Grandstream Networks GXP14XX User manual

BroadSoft Partner Configuration Guide
GXP11XX/GXP14XX/GXP21XX
Enterprise IP Phone
Grandstream GXV31XX
IP Multimedia Phone
December 2011
Document Version 1.7
1297 Beacon Street, 2nd Floor
Brookline, MA 02446 USA
Voice: [phone]
Fax: [phone]
WWW.GRANDSTREAM.COM

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BroadWorks®Guide
Copyright Notice
Copyright©2011 Grandstream Networks, Inc.
All rights reserved.
Any technical documentation that is made available by Grandstream Networks, Inc. is
proprietary and confidential and is considered the copyrighted work of Grandstream
Networks, Inc.
Trademarks
BroadWorks®and BroadWorks Assistant–Enterprise™, BroadWorks Call Center™,
BroadWorks Communicator™, BroadWorks Receptionist™, and BroadWorks
Deployment Studio™ are trademarks of BroadSoft, Inc.
Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Other product names mentioned in this document may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
This document is printed in the United States of America.

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Document Revision History
Version Reason for Change
1.1 Introduced document for Grandstream GXP21XX/GXP14XX/GXV31XX in validation with
BroadWorks Release 17.0.
1.2 Edited and published document.
1.3 Added Device Management configuration instructions.
1.4 Edited and published document.
1.5 Modified manual instructions for device management device-specific file parameters.
1.6 Edited and published document.
1.7 Update the document with Grandstream GXP2120 version 1.0.1.108 interoperability test with
BroadWorks Release 17SP4; Added GXP1100/GXP1105/GXP1400/GXP1405 product models.

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Table of Contents
1Overview..........................................................................................................................................6
2Interoperability Status...................................................................................................................7
2.1Verified Versions...........................................................................................................................7
2.2Interface Capabilities Supported..................................................................................................7
2.3Known Issues ............................................................................................................................ 12
3BroadWorks Configuration.........................................................................................................13
3.1BroadWorks Device Profile Configuration................................................................................ 13
3.2BroadWorks Configuration Steps............................................................................................. 14
4GXP11XX/GXP14XX/GXP21XX/GXV31XX Configuration .......................................................15
4.1System Level Configuration...................................................................................................... 16
4.2Subscriber Level Configuration Parameters............................................................................ 17
4.3Shared Call Appearance Configuration.................................................................................... 19
4.3.1Bob’s Phone Configuration.............................................................................................. 20
4.3.2Joe’s Phone Configuration............................................................................................... 21
5Device Management....................................................................................................................22
5.1Device Management Capabilities Supported........................................................................... 22
5.2Device Management Configuration.......................................................................................... 24
5.2.1Configure BroadWorks Tags ........................................................................................... 24
5.2.2Configure BroadWorks Device Profile............................................................................. 25
5.2.3Create Device Profile Instance ........................................................................................ 34
5.2.4Configure Grandstream GXP11XX/GXP14XX/GXP21XX/GXV31XX.......................... 36
Appendix A: Sample GXP11XX/GXP14XX/GXP21XX/GXV31XX Configuration Files................38
References.............................................................................................................................................46

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Table of Figures
Figure 1 Shared Call Appearance Configuration....................................................................................19
Figure 2 System Default Tag Settings.....................................................................................................24
Figure 3 Configuration Method 1: Import................................................................................................26
Figure 4 Auto Configuration Options Settings.........................................................................................27
Figure 5 Device Management Options Settings.....................................................................................28
Figure 6 Device-Specific File Settings.....................................................................................................30
Figure 7 Static File Settings .....................................................................................................................33
Figure 8 Identity/Device Profile Add Settings..........................................................................................35
Figure 9 GXP21xx/GXP14xx/GXP11XX Advanced Settings................................................................36
Figure 10 GXV31XX Upgrade Settings...................................................................................................37

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1 Overview
This document describes the configuration procedures required for the Grandstream
GXP11XX/GXP14XX/GXP21XX/GXV31XX phones to be interoperable with BroadWorks.
This includes the following Grandstream phone models:
GXP1100
GXP1105
GXP1400
GXP1405
GXP1450
GXP2100
GXP2110
GXP2120
GXV3140
GXV3175
The GXP11XX/GXP14XX/GXP21XX/GXV31XX phones use the Session Initiation
Protocol (SIP) to communicate with BroadWorks for call control.
This guide describes the specific configuration items that are important for use of
BroadWorks. It does not describe the purpose and use of all configuration items on the
GXP11XX/GXP14XX/GXP21XX/GXV31XX. For those details, see the
GXP11XX/GXP14XX/GXP21XX/GXV31XX User Manual supplied by Grandstream [1].

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2 Interoperability Status
This section provides the known interoperability status of the Grandstream
GXP11XX/GXP14XX/GXP21XX/GXV31XX with BroadWorks. This includes the
version(s) tested, capabilities supported and known issues.
Interoperability testing validates that the device interfaces properly with BroadWorks via
the SIP interface. Qualitative aspects of the device or device capabilities not affecting the
SIP interface such as display features, performance, and audio qualities are not covered
by interoperability testing. Requests for information and/or issues regarding these aspects
should be directed to Grandstream.
2.1 Verified Versions
The following table identifies the verified Grandstream
GXP11XX/GXP14XX/GXP21XX/GXV31XX and BroadWorks versions and the
month/year the testing occurred. If the device has undergone more than one test cycle,
versions for each test cycle are listed, with the most recent listed first.
Compatible Versions in the following table identifies specific Grandstream versions, which
the partner has identified as compatible and should interface properly with BroadWorks.
Generally, maintenance releases of the validated version are considered compatible and
may not be specifically listed here. Contact Grandstream for any questions concerning
maintenance and compatible releases.
NOTE: Interoperability testing is normally performed with the latest generally available (GA)
device firmware/software and the latest GA BroadWorks release and service pack at the time the
testing occurs. If there is a need to use a non-verified mix of BroadWorks and device software
versions, customers can mitigate their risk by self-testing the combination using the BroadWorks
SIP Access Device Interoperability Test Plan [5].
Verified Versions Table
Date
(mm/yyyy) BroadWorks Release Grandstream Verified Version Grandstream Compatible Versions
12/2001 Release 17
SP4 GXP11XX/GXP14XX//GXP2 1XX: 1.0.1.108
GXV3140: 1.0.7.50
GXV3175: 1.0.3.40
Any maintenance release of the
verified versions.
01/2011 Release 17.0 GXP2120/GXP2110/GXP21
00/GXP1450: 1.0.1.39
GXV3140: 1.0.7.3
GXV3175: 1.0.1.4
Any maintenance release of the
verified versions.
2.2 Interface Capabilities Supported
The Grandstream GXP11XX/GXP14XX/GXP21XX/GXV31XX has completed
interoperability testing with BroadWorks using the BroadWorks SIP Access Device
Interoperability Test Plan [5]. The results are summarized in the following table.

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The BroadWorks test plan is composed of packages, each covering distinct
interoperability areas, such as “Basic” call scenarios and “Redundancy” scenarios. Each
package is composed of one or more test items which in turn are composed of one or
more test cases. The test plan exercises the SIP interface between the device and
BroadWorks with the intent to ensure interoperability sufficient to support the BroadWorks
feature set.
The Supported column in the following table identifies the Grandstream
GXP11XX/GXP14XX/GXP21XX/GXV31XX’s support for each of the items covered in the
test plan packages, with the following designations:
Yes Test item is supported
No Test item is not supported
NA Test item is not applicable to the device type
NT Test item was not tested
Caveats or clarifications are identified in the Comments column.
Note that DUT in the following table refers to the Device Under Test, which in this case is
the Grandstream phone.
BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package Test Plan Package Items Supported Comments
Basic Call Origination Yes
Call Termination Yes
Session Audit Yes
Session Timer Yes
Ringback Yes
Forked Dialog Yes
Early UPDATE No
Early-Session No
181 Call Being Forwarded Yes
Dial Plan Yes
DTMF - Inband Yes
DTMF – RFC 2833 Yes
DTMF – DTMF Relay Yes
Codec Negotiation Yes
Codec Renegotiation Yes
BroadWorks Services Third-Party Call Control – Basic NA
Third-Party Call Control – Advanced Yes
Voice Message Deposit/Retrieval Yes
Message Waiting Indicator Yes
Voice Portal Outcall Yes

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Advanced Alerting Yes
Calling Line ID Yes Except GXP11XX
Connected Line ID Yes Except GXP11XX
Connected Line ID on UPDATE NT
Connected Line ID on Re-INVITE NT
Diversion Header Yes
History-Info Header Yes
Advice of Charge NT
Meet-Me Conferencing Yes
DUT Services – Call
Control Services Call Waiting Yes
Call Hold Yes
Call Transfer Yes No for attended transfer
before answering
Three-Way Call Yes No for three-way call before
answering
Network-Based Conference Yes Except
GXP11XX/GXV31XX
DUT Services –
Registration and
Authentication
Register Authentication Yes
Maximum Registration Yes
Minimum Registration Yes
Invite Authentication Yes
Re-Invite/Update Authentication Yes
Refer Authentication Yes
Device Authenticating BroadWorks No
DUT Services – Fax G711 Fax Passthrough NA
G711 Fax Fallback NA
T38 Fax Messaging NA
DUT Services – Short
Message Service Short Message Service NT
DUT Services –
Miscellaneous Do Not Disturb Yes Except GXP11XX
Call Forward Always Yes
Call Forward Always Diversion
Inhibitor Yes
Anonymous Call Yes
Anonymous Call Block Yes
Remote Restart Via Notify Yes
Advanced Phone
Services – Busy
Lamp Field
Busy Lamp Field Yes Except
GXP11XX/GXV3140
Call Park Notification No

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Advanced Phone
Services – Feature
Key Synchronization,
Private Line
Do Not Disturb Yes Except
GXP11XX/GXV3140
Do Not Disturb Ring Splash Yes Except
GXP11XX/GXV3140
Call Forward Yes Except
GXP11XX/GXV3140
Call Forward Always Ring Splash Yes Except
GXP11XX/GXV3140
Call Forward Always Diversion
Inhibitor Yes Except GXP11XX/GXV3140
Call Center Agent Logon/Logoff No
Call Center Agent Unavailable Code No
Advanced Phone
Services – Feature
Key Synchronization,
Shared Line
Do Not Disturb NT
Do Not Disturb Ring Splash NT
Call Forward NT
Call Forward Always Ring Splash NT
Call Forward Always Diversion
Inhibitor NT
Advanced Phone
Services – Missed
Calls Display
Synchronization
Missed Calls Display Sync Yes Except GXP11XX
Advanced Phone
Services – Shared
Call Appearance
using Call Info
Line-Seize Yes Except
GXP11XX/GXV31XX
Call-Info / Lamp Management Yes Except
GXP11XX/GXV31XX
Public Hold Yes Except
GXP11XX/GXV31XX
Private Hold Yes Except
GXP11XX/GXV31XX
Multiple Call Arrangement Yes Except
GXP11XX/GXV31XX
Bridging NT
Call Park Notification No
Advanced Phone
Services – Shared
Call Appearance
using Dialog Event
Dialog Event No
Hold/Retrieve No
Multiple Call Arrangement No
Bridging No
Call Park Notification No
Advanced Phone
Services – Call Center Hold Reminder No
Call Information No
Hoteling Event No