Elo TouchSystems Entuitive 1947L Series User manual

Elo Entuitive Touchmonitor
User Guide
19"LCD Kiosk Touchmonitor
1947L Series
Revision B
P/N 008581
Elo TouchSystems, Inc.
1-800-ELOTOUCH
www.elotouch.com

iii
Chapter 1
Introduction 1
Precautions . . . . . . . . . . . . . . . . . . . . 1
About the Product . . . . . . . . . . . . . . . . . 1
Chapter 2
Installation and Setup 3
Unpacking Your Touchmonitor. . . . . . . . . . . 3
Product Overview . . . . . . . . . . . . . . . . . 4
Main Unit . . . . . . . . . . . . . . . . . . . . 4
Rear View . . . . . . . . . . . . . . . . . . . 4
Bottom View . . . . . . . . . . . . . . . . . . 5
Attaching the L-Brackets . . . . . . . . . . . . . 5
Panel Cut Outs . . . . . . . . . . . . . . . . . . 6
Mounting Options . . . . . . . . . . . . . . . 6
Horizontal Mount . . . . . . . . . . . . . . 7
Vertical Mount. . . . . . . . . . . . . . . . 8
Horizontal Side Mount . . . . . . . . . . . 9
Vertical Side Mount . . . . . . . . . . . . . 9
Touch Interface Connection . . . . . . . . . . . 10
Serial or USB Connection . . . . . . . . . . 10
STEP 1-Connecting the Video Cable . . . 11
STEP 2-Connecting the Serial/USB
Touchscreen Cable . . . . . . . . . . . . 12
Step 3-Connecting the OSD Remote
Cable . . . . . . . . . . . . . . . . . . . 13
STEP 4-Connecting the Power Cable. . . 14
Optimizing the LCD Display . . . . . . . . . . . 15
VESA Mount on Your Touchmonitor. . . . . . . 15
VESA Mounting Interface . . . . . . . . . . 16
Installing the Driver Software . . . . . . . . . . 17
Installing the Serial Touch Driver. . . . . . . 18
Installing the Serial Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 18
Installing the Serial Touch Driver for MS-DOS
and Windows 3.1 . . . . . . . . . . . . . 19
Installing the USB Touch Driver . . . . . . . 20
Installing the USB Touch Driver for Windows
XP, Windows 2000, Me and 98 . . . . . . 20
Chapter 3
Operation 21
About Touchmonitor Adjustments . . . . . . . . 21
Using the On-Screen Display (OSD) Menus . . 21
Remote OSD Buttons . . . . . . . . . . . . . . 22
OSD Menu Function . . . . . . . . . . . . . . 23
Chapter 4
Troubleshooting 25
Solutions to Common Problems . . . . . . . . 25
Appendix A
Appendix B
Care and Handling of Your Touchmonitor. . . . 30
Appendix C
Compatible Video Modes . . . . . . . . . . . . 31
19" LCD Touchmonitor (ET1947L-XXWC-1)
Specifications . . . . . . . . . . . . . . . . . 32
IntelliTouch Touchmonitor Specifications . . 33
AccuTouch Touchmonitor Specifications. . . 35
19" LCD Touchmonitor (ET1947L-XXWA-1)
Dimensions . . . . . . . . . . . . . . . . . . 36
Front Dimensions . . . . . . . . . . . . . . 36
Rear Dimensions . . . . . . . . . . . . . . 37
Regulatory Information 39
Warranty 43
Index 45
Table of Contents

iii
Copyright © 2004 Elo TouchSystems Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,
or translated into any language or computer language, in any form or by any means, including, but not
limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written
permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes no
representations or warranties with respect to the contents hereof, and specifically disclaims any
implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves
the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo
TouchSystems, Inc.
Other product names mentioned herein may be trademarks or registered trademarks of their
respective companies. Elo TouchSystems claims no interest in trademarks other than its own.

1-1
CHAPTER
1
C HAPTER 1 I NTRODUCTION
Congratulations on your purchase of an Elo TouchSystems Entuitive
touchmonitor. Your new touchmonitor combines the reliable performance of
Elo’s touch technology with the latest advances in LCD display design. This
combination of features creates a natural flow of information between a user
and your touchmonitor.
Precautions
Follow all warnings, precautions and maintenance as recommended in this
user’s manual to maximize the life of your unit. See Appendix B for more
information on touchmonitor safety.
About the Product
Your LCD Kiosk Touchmonitor is a 19" SXGA TFT color display with the
following features:
• Direct analog RGB or Digital input
• 19.0" diagonal screen size
• 16.7 million displayable colors
• 1280 x 1024 resolution
• SXGA/ XGA/ SVGA/ VGA/VESA/ Mac compatible
• 30kHz~80 horizontal scan
• 56~75Hz refresh rate

1-2 Elo Entuitive Touchmonitor User Guide
• Auto adjustment capability
• High quality full screen re-scaling
• Multilingual OSD menus in 11 languages: English, Spanish, German,
French, Italian, Swedish, Finnish, Danish, Dutch, Portuguese, and Japanese
• Serial or USB touch interface (USB requires Windows 98, 2000, Me and
XP.)
• Patented touch technology of Elo TouchSystems
• VESA DDC 1/2B data communication
• VESA DPMS power saving
• Cable management device
• VESA flat panel monitor physical mounting interface (Both of 75 & 100mm)
For full Product Specifications refer to Appendix C.

2-3
CHAPTER
2
C HAPTER 2 I NSTALLATION AND S ETUP
This chapter discusses how to install your LCD touchmonitor and how to install
Elo TouchSystems driver software.
Unpacking Your Touchmonitor
Check that the following 10 items are present and in good condition:
LCD Display
User Guide-on CD,
Quick Install Guide
Monitor power cable
European monitor
Video cable
Serial touchscreenUSB touchscreen
OR
cable cable
(US/Canada)
CD
Software
Quick Install Guide
OSD Remote
DVI-D video cable
power cable
Adapter
and software CD
Use only an AD-4515L power adapter with this product.

2-4 Elo Entuitive Touchmonitor User Guide
Product Overview
Main Unit
Rear View

2-5
Bottom View
Attaching the L-Brackets
N OTE : You will need a screwdriver to attach the L-brackets.
Your kiosk touchmonitor comes with two mounting brackets (L-brackets)
included in the accessory kit. There are four ways to mount your touchmonitor;
horizontal, vertical, horizontal side mount, and vertical side mount. Please refer
to “VESA Mount on Your Touchmonitor” on page 2-15 for VESA mounting
information.
See Detail A
video
analog
connector video
connector
DVI-D
monitor power/
touch status
LED indicators
power
connector
power
button
remote
OSD
connector
touch
serial/USB
connector
Detail A
Use only an AD-4515L power adapter
with this product.
L bracket

2-6 Elo Entuitive Touchmonitor User Guide
Panel Cut Outs
Mounting Options
The following applies to all mounting options:
1All drawing centers are the center of the viewable area.
2LCD panel cutout dimensions in the horizontal mount option applies to the
vertical mount option.
3If the kiosk material is wood:
1Ø4.5 holes through for M4 screws with nuts.
2If there are no through holes then screws for wood Ø4.
4If the kiosk material is sheet metal, use concealed head threaded studs M4
with nuts.
NOTE: Dimensions are for non-touch, AccuTouch and IntelliTouch only. For SecureTouch add
4mm to each dimension.

2-7
Horizontal Mount
TOP
HORIZONTAL MOUNT

2-8 Elo Entuitive Touchmonitor User Guide
Vertical Mount
TOP
VERTICAL MOUNT

2-9
Horizontal Side Mount
Vertical Side Mount
HORIZONTAL SIDE MOUNT
VERTICAL SIDE MOUNT

2-10 Elo Entuitive Touchmonitor User Guide
Touch Interface Connection
Your touchmonitor comes with one of the following touchscreen connector
cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and
XP systems only.)
To set up this display, please refer to the following figures and procedures:
Serial or USB Connection
The following illustrations guide you step by step in connecting your
touchmonitor using a serial cable connection.
CAUTION Before connecting the cables to your touchmonitor and PC, be sure that the computer
and the touchmonitor are turned off.
video
analog
connector video
connector
DVI-D
monitor power/
touch status
LED indicators
power
connector
power
button
remote
OSD
connector
touch
serial/USB
connector
connections on underside
Use only an AD-4515L power adapter
with this product.

2-11
STEP 1-Connecting the Video Cable
• Connect the 15-pin video cable (the ferrite bead end) or 24-pin DVI cable to
the video port on your PC.
• Connect the other end of the video cable to the video connector on your
touchmonitor.
• Secure the cable to your touchmonitor and PC by turning the screws on the
connector clockwise.
Video
cable
Connections on underside
Female 15-pin
video
connector
Video
port

2-12 Elo Entuitive Touchmonitor User Guide
STEP 2-Connecting the Serial/USB Touchscreen Cable
• Connect the female end of the serial (RS-232) or USB cable to the
touchscreen port on the back of your PC.
• Connect the male end of the cable to the serial or USB touchscreen connector
on your touchmonitor.
• Secure the cable to your touchmonitor and PC by turning the screws on the
connector.
• Route the cable through the cable management clip.
Connections on underside
Serial
touchscreen
cable
Serial/USB
touchscreen
connector
video cable

2-13
Step 3-Connecting the OSD Remote Cable
• Connect the 6-pin remote OSD DIN cable to the black remote OSD port of
the monitor.
Connections on underside
OSD
Remote
Port
Video
cable
Video
port
Ferrite bead
AUTO/SEL DOWN UP MENU

2-14 Elo Entuitive Touchmonitor User Guide
STEP 4-Connecting the Power Cable
Depending on where you live, you will use either the European or US/Canadian
power cable.
• Connect the female end of the power cable to the power port on the
touchmonitor.
• Use only an AD-4515L power adapter with this product.
N OTE : To protect your equipment against risk of damage from electrical surges in the power
line, plug the touchmonitor’s power cord into a surge protector, and then connect the
surge protector to a grounded AC electrical outlet.
Connections on underside
Power cable
Power connector
Video cable
Brick power supply
Touch Status LED
(IntelliTouch-Serial only)
Power Status LED

2-15
Optimizing the LCD Display
To ensure the LCD display works well with your computer, configure the
display mode of your graphic card to make it less than or equal to 1024 x 768
resolution, and make sure the timing of the display mode is compatible with the
LCD display. Refer to Appendix A for more information about resolution.
Compatible video modes for your touchmonitor are listed in Appendix C.
VESA Mount on Your Touchmonitor
Your touchmonitor conforms to the VESA Flat Panel Monitor Physical
Mounting Interface (FPMPMI™) Standard which defines a physical mounting
interface for flat panel monitors, and corresponding standards for flat panel
monitor mounting devices, such as wall and table arms. The VESA mounting
interface is located on the back of your touchmonitor and is shipped
pre-connected to the base.
To use the VESA mount, unscrew the rear U bracket, then mount to either
75mm or 100mm VESA mount. Use M4x.7 machine screws. Do not penetrate
the screw into the monitor more than 10mm.
N OTE : The above drawing displays the VESA mounting interface after the removal of the
mounting cover and base.
100
75 8x threaded M4 x 0.7,
7mm deep,
135.3
147.8
75
100

2-16 Elo Entuitive Touchmonitor User Guide
VESA Mounting Interface
Your monitor has standard VESA mounting holes on the rear of the unit. The
holes are spaced at 75mm and 100mm standard.
The following companies provide VESA mounting devices compatible with
your touchmonitor:
Ergotron
800-888-8458
651-681-7600
www.ergotron.com
Innovative Office Products
800-524-2744
610-253-9554
www.innov-office-prod.com
GCX
800-228-2555
707-773-1100
www.gcx.com
MRI
800-688-2414
www.mediarecovery.com