Grandstream Networks GXP-2020 User manual

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GXP-2020 6-line SIP Enterprise Phone
Quick Installation Guide
WARNING: Please DO NOT power cycle the GXP-2020 when LED lights
are flashing during system boot up or firmware upgrade. You may corrupt
firmware images and cause the unit to malfunction.
WARNING: use only the power adapter included in the GXP-2020
package. Using an alternative non-qualified power adapter may possibly
damage the unit.
Overview
GXP-2020 features 6 lines, each with an individual SIP account and offers a
large graphical LCD display, four (4) XML programmable soft keys, and
seven (7) programmable hard keys. It offers intuitive user interfaces, 5-way
conferencing, 2 headset jacks, and three (3) adjustable positioning angles.
The GXP-2020 also offers dual 10/100Mbps auto-sensing Ethernet ports
with integrated P-o-E, secure central configuration with AES Encryption,
superior audio quality (using G.722 wide-band codec) and excellent
manageability. The GXP series is fully compatible and interoperable with
most SIP end-user devices, IPPBX and Softswitches.
Equipment Packaging
Unpack and check all accessories
The GXP-2020 phone package contains
1. One GXP-2020 Main Case
2. One Handset
3. One Phone Cord
4. One Universal Power Adaptor
5. One Ethernet Cable
6. One High Phone Stand
7. One Low Phone Stand
8. Two Wall Mount Spacers

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Connect the GXP-2020 Enterprise IP Phone
Please use the equipment included in the packaging. Using any other
power source may damage the product.
1. Connect the handset and main phone case with the phone cord.
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or
a router (LAN side of the router) using the Ethernet cable.
3. Connect the 5V DC output plug to the power jack on the phone; plug the
power adapter into an electrical outlet.
4. The LCD will display provisioning or firmware upgrade information.
Before continuing, wait for the date/time icon to light up.
5. Using the phone embedded web server or keypad configuration menu,
you can further configure the phone using either a static IP or DHCP
Figure 1: Connectors on the bottom of the GXP-2020
Wall Mount
GXP-2020 can be wall mounted. For proper wall mounting please place the
two wall-mount spacers into the proper holes on the bottom of the GXP-2020
as show below:

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Figure 2: Attach the wall mount spacers to the GXP-2020
To position the phone on the wall, place two fixed hangers on the wall, hang
the back of the phone on the fixed hangers.
Figure 3: Location of the fixed hangers on GXP-2020
To use the handset, pull out the tab (extension downward) from the handset
cradle, rotate the tab and plug it back into the slot with the extension up to
hold the handset.
Figure 4: Placing tab for mounting phone to wall

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Configuring the GXP-2020 using a Web Browser
•If DHCP is enabled in your network, the phone’s IP address will be displayed.
•Using a PC on the same network, type the IP address (from the screen
display) in the URL of your browser. This will enable you to configure
the GXP-2020
•The default administrator password is “admin”; the default end-user
password is “123”.
To configure the phone via the web browser, you will need the following
information:
1. IP address, subnet mask and gateway IP or available DHCP
2. SIP server and/or Outbound Proxy FQDN or IP address
3. User subscriber information: User ID, Authentication ID, Password
(provided by your VoIP service provider)
4. GXP2020 supports “Plug N Call” if your ITSP (Internet Telephony Service
Provider) provides this automatic provisioning service. Ensure the phone
has an internet connection (either DHCP or static IP in your internet ready
network), then power up the phone.
5. Please contact your ITSP for additional settings that may be necessary to
configure the phone.
Configure the GXP-2020 using the Keypad
1. Make sure the phone is idle.
2. Press the “OK” button to enter the keypad MENU to configure the phone.
3. Follow MENU options to configure the basic features of the phone – for
example: the IP address if using a static IP. For details, please check
GXP Series User Manual.
Using the Keypad
1. To enter the MENU, press round MENU button.
2. Navigate the menu by using the UP/DOWN and LEFT/RIGHT
3. Press the round MENU button to confirm a menu selection.
4. To delete an entry by pressing the MUTE button.
5. The phone automatically exits MENU mode with an incoming call, the
phone is off-hook or the MENU mode if left idle for 20 seconds

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GXP-2020 Key Pad Configuration Menu
Call History Displays histories of incoming, dialed and missed
calls.
Status
Displays the network status, account statuses,
software version and MAC-address of the phone.
Phone Book Displays the phonebook.
Instant Messages Goes to Instant Messages if the Presence is
supported by the service provider or PBX.
Direct IP call Displays the IP-call options menu.
Preference
Displays user preference sub-menu, such as ring
tone, ring volume, customized XML idle screen or
logo.
Config
Display configuration sub-menu, such as Network,
SIP account, audio codec, firmware upgrade path
and method, and Factory Reset function, etc.
Factory Functions Extra diagnostic tools reside here.
Reboot Makes the phone reboot itself.
Exit Exit from this menu.
Grandstream Networks, Inc. Corporate Headquarters
www.grandstream.com
[email protected]
1297 Beacon Street, 2nd Floor,
Brookline, MA USA 02446
Tel : [phone] – 9300
Fax: [phone] – 1987
About Grandstream Networks
Grandstream Networks, Inc. is an award-winning designer and manufacturer of
next generation IP voice & video products for broadband networks. Grandstream’s
products deliver superb sound and picture quality, rich telephony features, full
compliance with industry standards, and broad interoperability with most service
providers and 3rd party SIP based VoIP products. Grandstream is consistently
recognized in the VoIP industry for their innovation, affordability and superior value
in their products. Grandstream Networks is a private company headquartered in
Brookline, MA with offices in Los Angeles, Dallas and China. For more information,
please visit www.grandstream.com.