cover all the way up,
then press down until it latches shut.
FIGURE 6 Printer cover closed, with ribbon
mechanism cover open
FIGURE 7 Press down and in to close.
F. Close the ribbon mechanism cover by pressing down and in until it latches shut.
Your printer is now loaded and ready to print.
FIGURE 8 Loaded DuraLabel PRO 300 printer, ready to print

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4.5 Installing Tape Guides
Tape guides are required for ½" label supply and shrink tube sizes ½" and smaller.
Larger vinyl and shrink tube supply are held in place by the adjustable label guides.
A. Load shrink tube or ½" label supply and thread it through the cutter.
B. Find the tape guide to match the size of label or shrink tube supply loaded in your
printer.
Left Adjustable Label Guide
Right Adjustable
Label Guide
FIGURE 1 Loaded shrink tube supply
1/2"1/8" 3/16" 1/4" 3/8"
FIGURE 2
1/2"
Shrink Tube
FIGURE 3 Tape guide, with cutout opening facing up,
toward supply spindle
FIGURE 4 Tape guide showing grooved section
(Tape guide is shown upside down.)
Cutout Opening Grooved Section

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C. While facing the front of the printer, hold the tape guide with the grooved side
facing down and the cutout opening facing up.
D. Slip the cutout opening into the left adjustable label guide, opening slightly. Do
not press all the way into place.
NOTE: You may need to move the supply slightly to allow it to move freely in the
grooved section of the tape guide.
E. Align the label supply under the tape guide, fitting it in the grooved section and
then pressing the tape guide into place.
FIGURE 5 Position tape guide with grooved section facing down
FIGURE 6 Tape guide being tted into the left adjustable label guide
FIGURE 8 Move label supply to t in this
grooved section.
FIGURE 7 Align supply in the grooved section for easy movement.

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F. Move the adjustable label guides toward each other until the tape guide touches
the right adjustable label guide and the label guides cannot move any further.
G. The label supply should now be aligned over the media sensor. If it isn’t, slide the
media sensor to center it beneath the supply.
H. Close the printer cover and you’re ready to print.
FIGURE 9 Adjustable label guides
pressed together
FIGURE 10 Supply aligned under
tape guide and over media sensor

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CONNECTINg ThE PRINTER
5. Connecting the Printer
Connect the power supply from the DuraLabel PRO/PRO 300 printer to an electrical
outlet. Next, connect the USB or parallel cable from the DuraLabel PRO to your PC,
then power ON your printer.
5.1 Inserting the Installation CD
Before inserting the installation CD, please refer to the specific instructions for the
type of cable you’re using. When using a USB cable, follow instructions in Section
5.2, Using a USB Cable. When using a parallel cable, follow instructions in Section
5.3, Using a Parallel Cable.
NOTE: When printing RTK, arc ash and other die-cut or B Mark labels, you must
set up the print driver and printer. Refer to Section 6.2, Die-Cut Label Printing
Instructions, or Section 6.3, B Mark Label Printing Instructions.
5.2 Using a USB Cable
NOTE: You may need IT administrator privileges to install a driver.
NOTE: The following instructions are only for those using a USB cable. Skip to
Section 5.3, Using a Parallel Cable, if installing manually.
A. Insert the DuraLabel PRO or DuraLabel
PRO 300 Installation CD in your
computer’s disk drive. A DuraLabel
PRO/PRO 300 startup screen appears.
NOTE: If the CD does not run
automatically, go to Start > Computer and
double-click on your CD/DVD drive, which
should show the DLP icon.
B. Click on Driver Wizard, then click Next
in the Driver Wizard setup window that appears.
FIGURE 1 DuraLabel PRO 300 startup screen
FIGURE 2 DuraLabel Driver Setup Wizard

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CONNECTINg ThE PRINTER
C. Click I Agree on the Windows Printer Driver License Agreement window that
appears.
D. Select DuraLabel PRO or DuraLabel PRO 300 and click Next on the DuraLabel
Driver Selection window that appears.
E. Choose the install location and click Install on the Choose Install Location
window that appears. An Installing window shows installation progress.
FIGURE 3 Windows Printer Driver
License Agreement
FIGURE 4 Selecting a DuraLabel Driver
FIGURE 5 Driver Install Location Window
FIGURE 6 Installing Window

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G. A Plug and Play Detection window appears. Highlight Graphic Products
DuraLabel PRO or DuraLabel PRO 300 and click Next.
F. Select Install printer drivers* on the Driver Wizard window that appears and
click Next.
*NOTE: You will receive a notice
if a previous driver is found that
should be removed. Please refer to
Section 5.4, Upgrading a Driver, for
instructions on uninstalling a driver.
FIGURE 7 Install Printer Driver Window
FIGURE 8 Install Driver for a Plug and Play Printer
NOTE: Windows 8 users, do not select
the listed printer. Instead, check Install a
driver for another printer and click next. Select Graphic Products DuraLabel Pro
or DuraLabel Pro 300 and click next. Select the appropriate port and click next.
For Windows 8 systems, select Install a driver for
another printer
Select printer model Select the appropriate port

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CONNECTINg ThE PRINTER
H. Enter Printer Name and set it as
the default printer, if you choose,
by checking the adjoining box in
the Specify Printer Name window
that opens. Choose a sharing
option, then click Next.
I. Review information on the
Completing the Seagull Driver
Wizard window that appears.
Click Finish if the information is
correct. If it isn’t, correct previous
selections and click Finish when
the information is correct.
FIGURE 10 Completing the Seagull Driver Wizard
FIGURE 11 Driver Wizard Completed Successfully Window
FIGURE 12 Click Finish on the Completing the DuraLabel Driver
Setup Wizard window. The driver installation is now complete.
FIGURE 9 Specify Printer Name, Default and Sharing Status
J. A Driver Wizard Completed
Successfully window appears,
confirming the printer driver
installation was completed
successfully. Now click Close.
K. The previous window closes and a
Completing the DuraLabel Driver
Setup Wizard window appears.
Click Finish to complete the new
driver installation.