Grandstream Networks GXP1160 User manual

Page
The Grandstream GXP 1160
User Guide
Cloud Net Ltd, 34 Green Lane,
Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33
f: 01922 21 33 44
e: solu[e-mail]
w: www.cloudnetuk.com
www.birchills.net

Page 2
CONTENTS
The Grandstream GXP1160 IP Phone User Manual
Page
Introducon 3
Keys and Layout 4
Geng started 5
Accepng a call 5
Making a call 5
Ending a call 5
Transferring a call 6
Announced Transfer 6
Blind Transfer 6
Transfer to Mailbox 6
Easy conference mode 7
Call History 8
Phone book 8
Voicemail 9
EasyDial+ Chrome Extension 10
Network Services 11
Shared Phone Book Speed Dial 11
Call recording 11
Call Pickup 11
Group Mailbox 11
Personal Mailbox 11
Queue Login 11
Withhold CLI 11
HotDesk—get calls on another extension 12
www.birchills.net

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INTRODUCTION
Thank you for choosing Birchills Telecom. This is the simplest and most powerful system on the market today.
The system consists of two main elements - your IP Phone Handset and Cloud PBX and Portal– which are
connected together by the power of the Internet. Your phone translates your voice into digital packets of
informaon which are transported by the Internet to the Switchboard which then passes them on to the
recipient who may be using an old fashioned telephone.
This means that geography is no longer relevant and telephones are liberated from only staying in one
building. Your phone will work when plugged into any internet connecon anywhere.
Your phone will arrive pre–programmed which is also called provisioned. So all you need to do is to clip it
together and plug it into the Internet. This manual will tell you how to use the phone to it’s full extent. There is
another manual describing the funconing and programming of the Cloud PBX and Portal—on a page which is
here hps://www.birchills.net/cloud-pbx-and-portal.html or you can access the document directly here
hps://www.birchills.net/Docs/portalNEW.pdf
There are a number of services which are set up by default including voice recording and voicemail. To protect
us both from possible misuse of the system, your account has a credit limit which we are happy to review at
any me. If you approach the limit we will let you know. This system is subject to terms and condions and an
acceptable use policy which are here hps://www.birchills.net/terms-and-condions.html
We are genuinely not like other telephone service providers. We do want you to be a sased customer for
years.
I hope you will be very happy with your new phone and system.
David Hill
Chairman, Birchills Telecom
www.birchills.net

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Message Waing
Indicator
Menu Keys
Phone Book
Hold Call
Transfer Call
Establish Conference
CONF
Bring up new line
(Flash Key)
Mail
Send
Volume
KEYS AND LAYOUT
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3 So Keys
Funcons Displayed
Above

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GETTING STARTED
Plug the phone’s power supply into the mains and an Ethernet cable into the socket marked LAN (not PC)
The phone boots and then it displays “Boong, starng DHCP”
Once operaonal, it displays the date and me, Grandstream, and 2 so keys. Your handset is ready for use.
If the connecon to the Internet is not present “NETWORK DOWN” is displayed. If this happens please check
your connecons and Internet status. If this does not solve the problem please call technical support during
normal oce hours on 01922 21 33 33 Opon2 or email Tech[email protected]
ACCEPTING A CALL
You can pick up the handset to accept an incoming call or press the speaker key to answer hands free.
If you want to swap from the handset to hands free press the speaker key and replace the handset.
If you want to swap from hands free to the handset pick up the handset.
MAKING A CALL
The simplest method of making a call is to pick up the handset and dial the number you desire, or;
You can input the number to call and press the # key or the send key or;
You can use a hands-free mode by pressing the speaker, you will hear the dial tone, then input the phone
number you wish to call followed by the # key or the send key or;
You can use the address book which is described later in this manual or;
You can use the navigaon keys to display a previously made or received call and dial that number by pressing
the # key or the send key once your chosen number is displayed.
ENDING A CALL
If you are using the handset then replace the handset.
If you are using handsfree then pressing the Speaker key ends the call.
If there are two calls on the telephone, you can end the current one by pressing #.
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TRANSFERRING A CALL
There are mulple ways of transferring calls to dierent extensions we consider the most common here.
The simplest way to describe call transfers is to consider 3 pares A, B and C.
Announced Transfer
An announced transfer (also known as aended transfer) is where you ask the recipient if they are willing to
take the call
The steps are as follows
Phone rings
Pick up receiver - talk to caller
Press Hold
Press Flash
Dial number for recipient of call - press send
Talk to recipient - ask for permission to transfer call
If OK press Transfer Key then Flash Key -call is transferred
If not OK then press Hold again to return to call
You can see an announced transfer video on our GXP 1160 page here:
hps://www.birchills.net/grandstream-gxp-1160.html
Blind Transfer
How to perform a blind transfer with a Grandstream GXP 1160.
A blind transfer is where you do not speak to recipient but simply transfer call. The sequence is
Phone rings
Pick up receiver - talk to caller
Press Transfer
Dial number for recipient of call - press send
Hang up
You can see a blind transfer video on our GXP 1160 page here:
hps://www.birchills.net/grandstream-gxp-1160.html
Transfer Call To A Voice Mail Box
Prex the 3-digit extension number with 0 and you’ll go straight to their voicemail. So if you need to transfer
a caller to A’s voicemail on extension 123, for example, perform a transfer in the usual way but use 0123
instead of 123.
This will also work with call forwarding rules and indeed anywhere else you can dial or specify a desnaon
number.
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EASY CONFERENCE MODE
Grandstream provide mulple ways of establishing and running a conference call. Here we concentrate on
the easy conference mode. The GXP 1160 can support up to a 3 way conference which means that you and
two others can conference.
Iniate a conference call.
You establish the rst call by calling the rst person.
Establish 1 call
Press CONF key
Dial the number and press SEND key
Press CONF key
Split and Re-conference
During the conference, press HOLD key the call will be put on hold separately
Press FLASH key
If users would like to re-establish conference call, press the ReConf sokey
Cancel Conference
If users decides not to conference aer establishing the second call, press EndCall sokey;
to resume the 2-way conversaon with the second established call.
End Conference
Users can press the EndCall sokey or simply hang up the call to terminate the conference call.
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CALL HISTORY
The phone maintains lists of received and dialled calls. If the call list capacity is full then the new call will
replace the rst call.
To access the list press the central menu key and then select Call History. You can then select Answered Calls,
Dialled Calls, or Transferred Calls. You choose a list by pressing the Enter key and then cycle through the list
by using the Navigaon keys.
Once a phone number is displayed it can be dialled by pressing the Dial so key.
Note: The phone uses the American spelling of dialed.
PHONE BOOK
The Phone Book maintains a list of phone numbers and names.
To access the phone book press the phone book key.
Navigate using the arrow keys, select phone book and add new entry. The name is entered using the key pad
with each leer being represented by pressing the keys on the key pad repeatedly. So keying 2 brings up 2, A,
B, C in sequence.
The Del key deletes keys mistakenly pressed. Pressing Enter brings up INPUT NUMBER and the number is then
entered by keying in the telephone number using the key pad. Pressing Enter then cycles round to the ADD
prompts again.
When a caller who is registered in the Phone Book calls the phone, their name is displayed on the main
display.
Once a person’s name is registered in the Phone Book they can be dialled by pressing the Phone Book key
followed by Enter when the word current appears, cycle down to the name required using the Navigaon
keys and then press send to dial the number.
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VOICEMAIL
Voicemail Access
Voicemail is enabled by default on all extensions.
To access the facility press the Mail key Or
*95 - access own mailbox Or
*95xxx - access specic mailbox (where xxx is the 3-digit mailbox number) Or
0 - access any voicemail (will prompt for mailbox/password)
If you have Voicemail enabled for your extension and you want to disable it, or if it is disabled and you wish to
enable it, dial *950 from you extension phone keypad in order to change the status of your Voicemail.
Voicemail Congure
Once access to Voicemail has been successful dial 0 to access the mail box conguraon, it will then give you
the following opons:
1 – Record unavailable message
2 – Record busy message
3 – Record name
4 – Record temporary greeng
5 – To change password
#– To exit
Voicemail Menu
When you access Voicemail it will then nofy you how many voicemails you have; it will also give you a range
of other opons from the main menu as follows:
1 for new messages:
By pressing 1 you can listen to your new messages once the message is played you can listen to another range
of opons.
By default you will receive an email nofying you when a new message has been received.
2 to change folders:
Enables you listen to other messages stored in other folders. It is possible to search for names using the
SEARCH facility.
3 for Advanced Opons:
There are currently no advanced opons available.
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EASY DIAL+ CHROME EXTENSION
What is EasyDial+ ?
EasyDial+ is an extension which works within the Chrome browser from Google. When Easydial+ is running it
works with the Cloud PBX and Portal and your phone to provide added services and features.
It allows you to make calls on your extension, send SMS messages, access your company phone book and
view recent calls. It also allows you to call from the webpages or your address book, send SMS messages and
much more and you can even cut and paste to dial.
There is much more documentaon on our website including videos here:
hps://www.birchills.net/easy-dial--.html
How To Get EasyDial+
To get Birchills EasyDial+ on your computer you will need to add it to your Chrome extensions. To do this go
to the Google Chrome store by clicking here. Once you've added EasyDial+ to your extensions you will need to
congure it.
Open easyDial by clicking the icon at the top le of the screen. You will be asked for a username and
password. This is the same username and password you use to access your Birchills Cloud PBX and Portal.
Once entered you will then be asked to choose an extension that you wish to set EasyDial+ up on. One you've
selected your extension you're ready to go.
Dialling
You can dial by typing the number into the number dialler, by clicking on any number on the web or by right
clicking on any other number and selecng the EasyDial+. Once you hit dial your phone will ring. As soon as
you pick it up the system will then dial out the number you selected and connect the call as normal.
Receiving Calls
Once EasyDial+ is set up, any calls coming in to the extension will be presented on your screen. This will
include any caller ID. Incoming text messages will also be presented.
You can view all recent calls in real me using EasyDial+. Bring up the dialler in the normal way and then press
the white list buon next to the dial buon. It will then display all recent calls made to and from that
extension as well as if the call was answered or not.
SMS Messages
Access the dialler in the top right of your browser and click the messaging icon at the top. This will bring up a
list of recently received messages if you have any. To send a message simply hit new. You can then enter a
number to send the message to, a number to send it from and enter the message. Then when your done just
press send. All messages are charged at 10p each.
Phonebook
If you have any contacts saved in your phonebook these are also accessible through EasyDial+. Access
EasyDial+ through the icon in the top right of the screen and click the phonebook icon at the top. From here
you can call or text your contacts as well as being able to update and add new ones too.
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NETWORK SERVICES
These are services provided by the Birchills Telecom Cloud PBX and Portal network and are accessed by a
sequence of * followed by a number.
Shared Phone Book With Speed Dial
To add numbers to your phone book log in to the Birchills Cloud PBX and Portal and select the Phone Book
item from the main menu. You can click Add Entry, enter the contact’s name, number and specify a speed-
dial (1-999) before clicking save.
To call a contact from any extension, dial *0 followed by the speed-dial specied for that contact. So for
speed-dial 1, dial *01.
Call recording *1
You can select in the Birchills Cloud PBX and Portal how recording works. You can select no recording,
recording on demand or record all calls. If you select recording on demand then to start recording a call Press
*1 at any me. To access your recordings you need to use the Birchills Cloud PBX and Portal.
Call Pickup
Pickup calls on any ringing extension - *21#
Directed pickup to pickup designated extension - **(extn number) e.g **104
Access Group Mailbox
To access recorded calls via handset dial 0 to access then enter mailbox no e.g 701 then password. The
default password is 0000.
Access Personal Mailbox
*95 or on Grandstream phones press MSG key.
Queue Login
*98 logout of queue
*96 login to queue
Withhold CLI
*67<number>
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NETWORK SERVICES (CONTINUED)
HotDesk—Receive calls on another extension
To use the feature, you must already have your own extension on the system. Then, from another extension
simply dial *78xxx, where xxx is your own 3-digit extension number. You will be prompted for your PIN, which
can be set in the web portal, and immediately your calls will start ringing on this new extension. Any other
features such as voicemail, call recording or forwarding will connue to operate as normal.
When you return to your own extension, dial *79xxx from any extension (or simply *79 from your own) and
your incoming calls will return with you.
So, to recap:
To acvate hotdesk– dial *78xxx from your new temporary locaon
To deacvate hotdesk – dial *79xxx from any extension or *79 from your own
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Free cloud based PBX Most powerful feature set
Quality VoIP hardware No long term contract
Free telephone numbers Discounts on all hardware
Simple low monthly fees Low call costs
Free 100% UK support DECT for VoIP
Business class, hosted VoIP, is changing the face of telecoms.
At the forefront of this revoluon is Birchills Telecom.
Whatever you want to say – it’s simpler and cheaper with Birchills.net – the simplest VoIP yet.
Birchills Telecom Ltd
200 Rookery Lane, Aldridge Walsall, WS9 8NP
Tel [phone]