Evelo QUEST User manual

EVELO.COMEVELO.COM
QUEST
OWNER’S MANUAL
Important Safety and Product Information
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TABLE OF CONTENTS
Welcome!
Contact Information
Unboxing
Registration
Warranty
Battery Care and Maintenance
Assembly
Folding
Unfolding
Riding Your EVELO Electric Bicycle
Maintenance
Troubleshooting
(Includes Display Quick-Start Guide)
3
3
4
5
6
8
10
16
17
18
24
25
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Congratulations on the purchase of your new, power-
assisted electric bike from EVELO Electric Bicycles!
This manual is designed to give you an understanding of the basic operation and
maintenance of this bike. We believe that great customer service is part of your
purchase, so please reach out to us if you ever need guidance or assistance.
The latest version of this Owner’s Manual is always available at
http://support.evelo.com/support/solutions
We suggest that you read this manual in its entirety before using your bicycle.
Because Continuous Improvement is a key operational philosophy at EVELO Electric
Bicycles, some images and descriptions in this manual may differ slightly from the bike
you have.
Riding a bicycle is an inherently dangerous activity, and it is your responsibility to ride
safely and within your abilities. Proper assembly is vital to the safe operation of your
bicycle, so seek professional assistance if you are unable to complete the assembly of
your bicycle as outlined in this manual.
Our bicycles have been tested and recommended for use by riders weighing 250
pounds (113 kilograms) or less.
WELCOME!
Your enjoyment of — and satisfaction with — your new bike is important to us.
For after-sales service, please contact us by email at [email protected] or call
our toll-free tech support at 1-877-991-7272.
Many common service related issues are addressed in our online knowledgebase:
http://support.evelo.com/support/solutions
CONTACT INFORMATION
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UNBOXING
It is recommended to retain the original packaging for a short period of
time and keep it as intact as possible. This original packaging is useful for
shipping the bike, should you ever choose to.
Since the bikes are heavy, we have a couple of suggestions for removing the bike
from the box: If you intend to lift the bike up and out of the box, a second person is
recommended. An alternative method is to lie the box on its side and slide the bike out.
There are some plastic pieces used as protective packaging: a few examples are a
spacer placed between the front fork, and an axle protector on the front wheel. These are
not needed for the assembly of the bicycle.
Take your time cutting the zip ties used to hold packaging to the bike. There are some
similar looking zip ties that are used to secure wires to the frame—do not cut ties that are
holding wires in place.
Some smaller parts are shipped in the box containing the charger—be sure to open that
box prior to beginning assembly.
Included with your bike are the following:
• EVELO Owner’s Manual
• Keys for the battery
• Left + Right Pedals
• Front fender and mounting bolt(s)
• Charger
• Assembly tool kit
• Front Quick Release Skewer
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Please ll out the warranty form located on our website at www.evelo.com/warranty/
to register your bicycle.
Registration is required before we can process a warranty claim.
Registration is also a great security feature. Each bike has two unique serial numbers
— one for the frame and the other for the motor — which the authorities can use to
identify your bike if it is stolen.
Please note that your keys are unique to your bicycle and EVELO cannot provide exact
replacements. We recommend using one key for day to day use, and storing the other.
Please take a moment to write your serial numbers here and keep a record in a safe place:
MOTOR SERIAL NUMBER: ................................................................
FRAME SERIAL NUMBER: ................................................................
The motor’s serial number is on the rear hub
motor as shown below.
The frame’s serial number is located on the
head tube, just above the front fork.
REGISTERING
YOUR EVELO ELECTRIC BICYCLE
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Warranty Overview
Every EVELO Electric Bicycle comes with a 4 year warranty against manufacturing
defects in materials or workmanship on its frame, battery, controller, and motor
assembly.
This warranty applies only to the original registered owner of the EVELO bicycle and
is not transferable. This limited warranty does not apply to normal wear and tear,
malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance,
alteration, modication, accidents, or other improper use.
It is important that you register your new bicycle within 30 days after purchase in order
to activate the warranty.
Terms of the Warranty
For your reference, we’ve outlined the comprehensive terms of the warranty below:
• Frame, Display, Controller, and Motor Assembly – are warranted to be free from
defects in material or workmanship for a period of forty-eight (48) months or
20,000 miles (whichever comes rst) from purchase. After any warranty period
has elapsed, you may purchase spare and replacement parts by contacting us.
• Original Batteries – are warranted to be free from defects in material or
workmanship for a period of 48 months from the date of purchase as follows:
full replacement during the rst 24 months, while replacements needed during
months 25-48 are prorated as per our prorated schedule (details on website).
• Replacement Batteries (if provided) – are warranted to be free from defects in
material or workmanship for a period of six (6) months from delivery.
Please note that while every effort is made to provide our customers with a superb
shopping experience, issues sometimes can arise during shipping. If any parts happen
to be damaged during shipping, EVELO will send a replacement part at our expense
and will work with you or the bike shop of your choice to x the issue.
For warranty issues, EVELO will cover the cost of labor involved handling the warranty
WARRANTY
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service within the 30-day period after purchase. To receive this service, the customer
should contact EVELO directly, and we will make the necessary arrangements. If a part
or component is faulty, email contact is preferred, along with a video or photo of the
faulty part.
After the 30-day free repair labor period, the owner will be responsible for labor costs
associated with warranty replacements.
For any parts under warranty that will need to be replaced within the 48-month time
frame, EVELO will cover the cost of regular ground freight to the customer.
Limited Remedy: Unless otherwise provided, the sole remedy under the above
warranty, or any implied warranty, is limited to the replacement of defective
components and parts with those of equal or greater value at the sole discretion of
EVELO. Unless this falls within the 30-day free labor repair period, the customer is
responsible for labor costs associated with warranty replacements.
In no event shall EVELO be responsible for direct, incidental or consequential damages,
including, without limitation, damages for personal injury, property damage, or
economic losses, whether based on contract, warranty, negligence, product liability, or
any other theory. Some states do not allow the exclusion or limitation of damages, so
the above limitation or exclusion may not apply to you.
Exclusions: The above warranty, or any implied warranty, does not cover normal wear
and tear. All warranties are void if the electric vehicle is used for other than normal
activities, including, but not limited to, failing to follow the owner’s manual or using the
electric vehicle for commercial activities or in competitive events, and training for such
activities or events.
EVELO makes no other warranties, express or implied. All implied warranties, including
the warranties of merchantability and fitness for a particular purpose, are limited in
duration to that of the express warranties stated above. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply
to you. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
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The battery provided with your EVELO Electric Bicycle is a high-quality unit that
requires very little from the user in terms of care. However, a few things are worth
noting with respect to any Lithium Ion battery.
To maximize the lifespan of your battery, we suggest an initial conditioning
charge of 12 hours. After that, connect it to the charger as needed. While there is no
need to recharge the battery following short trips, we recommend not leaving a battery
partially discharged — and especially not completely discharged — for extended
periods of time.
A typical charge takes 4-6 hours (longer in very cold temperatures) to complete. The
battery will perform best if you do NOT leave it plugged in constantly, since charging/
discharging keeps the electrons in the unit moving, which improves longevity.
Battery Storage
If you store your battery for 30 days or longer, it is critical that you keep it in a place that
is temperature controlled and give it a full 12-hour conditioning charge every 30-60 days.
Using Your Charger
The charger that comes with your bike has internal controls that prevent overcharging
of the battery. First, plug the charger into the battery. Then connect the wire
connections at the charger block to and make sure the cord is fully seated. Then plug
it into a 120v AC outlet. The light on the charger should be RED, and that light will
change to GREEN when the battery is fully charged. Do not leave the unit plugged in
for extended periods of time.
In addition, do not use the charger unit
in poorly ventilated spaces such as
closets or drawers, as it may overheat.
Connect your battery to the charger
as shown in the below photograph (
located on the front, left side of main
tube).
BATTERY CARE & MAINTENANCE
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Of course, our Customer Service Team can help you with the process if needed. Tools
to complete the job are included, and some of the smaller pieces are packed inside the
charger box to prevent loss.
Proper assembly is extremely important for the safe and smooth operation of your
electric bicycle. Please read through the entire assembly instructions before beginning.
ASSEMBLY
OF YOUR EVELO ELECTRIC BICYCLE
Environmental Conditions
Temperature extremes can affect your battery. Please keep it within the following
temperature ranges, as suggested by the battery manufacturer:
Charging: 32 degrees to 113 degrees F (0 degrees – 45 degrees C)
Discharging and Storage: -4 degrees to 140 degrees F (-20 degrees to 60 degrees C)
NOTE A device connected to this USB
port should be mounted to the handle bars,
not placed anywhere on the rider as that
creates an un-safe situation. Make sure the
cord is clear of the front wheel and allows
for free movement of the handlebars.
NOTE If you do not have the ability or skill to assemble the bicycle yourself, please take it to a
local bike shop for professional assembly.
Battery port Descriptions
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STEP 1
Extend the Folding Stem
and Handlebars
1. Hold the frame with one hand, and
lift the handlebar assembly to unfold
it until upright.
2. Close the locking lever.
3. Rotate the lever lock into position.
ASSEMBLY
STEP 2
Install Front Wheel
1. The front wheel attaches to the bike with a quick-release type of skewer. After
locating the skewer, remove the nut on the end opposite the lever, and slide one of
the conical springs onto the skewer — wide-end rst.
2. Once the spring is against the lever’s nut, slide the skewer through the axle so that
the lever is on the same side as the brake disc.
2
1
3
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3. Now slide the second spring onto the skewer — narrow-end rst — then screw the
nut partially back on.
4. Place the wheel into the fork, taking care to make sure the disc goes into the brake
caliper. Lower the kickstand.
5. With the axle fully seated into the fork dropouts (the slots that accept the axle),
and the lever in the OPEN position, turn the nut to adjust the clamping pressure,
and swing the lever rearward to the CLOSED position, where you will feel
noticeable resistance.
The lever should leave a slight impression in your hand, and the lever should be
parallel to the center-line of the bike when adjusted properly.
STEP 3
Attach Front Fender
1. Using the 5mm allen wrench and
10mm open end wrench, remove
the nut behind the headlight.
2. From the rear, slide the fender over
the tire until the metal tab goes
over the headlight bolt. Loosly re-
install the nut.
1
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2 3
3. Using a 4mm allen wrench, loosely attach the fender struts on both sides of the
front wheel.
4. Adjust the fender so that it doesn’t touch the tire, and secure the 2 fender struts
and headlight bolt.
STEP 4
Tighten Handlebars
There is a clamp in the center of
the handlebars that allows easy
adjustment of brake lever angle.
Be sure this Quick Release
mechanism is very tight.
First, lift the lever and position the
handlebars to your preference.
Tighten the nut such that when the lever is fully closed, there is signicant resistance
felt and the lever leaves a slight impression in your hand.
STEP 5
Install Seat & Post
Adjust the seat to your preferred height by loosening the seat post clamp lever, moving
the seat up or down, then securely close the lever.
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Tighten the nut such that when the
lever is fully closed, there is signicant
resistance felt and the lever leaves a
slight impression in your hand.
STEP 6
Install Pedals
Keep in mind that the left and right
pedals are threaded differently, and it is
crucial that they are installed on the
correct side of the bicycle. For this
reason, they are marked “L” and “R” with stickers at the factory.
1. Locate the right-side pedal (marked with an “R”).
2. Thread the “R” pedal clockwise onto the drive-side crank (side of the bike with the
belt).
3. Tighten the “R” pedal clockwise with a 15 mm wrench or the wrench provided.
4. Locate the left-side pedal (marked with an “L”).
5. Thread the “L” pedal COUNTER-
CLOCKWISE* onto the non-drive-side
crank (side of the bike without the
belt).
6. Tighten the “L” pedal COUNTER-
CLOCKWISE with a 15 mm wrench or
the wrench provided.
NOTE : The left and right pedals are not interchangeable. The left (“L”) pedal and crank are
REVERSE-THREADED so that the pedal will not come loose while riding. To TIGHTEN the left
pedal, turn COUNTER-CLOCKWISE. To LOOSEN it, turn CLOCKWISE.
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STEP 6
Removing and Installing the
Battery
1. Unplug anything that may be
connected to the battery (charger,
USB accessory), and switch the
battery off:
2. Insert key and unlock battery by
turning key counter-clockwise.
3. Grasp battery by the molded recesses
and pull rearward.
Installation is the reverse of removal.
NOTE The bike must be folded at the main
hinge to access the battery for removal.
See Section 8, “Folding”.
DISC BRAKES
You can prevent brake squeal on a new bike by properly “embedding” the brakes. It is
also important to do this when brake pads are replaced.
1. Select an area in which to ride that allows you to reach a moderate speed safely.
2. Accelerate to a moderate speed and apply the brakes evenly, slowing the bike
to a walking pace. Do NOT come to a complete stop. Repeat this acceleration
andbraking sequence 20 times. Braking power will increase during this process.
3. Next, accelerate to a slightly higher speed and apply the brakes, slowing to a
walking pace. Again, do not come to a complete stop. Repeat this sequence 10
times.
4. Allow the brakes to fully cool before riding again.
After you complete this “embedding” process, the brakes should operate at full power
without noise.
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Many parts of your new EVELO Electric Bicycle can be customized for a personalized t.
Seat Adjustment
The seat is easily adjusted up or down by ipping the quick-release lever that clamps
the post into the bike. Note that there is a “minimum insertion line” stamped on the
seat post that must be adhered to for safety’s sake. (If you need your seat to be higher
than permitted with the stock seat post, please contact us.)
The seat can also be moved forward and backward by loosening the single bolt on the
underside of the seat. Since it slides on its rails, there is no need to remove the bolt —
just loosen it, adjust, and rmly re-tighten.
Loosening this bolt also lets you change the angle of the seat up or down a bit. Again,
be sure to re-tighten it rmly if you loosen it to change the seat position in any way.
Handlebar Height Adjustment
To adjust the handlebars to a customized height:
This clamp secures the handlebars
to the preferred height. Release the
lever, adjust the height, and re-tighten
the clamp. Like the other Quick
release levers on the bike, tighten the
nut such that when the lever is fully
closed, there is signicant resistance
felt and the lever leaves a slight
impression in your hand.
Tire Inflation
The tires have a range of recommended ination indicated on the sidewall of the tire.
Lower pressure will give a softer ride. A higher pressure will provide a rmer ride, but
will give the best range per charge.
FIT ADJUSTMENTS
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FOLDING
This is most easily accomplished from the left side of the bike.
1. First, rotate so that the left crank/
pedal is pointing forward.
2. Fold both pedals by pushing inward
to release the locking mechanism,
then rotate down.
4. Raise the kickstand, rotate the plastic
lock on the main hinge up, grasp the
release lever and rotate rearward.
3. Grasp the quick release lever on the
seat clamp, pull away from the bike
to loosen the clamp, and lower the
seat as far as it will go. Re-secure
the clamp with the lever.
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UNFOLDING
1. Lift the handlebars into position, lift the lever, and rotate the plastic lock into place.
2. Unfold the bike’s main hinge, ip the main lever into the locked position, and rotate
the plastic lock downward.
3. Flip the lever on the seat clamp into the open position, lift the seat to the
appropriate height, and close the locking lever.
4. Flip each pedal into the at position. The internal spring should snap them into
place.
5. Double check all quick release locking mechanisms.
6. Rotate the handlebar lock away from
the lever and ip the lever down.
Fold the handlebars down.
5. Fold the bike so that the front wheel
is next to the rear wheel. (This hinge
is tight by design. Using your knee at
the pivot point may be helpful)
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PRE-RIDE CHECKLIST
RIDING
YOUR EVELO ELECTRIC BICYCLE
Carry out this pre-ride checklist before EVERY RIDE!
Make sure the tires are properly inated. All bicycle tires gradually lose air over
time, and this can affect handling, range, and puncture-resistance.
Are all the “Quick Release” levers tight? Are the folding release levers secure
and locked?
Check both wheels for broken spokes. If you nd any, seek service before riding
the bike.
Are the handlebars tight? If there is any noticeable movement, tighten properly
before riding.
Visually inspect your tires for cuts, embedded glass, or other signs of possible
failure.
Make sure that the pedals are screwed in tightly, as damage is possible if they
come loose. Make sure the pedal folding mechanisms are fully engaged.
Are the brakes working properly? Squeeze the levers before riding to ensure
they apply the brakes, and then test them at a very low speed. Turn on the
pedal-assist and while riding at a very low speed, make sure the motor turns off
when either brake lever is squeezed.
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Initially, we recommend you take a ride on the bike with the motor turned off. The bike
handles differently than traditional bikes you may be used to riding, so it may take a
little getting accustomed to.
A ride or two without the motor engaged will help you adjust to the differences from a
traditional bike, making for an easier transition when you do use the electric assist.
When you rst use the bike with the motor on, please familiarize yourself with the
functions and performance of your bike by riding at slower speeds on at ground in a
safe area.
Make sure you are comfortable with the bike in these conditions before increasing
speed or riding in more difcult conditions such as bumpy or hilly ground, in trafc, or
in less-than-ideal weather.
YOUR FIRST RIDE
QUICK-START GUIDE TO OPERATING THE DISPLAY PANEL
Full instructions for your display panel can be found at http://support.evelo.com/
support/solutions , (Search for “Quest Manual”) but some of the most basic functions
are listed here for your convenience. Information in the complete manual includes such
topics as how to change settings, error code information and so forth.
The following images are useful reference.
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1. Power On/Off
Press and hold Power button for 1 second to turn on/off the display. The
Displayautomatically turns off when idle for an extended period.
(Default value is 5 minutes.)
2. Pedal Assist Level
Short press UP/DOWN button to change the assist level. Top assist level is 5.
Level 0 has no motorized assistance.
3. Speed & Mileage mode switch
Short press POWER button to change the speed and mileage mode, as follows:
AVG SPEED -> MAX SPEED -> REAL TIME SPEED -> ODO -> RANGE -> TIME -> TRIP
**If there is no operation for 5 seconds, display will return to Speed (Real-Time) automatically
4. Headlight/backlight On/Off
Press and hold UP button for 1 second to turn on/off the headlight and screen
backlight.
5. Walking mode (3mph)
Press and hold DOWN button for 2 seconds to activate walking mode. Release
the button to stop. While Walking Mode is active, the bike will propel itself forward
at about 3 MPH. Do be careful not to activate Walking Mode while indoors or in
any area where you don’t want the bike to move forward. The purpose of this is so
you can walk alongside your bike when you choose not to ride it. The assist level
displayed will change from a number to “P”, indicating “Pedestrian”.
6. Data Reset
Press and hold UP & DOWN buttons together for 1 second to reset temporary
data, including AVG Speed / MAX Speed / Trip / Time.
* These temporary data are not erased by power off.
QUICK-START GUIDE TO OPERATING THE DISPLAY PANEL
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