Epson C11CA31121 User manual

User’s Guide
M00010607EN

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. While
every precaution has been taken in the preparation of this manual, Seiko Epson Corporation assumes no
responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the
information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse
of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or
any consumable products other than those designated as Original Epson Products or Epson Approved Products by
Seiko Epson Corporation.
NOTICE: The contents of this manual are subject to change without notice.
©Seiko Epson Corporation 2009-2015. All rights reserved.
Trademarks
Microsoft, Windows, Windows Vista, Windows Server, and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Intel and Pentium are registered trademarks of Intel Corporation.
Google Chrome is a trademark of Google Inc.
Firefox®is a registered trademark of Mozilla Foundation.
Adobe is a trademark of Adobe Systems Incorporated.
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.
All other trademarks are the property of their respective owners and used for identification purpose only.
Marks used in this guide
The following marks are used in this guide to indicate important information.
Screens and Procedures in This Guide
Unless otherwise indicated, this guide explains using procedures and screens for Windows Vista.
Indicates information with which you must comply when using this product. Ignoring this
information and mishandling the product may cause it to fail or malfunction.
Indicates an additional explanation or information we want you to know.
Notes

3
Organization of this manual
The following instruction guides are included with this product.
PP-100N Setup Guide Briefly describes how to set up this product with illustrations. See the
PP-100N Administrator’s Guide for more information.
PP-100N User’s Guide (PDF) Presents detailed information users need to know such as how to install
the software, the product functions and operations, as well as
maintenance information.
PP-100N Administrator’s
Guide (PDF)
Presents detailed information necessary for setting up, operating, and
managing this product. It also describes how to troubleshoot various
problems. It is included on the Discproducer Utility & Documents Disc.

4
Table of Contents
Trademarks..................................................................2
Marks used in this guide...........................................2
Screens and Procedures in This Guide....................2
Organization of this manual.....................................3
Before Using This Product .........6
■For safe use .........................................................6
Cautions for the power source .................................8
Cautions for using......................................................9
WARNING ................................................................ 11
FCC compliance statement for American users .. 11
For Canadian users .................................................. 11
For California customers only ................................ 11
Indication required for directive 2011/65/EU (RoHS)
..................................................................................... 11
■Cautions for CD/DVD discs..........................12
■Uses of this product.........................................12
■Incidental loss arising from the use of this
product..............................................................12
■Restriction of Use.............................................12
■Open source software license ........................12
Part Names and Functions.....13
■Checking the status of this product using the
indicator light display.....................................16
■Basic operations ...............................................17
Turning on the power ..............................................17
Turning off the power..............................................18
Unlocking the disc cover.........................................19
Opening the disc cover............................................20
Closing the disc cover..............................................20
Handling stackers..................................................... 21
Preparation..............................24
■Installing the software ....................................24
Before installation.....................................................24
Installation.................................................................28
■Registering the product ..................................33
■Checking and changing user information ...36
Checking user information .....................................36
Changing user information.....................................37
Changing password................................................. 38
■Setting for Notification of Job Completion . 39
■Uninstalling the software .............................. 41
Using Applications ................. 43
■EPSON Total Disc Maker............................... 43
What is EPSON Total Disc Maker? ........................ 43
Starting EPSON Total Disc Maker .........................43
Screen configuration of EPSON Total Disc Maker
.....................................................................................44
Displaying EPSON Total Disc Maker Help ..........45
■EPSON Total Disc Setup ................................ 46
What is EPSON Total Disc Setup? .........................46
Starting EPSON Total Disc Setup...........................46
Screen configuration of EPSON Total Disc Setup
.....................................................................................47
Displaying Help of EPSON Total Disc Setup.......50
■EPSON Total Disc Monitor............................ 51
What is EPSON Total Disc Monitor? ..................... 51
Starting EPSON Total Disc Monitor ...................... 51
Screen configuration of EPSON Total Disc Monitor
.....................................................................................52
Displaying Help of EPSON Total Disc Monitor ..54
■EPSON Total Disc Net Administrator ......... 55
What is EPSON Total Disc Net Administrator?...55
Logging in to EPSON Total Disc Net Administrator
.....................................................................................55
Logging out from EPSON Total Disc Net
Administrator ...........................................................56
Screen configuration of EPSON Total Disc Net
Administrator ...........................................................56
Displaying Help of EPSON Total Disc Net
Administrator ...........................................................60
How to Use the Printer Driver. 61
■Displaying the printer driver screen............ 61
Displaying from EPSON Total Disc Maker ..........61
Displaying from EPSON Total Disc Setup............62
Displaying from the [Start] menu ..........................63
■Setting up the printer driver ......................... 64
[Main] screen.............................................................64
[Utility] screen .......................................................... 66

5
■Printer Driver Basics....................................... 67
■Displaying the printer driver Help ..............70
Publishing Discs.......................71
■Types of Publish Mode................................... 71
Standard Mode .........................................................71
External Output Mode............................................. 72
Batch Mode ...............................................................73
■Compatible disc types .................................... 74
Printable disc types..................................................74
Writable disc types ...................................................75
■Handling discs................................................. 76
Notes on usage .........................................................76
Notes on storage.......................................................77
■Printable area................................................... 78
Changing the print area ..........................................79
■Loading discs................................................... 84
■Flow for publishing discs...............................86
Registering write data ............................................. 86
Creating labels .......................................................... 90
Publishing discs......................................................102
■Taking out discs.............................................105
■Performing job operations ........................... 107
Checking job information .....................................107
Checking the job processing status......................108
Pausing jobs ............................................................109
Resuming jobs......................................................... 110
Canceling jobs......................................................... 111
Priority Publishing................................................. 112
■Convenient features...................................... 113
Creating label templates........................................ 113
Creating copies directly from discs ..................... 114
Creating copies from disc image files ................. 116
Creating same discs as published discs .............. 118
Adjusting print colors............................................122
Maintenance.........................124
■Checking maintenance information........... 124
Checking device information ...............................124
Downloading operation log.................................. 125
■Changing the ink cartridge.......................... 126
Checking the ink levels .........................................126
Replacing the ink cartridges ................................. 127
■Checking the print head nozzles.................130
How to perform a nozzle check ........................... 130
Checking the nozzle check results.......................132
■Cleaning the print head................................133
How to clean the print head ................................. 134
■Print head alignment ....................................136
■Correcting the printing position .................138
■Cleaning your product .................................141
Cleaning the exterior ............................................. 141
Cleaning the interior..............................................141
Cleaning the air vents............................................142
■Replacing the ink pad...................................144
How to check when it is time to replace the ink pad
144
■Precautions for Transporting Your Product
..........................................................................145
Troubleshooting.................... 147
■Error messages and remedies......................147
■Problems and their remedies.......................152
Power/control panel problems............................ 152
Disc writing problems ...........................................154
Label printing problems........................................155
Password problems................................................157
Other problems.......................................................157
■Checking with EPSON Total Disc Monitor
..........................................................................159
■When discs cannot be published ................161
Appendix .............................. 163
■Product specifications...................................163
Basic specifications.................................................163
■Ink and Disc ...................................................168
Ink cartridges .......................................................... 168
Discs .........................................................................168

6
Before Using This Product
For safe use
To use this product safely, be sure to read this guide as well as the other instruction guides included with this
product before using it.
Keep this guide at hand so that you can resolve any questions you have about this product.
To prevent harm to customers and other people or damage to property, this guide contains the following symbols and
warning displays for operations and use that may be dangerous. Please read the guide after thoroughly
understanding this information.
Install this product in the following type of place.
WARNING
If this display is ignored and the product is mishandled, it may result in death or serious
injury.
CAUTION
If this display is ignored and the product is mishandled, it may result in bodily harm or
physical damage.
Indicates action that should not
be performed (prohibited).
Indicates that the product must
not come in contact with water.
Indicates that disassembly is
prohibited.
Indicates that the plug should be
disconnected from the outlet.
Indicates that touching the
product with wet hands is
prohibited.
Place that is flat and stable Place with the following temperature and
humidity range
When using this product in a place where static electricity is easily generated, use an
antistatic mat or other product to prevent static electricity.
Do not install on a surface that is smaller than the base of the product.
If the rubber bases on the bottom of the product extend beyond this surface, it places stress
on the internal mechanisms, which negatively affects disc writing, printing and transporting.
Be sure to install on a flat surface that is wider than the product so that all of the feet on the
base of the product rest firmly on it.
Flat

7
Before Using This Product
WARNING
Do not use flammable gas sprays inside or around this product. There is a
risk that gas will build up and a spark may cause a fire.
Do not install in a place where volatile substances, such as alcohol or paint
thinner, are present or in a place where there is fire.
This may result in electric shock or fire.
CAUTION
Place the product on a flat, stable surface that extends beyond the base of the
product in all directions. If you place the product by the wall, leave more than
10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
Do not install or store in an unstable place (such as on a wobbly or tilted
surface), in reach of children, or in a place subject to vibration from other
machines.
There is a risk that it could drop or fall over, resulting in injury.
Do not install in places where there is excessive moisture or dust, risk of getting
wet, direct sunlight, severe changes in temperature and humidity, or close to
heating and cooling devices.
There is a risk of electric shock, fire, and malfunction or failure of this product.
Do not block the air vents on this product.
Blocking the air vents may result in internal heat build-up and fire.
Do not install in the following types of places.
Tight spaces where ventilation is poor, such as in a closet or on a bookshelf
On a rug or bed
If you place the product by the wall, leave more than 10 cm between the
back of the product and the wall. It is also necessary to leave enough space
in front of the product to open and close the disc cover.

8
Cautions for the power source
WARNING
Do not connect or disconnect the power plug with wet hands.
This may result in electric shock.
Use only the type of power source indicated on the product’s label.
Also, do not plug the power cord into an outlet with many other cords
connected to it.
Using an out-of-spec power source may result in electric shock or fire.
Do not use a damaged power cord.
This may result in electric shock or fire.
If the power cord is damaged, consult your dealer for repairs.
Observe the following when handling the power cord.
Do not modify the power cord
Do not place heavy objects on the power cord
Do not bend, twist or pull the power cord by force
Do not wire heating appliances nearby
Be careful when handling the power plug.
Mishandling may result in fire.
Do not leave plugged into a power source having foreign matter such as
dust
Firmly insert the prongs of the power plug all the way
When you disconnect the power plug from the outlet, be sure to turn off the
power and hold the plug as you pull.
If you stretch the power cord, it may become damaged, which could result in
electric shock or fire.
Be sure your AC power cord meets the relevant local safety standard. Also, do
not use the power cord included with this product with any other devices.
This may result in electric shock or fire.
For safety reasons, be sure to ground the power cord.
The power code included with the product is a 3-pin cable with a power
system grounding (PE) terminal, so connect it to an outlet with a grounding
electrode and ground it securely.
CAUTION
Regularly disconnect the power plug from the outlet and clean the base of the
prongs and between the prongs.
If you leave the power plug connected to an outlet for a long time, the base
of the power plug prongs may become dusty, which may result in short circuit
and fire.
For safety, be sure to disconnect the power plug from the outlet when you will
not be using the product for a long time.

9
Before Using This Product
Cautions for using
WARNING
Do not continue to use under abnormal conditions such as smoke, unusual
odors or sounds.
This may result in electric shock or fire.
Immediately turn off the power, disconnect the power plug from the outlet,
and contact your dealer or the Epson Repair Center about repairs. Servicing
the product yourself is dangerous, so never attempt it.
Do not insert or drop metal or flammable objects into the air vents or other
openings.
This may result in electric shock or fire.
If a foreign object, water or other liquid enters the product, do not continue to
use it.
This may result in electric shock or fire.
Immediately turn off the power, disconnect the power plug from the outlet,
and contact your dealer or the Epson Repair Center about repairs.
Do not attempt to service the product yourself
This may result in injury, electric shock, fire or malfunction.
Do not leave containers of water or other liquid on this product.
If water spills on or into the product, this may result in electric shock, fire, or
malfunction.

10
CAUTION
Do not step or place heavy objects on top of the product.
Be especially careful in households with small children. There is a risk that it
could fall over or break, resulting in injury.
Do not use the various cables (cords) to connect the product in a way other
than that specified in the instruction guide.
Faulty wiring may result in fire.
Do not connect a telephone line to the Ethernet interface connector.
This may result in damage to the telephone line or this product.
When connecting this product to a computer (or other devices) using a cable,
be careful to orient the connector the right way.
The connectors on the cables have a specific orientation. If you connect
incorrectly oriented connectors to both this product and the computer (or
other devices), this may result in the malfunction of both connected devices.
When storing or transporting this product, do not tilt it, stand it on end, or turn it
upside down.
When transporting the product, be sure to package it in the original box to
protect it from any impact.
For safety reasons, if you move this product, first check that the power is off, the
power plug is disconnected from the outlet, and all of the wires are
disconnected.
When replacing the ink cartridges, be careful that the ink does not contact
your eyes or skin.
Be especially careful because once an ink cartridge is used, there may be
some ink around the ink supply port. If ink gets into your eyes, immediately flush
them with water, and if it gets onto your skin, immediately wash the area with
soap and water. Leaving the ink as is may result in bloodshot eyes or mild
inflammation. In the rare event that there is a problem, immediately consult
with a physician.
Do not disassemble the ink cartridges to replenish or refill the ink.
Do not shake the ink cartridge too hard.
The ink cartridge may leak if you shake it around too much.
Store ink cartridges out of the reach of children. Also, do not ingest the ink.

11
Before Using This Product
WARNING
The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You
are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your
authority to operate the equipment.
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user
may be required to take adequate measures.
FCC compliance statement for American users
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
For Canadian users
This Class A digital apparatus complies with Canadian ICES-003.
For California customers only
The lithium batteries in this product contain Perchlorate Material - special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Indication required for directive 2011/65/EU (RoHS)
Manufacturer: SEIKO EPSON CORPORATION
Address: 3-5, Owa 3-chome, Suwa-shi,
Nagano-ken 392-8502 Japan
http://www.epson.com/
Importer: EPSON EUROPE B.V.
Address: Atlas Arena, Asia Building,
Hoogoorddreef 5,
1101 BA Amsterdam Zuidoost
The Netherlands
http://www.epson.com/europe.html

12
Cautions for CD/DVD discs
Before using this product, run an operation check to make sure it is functioning normally. Also, back up the data on
CD/DVD discs onto separate media as necessary. Data may be damaged or lost at the following times:
When there is static electricity or electrical noise
During improper use
During a malfunction or repair
When there is damage due to a natural disaster
Even if the product is still under warranty, Epson accepts no responsibility for data that is lost or damaged due to
causes not limited to those listed above.
Uses of this product
This product is for business use and not for household use.
Incidental loss arising from the use of this product
Should you not obtain the results you expect from this product, including the bundled software, we cannot provide
compensation for incidental loss arising from that fact, such as expenses required for the use of this product and lost
earnings that would have been gained through the use of this product.
Restriction of Use
When this product is used for applications requiring high reliability / safety, such as transportation devices related to
aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional /
precision devices, etc., you should use this product only after giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system reliability. Because this product was not intended
for use in applications requiring extremely high reliability / safety, such as aerospace equipment, main
communication equipment, nuclear power control equipment, or medical equipment related to direct medical care,
etc., please make your own judgment on this product’s suitability after a full evaluation.
Open source software license
This product uses open source software in addition to Epson proprietary software. For a list of the open source
software used in this product as well as license terms for this software, see Open Source Software License Agreement on
the Discproducer Utility & Documents Disc included with the product.

13
Part Names and Functions
Part Names and Functions
Front
Back
1Controlpanel
Use to control this product (PP-100N). It also
shows the status of the product and menus.
See “Control panel” on page 15 in this guide for
details on the control panel.
2 Ink cartridge cover
Open to insert and replace ink cartridges.
3 Disc cover lock
Use the disc cover key to lock and unlock the
disc cover (when the security lock switch is on).
4 Power button
Use to turn the product on and off.
5 Disc cover
Open when loading or taking out discs.
1 Ethernet interface connector
Plug the Ethernet cable into this connector.
2 AC inlet
Plug the power cord into this connector.
3 Rear printer cover
Open this cover only when a disc is stuck in the
printer tray.
4 Security slot
Allows you to attach a commercially available
antitheft wire.
5Airvents
Expel heat generated inside this product to
prevent the temperature from rising. Leave at
least 10 cm between the back of the product
and the wall for ventilation.
4
2
1
5
3
1
4
2
3
5

14
Inside
1Drive1
Writes data on the recording surface of the discs.
2Drive2
Writes data on the recording surface of the discs.
3 Security lock switch
Turns the disc cover lock function on and off.
4 Printer
Prints on the label surface of the discs.
5Stacker3
Use as the disc output stacker. Holds up to about 50 discs.
6Stacker4
Use as a disc output stacker. Holds up to about 5 discs.
7 Lock lever
Locks and unlocks Stacker 4. Be sure to lock when attaching Stacker 3.
8Arm
Transports discs.
9Stacker1
Use Stacker 1 as a disc input stacker. Holds up to about 50 discs.
10 Stacker 2
Use Stacker 2 as a disc input or output stacker. Holds up to about 50 discs.
4
2
1
5
6
7
9
8
10
3

15
Part Names and Functions
Control panel
*Job: Processing performed by this product, such as writing and printing data
1PowerLED
Flashes and turns on when the power is turned on.
2BUSYLED
Flashes when a job*is being processed or a job is being received.
3 ERROR LED
Flashes and turns on when an error occurs.
4LCD
Shows menus and messages.
5 EJECT button
Do not use in Standard Mode, External Output Mode, and Batch Mode.
6 button
Confirms the selection and runs processing.
7▲/▼buttons
Moves to different menus.
8 CANCEL button
Cancels the selection.
9 buttons
Moves the digit when you change the IP address.
10 MENU button
Displays the top menu.
2
3
1
45 6
7
8910
/

16
Checking the status of this product using the
indicator light display
This section describes the status of the product using the indicator lights displayed on the control panel.
Indicator light Flashing/On Status
Power LED
On The power is on.
When only the power LED is on, the product is on
standby for data.
Flashing Product is being initialized or is shutting down.
When it flashes together with the ERROR LED, there is a
problem on the unit.
BUSY BUSY LED
Flashing
Product is processing a job, is receiving a job, or is
backing up or restoring data.
When the BUSY LED is flashing quickly, a disc is being
ejected, so do not pull out Stacker 4. Discs may be
damaged.
ERROR ERROR LED
On The cover, disc transport system, stacker, drive, or
printer is experiencing an error.
Flashing The unit is experiencing a problem.

17
Part Names and Functions
Basic operations
This section describes how to perform basic operations on the product.
Turning on the power
Press the Power button to turn on the power.
The power LED flashes, and then stays on.

18
Turning off the power
Press the Power button for 1 to 3 seconds.
The power LED flashes and then turns off, indicating that the power is off.
Turning off the power by force
When you are not able to turn the power off or you need to turn the power off immediately when a problem occurs on
this product, press the Power button for at least 3 seconds. Power off processing starts immediately.
If there are jobs being published or waiting to be published, the power is turned off
after finishing all of the jobs. If an administrator has made the setting for sending email
notifications, after the job processing is finished, a notification email is sent to each
administrator saying that power off processing has begun.
The power cannot be turned off for about 15 minutes after the power is turned on. The
power turns off automatically 15 minutes after “Power off Please wait” appears on the
LCD.
If there were jobs that were in publishing, the jobs are cancelled.

19
Part Names and Functions
Unlocking the disc cover
If the security lock switch is set to on, the disc cover is locked automatically each time it is closed. To unlock the disc
cover lock, use the disc cover key.
Insert the disc cover key into the disc cover lock, and turn it to the [UNLOCK] position.
If the security lock switch is set to off, the disc cover lock always remains unlocked.
Notes

20
Opening the disc cover
1If the disc cover is locked, unlock it.
See “Unlocking the disc cover” on page 19 in this guide for the procedure to unlock the lock.
2Hold the handle, and open the disc cover in the direction indicated by the arrow in the
illustration below.
Closing the disc cover
Hold the handle, and close the disc cover in the direction indicated by the arrow in the
illustration below.
Do not open the disc cover while a job is being processed (while the BUSY LED flashes).
This could adversely affect the writing or printing quality.
If you open the disc cover while a job is being processed, an alarm beep sounds and
the status of the current job becomes Standby. If you close the disc cover, job
processing resumes automatically.
If a job is being processed, first pause the job and then open the disc cover. See
“Pausing jobs” on page 109 in this guide for the procedure to pause a job.
To ensure safety during arm operation, never insert your hands.
Do not operate any stackers while the arm is moving. This could damage the arm.