EOS Invisio Midi User manual

1
D
MADE IN GERMANY
Druck Nr. 29344614en / 28.16
Invisio Midi
GB Installation and operation manual
sauna heater for concealed installation

2GB
English
Contents
Intended use..................................................................................................................................................3
General notes................................................................................................................................................3
Important notes...........................................................................................................................................4
Advice for electrical connection ............................................................................................................6
Wiring diagram and connection example......................................................................................7-8
Installation
Technical specifications.....................................................................................................................9
Minimal clearances..............................................................................................................................9
Installation (basic steps) ...........................................................................................................10-11
Installation of the infusion funnel............................................................................................... 11
Installation final steps...................................................................................................................... 12
Commissioning / first switching.................................................................................................. 13
Replacement of heating elements........................................................................................13-14
Sauna stones .............................................................................................................................................. 15
Maintenance and care ............................................................................................................................ 15
Service address.......................................................................................................................................... 17
Recycling...................................................................................................................................................... 17
Warranty....................................................................................................................................................... 17
General Terms and Conditions of Service........................................................................................18

3
GB
Dear Customer,
You have purchased a high quality technical
appliance which will provide you with many
years of enjoyable sauna bathing. This sauna
heating system was constructed in accordance
with latest European safety standards, inspect-
ed and manufactured in accordance with the
Quality Standard DIN EN ISO 9001:2000.
This detailed installation and user‘s guide was
created for your information. Please note espe-
cially the important information and the detaila
dealing with the electrical connection.
We wish you a richly invigorating and restora-
tive sauna bathing experience.
Intended use
This sauna heater is exclusively designed for
the heating of sauna cabins, in connection with
an appropriate control unit.
Any use apart from the dened application
shall be regarded as non-intended use. Adher-
ence to the conventional operating, mainte-
nance and servicing conditions is also part of
the intended use.
The manufacturer cannot be made responsible
for deviating alterations undertaken on the au-
thority of the user and any consequential dam-
age. The risk for such measures shall be borne
solely by the person carrying out the altera-
tions and causing the damage.
General notes
Please note that an optimal sauna climate can
be reached only when the cabin, with its air in-
take and exhaust, the sauna heating unit and
the control unit have been tuned for compati-
bility with one another.
Please note all data and information provided
by your sauna supplier.
The sauna heating units warm your sauna cab-
in through means of heated air convection. To
this end, fresh air from the air intake vent is
drawn in, rises upon warming (convection) and
is then circulated through the cabin. A part of
the used air is pushed out through the exhaust
vent in the cabin. This is the means by which
the typical sauna climate develops, reaching
characteristic temperatures of about 110° C
directly under the ceiling of your sauna, which
fall o to about 30-40°C in the oor area due
to the temperature gradient in the sauna cabin.
Therefore, it is not unusual when, for example,
temperatures of 110°C prevail in the area of
the temperature sensor over the oven, while
the thermometer, which is installed 20-25 cm
under the cabin ceiling on the sauna wall, reg-
isters only 85° C. With a temperature setting at
maximum, the mean bathing temperature lies
between 80°C and 90°C in the area of the upper
recliner bench.
Please note that the highest temperature val-
ues in the cabin always develop in the area
above the sauna heating unit and that the tem-
perature sensor and safety limiter must be in-
stalled in this area in accordance with the con-
trol unit installation guide.
At the initial heating, you may notice a slight
odor arising from evaporation of substances
from the manufacturing process. Air out your
cabin after this cycle before you begin with the
sauna bath
First of all check whether the sauna heater
has arrived at your site undamaged. Regis-
ter transport damage claims immediately
with the delivering transport company or
please contact the supplier who provided
the equipment to you.

4GB
Important notes
• Unprofessional installation may cau-
se a re hazard! Please read these instal-
lation instructions carefully. In particular,
please observe the dimensions stated and
the following notes.
• This device can be used by children aged
8 upwards and by persons with physical,
sensory, or mental disabilities, or who
have inadequate experience and know-
ledge if they are supervised or if they have
received adequate instruction in how to
use the device safely and understand the
associated risks. Children may not play
with this device. Children may not clean
or carry out any user maintenance if un-
supervised.
• Children should be supervised to make
sure that they will not play with the unit.
• Only specialists may install and con-
nect the sauna heater, control unit and
other electrical equipment with a xed
mains connection. The necessary protec-
tive measures according to VDE 0100 of §
49 DA/6 and VDE 0100 part 703/2006-2
must be observed.
• Sauna heater and controller may only be
used in sauna cabins made of suitable, low-
resin, untreated materials (e.g. spruce).
• Only a sauna heater with the appropriate
power output may be installed in the sau-
na cabin.
• Please provide air intake and vent ope-
nings in each sauna cabin. The air intakes
must always be positioned behind the
sauna heater, approx. 5 to 10 cm above
the oor. The minimum dimensions of the
air intake and vent openings are stated in
the table.
• The duct vents are always to be positioned
oset diagonally to the sauna heater in
the lower area of the rear sauna wall. The
air intake and vents may not be covered.
Please observe the sauna cabin supplier's
instructions.
• Only the control units specied herein
must be used for the operation of the
sauna heater. This control unit must be
positioned at an appropriate point on the
cabin outer wall; the associated sensor
must be positioned inside the sauna cabin
according to the installation instructions
included with the control unit.
• Caution: Covering the heater or an
incorrectly lled stone container represent
a re hazard.
• Every time before the sauna is used,
ensure that no objects have been left lying
on the sauna heater.
• Caution: The high sauna heater
temperatures generated during operation
can cause burns.

5
GB
• Do not put the sauna heater into operation
when the air intake is closed.
• The cabin lighting and the corresponding
installation must correspond with the
"splash protected" version in accordance
with DIN EN VDE 0100 T 703. Therefore,
only VDE-tested sauna light with max. 40
Watt may be installed in connection with
the sauna heater.
• Only a locally certied electrician
may connect the sauna facility (sauna
heater, control unit, lighting etc.) to a xed
mains connection.
• All electrical installations and all connec-
tion lines that are installed inside the cab-
in must be suitable for an ambient tem-
perature of at least 170 °C. If single-wire
cables are used as connection lines, they
must be protected using a exible metal
tube connected to the equipment ground-
ing conductor. Please see the table for the
minimum cross-section of the connection
cable and the suitable cabin size in rela-
tion to the power input in kW.
• When installing the sauna heater, please
ensure that the vertical clearance be-
tween the sauna heater upper edge and
the sauna ceiling is maintained. Please
see also the dimensions diagram for the
clearance between the lower edge of the
sauna heater and the oor. On heaters
with bases, this clearance is maintained
via the base or legs of the device.
• Please always ensure that the sauna heat-
er is never placed on ooring made of
ammable material (wood, plastic oor-
ing etc). Ceramic tiles are recommended
as oor materials.
• Floor heating in the sauna cabin increases
the surface temperature of the ooring.
• Please see the dimensions information
for the respective sauna heater for the
clearance between the heater protective
grating or the bench and other ammable
materials. The heater protective grating
must roughly accord with the front height
of the sauna heater.
• Please also observe the information and
instructions provided by the cabin manu-
facturer.
• Please take precautions when
cleaning components with sharp edges.
• Upright heaters need to be tted on site
with elements that prevent them from
overturning.
• Attention: Pour the infusion water
only on the sauna rocks and never any-
where else.
• When using your sauna in a dry
Finnish mode never add sauna essences or
place any herbs into the vaporizer holder
for essences/herbs. Fire hazard!
• Never add more essences or vol-

6GB
Electrical connection
Your electrician will be able to accomplish this
work without further explanation in accord-
ance with the provided wiring diagram and
with the help of the circuit diagram mounted
inside the respective control unit.
Be sure to note, however, that live wires should
not be visibly laid onto the inner cabin walls
due to safety considerations. For this reason,
the wall element with the air intake vent is usu-
ally already equipped with cable conduits in
most sauna cabins
Should there be no cable conduits in your cab-
in, drill a hole in the cabin wall immediately
adjacent to the sauna heating unit where the
cable projects from the sauna heating unit and
pull the cable through this hole towards the ex-
terior and then to the control unit. The cable as
well as all other connecting lines (supply wire
to the power source and to the cabin lighting)
on the outside wall of the cabin should also be
protected from damage, for ex. by installation
in cable conduits or by covering with wooden
skirting strips.
Attention!
Dear customer,
according to the valid regulations, the
electrical connection of the sauna heater
and the control box has to be carried out
through the specialist of an authorized
electric shop.
Please be advised that in case of a war-
ranty claim, you are kindly requested to
present a copy of the invoice of the elec-
tric shop which carried out all works.
atile oils than advised on the packaging.
Never use alcohol or undiluted concen-
trates. Caution! Fire hazard!
When designing the cabin ensure that
the external exposed glass surfaces only re-
ach a maximum temperature of 76°C. If ne-
cessary, protective features need to be t-
ted.

7
GB
Connection example
6-9 kW
LSG
5 5
5
4
5
4
Saunasteuergerät
Control unit
Boîtier de commande
Пульт управления
Saunaheizgerät
Sauna heater
Poêle de sauna
Печь для сауны
Leistungsschaltgerät
Power extension unit
Extension de puissance
Блок расширения мощности
Netz / Mains / Réseau / Сеть
4
Saunasteuergerät
Control unit
Boîtier de commande
Пульт управления
Saunaheizgerät
Sauna heater
Poêle de sauna
Печь для сауны
5
5
Netz / Mains / Réseau / Сеть
12 kW

8GB
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Attention! Make sure to always
connect the neutral wire N.
Wiring diagram
6 kW
U V W N PEN N
9 kW
U V W N PEN N
12 kW
U V W N PE U V W N PE
1500 W 1500 W 1500 W 1500 W 1500 W 1500 W 1500 W 1500 W 1500 W 1500 W
1500 W 1500 W 1500 W 1500 W 1500 W 1500 W 1500 W 1500 W
Specications
Model Power Electrical connection Fuse protection A Connection mains -
control unit
Connection control
unit - heater
Invisio Midi
6,0 kW
9,0 kW
12,0 kW
400 V 3N AC 50 Hz 3 x 16 5 x 2,5² 5 x 1,5²
Alle Angaben zu Leitungsquerschnitten sind Mindestquerschnitte in mm² Kupferleitung.
Power Dimensions,
H x W x D cm For sauna size
Min size air
inlet and air
outlet
Weight
without stones
and packing
Stone lling
Power
extension
required
To be used with
control units
6,0 kW
9,0 kW
12,0 kW
65 / 71 /77
x 116 x 38
6-8 m³
9-14 m³
14-18 m³
35 x 4 cm
35 x 6 cm
35 x 7 cm
24 kg
25 kg
27 kg
20 kg
nein
EMOTEC L09 R
ECON D1, D2, D3, D4
EMOTEC D
EmoTouch II +

9
GB
1
4
6
3
5
2
The sauna heater is designed for use with 400V
3N AC 50Hz power supply and shall be operated
with the appropriate sauna control unit.
1. Sauna heater
2. Water infusion funnel with silicone hose
3. Adjustable feet
4. Safety grill
5. Water infusion gutter (pre-installed)
6. Connector tube
Minimal clearances
Installation example (side view)
Height values given in brackets indicate the possible heights
after the height adjustment.
Fig. 1
Specications
Nominal voltage: 400 V AC 3N 50 Hz
Power rating: 6.0 / 9.0 / 12.0 kW
Height: 650 / 710 / 770 mm
Width: 1160 mm,
Depth: 380 mm
Rock store volume: 20 kg
Leakage current: max. 0,75 mA per kW power
Intended use: sauna heater for use in domestic
and commercial sauna cabins.
Standard delivery:
1 sauna heater
1 metal funnel with silicone tube and connector
1 safety grill
4 heater feet
1 polybag with 4 at-head screws
1 warning shield
1 set of sauna rocks (appr. 20 kg)
The minimal inner height of the sauna cabin
shall be 1,90 m.
The horizontal gap between the sauna heater
and the cabin wall must be at least 4 cm.
The distance between partition wall or sauna
bench or other flammable materials and the
sauna heater shall be as shown below on Fig. 1.
The supplied safety grill shall be mounted along
the top edge of the partition wall between this
partition wall and sauna wall (Fig. 1). This shall
prevent that an object may be accidentally
dropped on the sauna heater.
Contradictory to the advice concerning the
mounting of the sensor of your sauna con-
trol unit, the temperature sensor shall not
be mounted on the ceiling above the sauna
heater but on the side wall as shown in the
diagram (Fig. 1).
min. 10
105
min. 30
min. 1900
min. 300
100
720 (660/600)
31545
min. 10
min. 30
min. 40
770 (710/650)
660
80
740
sizes in mm
Intake
Invisio
Midi
funnel
screen wall
safety grill
temperature sensor
1240
1160

10 GB
Installation
fixation screws
air deflector
Foot
Fig. 3
2. De-install the air deector
Loosen 4 screws at the heater sides and 1 screw
in the middle of the rear side of the air deector
(see g 3).
Lift the air deector upwards and take it o the
heater in order to gain access to the rock store
and heater interior.
Fig. 2a
The feet allow to adjust the heater height to 77,
71 or 65 cm.
Fig. 2b
1. Mount the heater feet
Remove both lower xation screws holding the
terminal box side panel (Fig 2a)
Insert the heater feet with the open sides facing
up into the appropriate openings in the side
corners of the heater housing.
Fixate each foot with a 4.2x9.5 screw at the re-
quired height. After this insert back the screws of
the terminal box panel and secure them.
3. Fill the stones into the rock store
Rinse the supplied stones with clear water before
lling them into the heater.
Place the heater at its designated position. Move
it against the rear sauna wall. The spacers at the
rear side will automatically ensure the correct
gap to the rear wall.
Now ll the stones into the rock store. Distribute
them evenly, make sure to leave sucient spaces
between the stones for air circulation (see g. 4
for details)
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Do not operate the heater without
the stones. Risk of re!
Please observe the additional information in the
chapter“Sauna stones”.
150
90
30
600
660
720

11
GB
Fig. 6
fastening screws
water splash funnel
silicone hose
connector tube
bench apron
Installation example
Fig. 5
5. Mount the air deector
Mount the air deector back on the heater. Pay
attention that the reclining panel shall face away
from the rear wall and the hot air exit shall be
under the 10 cm gap between the sauna wall
and the screen panel. Fasten it with 5 screws.
Please move o the safety lm from the unlac-
qered version.
6. Install the water-splash funnel
• Insert the supplied connector (angled tube
piece) into the hole above the gutter on the
side wall of the heater. Make sure it sits tightly.
• Mount the funnel at the suitable place to the
sauna wall or partition wall with 2 screws.
• Pay attention that the funnel should be placed
well above the gutter level.
• The mounting place of the funnel
should exclude the risk of its accidental
touching because it may be very hot! Risk
of burning!
• Connect the funnel and the connector with
the silicone tube. The tube should decline to
the connector, the contact with the heater
must be avoided.
4. Mount the water infusion gutter
The gutter may be mounted in two ways by
turning it around (g. 5) in order to allow the
connection of the water supply hose from the
left or from the right side.
Choose the side where the water supply for
later water infusion shall be connected to and
insert the gutter accordingly, so that it reclines
away from the water connection point to the
opposite end.
Fasten the gutter with 2 screws 4,2 x 9,5 per side
to the side panels of the air deector (g. 5).
Fig. 4
Rock store

12 GB
Fig. 8
Terminal box
cover panel
safety grill
partition wall
Fig. 7
7. Temperature sensor installation
Contradictory to the advice concerning the
installation of the sensor given in the sauna
control unit manual, the temperature sensor
shall be mounted centered to the heater on the
side wall 10 cm under the safety grill - as shown
on the page 9, g. 1.
Connect the sensor as per installation manual of
the sauna control unit.
8. Electrical connection
Loosen 4 screws (4,2x9,5) to remove the cover
panel of the terminal box on the heater side.
Make electrical connections as per wiring dia-
gram (pages 7 - 8). The wiring diagram is also
attached on the inner side of the cover panel.
Draw the cable through the opening in the bot-
tom of the terminal box and close the terminal
box compartment.
9. Partition wall and safety grill
Install the partition wall (screen) so that the safe-
ty gaps as given on Fig. 1, page 8, are observed.
Make sure that the heater’s hot air exit opening
is lined up properly with the screen wall gap.
The partition wall does not belong to the deliv-
ery scope of the sauna heater.
Ensure that the partition wall is mounted tightly.
Mount the safety grill along the top edge of the
partition wall with two fastening screws(5x16).
The safety grill prevents that an
object may be accidentally dropped on
the heater. Do not use the heater without
safety grill! Fire risk!
10. Mount the warning shield
Mount the warning shield with 4 screws (2,9x9,5)
to the sauna wall above the screen wall. The
standard shield is supplied in German. A local
language version “Do not place any objects on
the grill. Risk of re!”has to be provided on site.

13
GB
10. Commissioning
Riskofre!Alwaysmakesurebefore
switchingthesauna heaterthat noobjects
were forgotten on the safety grill.
Switch on the control unit.
Select the appropriate operation mode (set-
tings).
By the first heat-up an unpleasant odour of
burned lubricants may appear. This is normal
and will only take place by the first heating.
Ventilate the sauna properly. By later use no such
unpleasant odours shall occur
11. Troubleshooting
Problem: Heater does not heat or doesn’t heat
properly.
Reason: One or several heating element are
faulty.
Help: Replace faulty elements (only through a
qualied specialist).
Problem: No evaporation effect after filling
water into the water-splash funnel
Reason: Connection tube lose, blocked or has
a sharp bend
Help: Check the water supply silicone tube from
the funnel to the heater.
12. Maintenance
How to replace heating elements
12.1 Preparation
1. Disconnect the heater from power.
2. Gain access to heater.
3. Remove the deector cover (1) (4 screws).
4. Remove the cover of the terminal box
(8) (4 screws).
5. Lift up and remove the gutter (2).
6. Remove the sauna rocks.
7. Remove the support (3) (2 screws).
12.2 Remove the upper heating element
Notice: Always remove the upper heating
element (4).
10. Pull off the cable contacts from the
heating elements.
11. Undo the fixation nut of the heating
element
12. Pull the heating element inwards and
take it out.
12.3 Removing other heating elements
13. Remove the rocks store (7)
14. Repeat steps 10-12 for the respective
heating elements.
12.4 Installing heating elements
12. Insert a new heating element into posi-
tion in reverse order.
13. Fasten each heating element with the
xation nut.
14. Insert the rock store (7) back into posi-
tion before mounting the upper heating
element.
15. Restore the electrical connections to the
heating elements.
12.5 Final steps
16. Mount the support (3) to the rock store
(7) (2 screws).
17. Fill the sauna rocks into the store.
18. Mount the gutter (2).
19. Install the terminal box cover (8) (4
screws)
20. Mount the deector cover (1) (4 screws).
21. Restore the power supply to heater.
Moving the sauna heater
Removethesaunastonesbeforemoving
the heater. Do not pull or push the heater over
oor, this may cause scratches of the oor or
may damage the feet. Lift the heater slightly and
reposition it as required.

14 GB
Fig. 9
1. Air deector
2. Rock store
3. Supports for heating elements
4. Heating elements
5. Fastening nuts for heating elements
6. Terminal box cover panel
1
2
4
6
5
3
Attention!
The water infusioneect always occursre-
tarded.Forasteam shockeect poursome
water into the funnel with a sauna ladle.
Then, the water is led across the sauna rocks in
the oven by the silicone connecting hose and
evenly distributed over the rocks through the
infusion gutter.
Now the steam will quickly rise with the hot up-
rising air ow and will spread around the sauna
cabin from top down, delivering the famous
„loylu“ steam shock eect.
Attention! Do not pour too much water at once.
Be aware that the steam is hot and the steam
shock effect always occurs retarded, which
may cause scalding, particularly at the upper
benches.
Remember that the sauna rocks must heat up
again after each infusion in order to produce an
intensive steam. Therefore, wait approximately
8 to 10 minutes for the next infusion.
Always dilute essences with water as advised
by the manufacturer (check the packaging for
details). Never use pure essences!
Explosion drawing

15
GB
Please be sure to note!
Do not insert sauna rocks too tightly in
the rock store. Place them loose, leaving
as many spaces as possible to allow the
free ow of hot air for circulation purpo-
ses.
Remove stones from the sauna heater
only when they cooled down.
It cannot be excluded that hot rocks
or their parts fall out of the rock store.
Risk of re!
Sauna stones are a natural product. Check the
sauna stones at regular intervals. Aggressive
sauna essensces can weaken the sauna stones
and cause them to break apart over time. Con-
sult your sauna supplier if necessary.
Rinse the sauna stones provided under running
water and then place them in the stone com-
partment so that the convection air ow can
circulate easily between the stones (Illust. 9 +
10).
The quantity of stones is sucient to create a
steam shock, vaporizing about 10 cl of water
per m³ cabin volume. Always wait 10 minutes
after infusion before repeating the infusion.
Only then the sauna stones will re-heat suci-
ently again.
Never add more essences or volatile
oils than advised on the packaging. Never
use alcohol or undiluted concentrates. Cau-
tion! Fire hazard!
All sauna heating units are made of low-corro-
sion material. To enjoy your sauna heating unit
for a long time you should ensure maintainance
and take due care about the heater. Always
make sure that the air supply vents and reec-
tion surfaces in the area of air intake are free.
These can easily become clogged with fuzz and
dust when drawing in fresh air. This reduces the
air convection in the sauna heating unit and
can be a cause of too high temperatures.
Clean or de-scale the heater when needed.
Refer to your sauna supplier or directly to the
manufacturer in case of defects or signs of wear
and tear.
Only use original manufacturer‘s replacement
parts, which can be obtained from your sup-
plier or directly from the manufacturer.
If you did not use your sauna for a long period
of time, always check before next use that clo-
ths, cleansers or other objects have not been
left on the sauna heating unit or the vaporizer
before turning them on.
Sauna rocks Maintenance and care

16 GB
For the installation of sauna heaters, please
pay attention to the DIN VDE 0100 part 703 !
This standard makes the following statement
valid in your newest expenditure, since Februa-
ry 2006, paragraph 703.412.05; Quotation:
The additional must be planned for all electric
circuits of the Sauna by one or more fault current
protection device (RCDs) with a calculation die-
rence stream not more largely than 30 mA, exclu-
ded of it is Sauna heating.
The EN 60335-1 DIN (VDE 0700 part 1):2012-10
states the following in paragraph 13.2; quote:
The leakage current may not exceed the following
values during operation:
- for stationary heaters of protection class I 0,75
mA; or 0,75 mA each kW input of the appliance,
depending on the higher value, at a maximum
value of 5 mA.
If the appliance is equipped with a protective
device for leakage current (ELCB), please pay at-
tention to the fact that no other electrical units
will be protected by this ELCB.
Under current manufacturing technology, it is
not reasonable to use heating elements for sau-
na heaters which do not collect moisture from
the surrounding air. It is therefore possible that
a little bit of moisture from the surrounding air
may reach the magnesium-oxide lling in the
heating elements during transport or storage
and may cause the ELCB to release.
In this case the oven must be heated up under
supervision of an expert, during which the PE
conductor is not connected. After about 10
minutes, when moisture has evaporated from
the heating elements, the oven must be recon-
nected to the PE conductor!
If the sauna heater is not in use for a signicant
period of time, we recommend running it every
6 weeks, so as to avoid moisture concentrating
in the heating elements.
Therefore, should the ELCB be released during
start-up, the electrical installation must be che-
cked.
Installation of the sauna heater and control
unit must be undertaken only by an authorized
electrician. Without a documented proof of
such installation a warranty is generally void.

Service Address:
EOS Saunatechnik GmbH
Schneiderstriesch 1
35759 Driedorf, Germany
Tel: [phone]
Fax: [phone]
servicecent[email protected]
www.eos-sauna.de
Please keep this address in a safe place togeth-
er with the installation guide.
To help us answer your questions quickly and
competently please provide the information
printed on the type shield including the model,
item no. and serial no., in all inquiries.
Equipment commissioning date:
Stamp and signature of the authorized elec-
trician:
17
GB

General Terms and Conditions of Service
I. Scope
Unless otherwise agreed in writing in a specic case, the-
se terms and conditions of service shall apply to service
operations, including examining and repairing com-
plaints. All our existing or future legal relationships shall
be governed solely by the following terms and condi-
tions of service. Our recognition of any conicting terms
and conditions of the Ordering Party shall be conditio-
nal upon our having given our express written consent
to their applicability. We hereby expressly object to any
terms and conditions of the Ordering Party contained
in its General Terms and Conditions of Business or order
conrmation. If order conrmations or deliveries are ac-
cepted without reservation, this shall not be deemed to
constitute recognition of such terms and conditions. Any
ancillary agreements or amendments must be conrmed
in writing.
II. Prices and Payment Terms
The Ordering Party shall bear the following costs in
connection with the service operation:
• Disassembly/assembly and electrical (de-) instal-
lation
• Transportation, postage and packaging
• Function testing and troubleshooting including
inspection and repair costs
There shall be no third-party billing.
III. Performance Obligations / Ordering Party‘s
Cooperation
The Ordering Party shall provide free-of-charge assi-
stance to the manufacturer in carrying out the ser-
vice operation.
In the case of a warranty claim, the manufacturer
shall make the replacement parts necessary for the
service available to the Ordering Party free of charge.
IV. Service Visit by the manufacturer
In the event that it is essential that a manufacturer
employee carry out the service operation on site, this
must be agreed in advance. Where the main reason
for the service call is not the fault of the manufac-
turer, any costs incurred shall be recharged to the
Ordering Party after the service visit.
V. Liability
The manufacturer shall assume liability in accordance
with the currently applicable statutory regulations. The
packaging for all of our products is designed for the ship-
ping of individually packed goods (pallet). We expressly
point out that our packaging is not suitable for individual
shipments via parcel post.The manufacturer shall accept
no liability for damage incurred as a result of improper
packaging in an individual shipment.
VI. Manufacturer‘s Warranty
The manufacturer‘s warranty shall apply only in the
event that installation, operation and maintenance have
been carried out in accordance with the manufacturer‘s
specications contained in the assembly instructions
and instructions for use.
• The warranty period shall commence from the date
on which proof of purchase is provided and shall be
limited, in principle, to 24 months.
• Warranty services shall be performed only if the
proof of purchase relating to the equipment can be
presented.
• Any and all warranty claims shall become void if mo-
dications are made to the equipment without the
manufacturer‘s express consent.
• Any warranty claim shall likewise become void in
the case of defects that arise due to repairs or inter-
ventions made by unauthorized persons or due to
improper use.
• In the case of warranty claims, the serial and article
numbers must be indicated together with the desi-
gnation and a meaningful description of the fault.
• This warranty shall cover defective equipment parts,
with the exception of normal wear parts. Wear parts
shall include, among other things, light sources,
starters, gas or oil pressure dampers as well as acry-
lic glass panes, tubular heating elements and sauna
heater stones.
• Only original replacement parts may be used within
the warranty.
• Service visits by outside companies shall require a
written order to be issued by our service department.
• The equipment in question shall be sent to our
service department by the Ordering Party and at its
expense.
• Electrical assembly and installation work, including
in the event of service or replacement, shall be car-
ried out at the Customer‘s expense and shall not be
borne by the manufacturer.
Complaints in respect of our products shall be reported
to the specialist trader responsible and shall be exclusi-
vely handled via the latter.
The manufacturers General Terms and Conditions of
Business, as amended, shall apply in addition to the fo-
regoing terms and conditions of service.
As of 06/2015
18 GB