Grandstream Networks GXV3370 User manual

Grandstream Networks, Inc.
GXV3370
User Guide

GXV3370 - User Guide
WELCOME
Thank you for purchasing Grandstream GXV3370 IP Multimedia Phone for Android . The GXV3370 IP Video Phone for
Android combines a 16-line IP video phone with a multi-platform video conferencing solution and the functionality of an
Android tablet to offer an all-in-one communications solution. The phone features a 7” 1024×600 capacitive touch screen TFT
LCD, Mega pixel camera, dual Gigabit ports with PoE/PoE+, HD audio and video, integrated Wi-Fi (802.11a/b/g/n) &
Bluetooth, rich peripheral interfaces, and Android 7.0. By combining a state-of-the-art IP video phone, an advanced video
conferencing solution, and the functionality of a tablet, businesses throughout the world can now use the GXV3370 for all
communication and productivity needs.
PRODUCT OVERVIEW
Feature Highlights
The following tables contain the major features of the GXV3370:
Table 1: GXV3370 Features in a Glance
GXV3370 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported, voice codecs,
telephony features, languages, and upgrade/provisioning settings for the phone GXV3370.
TM
GXV3370
●16 lines with up to 16 SIP accounts, up to 7-way audio conference and 3-
way 720p 30fps HD video conference, phonebook with up to 1000
contacts, call history with up to 1000 records.
●Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz &
5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.0+EDR, USB, SD,
HDMI, EHS with Plantronics headsets support.
●7" (1024x600) capacitive (5 points) touch screen TFT LCD, mega pixel
CMOS sensor camera with privacy shutter.
●HD wideband audio, full-duplex hands-free speakerphone with HD
acoustic chamber, advanced acoustic echo cancellation and excellent
double-talk performance.
●Runs the Android™ Operating System 7.0.
●Built-in support for GXV series of video surveillance cameras, and
GDS37xx series of access control devices.
●Create Android applications for any business need to run on GXV3370
using Google's API and Grandstream's SDK toolkit.
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®.
Network Interfaces Dual switched 10/100/1000 Mbps ports with integrated PoE/PoE+
Graphic Display 7" 1024x600 capacitive touch screen (5 points) TFT LCD
Camera Tiltable 1 mega-pixel CMOS camera with privacy shutter, 720P@30fps

Bluetooth Yes, integrated. Bluetooth 4.0+EDR.
Wi-Fi Yes, dual-band 2.4 & 5GHz with 802.11 a/b/g/n
Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset
with microphone, USB port, SD, HDMI-out (1.4 up to 720p30fps)
Feature Keys 2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME,
MENU, and BACK
Voice Codec
G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B in-band and out-
of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB,
AGC, ANS
Video Codec and
Capabilities
H263, H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit
rate up to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto
focus and auto exposure
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way
audio conference(including the host), shared-call-appearance (SCA) / bridged-
line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to
1000 items), call record, call log (up to 1000 records), call waiting, auto answer,
XML customization of screen, click-to-dial, flexible dial plan, hot desking,
personalized music ringtones and music on hold, server redundancy & fail-over
Sample Applications
Local apps: Contacts, Call History, File Manager, MPK, Settings, Browser,
Voicemail, Clock, Recorder, SMS, Backup and restore ,etc.
Support 3rd party apps: Skype, Google Hangouts, Skype for Business, etc.
API/SDK available for advanced custom application development.
Applications
Deployment
Allow Android 7.0 compliant applications to be developed, downloaded, and run
in the embedded device with provisioning control
HD audio Yes, HD handset and speakerphone with support for wideband audio
Base Stand Yes, integrated stand with multiple adjustable angles. Wall mountable
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media
access control.
Multi-language English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, Czech, and more.
Upgrade/Provisioning Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file.
Power & Green Energy
Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
*When using PoE to power up phone, the USB port will not work.
Physical information
Dimension: 252mm (W) x 211mm (L) x 84mm (H)
Unit weight: 1.08kg
Package weight: 1.77kg

Table 2: GXV3370 Technical Specifications
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also information for
obtaining the best performance with the GXV3370.
Equipment Packaging
Table 3: Equipment Packaging
Figure 1: GXV3370 Package Content
Temperature and
Humidity
Operation: 0oC to 40oC
Storage: -10oC to 60oC
Humidity: 10% to 90% Non-condensing
Package Content GXV3370 phone, handset with cord, base stand, universal power supply, network
cable, screen cleaning cloth, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,
EN62479, RoHS
RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 4268
IC: ICES 003, RSS 247, CS 03, RSS 102
GXV3370
●1x GXV3370 Main Case.
●1 x Handset.
●1x Phone Cord.
●1x Ethernet Cable.
●1x 12V Power Adapter.
●1x Wall Mount.
●1x Screen Cleaning Cloth.
●1x Quick Installation Guide.
●1x GPL License.

Description of the GXV3370
Front View
Figure 2: GXV3370 Front
Note
Check the package before installation. If you find anything missing, contact your system administrator.
Item Name Description
1 Front Camera 1 mega pixel front camera. The angle can be adjusted, and the camera can be blocked
by scrolling up/down the wheel on the back of the camera.
2 MWI LED Indicator To indicate message status, call status and phone’s system status using the LED
indicator.
3 LCD 7″ (1024×600) capacitive (5 points) touch screen.
4Back Tap to go back to the previous menu.
5 Menu
Press MENU key to access phone’s display settings, edit widgets and thread manager.
Or press and hold on the MENU key for 2 seconds to enter managing application
interface directly.
6 Home Tap to go back to Home screen; or touch and press for about 2 seconds to take a
screenshot of phone’s screen.
7 Volume Up Tap to turn up the call volume and media volume.
8 Volume Down Tap to turn down the call volume and media volume.
9 Handset Off hook to use handset as the audio channel for calls and media.

Table 4: GXV3370 Front View
Back View
Figure 3: GXV3370 Back View
Table 5: GXV3370 Back View
Side View
Item Name Description
1 Camera Adjusting Wheel Scroll up/down to adjust the camera angle.
2 Phone Stand (built-in) Put the phone stand from left to right into the slots.
3 Handset Port RJ9 handset connector port.
4 Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset).
5 LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet.
PoE/PoE+ is supported
6 PC Port 10/100/1000Mbps RJ-45 port connecting to PC.
7 Power Jack 12V DC Power connector port.
8 Side Connectors Cover Open the cover for USB port, SD card slot, 3.5mm headset port and mini HDMI
port.

Figure 4: GXV3370 Side View
Ite
mName Description
1 HDMI Port Connect display device to the HDMI port via HDMI cable.
2 SD Card Port Connect SD storage device to the SD Card Slot.
33.5mm Headset
Port Connect 3.5mm headset.
4 USB Port USB devices can be connected via the USB port. For example, connect a USB flash drive to save
captured pictures.
Table 6: GXV3370 Side View
Connecting and Setting Up the GXV3370
The GXV3370 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall
mounting.
Using the Phone Stand
The GXV3370 has a built-in phone stand. To set up the GXV3370 as your desk phone, follow the steps below:
1. Take the phone stand out on the back and adjust the angle to place the phone steady on the desk;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE
switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before con tinuing, please wait for the main
screen display to show up.

Figure 5: Built in Stand and Mounting Slots on GXV3370
Using the Slots for Wall Mounting
1. Attach the wall mount to the slots on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the
wall.
5. Connect the handset and main phone case with the phone cord;
6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable;
7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE
switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before con tinuing, please wait for the main
screen display to show up.
Figure 6: Tab on The Handset Cradle
Connecting the GXV3370
To setup your GXV3370, please follow the steps below:
1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE
switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait for the main screen
display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further configure network
connection using static IP, DHCP etc.

Figure 7: GXV3370 Back / Side View
Cleaning the Phone
For daily dust removal and fingerprint removal, please use the screen cleaning cloth in the factory package to wipe the phone.
For some special cases like medical environment, you can use medical alcohol or isopropanol. The steps are as followed:
1. Before cleaning the phone, stop using it and disconnect it from the power supply.
2. Spray a small amount of disinfectant on screen, camera, handle, and other places that are easily touched by users.
3. Wipe the phone with screen cleaning cloth.
4. Power on until the disinfectant is completely volatilized.
Notes:
Keep the power plug clean and dry or may lead to electric shock or other perils.
DO NOT use disinfectant too frequently.
DO NOT use high degree or even pure disinfectant. It could damage the phone.
GETTING TO KNOW GXV3370
Use the Touchscreen
When the phone boots up in HOME screen, the LCD will display as below. A registered account is shown in the following
figure and users might need register their own account to have the account status displayed.
The Status Bar shows time, network connectivity, signal strength, notification information etc…

Figure 8: GXV3370 Default Home Screen
Swipe from right to left to show the application menu of the phone. the settings and applications installed will be brought up
as shown below.
Figure 9: GXV3370 Onscreen Menu
To fully manipulate the GXV3370 capacitive touch screen, use your fingers to operate the following on the GXV3370 icons,
buttons, menu items, onscreen keyboard etc.