EOS Herkules S25 vapor Planning guide

1
D
MADE IN GERMANY
IP x4 Druck-Nr.: 29343733en /28.12
Herkules S25 / Herkules S25 vapor
GB Assembly and operating instruction

2GB
English
Table of Contents
Intended use ...........................................................................................................3
General notes .........................................................................................................3
Important notes.......................................................................................................4
Electrical connection ..............................................................................................5
Example of a properly connected sauna system Herkules S25 .............................6
Example of a properly connected sauna system Herkules S25 vapor ...................7
Assembly instructions .............................................................................................8
Contents .................................................................................................................8
Minimum distances .................................................................................................8
The optional fixed water connection .......................................................................9
Assembly of the protective cover on the sauna heater ...................................11
Using a Finnish sauna ..........................................................................................12
Air conditioning operation .....................................................................................12
Filling the evaporator.......................................................................................12
Emptying the evaporator .................................................................................12
Operation with vaporizer.......................................................................................13
De-scaling of the vaporizer ...................................................................................13
Sauna stones........................................................................................................14
Maintenance and care ..........................................................................................14
Service Address:...................................................................................................16
Guarantee.............................................................................................................16
Handling procedures for return shipments (RMA) - Details for all returns ! ..........17

3
GB
Dear Customer,
You have purchased a high quality technical
system which will provide you with many ye-
ars of enjoyable sauna bathing. This sauna
heating system was constructed in accor-
dance with state-of-the-art European safety
standards, inspected and manufactured in
accordance with the Quality Standard DIN
EN ISO 9001:2000.
This detailed installation and user‘s guide was
created for your information. Please note
especially the important information and the
data dealing with the electrical connection.
We wish you a richly invigorating and resto-
rative sauna bathing experience.
First of all, check whether the sauna system
has arrived at your site undamaged. Register
transport damage claims immediately with
the delivering transport company or please
consult the supplier who provided the equip-
ment to you.
General notes
Please note that an optimal sauna climate
can be reached only when the cabin, with
its air intake and exhaust, the sauna heating
unit and the control unit have been tuned for
compatibility with one another.
Please note all data and information provided
by your sauna supplier.
The sauna heating units warm your sauna
cabin through means of heated convection
currents. To this end, fresh air from the air
intake vent is drawn in, rises upon warming
(convection) and is then circulated through
the cabin. A part of the used air is pushed out
through the exhaust vent in the cabin. This is
the means by which the typical sauna climate
develops, reaching characteristic temperatu-
res of about 110° C directly under the ceiling
of your sauna, which fall off to about 30-40°C
in the floor area due to the temperature gra-
dient in the sauna cabin. Therefore, it is not
unusual when, for example, temperatures of
110°C prevail in the area of the temperature
sensor over the oven, while the thermometer,
which is installed 20-25 cm under the cabin
ceiling on the sauna wall, registers only 85°
C. With a temperature setting at maximum,
the mean bathing temperature lies between
80°C and 90°C in the area of the upper rec-
liner bench.
Please note that the highest temperature va-
lues in the cabin always develop in the area
above the sauna heating unit and that the
temperature sensor and safety limiter must
be installed in this area in accordance with
the control unit installation guide.
At the initial heating, you may notice a slight
odor arising from evaporation of substances
from the manufacturing process. Air out your
cabin after this cycle before you begin with
the sauna bath
Intended use
This sauna heater is exclusively designed
for the heating of sauna cabins, in connec-
tion with an appropriate control unit.
Any use apart from the defined application
shall be regarded as non-intended use. Ad-
herence to the conventional operating, main-
tenance and servicing conditions is also part
of the intended use.
The manufacturer cannot be made respon-
sible for deviating alterations undertaken on
the authority of the user and any consequen-
tial damage. The risk for such measures
shall be borne solely by the person carrying
out the alterations and causing the damage.
Sauna heaters, with the exception of tho-
se used for household purposes, must be
equipped with a safety device vis-à-vis the
cover per DIN EN 60335-2-53.
As suitable measure, and depending on the
sauna heater, a rocker switch Type I or Type
II may be installed above the heater.
(The rocker switch is not included in the de-
livery scope of the sauna heater.)
For installation and electrical connection of
the rocker switch follow the installation in-
structions supplied with this part.

4GB
air intake and exhaust vents must not be
closed. Please observe the information
provided by your sauna cabin supplier.
• For the adjustment and control of the sau-
na heating unit, one of the control units
mentioned later must be used. This con-
trol unit must be attached to a suitable lo-
cation on the outer wall of the cabin, the
associated sensor housings in the interior
of the sauna cabin in accordance with the
installation guide which accompanies the
control units.
• Caution: Covering and improperly
filled stone receptacles present a fire
hazard.
• Make certain that no objects have
been placed on the sauna heating
unit before each start-up.
• Caution: High temperatures on the
heating unit during operation can
cause burns on contact.
• The sauna heating unit is not intended for
installation or placement in a niche under
the bench or under a roof slope.
• Do not start up operation of the sauna he-
ating unit with air intake vents closed.
• The cabin lighting with correspondi-
ng mounting must be of a type that it is
splash-proof and able to withstand a sur-
rounding temperature of 140° C. Therefo-
re, only a VDE-certified sauna lamp of 40
W maximum may be installed for use with
the sauna oven.
• The sauna system (sauna heating
unit, control unit and lighting etc.)
may be hard-wired to the power sour-
ce only by a locally certified electrician.
All connecting lines laid on the inside of
the cabin must be made of silicone and
be able to withstand a surrounding tem-
perature of at least 170°C. If single-wired
cables are used as connecting lines, they
must be protected by flexible metal tubing.
The minimum diameter of the connecting
line and the suitable cabin size in proporti-
on to the power supply capacity are listed
Important notes
If assembled incorrectly, the sys-
tem will present a fire hazard.
Please read this installation guide tho-
roughly. It is especially important to con-
sider applicable dimensions and observe
the following instructions:
• This device has not been designed for
being used by persons (including children)
that are physically or mentally handicap-
ped or have sensory disabilities. Moreover,
it is not allowed to use this device without
sufficient experience and/or knowledge,
unless these persons will be supervised
by persons responsible for their security
or in case they have been instructed how
to use this device.
• Children are to be supervised in order to
make sure that they do not play with this
device.
• The installation and connection of the
sauna heating unit, control unit and
other electrical equipment must be ac-
complished only by an expert. In this re-
gard it is especially important to meet the
required safety precautions in accordance
with VDE 0100 v. §49 DA/6 and VDE 0100
part 703/2006-2.
• The sauna heating and control units may
be installed only in sauna cabins made of
suitable, low resin and untreated material
(for example: Nordic pine)
• Only a sauna oven with the appropriate
heating capacity may be installed in the
sauna cabin (see Table 2).
• There should always be a provision for air
intake and exhaust vents in every sauna
cabin. The air intake vents must always
be aligned behind the sauna heating unit,
ca. 5 to 10 cm above the floor. Please use
the minimum dimensions of the air intake
and exhaust vents listed in Table 1.
• The exhaust vents must always be placed
towards the sauna heating unit diagonally
in the rear sauna wall, lower area. The

5
GB
in the table.
• During the installation of the sauna hea-
ting unit, make certain that the vertical
clearance between the upper edge of the
sauna heating unit and the sauna ceiling
is sufficient . The horizontal (lateral) clea-
rance between the sauna heating unit and
the cabin wall is provided in the dimension
diagram of the respective sauna heating
unit. The required distance between the
lower edge of the sauna heating unit and
the floor is also provided by the dimension
diagram. In case of floor-standing ovens,
the distance is determined by the base.
• Fundamentally, it is important to make
sure that the sauna heating unit is not
placed on a floor that consists of an easily
flammable material (wood, synthetic floo-
ring or similar material). Ceramic tiles or
similar materials are practical in the area
of the sauna.
• Underfloor heating in a sauna leads to in-
creased surface temperature of the floor.
• The distance between the oven safety
grid or recliner bench and other flamma-
ble materials and the sauna heating unit
are provided in the dimensional data of the
respective sauna heating unit. The safety
grid height must be approximately equal
to the frontal height of the sauna heating
unit.
• By cleaning of parts with sharp edges
or corners the appropriate personal
protection measures against potential in-
juries should be taken.
• The sauna heaters should be secured
against overturning during installation on
site.
Electrical connection
Your electrician will be able to accomplish
this work without further explanation in ac-
cordance with the provided wiring schema-
tic and with the help of the circuit diagram
mounted inside the respective control unit.
Be sure to note, however, that live wires
should not be visibly laid onto the inner cabin
walls due to safety considerations. For this
reason, the wall element with the air intake
vent is already equipped with cable conduits
in most sauna cabins
Should there be no cable conduits in your
cabin, drill an hole in the cabin wall imme-
diately adjacent to the sauna heating unit
where the cable projects from the sauna he-
ating unit and pull the cable through this hole
towards the exterior and then to the control
unit. The cable as well as all other connec-
ting lines (supply wire to the power source
and to the cabin lighting) on the outside wall
of the cabin should also be protected from
damage, for ex. by installation in cable con-
duits or by covering with wooden skirting
strips.
Attention!
Dear customer,
according to the valid regulations, the
electrical connection of the sauna heater
and the control box has to be carried out
through the specialist of an authorized
electric shop.
We would like to mention to the fact that
in case of a warrenty claim, you are kind-
ly requested to present a copy of the in-
voice of the executive electric shop.
The sauna heater, if used with remote con-
trol*, may be used only in combination with
the appropriate cover protection system or
S-Guard system.
*Remote control – means settings, switch-
ing, control and adjustment of the sauna
control unit by means of commands trans-
mitted from a remote location beyond sight
distance using telecommunication, wire- or
wireless signal transmission systems, net-
work and similar systems.

7
GB
Example of a properly connected sauna system Herkules S25
Caution! Always
make certain
to include neu-
tral conductor N
clamp
7,5 kW 9,0 kW
4
Saunasteuerger t
control unit
5
5
Netz / Main
7,5 - 9 kW
400 V AC 3N
PEU V W N
1500W 1500W 1500W 1500W 1500W 1500W
9 kW
Capacity
acc. DIN
Installation
dimensions
H/W/D cm
For cabin
size
Minimum
dimensions of
air intake and
exhaust vents
Weight
without
stones
without
package
Stone filling Electrical.
Connection
Fuse control
unit in A
Connecting
cable main
- control unit
in mm²
Connecting
cable control
unit - heater
in mm²
For operation with
control units
7,5 kW
75 / 40 / 38,5
8 - 12 m³ 35 x 5 cm
25,5kg 25 kg
3N AC
50 Hz
400 V
3 x 16 5 x 2,5 5 x 1,5
EMOTEC DC 9000
EMOTEC DC 9000 DB/DL/DLF
EMOTEC HCS 9003
EMOTEC HCS 9003 DB/DL/DLF
EmoTouch II PB/AF/GF
9,0 kW 10 - 14 m³ 35 x 6 cm
All cross sections of a line are minimum diameters in mm² (Copper line)
U V W N PE
1500W 1500W 1500W
400 V AC 3N7,5 kW
1500W 1500W

8GB
Example of a properly connected sauna system Herkules S25 vapor
Caution! Always
make certain
to include neu-
tral conductor N
clamp
7,5 kW 9,0 kW
4
Saunasteuerger t
control unit
ECON / EMOTEC
4
5
3
optional
5
Netz / Main
7,5 - 9,0 kW
Vaporicer
400 V AC 3N
PEU V W N
1500W 1500W 1500W 1500W 1500W 1500W
9 kW
Capacity
acc. DIN Vaporicer
Installation
dimensions
H/W/D cm
For cabin
size
Minimum
dimensions
of air intake
and exhaust
vents
Weight
without
stones
without
package
Stone
filling
Electrical.
Connection
Fuse
control
unit in A
Connecting
cable main
- control
unit in mm²
Connecting
cable
control unit
- heater
in mm²
For operation with
control units
7,5 kW
2,0 kW
ca. 5 l
75 / 45
/ 38,5
8 - 12 m³ 35 x 5 cm
30 kg 25 kg
3N AC
50 Hz
400 V
3 x 16 5 x 2,5
5 x 1,5
&
4 x 1,5
EMOTEC HCS 9003
EMOTEC HCS 9003
DB/DL/DLF
EmoTouch II PB/AF/GF
9,0 kW 10 - 14 m³ 35 x 6 cm
All cross sections of a line are minimum diameters in mm² (Copper line)
PE
Wm
N
Wb

Wm
Wb
N
PE
U V W N PE
1500W 1500W 1500W
400 V AC 3N7,5 kW
1500W 1500W

9
GB
40 cm
4 cm
4 cm
4 cm
4 cm
42,5 cm
Assembly instructions
Minimum distances
• The minimum height of the sauna cubicle
is 1.90 m on the inside
• When you are assembling the sauna
heater you must ensure that the verti-
cal distance between the top edge of
the sauna heater and the sauna ceiling
is at least 90 cm and that the horizontal
(at the side) distance between the heater
and cabin wall is at least 4 cm (Fig. 1).
• The distance from the heater grid and
the bench to other inflammable materials
near the heater must be at least 4 cm.
The heater grid must be more or less the
same height as the front of the heater.
Cabin wall
Heater shieldr
Fig. 1a
• Complete the connections as shown in
the circuit plan.
The circuit plan is affixed close to the mains
terminal.
• Connect the unit to the control unit.
Make certain that you have complied
with the local electricity board and the
VDE recommendations.
• Place the lid on the connection box.
Use 2 metal screws for this
Contents
The contents are as follows:
1 sauna heater
4 sauna stone units packed separately pa-
cked in a woven sack
1 evaporator dish
Herkules S25
45 cm
4 cm
4 cm
4 cm
4 cm
42 ,5cm
Heater shield
Herkules S25 vapor
Cabin wall
Fig. 1b

10 GB
The optional fixed water connection
ItemCode. 94.4845
Fig1a
Fig1b
(1)
(2)
(7) (6)
(4)
(5)
(3)
Fig 2
(only by vapor version)
fixed water connection 3/4“
floating body
1 = T-piece
2 = plug
3 = sealing
4 = hose clip
5 = hose clamp
6 = silicone hose
7 = reinforced hose
Fixed-water-connection for the additional in-
stallation at heaters with vaporizer to the au-
tomatic filling from the water pipe-network.
Installation at the back side of the heater.
Connection by steel flex-hose.
A plunger (1) opens or closes the volve (2),
so that you can be sure your container is al-
ways full.
By rotation of the floating body, the water le-
vel can be regulated.
Hose-connection: 1/2“-screw thread.
Important Information:
The rules of the EN 1717 as well
as the DIN 1988 part 4 are to respect.
It is important to prevent that the water
can‘t flow back into the drinking water-
management-system. Pipe or system
separator are suitable for example.
Please ask your drinking water sup-
plier or in a authorized sanitary spe-
cialized trade if necessary.
With this fixed-water-connection, you got the
possibility of a permanent water-supply.
Installation
• Please use Teflon gasket strips for
seal up all the connection screws.
• Screw in the 1/2 ‚‘ Messing-T-piece on
one side the 1/2 ‚‘ plug with the enclosed
sealing.
• Screw at the opposite the 1/2 ‚‘ hose-clip.
• At the lateral outflow of the T-piece, please
screw in the enclosed steel-hose.
• Put the enclosed piece of silicone-hose on
the hose-nozzle of the drain plug from the
vaporizer and secures it with the enclosed
hose-clamp.
150
180
65
(1)
(2)

11
GB
Assemby of the water supply tank
• Srew the water supply tank into the back-
side with the help of 2 self-tapping srews
B4, 2x9.5.
• Assemble now the floating valve in the
tank. Pay attention to the floating body
which should accomplish a bouncing and
which should not attach to the tank barrier.
• A 3/4“ screw thread is located on the out-
flow of the floating valve. From this point
on, an individual connection of the feed
line to the fixed water connection is possi-
ble.
Please note that:
A gate valve has to be installed bet-
ween the fixed net and the fixed water con-
nection. If the fixed water connection is not
used for a long time, the gate valve should
be closed.
Attention: max. operating pressure
6 bar
tapping screw
4,2 x 9,5
3/4“ permanent
water connection
50
194
140
In the case that the holes for assembly on
the backside of the sauna oven are lacking,
drill 2 mounting holes Ø 3.4 mm into the
back according to the specification.
• Put before mounted adapter-piece with
the hose-nozzle into the open end of the
silicone-hose. Secure it with the hose-
clamp.
reinforced hose
drain plug
silicone hose
hose clamp
hose clip
hose clip
sealing
T-piece
plug

12 GB
4x Ø 3,5
54
ca.23
299
1.
2.
A
94 4707
4x Ø 3,5
54
ca.23
299
52
1
2
94 4707
A
4 plate screws for each
All plate screws for suspension of the
heater protector.
All metric screws: for mounting the
rocker switch
All dimensions provided in mm.
Assembly of the protective cover on the sauna heater
Ansicht A
Control cable for rocker switch Lay the control cable for the rocker switch and heater
supply with a minimum clearance of 30 mm.
4 plate screws for each
Herkules S 25
Herkules S 25 Vapor

13
GB
Filling the evaporator
When you are filling the evaporator by hand,
always remove the dish first.
Using a Finnish sauna
In this form of operation the evaporator is
not in use. It is imperative to ensure that
no herbs or essence are in the evapora-
tor dish, because they could catch fire as
a result of over-heating. Essences or any
other kind of additive to be added to the wa-
ter you pour only according to the manufac-
turers instructions.
When using any sort of infusion when your
sauna treatment is over, you must not pour
the water from the ladle too quickly over the
stones: this is the only way of ensuring that
the water vaporises completely so that the
infusion can take full effect.
evaporator dish
Never add more infusion or essential oil
to the water being poured than is indica-
ted on the pack. Never use alcohol or un-
diluted infusions. Danger! There is a risk
of fire.
Danger: Always pour the water con-
taining an infusion over the stones
and never anywhere else.
When you are using the Finnish bath
never put herbs or anything similar
into the evaporator dish. Fire risk
Air conditioning operation
Only with the Herkules S25 vapor
Danger
When you are using the sauna, the
evaporator dish can get extremely hot. We
advise using something to lift it up.
Emptying the evaporator
The water outlet is under
the drain cock. Put a sui-
table container under the
stove before turning on
the drain cock.

14 GB
Operation with vaporizer
(only Bi-O heaters)
The control of the vaporizer is managed by
the control unit. Either you receive a humi-
dity value which is regulated by a variance
comparison at the sensor or which is deter-
mined through a timing cycle.
Please note that the relative humidity varies
greatly due to the varying temperature dis-
tribution in the cabin. The readings of the
hygrometer and the readings at the control
unit can for that reason be very different.
Guarantee that sufficient water is in the sto-
rage vessel
Never add essences, volatile oils or herbs
to the water; instead add these to the her-
bal bowl on the lid of the vaporizer.
These volatile oils which are released
through action of the hot, rising steam are
automatically distributed throughout the ca-
bin with the rising steam.
If the water supply in the vaporizer has been
drained, a buzzing signal indicates the wa-
ter storage. To continue your sauna session,
you have to refill the tank after a 5 minutes
stop of the sauna control or a changing to
Finnish sauna for 5 minutes.
The heating rod in the vaporizer must cool
down for 5 minutes before cold water is re-
filled.
Never pour water on the red-hot hea-
ting rod. Besides of the danger of
scald, the heating rod could be damaged.
Fill in the water up to the upper water level
marking.
If additives are put in the water, this gene-
rally leads to a foamy boiling over of the wa-
ter. In this case the water must be drained
and the interior of the cold reservoir washed
out with a cloth soaked in alcohol or mineral
spirits. Even small remainders of essences
on the vaporizer wall will change the natural
molecular structure of the water.
Add herbs and essences to the
herbal bowl only.
By adding essences or any other
additives for air humidity, a health
hazard cannot be removed. It is advised
not to use those additives apart from the
recommended ones by the manufacturer
of the oven.
De-scaling of the vaporizer
Consult your water utility company to deter-
mine the hardness level of your water. In
areas with hardness level 1 (0-8,4° Ger-
man hardness levels), the system generally
works without problems and must be de-
scaled only when necessary.
Should your water lie within the hardness
levels 2-3, the vaporizer must be de-scaled
from time to time (in accordance with the
hardness level).
To this end, add the de-scaling product for
household appliances, which is intended for
aluminium, to the water in the vaporizer in
accordance with manufacturer´s instruc-
tions. Bring the water-and-de-scaling pro-
duct mixture to a boil for about 10 minutes
and allow to cool. After cooling, drain the
mixture from the vaporizer and rinse at least
twice with clear water. Note also the instruc-
tions given by the de-scaling product manuf-
acturer.
Attention: Risk of scalding at the
steam outlet. Essences and herbs
are to be placed in the herb dish only.
Caution concerning control units with
post-heating phase. Never leave
the herbal bag in the herbal bowl during the
post-heating phase after a moist steam ses-
sion. These dry out rapidly in this case and a
present a fire hazard!
For fire safety reasons only herbs in perfora-
ted aluminium bags may be used.

15
GB
Please be sure to note!
Do not stack the stones in layers; stack them
loosely instead, leaving as many spaces as
possible to allow the rising hot air to circu-
late.
Remove stones from the sauna heater
only when they are cooled off.
Sauna stones
The sauna stone is a natural product.
Check the sauna stones at regular intervals.
Strong infusion concentrates especially can
weaken the sauna stones and cause them to
disintegrate over time. Consult your sauna
supplier if necessary.
Thoroughly clean the sauna stones provided
under running water and then place them in
the stone receptacle so that the convection
air current can circulate easily between the
stones (Illust. 9 + 10).
The number of stones is adequate to cre-
ate a steam burst, vaporizing about 10 cl of
water per m³ cabin volume. Always wait 10
minutes after infusion before repeating the
infusion. Only then are the sauna stones
sufficiently hot.
Never add more infusion agents or volatile
oils than instructed on the packaging. Never
use alcohol or undiluted concentrates. Cau-
tion! Fire hazard!
Maintenance and care
All sauna heating units are made of low-
corrosion material. Still, to enjoy your sau-
na heating unit for a long time, you should
maintain and care for the unit. To this end,
always make sure that the vents and re-
flection plating in the area of air intake are
free of objects. These can easily become
clogged with fuzz and dust when drawing in
fresh air. This reduces the air convection in
the sauna heating unit and can be a cause
of unacceptable temperatures.
Clean or de-scale the units when needed.
Refer to your sauna supplier or directly to
the manufacturing plant in case of defects or
signs of wear and tear.
Only use original manufacturer‘s replace-
ment parts, which can be obtained from your
supplier or directly from the manufacturer.
If you do not use your sauna for a signifi-
cant period of time, always check before
next use that cloths, cleansers or other
objects have not been placed on the sau-
na heating unit or the vaporizer before
turning them on.

16 GB
For the installation of sauna heaters, please
pay attention to the DIN VDE 0100 part 703 !
This standard makes the following statement valid
in your newest expenditure, since February 2006,
paragraph 703.412.05; Quotation:
The additional must be planned for all electric cir-
cuits of the Sauna by one or more fault current
protection device (RCDs) with a calculation diffe-
rence stream not more largely than 30 mA, exclu-
ded of it is Saunaheating.
The EN 60335-1 DIN VDE 0700 part 1 of January
2001 states the following in paragraph 13; quote:
The leakage current may not exceed the following
values during operation:
- for stationary heaters of protection class I 0,75
mA; or 0,75 mA each kW input of the appliance,
depending on the higher value, at a maximum va-
lue of 5 mA.
If the appliance is equipped with a protective de-
vice for leakage current (ELCB), please pay atten-
tion to the fact that no other electrical units will be
protected by this ELCB.
Under current manufacturing methods, it is not yet
possible to produce tubular heating elements for
sauna heaters which do not attract moisture on
each end from the surrounding air. It is also pos-
sible that moisture from the surrounding air has
been concentrated in the magnesium-oxide filling
in the heating elements during transport or sto-
rage and is now causing the ELCB to be triggered.
In this case, the oven must be heated up under
supervision of an expert, during which the PE con-
ductor is not connected. After about 10 minutes,
when moisture has evaporated from the heating
elements , the oven must be reconnected to the
PE conductor!
If the sauna heater is not in use for a significant
period of time, we recommend running it every 6
weeks, so as to avoid moisture concentrating in
the heating elements.
Therefore, should the ELCB be triggered during
start-up, the electrical installation must be che-
cked.
Installation of the sauna heater and control unit
may be undertaken only by an authorized electri-
cian. Without documentation of such installation, a
warranty is fundamentally invalid.

17
GB
Service Address:
EOS Saunatechnik GmbH
Adolf-Weiß-Straße 43
35759 Driedorf-Mademühlen, Germany
Tel: [phone]
Fax: [phone]
[email protected]
www.eos-sauna.de
WARRANTY
The warranty is provided according to the
legal regulations at present.
Manufacturer’s guarantee:
- The period of guarantee starts from the
date of purchase and lasts up to 2 years
by commercial use and 3 years by private
use.
- Always include the completed guarantee
certificate when returning equipment.
- The guarantee is void for appliances
which have been modified without
manufacturer’s explicit agreement.
- Damages caused by incorrect operation
or handling through non-authorized per-
sons are not covered under the terms of
guarantee.
- In the event of a claim please indicate the
serial number as well as the item number
and model name with detailed description
of the fault.
- This guarantee covers defective parts
and labour but not the defects caused by
wear and tear.
In case of complaint please return the
equipment in its original packaging or other
suitable packaging (caution: danger of
transport damage) to our service depart-
ment.
Always include the completed warranty
certificate when returning equipment.
Possible shipping costs arising from the
transport to and from point of repair cannot
be overtaken by us.
Outside of Germany please contact your
specialist dealer in case of warranty claims.
Direct warranty processing with our service
department is in this case not possible.
Equipment commissioning date:
Stamp and signature of the authorized
electrician:
Please keep this address in a safe place to-
gether with the installation guide.
To help us answer your questions quickly
and competently please provide the infor-
mation printed on the type shield including
the model, item no. and serial no., in all in-
quiries.

18 GB
Handling procedures for return shipments (RMA) - Details for all returns !
Dear customer
we hope that you will rejoice in the ordered articles. Just in case that you are not entirely contented as an
exeption, please follow the procedures specified below.This enabling us to ensure a quick and smooth
handling of the return shipment.
Form of complaint:
Please absolutely respect for all returns!
• Please add the available RMA-voucher always completely filled out together with an
invoice copy to the return shipment! Do not stick it on the goods or on the packaging.
We do not accept the return shipment without these papers.
• Not prepaid parcels will be refused and returned to Sender! Please always ask for the
RMA-No. for the cheapest return.
• Please pay attention that the goods have to be sent back without visible marks of
use in the original scope of delivery and in original packing.
• We recommend to use an additional solid and break-proof covering box which
should be padded out with styrofoam, paper or similar. Transport damages as a result of
faulty packing are for the sender‘s account.
2) Faulty goods
• The implied warrenty pe-
riod is 2 years.Please
contact your dealer in
case of faulty or wrong
articles or missing ac-
cessories. He will discuss
with you the individual
case and try for immediate
and customer-friendly so-
lution.
• For economic returns
within Germany you will
get an RMA-number
from the manufacturer.
• All returns have to be in
the original packing of
the goods with corre-
sponding accessories.
Please repack the goods
to avoid damages. In case
of wrong delivery, please
do not use this article !
3) Problems of installation
and functioning
• Please read the manual
carefully first of all and
pay attention to the indica-
ted assembly or installing
instructions.
• Your dealer should be
the first contact person
because he knows his
products best and also
knows possible problems.
• In case of function
problems with an arti-
cle, please check at first
whether there is an obvi-
ous material defect. The
quality system in our fac-
tory reduces malfunctions
of new appliances to al-
most zero.
.
1) Transport damage
• Please check the content
of your parcel immediately
and advise the forwarding
company of a claim (par-
cel service/ freight forwar-
der)
• Do not use damaged
goods!
• Ask the forwarder for a
written acknowledge-
ment of the damages.
• Report the claim promp-
tly by phone to your
dealer. He will discuss
with you how to act in this
case.
• If the transport box has
been damaged, please
use an additional covering
box. Do not forget to add
the acknowledgement of
the damage of the for-
warding company !