Grandstream Networks GXV3175 User manual

Grandstream Networks, Inc. GXV3175 USER MANUAL
Updated : 3/2012
Grandstream Networks, Inc.
GXV3175 V2
IP Multimedia Phone

Grandstream Networks, Inc. GXV3175 USER MANUAL
FIRMWAREVERSION1.0.1.1 Updated : 3/2012
GXV3175 User Manual
Index
WELCOME ..................................................................................................6
GXV3175 OVERVIEW....................................................................................................................6
PRODUCT OVERVIEW...............................................................................8
INSTALLATION .........................................................................................11
EQUIPMENT PACKAGING ................................................................................................................. 11
SAFETY COMPLIANCES.............................................................................................................11
WARRANTY.................................................................................................................................12
CONNECTING THE GXV3175 IP MULTIMEDIA PHONE...................................................................12
WALL MOUNT..............................................................................................................................13
PHONE STAND............................................................................................................................13
CONNECTING THE GXV3175 IP MULTIMEDIA PHONE............................................................14
WELCOME SETUP GUIDE..........................................................................................................14
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE ......................................................17
USING THE GXV3175 IP MULTIMEDIA PHONE......................................18
LCD...................................................................................................................................................... 18
MULTIPLE SIP ACCOUNTS AND LINES ............................................................................................ 23
HANDSET, SPEAKER AND HEADSET MODE................................................................................... 24
MAKING A CALL.................................................................................................................................. 24
DURING CALLS .................................................................................................................................. 27
ANSWERING CALLS...................................................................................................................27
CALL FUNCTION OPTIONS........................................................................................................29
CALL HOLD..................................................................................................................................30
CALL TRANSFER ........................................................................................................................31
3-WAY CONFERENCE ................................................................................................................33
VOICEMAIL （ MESSAGE WAITING INDICATION ） ...................................................................34
MUTE............................................................................................................................................34
KEYPAD INPUT................................................................................................................................... 35
CALL FEATURES .....................................................................................36
GXV3175 WEB CONFIGURATION INTERFACE......................................37
ACCESSING THE WEB CONFIGURATION PAGES ..........................................................................38

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DEFINITIONS ...................................................................................................................................... 38
STATUS PAGE DEFINTIONS ......................................................................................................39
ADVANCED SETTINGS PAGE DEFINITIONS............................................................................40
MAINTENANCE PAGE DEFINITIONS.........................................................................................42
SIPACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................49
SAVING THE CONFIGURATION CHANGES...................................................................................... 54
REBOOTING FROM REMOTE LOCATIONS...................................................................................... 54
CUSTOMIZING THE GXV3175 IP MULTIMEDIA PHONE........................55
XML GUI CUSTOMIZATION GUIDE ................................................................................................... 55
GMI GUIDE.......................................................................................................................................... 55
SOFTWARE UPGRADE............................................................................56
UPGRADE VIA MENU ......................................................................................................................... 56
UPGRADE VIA WEB BROWSER CONFIGURATION PAGE..............................................................56
NO LOCAL TFTP SERVERS............................................................................................................... 57
RESTORE FACTORY DEFAULT SETTINGS............................................57
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU .....................................................57
RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE .................................. 58
EXPERIENCING THE GXV3175 MULTIMEDIA PHONE ..........................59
TABLE OF TABLES
GXV3175 USER MANUAL
Table 1 :Key Features ................................................................................................................................... 8
Table 2: GXV3175 Hardware Specification................................................................................................... 8
Table 3: GXV3175 Technical Specifications.................................................................................................. 8
Table 4: GXV3175 Ports and Interface ....................................................................................................... 12
Table 5: LCD Icon Definition........................................................................................................................ 21
Table 6: GXV3175 Dialpad Definition.......................................................................................................... 23
Table 7: GXV3175 Call Function Description.............................................................................................. 30
Table 8: GXV3175 Keypad Definition.......................................................................................................... 35
Table 9 :GXV3175 Call Features ................................................................................................................ 36
Table 10: GXV3175 Audio/Video Codec Feature Code .............................................................................. 36

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WELCOME
Thank you for purchasing Grandstream GXV3175 IP Multimedia Phone. GXV3175 IP Multimedia Phone
represents the future in personal IP multimedia communication as the ultimate desktop multimedia phone.
You will experience a brand-new exploration with GXV3175’s 7” touch screen color LCD, plug-and-play
access to free real-time video/voice call, always-on Internet web entertainment and social networking
applications.
This user manual is designed to help you configure and manage GXV3175 IP Multimedia Phone. Besides
demonstrating how to install the unit with ease, this manual will explain how to fully utilize the entire
phone’s voice and video call features like conference call, direct IP call as well as explore all the built-in
feature-rich multimedia applications such as YouTube, Google Voice, Flickr and more.
GXV3175 OVERVIEW
The GXV3175 is an ideal desktop IP multimedia phone highlighting 7” touch screen color LCD, tilt capable

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1.3M CMOS camera, integrated Wifi, comprehensive auxiliary ports, feature-rich web applications with
novel streamline design and modeling. It supports a high quality selection of audio codecs and is
compatible with the H.264/H.263/H.263+ video codec. The advanced telephony and video features,
interoperability with 3rd party SIP products and ease of use make it an innovative and unique IP multimedia
device for both enterprise and consumer users.
Once the GXV3175 is plugged into the broadband Internet connection, you can begin to make video calls
with impressive clarity and enjoy other features of the multimedia phone including:
•Integrated web browser for one-touch access to personalized RSS feeds of real-time online
information services (news videos, stock and currency updates, weather forecasts and etc.)
•Access to thousands of Internet radio stations and popular online music networks such as Last.fm
•Access to social networking sites such as Google Voice and web photo albums like Yahoo Flickr
•Access to streaming Internet entertainment sites including YouTube and Movie Trailer
•Access to more than 6 built-in games featuring the touch screen operation
•Digital Photo Frame
•Full duplex speakerphone
•Ability to project video onto TV
CAUTION: Changes or modifications to this product not expressly approved by Grandstream, or operation of
this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for downloading here:
GXV3175 User Manual(Download)
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any
purpose without the written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
Table 1: Key Features
Open Compatible Standards SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS
(A record and SRV), DHCP, PPPoE, TFTP, NTP.
Interfaces 2 x 10/100Mbps Ethernet Ports with integrated PoE，2 x USB（2.0）port，
3.5mm stereo headset port, SD Card slot, built-in WiFi(b/g/n).
Extraordinary Audio Quality Advanced DSP for audio, Silence Suppression, VAD, CNG, AEC and AGC.
Extraordinary Video Quality Real-time video H.263/H.263+ and H.264 codec even when operating
under low bandwidth (32kbps-1Mbps).
Advanced Video Features 7” resistive touch screen LCD with 800 x 480 resolution, 45 degree rotating
lens (perpendicular), Advanced VGA lens, auto focus, auto exposure,
zoom in and zoom out (2x optical 2x digital) , Camera Block,
PIP(Picture-in-Picture) and still picture capture/store.

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Application Features - Traditional audio features: Caller ID, Call Waiting, Call Holding, Call
Transfer, Three-way Conference, Do-Not-Disturb, Mute, Automatic dial.
- Application features: Built-in Web Browser, RSS News, Weather
Forecast, Internet Radio, Media Player, Picture Viewer, Games,
Calculator, Alarm clock, File Manager, Youtube, Google Voice, Facebook,
Twitter and etc.
Table 2: GXV3175 Hardware Specification
Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports.
LCD 800 x 480 resistive touch screen LCD.
Camera Tilt Capable 2.0M pixel CMOS camera with privacy shutter (VGA).
Auxiliary Ports RCA Type Stereo and Media output port, 3.5mm stereo headset port, 2 x
USB port, SD card slot.
Exterior Black ABS plastic, Flat Panel with 1 x home button, two-angle stand.
Universal Power Supply Input: 100-240V AC
Output: 12V DC, 1.5A
US/Euro/UK/Australian style plug available.
Dimension 243.5mm x 168mm x 36mm.
Weight 1.04kg (phone with handset and stand), 1.95kg (package weight).
Operating Temperature 32°F - 104°F/0°C - 40°C.
Humidity 10%-90% Non-Condensing.
Compliance FCC/CE/C-Tick.
Table 3: GXV3175 Technical Specifications
Lines Three individual SIP accounts.
Protocol Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display 7” resistive touch screen LCD with 800 x 480 resolution.
Network Interfaces Dual switched 10M/100M auto-sensing Ethernet ports, 2 x USB 2.0 port,
1 x audio/video output port (to synchronize output video to TV), stereo
headset jack.
Device Management Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN) and Layer 3 QoS (ToS,
DiffServ, MPLS), web interface or via secure (AES encrypted) central
configuration file for mass deployment, auto/manual provisioning system,
remote software (TFTP/HTTP/HTTPS) upgrade for deployed devices
including those behind NAT/firewall.
Provisioning - Support for automatic NAT/firewall traversal and remote automatic
software upgrade and security, providing end-users with “zero
configuration” and true “plug-and-play” functionality.
- Support for remote configuration monitoring and syslog.

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- Configuration through LCD, web browser or an external configuration file.
- Support for IETF STUN NAT traversal and symmetric RTP, Static IP or
DHCP.
Audio Features - HD handset and full duplex speaker, advanced DSP.
- Supports G.723.1, G.729A/B,G.711μ/A (PCMU/PCMA), G.726-32,G.722,
GSM-FR, L15-256 DTMF (In-audio, RFC2833, SIP Info); Silence
suppression, VAD, CNG, AGC, masking for packet loss/delay; AEC, AGC
for Speaker; jitter buffer protocol.
Video Features - Support for Jitter Buffer delay and packet loss concealment to enhance
audio and video quality.
- Support for H.263/H.263+ and H.264 real-time video codecs (WQVGA,
QQVGA, QCIF, QVGA, WQVGA, CIF, VGA, 4CIF) up to 30frames/sec,
which ensures high quality video transmission even under low bandwidth
conditions (32kbps-1Mbps).
- 7” resistive touch screen LCD with 800 x 480 resolution, 45 degree
rotating lens (perpendicular), advanced VGA CMOS camera and sensor.
- Anti-flickering of images, auto focus, auto exposure, zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block, call log, video
phone book, screensaver, still picture capture/store (VGA) and visual voice
message indicator.
Call Handling Features Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call
forwarding, Do-Not-Disturb, three-way conference, redial, automatic
dialing on off-hook, automatic answering, call records, volume control,
voice message waiting indicator, downloadable custom ring tone,
switchable handset/headset/speaker during call.
Caller ID（Privacy）Private header support for anonymous calls.
Firmware Upgrade - Configuration file authentication (before accepting changes).
- TFTP/HTTP/HTTPS upgrade support, allows users to specify different
URLs for the server to download from.
Advanced Server Features DNS SRV support, SIP server failure transfer, message waiting indicator
and custom screensaver.
Security - MD5 and MD5-sess DIGEST encoding and authentication.
- Security protection: SIP over TLS and SRTP.
- Support for TR-069.
- Support for OpenVPN for increased security and control.

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INSTALLATION
EQUIPMENT PACKAGING
This GXV3175 package contains:
1. One (1) GXV3175 Phone Main Case with One (1) Stylus inserted in the back
2. One (1) Handset
3. One (1) Quick Start Guide
4. One (1) Headset Dongle
5. One (1) Ethernet Cable
6. One (1) Phone Cord
7. One (1) 12V Power Adapter
8. One (1) Phone Stand
9. One (1) Wall Mount
10. One (1) TV VGA Adapter Cable
Figure 1: GXV3175 Equipment Packaging
SAFETY COMPLIANCES
GXV3175 complies with FCC/CE/C-Tick safety standards. The power adapter of GXV3175 is compliant
with the UL standard. Please use the universal power adapter provided with the GXV3175 package only.

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The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If GXV3175 was purchased from a reseller, please contact the company the phone was purchased for
replacement, repair or refund. If the phone was purchased directly from Grandstream, please contact
Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before
the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
WARNING: Use the power adapter provided with the phone. Do not use a different power adapter as this
may damage the phone. This type of damage is not covered under warranty.
CONNECTING THE GXV3175 IP MULTIMEDIA PHONE
Figure 2: GXV3175 Ports and Interface
Table 4: GXV3175 Ports and Interface
Item Name Description
1 Home Button Press Home button to navigate to main screen
2 Camera 1.3M pixel adjustable CMOS camera with privacy shutter
3 PC Ethernet Port 10/100Mbps RJ-45 port connecting to PC
4 Network Ethernet Port 10/100Mbps RJ-45 port connecting to Ethernet
5 Power Jack 12V DC Power connector port
6 RJ11 Jack Phone handset connector port
7 Camera Adjust Wheel Scroll the wheel to turn on/off the camera;

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Adjust the camera position and lens angle
8 Stylus Stylus for touch screen (optional)
9 USB Port USB devices may be connected via the USB port. For example, you can
connect a USB flash drive to save captured pictures and plug in USB
keyboard or mouse for the built-in web browser
10 SD Card Slot SD card could be inserted in for picture/music/video files storage
11 HDMI High-Definition Multimedia Interface
12 Headset Jack 3.5mm stereo headset connector port
WALL MOUNT
GXV3175 has two slots on the back of the phone for wall mounting convenience. (See Figure 3)
Figure 3: Wall Mount for GXV3175
PHONE STAND
GXV3175 can also be placed on the table or desk via the phone stand. (See Figure 4) There are two
positions for the stand on the back of the phone with each position supporting a different angle.
Figure 4: Phone Stand for GXV3175

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CONNECTING GXV3175 IP MULTIMEDIA PHONE
Figure 5: Connecting the GXV3175
WELCOME SETUP GUIDE
After the GXV3175 completes the touch screen collaboration a welcome screen will appear that will allow
the user to access the Setup Guide. In this Setup Guide, a user can configure account information,
network settings, and upgrade settings.

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Figure 6: Setup Guide Welcome Screen
After hitting “Next”, the user will reach the Account Settings screen. By default, the IPVideoTalk account is
set to Account 1 slot. Users may choose to remove this account by inputting their own account
information, or keep this account and select “Create one more account” to create a new account. The
GXV3175 allows up to 3 accounts.
Figure 7: Setup Guide Account Settings
The following screen that appears is the Network settings. Here the user can select between DHCP,

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PPPoE, or Static IP.
Figure 8: Setup Guide Network Settings
After pressing “Next”, the user will be brought to the Upgrade Settings. This section allows the user to
choose where the phone will send upgrade requests to as well as configuration requests. The Automatic
Upgrade field allows the user to specify how often the phone should check for firmware/configuration.
Figure 9: Setup Guide Upgrade Settings
Once completed with all the Setup Guide steps, the user will be prompted to reboot the phone so that
changes can take effect immediately.

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Figure 10: Quick Setup Guide Completion
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE
GXV3175 offers users the ability to send and receive free lifetime video calling to other GXV3175/GXV3140
on the IPVideoTalk network. Once the GXV3175 is connected, video calls can be made using
Grandstream’s configuration peer-to-peer SIP technology and IPVideoTalk service. To place the first video
call, complete the following three simple steps:
1) Connect the handset, network cable and power adapter to the GXV3175 using the methods
described above. After the phone boots up and obtains an IP address through DHCP, it will attempt
to register to the IPVideoTalk network. When the user boots the phone for the first time, Account 1
will be registered to the IPVideoTalk server with a provisioned extension number 810xxxx.
2) If the registration is successful, the “IPVideoTalk” text on the LCD will turn green and an assigned
IPVideoTalk number (810xxxx) specific to this phone will be displayed. At this point, the phone is
ready for making and receiving video calls over the IPVideoTalk network.
3) Tap on the account (See Figure 11) in the touch screen then the dial pad will show up for on-hook
dialing. Dial the number of any other phone registered on the IPVideoTalk network and press
“Video Call” or “Audio Call” button in the dial pad. If the user has purchased more
GXV3175/GXV3140 IP Multimedia phones, these phones are able to establish video calls
between each other and the user will immediately experience the plug and play nature of the
GXV3175.

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Figure 11: Select IPVideoTalk account in the marked area to make first call
USING THE GXV3175 IP MULTIMEDIA PHONE
LCD
When the phone is idle, the LCD screen will look similar to Figure 9. (The account and IP address may be
different from case to case, depending on the network environment and the settings.)
Figure 12: GXV3175 LCD Idle Screen

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Users could hold and drag on the center area of the main screen then slide from right to left to switch the
screen to view the different desktop widgets in the four screens. In the left hand side of the status bar, there
are four (4) green tabs indicating the current page of the screen.
Figure 13 shows the screen that displays weather and currency information.
Figure 13: LCD IDLE screen displaying Weather and Currency Information
Move around all the way to left to switch to screen that displays News Videos and Stock information. See
Figure 14.
Figure 14: LCD Idle screen displaying News Videos and Stock information
Switch again to the last screen that shows Calendar and RSS News. See figure 15.

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Figure 15: LCD Idle screen displaying Calendar and RSS News
In Figure 15, on the button menu of each screen, users could select “Menu” to access the full menu, select
“Phone” icon to make call, select PIP/News Videos/Youtube/Internet Radio/Brower to access the
corresponding applications. If the users press button on the left, new widgets which include Info,
Weather, RSS News, Contacts and Internet Radio will be available to open and display in the main screen.
(See Figure 16)
Figure 16: Open new widget in Idle screen
Users may close/configure the widget by holding the finger on the widget area until close/setting options
show up on the right (Marked in Figure 17).

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Figure 17: Close/Configure the widget in Idle screen
By selecting the right hand side area of the status bar, users will be able to set the phone’s status in the
popped out dropdown list. See Figure 18.
Figure 18: LCD Idle screen displaying status bar settings
Table 5: LCD Icon Definition
Type Icon Definition Note
Connected to the networkNetwork
Failed to connect to the network
Call Related Account 1 Auto Answer

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Account 2 Auto Answer
Account 3 Auto Answer
Account 1 Call Forward
Account 2 Call Forward
Account 3 Call Forward
If call forward is on: unconditional
forward, forward when busy or
forward on no answer.
Ring Volume Ring volume, ranges from 0-9
Camera disabled.
Do-Not-Disturb (DND)
Phone Status
Missed Call.
The headset is in use and is off hook.
The headset is plugged in.
The phone is on speaker.
Audio Output
The handset is off hook.
WiFi WiFi signal strength, ranging from 0 to 4
Unread messageMessage
Message box is full
The icon is displayed at the right
hand side of the status bar
Unread text message.
Alarm clock
Applications
Background running program The icon is displayed at the
center of the status bar
SD card
USB flash drive.
USB keyboard
External devices
USB mouse
MULTIPLE SIP ACCOUNTS AND LINES