Grandstream Networks GRP260 Series Instruction Manual

Grandstream Networks, Inc.
GRP2601(P) | GRP2602(P/W)
GRP2603(P) | GRP2604(P)
Essential IP Phones
Administration Guide
GRP2601/GRP2601P
GRP2602/GRP2602P/GRP2602W
GRP2603/GRP2603P
GRP2604/GRP2604P

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GRP260x Administration Guide
Version 1.0.3.42
COPYRIGHT
©2022 Grandstream Networks, Inc. https://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
https://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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GRP260x Administration Guide
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U.S. FCC Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will provide advance notice
in order for you to make the necessary modifications in order to maintain uninterrupted service.
If any trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA02215, USA
Tel: [phone]
Fax: [phone]
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the
equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.

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GRP260x Administration Guide
Version 1.0.3.42
U.S. FCC Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
Frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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GRP260x Administration Guide
Version 1.0.3.42
Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2602W are in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.grandstream.com/support/resources/

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GRP260x Administration Guide
Version 1.0.3.42
GNU GPL INFORMATION
GRP260X firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
https://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz

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GRP260x Administration Guide
Version 1.0.3.42
Table of Contents
DOCUMENT PURPOSE ............................................................................................... 11
CHANGE LOG..............................................................................................................12
Firmware Version 1.0.3.42 ......................................................................................................................12
Firmware Version 1.0.3.31 ......................................................................................................................12
Firmware Version 1.0.3.18 ......................................................................................................................13
Firmware Version 1.0.1.57 ......................................................................................................................14
Firmware Version 1.0.1.50 ......................................................................................................................14
Firmware Version 1.0.1.41 ......................................................................................................................14
Firmware Version 1.0.1.36 ......................................................................................................................14
Firmware Version 1.0.1.18 ......................................................................................................................14
WELCOME ...................................................................................................................15
PRODUCT OVERVIEW ................................................................................................16
Feature Highlights ...................................................................................................................................16
Technical Specifications ..........................................................................................................................17
GETTING STARTED.....................................................................................................23
Equipment Packaging..............................................................................................................................23
GRP260X Phone Setup...........................................................................................................................24
Using the Phone Stand ........................................................................................................................24
Using the Slots for Wall Mounting........................................................................................................24
Connecting the GRP260X .......................................................................................................................25
Configuration via Keypad ........................................................................................................................26
Configuration via Web Browser ...............................................................................................................32
Saving Configuration Changes................................................................................................................33
Rebooting from Remote Locations..........................................................................................................33
CONFIGURATION GUIDE............................................................................................34

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GRP260x Administration Guide
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Status Page Definitions ...........................................................................................................................34
Account Page Definitions ........................................................................................................................37
Phone Settings Page Definitions.............................................................................................................55
Network Settings Page Definitions ..........................................................................................................62
Programmable keys Page Definitions .....................................................................................................67
System Settings Page Definitions ...........................................................................................................73
Maintenance Page Definitions.................................................................................................................80
Application Page Definitions....................................................................................................................88
External Service Page Definitions ...........................................................................................................92
NAT SETTINGS ............................................................................................................ 96
PACKET CAPTURE .....................................................................................................97
UPGRADING AND PROVISIONING ............................................................................98
Unified Firmware .....................................................................................................................................98
Firmware Upgrade...................................................................................................................................98
Upgrade via Web GUI..........................................................................................................................99
No Local TFTP/FTP/HTTP Servers .....................................................................................................99
Custom Ringtones Provisioning ............................................................................................................100
Phone Provisioning................................................................................................................................100
Configuration File Download..............................................................................................................100
No Touch Provisioning .......................................................................................................................103
RESTORE FACTORY DEFAULT SETTINGS ............................................................. 104
Restore Factory Settings using LCD menu ...........................................................................................104
Restore to Factory Default via Web GUI ...............................................................................................104
Restore to Factory Default via Keypad..................................................................................................104
EXPERIENCING GRP260X ........................................................................................105

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GRP260x Administration Guide
Version 1.0.3.42
Table of Tables
Table 1: GRP260X Features in a Glance....................................................................................................16
Table 2: GRP2601/GRP2601P Technical Specifications ............................................................................17
Table 3: GRP2602/GRP2602P/GRP2602W Technical Specifications ........................................................18
Table 4: GRP2603/GRP2603P Technical Specifications ............................................................................19
Table 5: GRP2604/GRP2604P Technical Specifications ............................................................................21
Table 6: Equipment Packaging ...................................................................................................................23
Table 7: Configuration Menu .......................................................................................................................26
Table 8: Status Page Definitions .................................................................................................................34
Table 9: Account Page Definitions ..............................................................................................................37
Table 10: Settings Page Definitions ............................................................................................................55
Table 11: Network Page Definitions ............................................................................................................62
Table 12: Programmable Keys Page Definitions ........................................................................................67
Table 13: System Settings Page Definitions ...............................................................................................73
Table 14: Maintenance Page Definitions.....................................................................................................80
Table 15: Application Page Definitions........................................................................................................88
Table 16: External Service Page Definitions ...............................................................................................92

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GRP260x Administration Guide
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Table of Figures
Figure 1: GRP260X Package Content ........................................................................................................23
Figure 2: Phone Stand and Mounting Slots on the GRP260X....................................................................24
Figure 3: Tab on the Handset Cradle ..........................................................................................................24
Figure 4: GRP260X Back Side View...........................................................................................................26
Figure 5: GRP260x LCD settings................................................................................................................31
Figure 6: Packet Capture in Idle .................................................................................................................97
Figure 7: Packet Capture when running .....................................................................................................97
Figure 8: GRP260X Unified Firmware ........................................................................................................98
Figure 9: Custom ringtone provisioning ....................................................................................................100
Figure 10: Config File Download...............................................................................................................101
Figure 11: Certificates Files Download .....................................................................................................103