Fluke OneTouch AT User manual

May 2012
©2012 Fluke Corporation.
All product names are trademarks of their respective companies.
OneTouch™AT
Network Assistant
Users Manual

LIMITED WARRANTY AND LIMITATION OF LIABILITY
Each Fluke Networks product is warranted to be free from defects in material and
workmanship under normal use and service. The warranty period for the mainframe is
one year and begins on the date of purchase. Parts, accessories, product repairs and
services are warranted for 90 days, unless otherwise stated. Ni-Cad, Ni-MH and Li-Ion
batteries, cables or other peripherals are all considered parts or accessories. The
warranty extends only to the original buyer or end user customer of a Fluke Networks
authorized reseller, and does not apply to any product which, in Fluke Networks’
opinion, has been misused, abused, altered, neglected, contaminated, or damaged by
accident or abnormal conditions of operation or handling. Fluke Networks warrants
that software will operate substantially in accordance with its functional specifications
for 90 days and that it has been properly recorded on non-defective media. Fluke
Networks does not warrant that software will be error free or operate without
interruption.
Fluke Networks authorized resellers shall extend this warranty on new and unused
products to end-user customers only but have no authority to extend a greater or
different warranty on behalf of Fluke Networks. Warranty support is available only if
product is purchased through a Fluke Networks authorized sales outlet or Buyer has
paid the applicable international price. Fluke Networks reserves the right to invoice
Buyer for importation costs of repair/replacement parts when product purchased in
one country is submitted for repair in another country.
Fluke Networks warranty obligation is limited, at Fluke Networks option, to refund of
the purchase price, free of charge repair, or replacement of a defective product which
is returned to a Fluke Networks authorized service center within the warranty period.
To obtain warranty service, contact your nearest Fluke Networks authorized service
center to obtain return authorization information, then send the product to that
service center, with a description of the difficulty, postage and insurance prepaid (FOB
destination). Fluke Networks assumes no risk for damage in transit. Following
warranty repair, the product will be returned to Buyer, transportation prepaid (FOB
destination). If Fluke Networks determines that failure was caused by neglect, misuse,
contamination, alteration, accident or abnormal condition of operation or handling,
or normal wear and tear of mechanical components, Fluke Networks will provide an
estimate of repair costs and obtain authorization before commencing the work.
Following repair, the product will be returned to the Buyer transportation prepaid and
the Buyer will be billed for the repair and return transportation charges (FOB Shipping
point).
THIS WARRANTY IS BUYER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
FLUKE NETWORKS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, ARISING FROM
ANY CAUSE OR THEORY.
Since some countries or states do not allow limitation of the term of an implied
warranty, or exclusion or limitation of incidental or consequential damages, the
limitations and exclusions of this warranty may not apply to every buyer. If any
provision of this Warranty is held invalid or unenforceable by a court or other decision-
maker of competent jurisdiction, such holding will not affect the validity or
enforceability of any other provision.
4/04
Fluke Networks
PO Box 777
Everett, WA 98206-0777
USA

i
Contents
Chapter 1: Get Acquainted
Overview of Features .......................................................1
Safety Information ...........................................................3
Register Your Product .....................................................5
Additional Resources .......................................................6
AC Adapter and Battery ..................................................7
Charge the Battery ....................................................7
Switch the Power On ................................................7
Set the Language ......................................................7
Check the Battery Status ...........................................8
Extend Battery Operating Time ...............................8
Extend the Life of the Battery ..................................8
Install and Use the Strap .................................................9
Test Frame System .........................................................10
Remove and Install a Module .......................................10
Connectors, Keys, and LEDs ...........................................11
Port A and Port B Connectors .................................15
Receive (Rx)/Link and Transmit (Tx) LEDs ...............17
Touchscreen ...................................................................19
The HOME Screen ..........................................................20
Shortcut Bar .............................................................21
Test Tiers ........................................................................22
Entering Text ..................................................................26
URL Keyboard ..........................................................27
IPv4 Address Entry Keyboard ..................................28
IPv6 Address Entry Keyboard ..................................29
Set Preferences ...............................................................30
Language .................................................................30
Date/Time ................................................................30
Number Format .......................................................31
Units for Length Measurements .............................31
Timeout Periods (Power-Down and Backlight) .....31
Power Line Frequency .............................................31

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Chapter 2: Get Started
Objectives ...................................................................... 33
Add a User Test ............................................................. 33
Add a TCP Test to the Home Screen ...................... 34
Connect to a Network ................................................... 38
Establish a Wired (Copper) Connection ................. 38
Establish a Fiber Connection .................................. 38
Establish a Wi-Fi Connection .................................. 39
Run AutoTest ................................................................. 40
Icons Indicate Test Status ....................................... 41
View the Test Results .................................................... 42
View Detailed Test Results ..................................... 43
Add More User Tests ..................................................... 44
Organize User Tests on the Test Tiers .......................... 45
Rename the Clouds ....................................................... 45
See Off-Screen Tests ...................................................... 46
Run a Single User Test Again ........................................ 46
Edit a User Test .............................................................. 46
Move, Copy, or Delete a User Test ............................... 47
More About AutoTest ................................................... 48
Next Steps ...................................................................... 49
View Other Test Results .......................................... 49
Configure the OneTouch Analyzer to Use SNMP . 49
Store Your Test Setup in a Profile .......................... 49
See Wi-Fi Analysis ................................................... 49
See IPv6 Results ....................................................... 49
Learn More About Network Infrastructure Tests . 49
Generate a Report .................................................. 49
Chapter 3: Network Infrastructure Tests
OneTouch Instrument ................................................... 52
Cable Test ...................................................................... 57
Copper Cable Test ................................................... 57
Fiber Cable Diagnostics .......................................... 62
PoE Test .......................................................................... 63
Wi-Fi Analysis ................................................................. 69

Contents
iii
Nearest Switch Test ........................................................70
Wi-Fi Network Connect Test .........................................73
Gateway Test ..................................................................78
DHCP Server Test ............................................................81
DNS Server Test ..............................................................84
Discovery ........................................................................87
Wired Discovery .......................................................87
Wi-Fi Discovery ........................................................88
Wired and Wi-Fi Results ..........................................88
Chapter 4: User Tests
User Tests ........................................................................93
Ping (ICMP) Test .............................................................94
Connect (TCP) Test .........................................................98
Veri-Fi Test ....................................................................102
Web (HTTP) Test ...........................................................106
File (FTP) Test ...............................................................111
Multicast (IGMP) Test ...................................................115
Video (RTSP) Test .........................................................118
Email (SMTP) Test .........................................................121
Chapter 5: Profiles
Asterisk (*) After the Profile Name ............................129
Open the Profiles Screen .............................................129
Save a Profile ................................................................129
Load a Profile ...............................................................130
Rename or Delete a Profile .........................................130
Export and Import Profiles ..........................................130
View a Profile File ........................................................132
Editing Profiles .............................................................132

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Chapter 6: Wi-Fi Analysis
Enable Wi-Fi ................................................................. 134
The Wi-Fi Icon on the HOME Screen .......................... 135
Stopped ................................................................. 135
Linked .................................................................... 135
Scanning ................................................................ 135
Wi-Fi Analysis Screens ................................................. 136
Network Analysis ......................................................... 137
To Show Network Details ..................................... 140
Network Details .................................................... 141
AP Analysis ................................................................... 143
To Show AP Details ............................................... 146
AP Details .............................................................. 146
Client Analysis ............................................................. 149
To Show Client Details .......................................... 151
Probing Client Details ........................................... 155
Channel Analysis ......................................................... 157
Channel Overview ................................................. 160
To Show Channel Details ...................................... 161
Wi-Fi TOOLS ................................................................. 163
Name Tool ............................................................. 164
Authorization Status Tool and Default Setting .. 164
Set the Default AP Authorization Status ............ 164
Change an AP’s Authorization Status ................. 165
Save an Authorization File ................................... 167
Identify New APs on the Network ....................... 168
Connect Tool ......................................................... 168
Locate Tool ............................................................ 172

Contents
v
Chapter 7: Tools
Test Settings .................................................................177
Wired .....................................................................178
Wi-Fi .......................................................................181
SNMP ......................................................................181
Testing Tools ................................................................181
Capture ..................................................................181
Browser and Telnet/SSH ........................................181
Toner ......................................................................182
Flash Port ...............................................................183
FiberInspector ........................................................183
Using the Scales .....................................................185
WebCam and Remote View ..................................187
File Tools .......................................................................188
Profiles ...................................................................188
AP Authorization ..................................................188
Reports ...................................................................188
Screens ...................................................................188
Maintenance Tools ......................................................190
Version Information ..............................................190
Management Port .................................................190
Battery Status ........................................................192
Language ...............................................................192
Date/Time ..............................................................192
Number ..................................................................192
Length ....................................................................192
Timeout Period ......................................................192
Audible Tone .........................................................193
Power Line Frequency ...........................................193
Display Brightness .................................................193
Software Update ...................................................193
Options ..................................................................194
Export Logs ............................................................194
Factory Defaults ....................................................195

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Chapter 8: Packet Capture
Port A Only (Single-ended Packet Capture) .............. 198
Ports A and B ............................................................... 198
Inline Packet Capture .................................................. 199
Packet Capture Speed and Dropped Frames ....... 199
Set Up Packet Capture ................................................ 201
Start Packet Capture ............................................. 203
Stopping the Capture ........................................... 204
Managing Capture Files ....................................... 205
Analyzing Capture Files ........................................ 205
Chapter 9: Managing Files
Managing Files ............................................................ 207
Using the Built-in File Manager ................................. 207
Remote Control and File Access - Management Port 213
Remote Control ..................................................... 215
Remote File Access ................................................ 216
Using FTP to Manage Files .......................................... 217
SD Card ........................................................................ 217
USB Flash Drive ............................................................ 217
Map Network Drive ..................................................... 217
Chapter 10: Maintenance
Maintenance ................................................................ 219
Clean the Analyzer ...................................................... 219
Extend the Life of the Battery .................................... 219
Store the Analyzer ...................................................... 220
Remove and Install the Battery .................................. 221

Contents
vii
Chapter 11: Specifications
Environmental and Regulatory Specifications ...........223
Cables ...........................................................................224
Network Ports ..............................................................224
Supported Network Standards ...................................224
SFP Adapters ................................................................225
Wi-Fi Antennas .............................................................225
Wi-Fi Adapter ...............................................................225
Headset Jack .................................................................228
Dimensions ...................................................................228
Weight ..........................................................................228
Display ..........................................................................228
Regulatory Information ...............................................228
FCC and IC Interference Statement ............................229
Identification Numbers ................................................230
Exposure to RF Energy .................................................231
Europe-EU Declaration of Conformity .......................232
Japan Statement ..........................................................234
Brazil Statement ..........................................................234
Korea Statements ........................................................235

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vii
List of Figures
Figure Page
1 Install and Use the Hand Strap ......................................................... 9
2 Remove and Install a Module ......................................................... 10
3 Features of the Main Unit ............................................................... 11
4 Left Side View .................................................................................. 12
5 Right Side View................................................................................ 13
6 Insert the SD Card ............................................................................ 14
7 Top End View - Connectors ............................................................. 15
8 Top End View - LEDs ........................................................................ 16
9 Battery Compartment...................................................................... 18
10 Kensington Security Slot ................................................................. 18
11 The OneTouch AT Home Screen ..................................................... 20
12 Keyboards for Text Entry................................................................. 26
13 Keyboard for URL Entry................................................................... 27
14 Keyboard for IPv4 Address Entry .................................................... 28
15 Keyboard for IPv6 Address Entry .................................................... 29
16 The Home Screen ............................................................................. 34
17 ADD TEST Screen.............................................................................. 35
18 Connect (TCP) Test Setup Screen .................................................... 35
19 URL Keyboard .................................................................................. 36
20 HOME Screen After Running AutoTest .......................................... 42
21 Connect (TCP) Test Results Tab ....................................................... 43
22 Seeing Off-Screen Tests ................................................................... 46
23 Wired OneTouch Results ................................................................. 53
24 Wi-Fi OneTouch Results................................................................... 56
25 Good Cable Connected to WireMapper #1.................................... 59
26 Crossover Cable Connected to WireMapper #4 ............................. 59
27 Good Unterminated Cable Connected to Port A........................... 60
28 Unterminated Cable with Shorts and Opens ................................. 60
29 Good Cable Connected from Port A to Port B ............................... 61
30 Cable With Only Two Pairs of Conductors ..................................... 61
31 No Cable Connected ........................................................................ 62
32 Fiber Cable shown on HOME Screen .............................................. 62
33 HOME Screen - PoE Test Passed ...................................................... 64
34 Detailed PoE Test Results - Test Passed .......................................... 66
35 HOME Screen - PoE Test Failed ....................................................... 67

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36 Detailed PoE Test Results - Test Failed............................................ 68
37 Nearest Switch - PORT Tab .............................................................. 71
38 Nearest Switch - STATISTICS Tab ..................................................... 72
39 Access Point Test Results and Log ................................................... 75
40 Gateway WIRED Tab ........................................................................ 79
41 Gateway Wi-Fi Tab........................................................................... 80
42 DHCP Test Results............................................................................. 82
43 DNS Test Results ............................................................................... 85
44 DISCOVERY Screen ........................................................................... 90
45 Ping Test Results............................................................................... 96
46 TCP Test Results.............................................................................. 100
47 Veri-Fi Test Results ......................................................................... 104
48 Web (HTTP) Test Results ................................................................ 108
49 FTP Test Results .............................................................................. 113
50 Multicast (IGMP) Test Results ........................................................ 116
51 Video (RTSP) Test Results............................................................... 119
52 Email (SMTP) Test Results .............................................................. 123
53 Email Sent From IPv4 Wired Connection ...................................... 125
54 Email Sent From IPv4 Wi-Fi Connection........................................ 125
55 Wi-Fi Network Analysis Tab........................................................... 138
56 Displaying Wi-Fi Network Details ................................................. 140
57 Wi-Fi Network Details.................................................................... 141
58 AP Analysis Tab .............................................................................. 144
59 AP Details ....................................................................................... 146
60 Client Analysis Tab ......................................................................... 150
61 Associated Client Details ............................................................... 152
62 Probing Client Detail ..................................................................... 155
63 Channel Analysis Tab ..................................................................... 158
64 Channel Overview.......................................................................... 160
65 Wi-Fi Channel Details..................................................................... 161
66 Wi-Fi AP Tools Screen .................................................................... 163
67 AP Authorization Status ................................................................ 168
68 Multiple Choices for Connect tool. ............................................... 169
69 Network and AP Connect Results ................................................. 170
70 Network and AP Connection Logs ................................................ 171
71 Directional Antenna Holder .......................................................... 173
72 Locate Screen ................................................................................. 175
73 Tools Screen.................................................................................... 177
74 FiberInspector Image of an Endface ............................................. 184
75 FiberInspector Image with Measurement Scales.......................... 185
76 Battery Status Screen ..................................................................... 192
77 Single-Ended Packet Capture ........................................................ 198

Chapter :
ix
78 Inline Packet Capture .................................................................... 199
79 Capture Filters - Logical AND Operation...................................... 203
80 Capture Results .............................................................................. 204
81 The Four File Manager Screens ..................................................... 208
82 SAVE AS Screen .............................................................................. 209
83 Manage Profiles Screen ................................................................. 210
84 File Manager - Export File Tree..................................................... 212
85 Web Browser Showing OneTouch Browser Home Page ............. 214
86 OneTouch Analyzer Remote Control Screen................................ 215
87 OneTouch Analyzer Remote File Access....................................... 216
88 Remove and Install the Battery..................................................... 221

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Chapter 1: Get Acquainted
Overview of Features
1
Chapter 1: Get Acquainted
Overview of Features
The OneTouch™ AT Network Assistant is a rugged, easy to use,
handheld network analyzer. The OneTouch analyzer can be used
to:
•Test network connectivity and performance
•Diagnose problems that impact network access and
performance
•Troubleshoot problems when performing network move/
change/add tasks
The OneTouch analyzer answers questions such as:
•Can I connect to the wired and Wi-Fi networks?
•Are basic services such as DHCP and DNS operational?
•Can I access the Internet from the network?
•Are my email and FTP servers working?
•Can I receive multicast video?
•What is the performance of my wired/Wi-Fi network
infrastructure?
The analyzer features:
•User-configurable AutoTest
•User-configurable Profiles
•Complete L1/L2 measurements of any media type
•Two copper/RJ45 and two Fiber/SFP Ethernet ports
•One 802.11a/b/g/n Wi-Fi interface
•Network services measurements

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•USB Type A port
•Veri-Fi™ premise performance test from Wired link to Wi-Fi
link
•Built-in 10/100 Mbps management port
•Ethernet packet capture

Chapter 1: Get Acquainted
Safety Information
3
Safety Information
Table 1 shows the international electrical symbols used on the
analyzer or in this manual.
WWarning: With an SFP fiber adapter installed, the product
contains a Class 1 laser.*
To prevent possible eye damage caused by
hazardous radiation and to prevent possible fire,
electric shock, or personal injury:
•Carefully read all instructions and safety
information before using the product.
•Do not look directly into optical connectors. Some
optical equipment emits invisible radiation that can
cause permanent damage your eyes.
•Do not run any tests that activate the SFP’s optical
output unless a fiber is attached to the output.
•The battery is the only user servicable component.
Do not open the case except to replace the battery.
•Do not modify the OneTouch (the analyzer).
•If this equipment is used in a manner not specified
by the manufacturer, the protection provided by the
equipment can possibly be impaired.
Table 1. International Electrical Symbols
WWarning or Caution: Risk of damage or destruction to equipment
or software. See explanations in the manuals.
*Warning: Class 1 laser when an SFP module is installed. Risk of eye
damage from hazardous radiation.
This key turns on the OneTouch analyzer.
~Do not put products containing circuit boards into the garbage.
Dispose of circuit boards in accordance with local regulations.

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•Do not use the analyzer if it is damaged. Inspect the
analyzer before use.
•Do not operate the product around explosive gas,
vapor or in damp or wet environments.
•Do not short-circuit or disassemble the battery pack.
•Do not put the battery pack in a fire or an
environment with temperatures more than 158 °F
(70 °C).
•Batteries must be recycled or disposed of properly.
•Use only ac adapters approved by Fluke Networks
for use with the OneTouch analyzer to supply
power to the analyzer and charge the battery.
•To prevent unreliable test results, connect the ac
adapter or replace the battery as soon as the
battery icon turns red.
•Do not remove the USB flash drive while the LED on
the drive flashes. Doing so can corrupt the data on
the USB flash drive.
•Use the correct cables and connectors when
connecting the product to a network.
•Do not connect the analyzer to a telephone line or
an ISDN line.
•Do not block or restrict the analyzer’s air intake or
exhaust ports.
•Turn the analyzer off before removing or installing
a module.

Chapter 1: Get Acquainted
Register Your Product
5
Register Your Product
Registering your product with Fluke Networks gives you access to
valuable information about product updates, troubleshooting
tips, and other support services. To register, fill out the online
registration form on the Fluke Networks website at
www.flukenetworks.com.
Contact Fluke Networks
www.flukenetworks.com
[email protected]
Fluke Networks
PO Box 777
Everett, WA 98206-0777
USA
[phone]
•Australia: 61 (2) 8850-3333 or 61 (3) 9329 0244
•Beijing: 86 (10) 6512-3435
•Brazil: 11 3759 7600
•Canada: 1-800-363-5853
•Europe: [phone]
•Hong Kong: 852 2721-3228
•Japan: 03-6714-3117
•Korea: 82 2 539-6311
•Singapore: [phone]
•Taiwan: (886) 2-227-83199
•United States: 1-800-283-5853

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Users Manual
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Additional Resources
For OneTouch analyzer product information and accessories, see
www.flukenetworks.com.
The Fluke Networks Knowledge Base answers common questions
about Fluke Networks products and provides articles on network
troubleshooting and more.
To access the Knowledge Base, log on to www.flukenetworks.com,
then click Support > Knowledge Base.