Grandstream Networks GXV3275 User manual

Communicall
Vi IP
Resident user guide

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Contents
1. Introduction.......................................................................................3
2. IP room unit overview.......................................................................4
2.1 IP room unit controls......................................................................4
2.2 Display symbol meanings...............................................................5
3. Telephone features...........................................................................6
3.1 Making a telephone call..................................................................6
3.2 Receiving a telephone call .............................................................6
4. Alarm features...................................................................................7
4.1 Raising an alarm call......................................................................7
4.2 Other telecare sensors (optional)...................................................7
5. Tunstall application overview..........................................................8
5.1 Home/Away feature........................................................................8
5.2 I’m Okay feature (optional).............................................................8
6. Using the intruder feature (optional)...............................................9
6.1. Arming intruder............................................................................9
6.2. Disarming intruder .......................................................................9
7. Door entry features.........................................................................10
7.1 Receiving a door entry call...........................................................10
7.2 Answering door calls with the DECT handset (optional)...............10
8. Wireless hotspot (optional)............................................................11
8.1 Using the wireless hotspot ...........................................................11

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1. Introduction
Welcome to your Communicall Vi IP system, your property has been
equipped with a modern IP Room Unit, which may be wall mounted or
located on a desktop, depending on your housing providers choice.
If your IP Room Unit is mounted on a desktop it may be possible to have
this located in a different room, contact your housing provider to arrange
for the unit to be relocated if possible.
The IP Room Unit allows you to receive and make internal calls, raise
alarm calls, and receive door entry calls. Other optional features may be
available as per this guide.
Each IP Room Unit has its own internal telephone number.
Your telephone number is:
……………………………………………………………………………………

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2. IP room unit overview
2.1 IP room unit controls
The IP Room Unit consists of a handset, and a large touch screen. The
IP Room Unit is preconfigured and requires no setting up. The IP Room
Unit is powered from a central power supply, so does not use any power
from within your property.
Below is an overview (Figure 1) of the display and surrounding buttons.
Figure 1
Handset: Used for making and receiving calls.
Home button: This is used to return to the home screen.
Back button: This returns to the previous screen.
Volume: Adjusts the volume of the handset/speaker.
Menu: Access menus.
Applications menu: Used to access the IP Phones applications.
Applications
menu
Back
Menu
Home
Volume
Handset

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2.2 Display symbol meanings
The status bar at the top of the screen provides visual notification for the
system settings and status as indicated by the red arrow in the image
below.
A number of notifications can appear in the status bar, these are shown
below.

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3. Telephone features
3.1 Making a telephone call
The IP Room Unit also functions as a
telephone, to call people within the
same building for free. Take the
handset off the hook and dial the
telephone number of the person you
would like to call, using the on screen
keyboard.
Once you have entered the telephone number press the icon, this
will then call the number entered.
3.2 Receiving a telephone call
It is possible to receive telephone calls from other people within the
building including the staff. When the IP Room Unit is called, the unit
will make a ringing sound and the caller’s number or name will be
displayed on the display.
To speak to the caller lift the handset. To control the volume of the
telephone call use the volume keys.
When the call has ended, hang-up the handset.

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4. Alarm features
4.1 Raising an alarm call
To raise an alarm call use the personal pendant (figure 2) or a pull cord
(figure 3) that may have been installed as part of your system. This will
then generate an alarm message which is signalled to the site staff or
(optionally) to an offsite monitoring centre.
Figure 2 Figure 3
When the alarm is received the alarm recipient will be able to speak to
you via the loudspeaker built into the IP Room Unit. You do not need to
be near the IP Room Unit or press any buttons as this process is
automatic.
Do not worry if you are unable to communicate with the alarm recipient
as they will know who the alarm was raised from.
Once the alarm has been dealt with the IP Room Unit will automatically
end the call ready for the next time.
4.2 Other telecare sensors (optional)
The system may be fitted with optional telecare sensors such as smoke
detectors. When any of these devices are activated an alarm will be
raised to the manager or monitoring centre.

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5. Tunstall application overview
The IP Room Unit has a ‘Tunstall Application’ which is located as a
shortcut on the home screen ; this can be used to access the features
in the application which are listed below by pressing the on the
display.
5.1 Home/Away feature
The Tunstall application has a Home/Away button. The
Home/Away button on the touch screen is used to inform the system you
are away from your property.
When you leave the property press , and then press the Tunstall
icon on the display.
Now press the button, the button will then change to
indicating the system is set to Away mode.
When you return home press the button, the system will now
change to a home state.
5.2 I’m Okay feature (optional)
The I’m Okay button on the Tunstall application is used to signal
to the system that you are Okay.
If this feature is in use on your system press press , then press the
icon.
Next press the I’m Okay button on the display, a tone will be
heard and the button will briefly change its image to . This
indicates the system has acknowledged the information, when the button
is released it will change back to .

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6. Using the intruder feature (optional)
If your system has had intruder fitted you will have a keyswitch that
allows the feature to be armed and dis-armed with a key. The system is
supplied with 3 keys. Intruder protects your property when armed and
raises an alarm if someone enters your property without disarming the
system.
6.1. Arming intruder
Before arming the system, ensure all outside windows are
shut. Insert the key into the keyswitch and turn 90 degrees
in a clockwise direction, arming tones will be heard.
Remove the key from the keyswitch. You have 30 seconds
to leave the property.
Once the system is armed anyone entering the property
and not disarming the system will cause an alarm to be
raised.
6.2. Disarming intruder
When entering the property disarming tones will be heard. Insert the key
into the keyswitch and turn 90 degrees in an anti-clockwise direction to
disarm intruder monitoring.
If you do not disarm the system in time, do not worry wait for contact via
the IP Room Unit and explain the situation.
Figure 4

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Figure 5
7. Door entry features
7.1 Receiving a door entry call
When a visitor calls your property
from the door panel, your IP Room
Unit will ring and will display the
name of the door panel calling you.
If you do not wish to answer the call
from the door panel do not answer
the call.
Lift the handset and the video from the door panel will be shown
automatically. You will now be able to speak with the caller.
To release the door, press 77* using the telephone keypad on the
screen. To display the on screen keyboard press the Keyboard icon.
If you do not want to let the visitor into the building replace the handset.
7.2 Answering door calls with the DECT handset (optional)
It is possible to receive door calls on an optional portable cordless
telephone (DECT) handset. When a visitor calls your property the
handset will ring. Answer the call by pressing the handset key . It is
now possible to talk to the caller, to release the door press 77*. To end
the call press the handset key .
If you do not want to let the visitor into the building press the handset
key on the handset to end the call.

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Figure 6
Figure 7
8. Wireless hotspot (optional)
8.1 Using the wireless hotspot
If your IP Room Unit has the optional wireless hotspot feature enabled it
is possible to connect items like tablets and PC’s so they can access the
internet.
To view the password that is used to allow devices to connect to the
wireless hotspot press the button on the keyboard, then press the
Tunstall icon on the display to launch the Tunstall application. Now
press the menu button on the keypad this will then display the
following popup menu as shown below.
Select the Wi-Fi hotspot menu item on
the display. This will then display a
popup that shows your wireless hotspots
name and the associated password. See
figure 6.
The wireless hotspot can be disabled or enabled using the
Enabled/Disabled button as shown in figure 7.

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GXV3275
Our policy of continual development means that product specification and appearance may change without notice.
Tunstall does not accept any responsibility for any errors or omissions contained in this document.
© 2017 Tunstall Healthcare Group Ltd. ® TUNSTALL and LIFELINE are registered trademarks.