Elo TouchSystems 1938L User manual

Touchmonitor User Guide
1938L 19” LCD Open-Frame Touchmonitor

User Guide
19"LCD OPEN-FRAME TOUCHMONITOR
1938L Family 3000 Series
Revision A
P/N E481511

Copyright © 2008 Tyco Electronics.All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by any means,
including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise with-
out prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes
no representations or warranties with respect to the contents hereof, and specifically disclaims
any implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems
reserves the right to revise this publication and to make changes from time to time in the content
hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, TE logo and Tyco Electronics are trademarks. Other product names
mentioned herein may be trademarks or registered trademarks of their respective companies.
Tyco Electronics claims no interest in trademarks other than its own.
iii

Table of Contents
Chapter1
Introduction 7
Product Description 7
Precautions ................................................................7
About the Product ......................................................8
Chapter2
Installation and Setup 9
Unpacking Your Touchmonitor...................................9
Touch Interface Connection .......................................10
Product Overview ......................................................11
Front View............................................................11
Rear View ............................................................11
Installing the Driver Software .....................................12
Installing the Serial Touch Driver .........................13
Installing the Serial Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 ...13
Installing the Serial Touch Driver for MS-DOS
and Windows 3.1..................................................14
Installing the USB Touch Driver ..........................15
Installing the USB Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 ..15
Installing APR USB Touch Driver for
Windows XP..................................................16
Chapter 3
Operation 17
About Touchmonitor Adjustments ..............................17
Rear Panel Controls.............................................18
Remote OSD Buttons (option).............................18
Controls and Adjustment ............................................19
On Screen Display (OSD) Menu Functions.........19
On Screen Display (OSD) Control Options .........20
Preset Modes.......................................................21
Power Management System ................................22
Chapter4
Troubleshooting 23
Solutions to Common Problems .................................23
AppendixA
Native Resolution.......................................................24
Appendix B
Touchmonitor Safety .................................................26
Care and Handling of Your Touchmonitor ................27
v
AppendixC
Touchmonitor Specifications .....................................29
IntelliTouch Touchscreen Specifications .............30
Surface Capacitive Touchscreen Specifications .31
SecureTouch Touchscreen Specifications ..........32
Acoustic Pulse Recognition Specifications ..........33
19" LCD Touchmonitor (ET1938L-XXXA-X-G)
Dimensions ..........................................................34
Regulatory Information 35
Warranty 38
Index 39

C H A P T E R
1
INTRODUCTION
Product Description
Your new touchmonitor combines the reliable performance of touch technology with the latest
advances in (LCD) display design. This combination of features creates a natural flow of
information between a user and your touchmonitor.
This LCDmonitor incorporates a 19” color active matrix thin-film-transistor (TFT) to provide
superior display performance. A maximum resolution of WXGA 1440 x 900 is ideal for
displaying graphics and images. Other outstanding features that enhance this LCD monitor’s
performance are Plug & Play compatibility, and On-Screen Display (OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to
maximize the life of your unit. See Appendix B, page B-27, for more information on
touchmonitor safety.
1-7

About the Product
Your LCDopen-frame touchmonitor is a 19” WXGATFT color display with the following features:
• The internal microprocessor digitally controls auto-scanning for horizontal scan frequencies
between 31.5 KHz and 80 KHz, and vertical scan frequencies between 56.3 Hz and 75.0 Hz. In
each frequency mode, the microprocessor-based circuitry allows the monitor to function at
the precision of a fixed frequency.
• High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900.
• Compatible with VGA, SVGA, XGA, SXGA (non-interlaced) and most Macintosh compatible
color video cards.
• Power management system conforms to VESA DPMS standard.
• Supports DDC 2B for Plug & Play compatibility.
• Advanced On ScreenDisplay (OSD) control for picture quality adjustment.
For full Product Specifications refer to Appendix C, page C-29.
1-8 UserGuide

C H A P T E R
2
INSTALLATION AND SETUP
This chapter discusses how to install your LCD touchmonitor and the driver software.
Unpacking Your Touchmonitor
Check that the following 9 items are present and in good condition:
LCD touchmonitor Video cable USB cable
Serial cable DVI-D Cable Touch Tools CD + Quick InstallGuide
Strain Relief kit Mounting Brackets
Note: Please visit the 1938L product page located at www.elotouch.com for full listing of
optional power brick/cable sets.
2-9
Elo Quick Start Guide
CD
Software

Touch Interface Connection
Note: Before connecting the cables to your touchmonitor and PC, be sure that the computer
and touchmonitor are turned off.
1. Connect one end of the power adapter to the monitor and the other end to the connector of the
power cord.
2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB cable
(but not both) to the rear side of the computer and the other end to the LCD touchmonitor.
Tighten by turning the two thumb screws clockwise to ensure proper grounding (USB cable
does not have thumb screws).
3. Connect one end of the video/DVI cable to the rear side of computer and the other to the
LCD touchmonitor. Tighten by turning the two thumb screws clockwise to ensure proper
grounding.
4. Press the power button on the rear panel to turn the monitor power on.
5. Connect OSD remote control key (optional) to the monitor.
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32
2
1
Adapter Video Cable Serial Cable USB Cable
5
OSD Remote Control Key
(option)
3
DVI Cable

Product Overview
Front View
Rear View
2-11

Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with your
computer.Drivers are located on the enclosed CD-ROM for the following operating systems:
• WindowsXP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• WindowsNT4.0
The latest versions of drivers and driver information for other operating systems are available on the
Elo TouchSystems web site at http://elotouch.com/Support/Downloads/dnld.asp
Your Elo touchmonitor is Plug-and-Play compliant. Information on the video capabilities of
your touchmonitor is sent to your video display adapter when Windows starts. If Windows
detects your touchmonitor, follow the instructions on the screen to install a generic Plug-and-
Play monitor.
Refer to the appropriate section for driver installation instructions.
Depending upon whether you connected the serial communication cable or the USB
communication cable, you should install only the serial driver or the USB driver.
2-12 UserGuide

Installing the Serial Touch Driver
Installing the Serial Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install
the driver.
To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.
1. Insert the Elo CD-ROM in your computer's CD-ROM drive.
2. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects
the CD and starts the setup program.
3. Follow the directions on the screen to complete the driver setup for your version of Windows.
4. If theAutoStart feature is not active:
a. Click Start > Run.
b. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
c. Click Open, then OK to run EloCd.exe.
5. Follow the directions on the screen to complete the driver setup for your version of Windows.
2-13

Installing the Serial Touch Driver for MS-DOS and Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to
continue using your mouse along with your touchmonitor inDOS.
To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below:
1. Insert the CD-ROM in your computer’s CD-ROM drive.
2. From DOS, type d:\EloDos_W31 to change to the correct directory on the CD-ROM (your
CD-ROM drive may be mapped to a different drive letter).
3. Type INSTALL and press Enter to start the installation.
4. Align the touchscreen.
You must have already completed Steps 1 and 2 before proceeding.
To run the INSTALL program:
1. Type INSTALL at theDOS prompt in the directory containing the driver install files.
2. INSTALL asks you to select the software to install. Then choose d:\EloDos_W31 from the
displayed list.
3. INSTALL also asks you for the paths to use during installation, or you may use its defaults.
INSTALL creates directories as necessary, and warns you if they exist.
If you are updating your software, you may wish to specify the paths containing the earlier versions,
and overwrite the obsolete files. All executable programs are upward compatible. For a list of
differences from each previous version of the drivers, be sure to select "Differences from Previous
Versions" during the installation process.
INSTALL updates yourAUTOEXEC.BAT file with the drivers you select. INSTALL makes a copy
of your originalAUTOEXEC.BAT file, calledAUTOEXEC.OLD. If you already have Elo driver
commands in yourAUTOEXEC.BATfile, they will be commented out.
When INSTALL is finished, it leaves a file calledGO.BAT in the subdirectory you specified.GO
loads the touchscreen driver, runs the calibration program ELOCALIB, and gives you some final
instructions.
If you are using Windows 3.1, you will also calibrate the touchscreen within Windows 3.1 with the
Touchscreen Control Panel.
2-14 UserGuide

Installing the USB Touch Driver
Installing the USB Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0
To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.
NOTE: For Windows 2000 you must have administrator access rights to install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If running Windows 98,Windows ME or Windows 2000, the AddNew Hardware Wizard starts.
2. Choose Next. Select “Search for the best driver for your device (Recommended)” and choose
Next.
3. When a list of search locations is displayed, place a checkmark on “Specify a location” and
use Browse to select the \EloUSB directory on the Elo CD-ROM.
4. Choose Next. Once the Elo USB touchscreen driver has been detected, choose Next again.
5. You will see several files being copied. Insert your Windows 98 CD if prompted. Choose
Finish.
If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive. If the AutoStart feature for your
CD-ROM drive is active, the system automatically detects the CDand starts the setup program.
2. Follow the directions on the screen to complete the driver setup for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
2. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup for your version of Windows.
2-15

Installing APR USB Touch Driver for Windows XP
Insert the Elo APR CD-ROM in your computer’s CD-ROM driver.
Follow the directions on the screen to complete the APR 2.0 driver setup for your
version of Windows.
1.Click Start > Run.
2.Click the Browse button to locate the SW600117.exe program on the CD-ROM.
3.Click Open, then OK to run SW600117.exe.
4.Follow the directions on the screen to complete the driver setup for your version
of Windows.
2-16 UserGuide

C H A P T E R
3
OPERATION
About Touchmonitor Adjustments
Your touchmonitor will not likely require adjustment. However, variations in video output and
application may require adjustments to your touchmonitor to optimize the quality of the display.
For best performance, your touchmonitor should be operating in native resolution, 1440 x 900
at 60 Hz. Use the Display control panel in Windows to choose 1440 x 900 resolution.
Operating in other resolutions will degrade video performance. For further information, please
refer to Appendix A, page A-25.
All control adjustments are automatically memorized. This feature saves you from having to reset
your choices every time you unplug or power your touchmonitor off and on. If there is a power
failure, your touchmonitor settings will not default to the factory specifications.
3-17

Rear Panel Controls
Control Function
1.Menu/Exit Display/exits the On Screen Display (OSD) menus.
2. 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item counter-clockwise.
3. 1. Enter brightness adjustment.
2.Decrease value of the adjustment item.
3. Select item clockwise.
4.Select Selects the adjustment items from the OSD menus.
5.Power Switch Switches the power of the monitor.
Remote OSD Buttons (option)
1 2 3 4
Control Function
1.Menu/Exit Display/exits the On Screen Display (OSD) menus.
2. 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item counter-clockwise.
3. 1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Select item clockwise.
4.Select Selects the adjustment items from the OSD menus.
3-18 UserGuide
MENU SEL
12345

Controls and Adjustment
On Screen Display (OSD) Menu Functions
To Display and Select the OSD Functions:
1. Press the Menu key to activate the OSD menu.
2. Use or to move through the menu. Press the Select key, the parameter will be highlighted
when selected.
3. To quit the OSD screen at any time during the operation, press the Menu key. If no keys are
pressed for a short time period, the OSD automatically disappears.
NOTE: The OSD screen will disappear if no input activities are detected for 45 seconds.
3-19

On Screen Display (OSD) Control Options
Control Description
Contrast Increases or decreases contrast.
Brightness Increases or decreases brightness.
V-Position Moves the screen up or down.
H-Position Moves the screen left or right.
Recall Defaults Returns the monitor to its default settings.
RGB Press or to select 9300, 6500, 5500, 7500 and USER. Only when
selecting USER can you make adjustments to the R/G/B content.
Press Enter to restore to factory default setting.
Resolution Choose from preset options.
Sharpness Adjusts the sharpness.
Phase Increases or decreases the snow noise of the image after auto
adjustment is made.
Clock The dot clock is fine-adjusted after auto adjust.
OSD H-Position Moves the OSD position horizontally on the screen. When the
button is pressed, the OSD control menu will move to the right
side of the screen. Likewise, when the button is pressed, the
OSD control menu will move to the left side.
OSDV-Position Moves the OSD position vertically on the screen. When the
button is pressed, the OSD control menu will move to the top side
of the screen. Likewise, when the button is pressed, the OSD
control menu will move to the lower side.
OSDTime Determines how long (in seconds) the OSD menu waits before
closing automatically after no action has been performed.
Auto-Adjust PressAuto to enable this function. TheAuto-Adjust will automatically
adjust V-Position, H-Position, Clock and Clock-Phase.
OSDLanguage Select from English, French, German, Spanish, Japanese, Korean,
Italian, Traditional Chinese, Simplified Chinese.
Information Description Indicates the current resolution, H-Frequency and V-Frequency.
3-20 UserGuide

Preset Modes
To reduce the need for adjustment for different modes, the monitor has default setting modes that
are most commonly used as given in the table below. If any of these display modes are detected, the
monitor automatically adjusts the picture size and centering. When no mode is matched, the user can
store their preferred modes in the user modes.The monitor is capable of storing up to 7 user modes.
The only condition to store as a user mode is the new display information must have 1 KHz differ-
ence for horizontal frequency or 1 Hz for vertical frequency or the sync signal polarities are differ-
ent from the default modes.
H. Freq. BandWidth
Mode Resolution (KHz) (MHz) H V
1 VGA 640 x 350@70Hz 31.4 70 - -
2 VGA 720 x 400@70Hz 31.4 70 - +
3 VGA 640 x 480@60Hz 31.4 59.9 - -
4 VGA 640 x 480@66Hz 35.0 66.6 + +
5 VGA 640 x 480@72Hz 37.8 72.8 - -
6 SGA 800 x 600@56Hz 35.1 56.2 + +
7 SGA 800 x 600@60Hz 37.8 60.3 + +
8 SGA 800 x 600@72Hz 48.0 72.1 + +
9 XGA 1024 x 768@60Hz 48.3 60.0 - -
10 XGA 1024 x 768@65Hz 53.9 66.1 - +
11 XGA 1024 x 768@72Hz 57.6 72.0 - -
12 XGA 1024 x 768@75Hz 60.0 75.0 + +
13 SXGA 1280 x 1024@60Hz 63.9 60.0 + +
14 SXGA 1280 x 1024@75Hz 79.9 75.0 + +
15 1440 x 900@60Hz 67.5 75.0 - +
16 1152 x 864@75Hz 56.48 75.0 + +
17 1280 x 768@65Hz 51.8 65.0 + +
18 1680 x 1050@60Hz 65.3 59.9 - +
19 1366 x 768@60Hz 47.7 60.0 - -
20 1280 x 960@60Hz 60.0 60.0 + +
21 832 x 624@75Hz 60.0 108 + +
22 1280 x 768@60Hz 47.7 79.5 - +
23 1280 x 768@75Hz 60.3 102.3 - +
24 1360 x 768@60Hz 47.7 60.0 + +
3-21

Power Management System
The monitor is equipped with the power management function which automatically reduces the
power consumption when not in use.
Power
Mode Consumption
On <45W
Sleep <4W
Off <2W
We recommend utilizing a screensaver when the touchmonitor is not in use.
NOTE: The monitor automatically goes through the Power Management System (PMS) steps
when it is idle. To activate the monitor, press any key on the keyboard or move the
mouse.
3-22 UserGuide