Guardall QX User manual

QX
User Manual
Issue B
Intelligent Security & Fire Ltd

Intelligent Security & Fire Ltd

QX User Manual – Issue B
- 3 -
Contents
CONTENTS..........................................................................................................................................................3
INTRODUCTION................................................................................................................................................5
EVENT LOG .........................................................................................................................................................5
AREAS & SET GROUPS ........................................................................................................................................5
CIRCUITS.............................................................................................................................................................5
USER, SET GROUP AND CIRCUIT IDENTIFICATION................................................................................................5
USER CODES........................................................................................................................................................5
OPERATOR CONTROLS AND DISPLAYS....................................................................................................6
SYSTEM KEYPADS...............................................................................................................................................6
KEYSWITCH.........................................................................................................................................................6
PROXIMITY CARDS/FOBS.....................................................................................................................................6
USING THE SYSTEM.........................................................................................................................................7
EASY SET ............................................................................................................................................................8
HELP ...................................................................................................................................................................8
REMOTE SERVICE................................................................................................................................................8
INCORRECT CODES..............................................................................................................................................9
SET ......................................................................................................................................................................10
SETTING FROM A KEYPAD..................................................................................................................................10
Easy Set ........................................................................................................................................................10
Cancelling Setting.........................................................................................................................................11
KEYSWITCH SETTING ........................................................................................................................................11
AUTOMATIC SETTING........................................................................................................................................11
SETTING WITH WARNINGS.................................................................................................................................11
SETTING FAULTS ...............................................................................................................................................12
UNSET.................................................................................................................................................................13
UNSETTING METHODS.......................................................................................................................................13
Unsetting from a keypad...............................................................................................................................13
Unsetting from a keyswitch...........................................................................................................................14
Automatic Unsetting.....................................................................................................................................14
UNSETTING WARNINGS.....................................................................................................................................14
RESET.................................................................................................................................................................15
MANAGED RESET ..............................................................................................................................................15
TEST....................................................................................................................................................................16
ENGINEER.........................................................................................................................................................17
CODE ..................................................................................................................................................................17
USER ...................................................................................................................................................................18
NAME................................................................................................................................................................18
CODE.................................................................................................................................................................18
AUTHORITY.......................................................................................................................................................19
TEL NUMBER ...................................................................................................................................................20
LOGS...................................................................................................................................................................21
TIME ...................................................................................................................................................................22
SET GROUP.......................................................................................................................................................22
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CHIME................................................................................................................................................................22
PRINT TEXT......................................................................................................................................................22
IDENTIFY USER...............................................................................................................................................23
CCT STATUS.....................................................................................................................................................23
APPENDIX A – USER AUTHORITIES..........................................................................................................24
APPENDIX B – EDITING TEXT.....................................................................................................................25
APPENDIX C - SYSTEM DETAILS ...............................................................................................................26
KEYPADS...........................................................................................................................................................26
USERS................................................................................................................................................................26
CIRCUITS...........................................................................................................................................................27
SET GROUPS......................................................................................................................................................27
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QX User Manual – Issue B
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Introduction
The QX Electronic Intruder Alarm System is designed to provide secure protection for the installation.
The system comprises a main control panel, normally located out of sight in a secure area, and at
least one keypad. The panel has a wide range of features, which are programmed by the engineer on
installation, to suit the security requirements of the particular installation. Some of the features may be
reprogrammed, edited, or viewed as required by an authorised user.
Feature QX18/18i QX34/34i
Panel Users 15 30
Tel Numbers 4 4
Schedules 4 4
Event Log Size 250 250
Event Log
The event log will record all events, for example, user log-on times and user numbers, keypad
numbers, setting and unsetting times, alterations made to programmed settings, fault conditions, etc.
When the event log is full, the oldest event will be automatically removed when the next event occurs.
All log events are date and time stamped and may be viewed, or printed if a printer is fitted to the
system.
Areas & Set Groups
For protection purposes, the premises may be divided into a number of areas. Individual areas may
be grouped together into a setting group which provides the user with a convenient way of setting and
unsetting more than one area at the same time. The installation company engineer will have
configured your system for the appropriate number of areas and groups to comply with your specific
security requirements. Where more than one group is incorporated in the system, a group(s) can be
configured by the installation engineer as a common group. A common group will automatically set if
all other areas of the system are set and will automatically unset if any one of the other areas is
unset.
Circuits
Each detector or sensor in the installation is allocated a unique circuit number. The installation
engineer will have programmed each circuit to respond in a certain way when the circuit is activated,
when the area is set and unset. The way in which the circuit is programmed to respond will depend on
the type of circuit and its location and purpose. If a circuit is faulty, the alarm response may be turned
off by an authorised user. This process is referred to as bypassing.
User, Set group and Circuit Identification
Each user, set group, circuit and concentrator can be programmed with a text description.
User Codes
Each user of the system is identified by a unique code. This code can be a PIN code, an electronic
key or proximity card or fob. An electronic key can only be used on a keypad variant with an
electronic key interface. A proximity card or fob can only be used on a keypad variant with a proximity
interface. The default PIN code for user 2 is 0202. Throughout this manual user codes are only
referred to as codes.
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QX User Manual – Issue B
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Operator Controls and Displays
System Keypads
2 x 16 character
LCD backlit display
Mains indicator
Optional electronic
key socket
The operator keypad unit incorporates a backlit liquid crystal display (LCD) comprising 2 lines of 16
characters, and a backlit keypad to gain access to the system and to perform all authorised user
functions. The backlighting will be turned on during the entry time, during code entry and while a user
is logged on. It may also be turned on using any button except ✔and ✗and turned off using the ✔or
✗buttons. Keypads may be fitted with an electronic key socket or an internal proximity reader. The
keypad incorporates a mains power indicator. This indicator will flash if the system is operating on
standby battery power.
Keyswitch
As an alternative method of setting and unsetting, a simple On/Off keyswitch may be fitted to the
system.
Proximity Cards/Fobs
A user PIN code can be replaced by a proximity card or fob if the keypad is fitted with the optional
proximity reader. All Guardall proximity cards and fobs are manufactured with a unique code and
duplicate cards or fobs cannot be obtained. Spare or replacement cards or fobs can be obtained from
the installation company.
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Using the System
The LCD keypad will normally display the time, date and company name. If a valid code is entered the
user menu will normally be displayed. The default manager code is 02021. Enter this code followed by
the ✓button to log on.
12:00 Mon 27 Sep
Guardall
0 2 0 2 ✓
✕
✓
05=Engineer
06=Code
07=User
08=Tel Number
10=Log-Full
11=Log-Cct
12=Log-User
13=Log-KP
14=Log-Date
15=Log-Alarm
20=Time
26=Group Text
32=Chime
40=Print Text
52=Identify User
71=Copy User
89=Cct Status
✔=Confirm LogOff02=Set
04=Test
Enter the 2 digit code to select an option
Use the and buttons to change the displayed options
Press to move quickly through the menu.
✓
All possible user menu options are shown. The actual menu options available to a user will depend on
the user authority, the system configuration and the current system status. Refer to appendix A for
details. Only 2 options are visible on the display but any available option can be selected by entering
the 2-digit code without viewing the actual option number. Each menu option is discussed in detail in
this manual. If no option is selected the user will be automatically logged off after 2 minutes. If a
chosen option is not available a reason will be displayed.
1It is recommended that the manager code is changed from the default as soon as possible.
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Easy Set
If your system is programmed with the easy set option then all PIN codes are 4 digits long and PIN
codes can be entered without confirming with the ✔button. A proximity card or fob may still be used
in place of a PIN when easy set is programmed.
Help
When the main user menu is on display press the help button (?) to display information about the
system. There are 3 options.
Option Description
Remote Service Select to connect to a remote service operator. Your alarm company may not
support this feature.
Contract The customer contract number is a 6-digit number programmed by the
installation engineer that uniquely identifies your system.
Product Info The product info option displays the control panel order code and firmware
version number and, if fitted the SmartDial version number.
An authorised user can change some of the system parameters. When changing an item the help
button can be used to display the allowed values.
Remote Service
Before using the remote service option you must obtain a number from your alarm company. When
you need to use the remote service, you will be prompted to enter this number, and the panel will dial
the alarm company. The alarm company will then be able to check the condition of your system and
identify and resolve problems.
02=Set
04=Test
?
✕
Remote Service
Number _
0
Rmt.Serv-1
✔=Dial
12:00 Mon 27 Sep
Guardall
Service not available on
entered number
✓
✕
2=Product Info
0=Remote Service
1=Contract
1
You will now be logged off and
the system will now connect to
the remote service centre.
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Incorrect Codes
If Easy Set is not programmed and an incorrect user code is entered, the incorrect code message will
be displayed for a few seconds or until another key is pressed. The installation engineer will have
programmed a limit on the number of incorrect code attempts that can be made. If more than the
programmed number of code attempts are made to enter a valid user code, the keypad will be locked
out and the display will show Out of Service for a period of 5 minutes. Any attempt to enter a user
code during the locked out period will extend the period by another 5 minutes.
12:00 Mon 27 Sep
Guardall
12:00 Mon 27 Sep
Enter- ****
02 0 2 ✓
12:00 Mon 27 Sep
Incorrect Code 12:00 Mon 27 Sep Out Of Service
5 Min.
Delay
Maximum Code
attempts
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Set Code-02
The system can be partitioned into a number of parts called set groups, each of which can be
individually set. The programmed user authority level must allow setting and the programmed user
area access will determine which set groups are available to a user.
Setting can be started by:
1. A user request on a keypad
2. A user activating a keyswitch
3. Automatically by a timer schedule
4. Remotely from a PC using the Guardall GuardStation software
Setting modes include:
1. Instant, where setting is completed immediately
2. Timed, where setting is completed at the end of the programmed exit time
3. Exit point, where setting is completed by opening and closing the final exit circuit
4. Push button, where setting is completed by pushing the external PB circuits
Your installation engineer should advise which of the above options have been programmed on your
system.
Setting from a keypad
02=Set
04=Test
Workshop
Seconds Left-005
1=Workshop
2=Office 1
0 2
12:00 Mon 27 Sep
Guardall
Workshop
Setting
Workshop
Set
12:00 Mon 27 Sep
Enter- ****
0 2 0 2 ✓
Log on set programmed
Log on set programmed, one group available
and no problems or warnings to display
Exit time expired
Log off after set
not programmed
Log off after set
programmed
Easy Set
If easy set mode 1 is programmed then the system will start to part set when you log on. During the
part set exit time, if the exit door circuit is opened and closed, the system will full set. Pressing the
✘key during the setting time will cancel setting. If easy set mode 2 is programmed then the system
can be set without logging on to a keypad. Up to 8 parts can be set in this way (depends on the
control panel type). For example to set part 1 of your system press 1 + ✔. The system can be set by
entering 0 + ✔.
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Cancelling Setting
The setting procedure can be cancelled at any time during the exit time by pressing ✗on the keypad
that was used to start setting, logging on to any other keypad or turning a keyswitch to the unset
position.
Keyswitch Setting
As an alternative to setting and unsetting from a keypad, your system may be fitted with an optional
keyswitch, which permits setting and unsetting of a group by operating a keyswitch. The keyswitch
may be configured for any set mode.
Automatic Setting
The system may have been programmed by the installation engineer to automatically set all or parts
of the system according to a pre-programmed schedule. The schedule will have been programmed to
take into account the normal closing time, non-working days and holidays. The schedule may be
configured for any set mode.
Setting with Warnings
The system will automatically display any conditions that the user should be aware of before setting
the system. These conditions are described as set warnings and do not prohibit the user from setting
the system in the normal way.
Workshop
Seconds Left-005
1=Workshop
2=Office
1
Loading Door
Isolated
✔=Set
✓
✕The set warnings include:
1. Bypassed circuit(s)
2. Circuit(s) on soak test has failed (a special circuit test mode set up
by the installation engineer)
3. Isolated circuit(s)
4. Line Fault (only when setting with telephone line fault is allowed)
5. Shunted circuit(s)
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Setting Faults
If the group cannot set a message will be displayed. This can occur at the start of setting or at the end
of the exit time depending on how your system is set up and when the fault occurs. If a fault occurs
during the exit time the exit tone will change to a warning tone. The external sounder may also have
been programmed by the installation engineer to activate in the event of a failure to set.
Workshop
Seconds Left-005
1=Workshop
2=Office
1
✓
Cannot Set
Cct Fault
PIR in Hall
✔=Force Set After the setting fault(s) is displayed the force set
option may be presented (if programmed by the
installation engineer). The force set option will attempt
to automatically bypass all faults. The circuit(s) with
the fault must be programmed to allow bypass.
PIR in Hall
Bypassed
✔=Set
✓
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Unset Code-01
The system will have been partitioned by the installation engineer into a number of set groups. The
user authority will determine the choice of groups, which can be unset. There are several methods of
unsetting available to the user which are discussed in the following section.
Unsetting can be started by:
1. A user request on a keypad
2. A user activating a keyswitch
3. Automatically by a timer schedule
4. Remotely from a PC using the Guardall GuardStation software
Your installation engineer should advise which of the above options have been programmed on your
system.
Unsetting Methods
If a set group incorporates an entry route in the unsetting procedure then opening a final entry door to
the area will start a pre-programmed entry timer. The user must proceed directly to the keypad or
keyswitch via a pre-determined entry route and unset the group as described. If the group is not unset
before the entry time has expired a warning period, equivalent to 50% of the programmed entry time,
will be allowed. This is to warn the user that an alarm condition will occur if the group is not unset by
the end of the warning period. If the group is not unset by the time that the total entry time and
warning time has expired, an alarm condition will be initiated. To comply with the requirements of
DD243 (2002), during the entry time, all alarms in the unsetting area(s) are ignored.
Unsetting from a keypad
Your installer may have set up your system to allow automatic unset when your user code is entered.
The diagram shows the 2 possible unset scenarios when a user logs on to a keypad when area(s) are
set.
01=Unset
04=Test 1=Workshop 2=Office 1
0
12:00 Mon 27 Sep
Guardall
Workshop
Unset
12:00 Mon 27 Sep
Enter- ****
0 2 0 2 ✓
Log on unset programmed
1
02=Set
04=Test
Log off after unset programmed
Log off after unset not programmed
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Unsetting from a keyswitch
To unset an area from a keyswitch, turn the keyswitch to the unset position. The area under the
control of the keyswitch will immediately unset.
Automatic Unsetting
The system may have been programmed by the installation engineer to automatically unset all or
parts of the system according to a pre-programmed schedule. The schedule will have been
programmed to take into account the normal opening time, non-working days and holidays.
Unsetting Warnings
When unsetting from a keypad, the user is informed on the display of any warnings, e.g. circuits
isolated or on soak. The warning display will appear for approximately 4 seconds during the unsetting
procedure. If more than one warning exists, the display will automatically scroll through the list of
warnings.
Workshop
Unset
02=Set
04=Test
PIR in Store
Isolated
The unset warnings are:
1. Bypassed circuit(s) (the circuit must have a 24hr response)
2. Circuit(s) on soak test has failed (a special circuit test mode set up by
the installation engineer)
3. Isolated circuit(s)
4. Line Fault (only when setting with telephone line fault is allowed)
5. Shunted circuit(s)
6. Circuit has reached the programmed multiple alarm limit
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Reset Code-03
The resetting method programmed by the alarm company engineer for each area and the system will
depend on the particular security requirements of the area or system. There are 3 types of reset:
1. Customer reset, where the customer can reset any alarm
2. Engineer reset, where the alarm company engineer must reset all alarms
3. Managed reset, where the customer can reset an alarm after reporting the event to the alarm
company
Workshop
Unset
Alarm
PIR in Office
✔=Reset
02=Set
04=Test
01313333802
Code:123456
✕
If your system is programmed for engineer reset a
telephone number and code will be displayed. Call this
number and quote your code. if your system is
configured for managed reset you will be given a code
to reset your system. This code can only be used
once.
If an engineer reset is required, it will not be possible
to set the system.
✓
Alarm cannot be reset
Managed Reset
If the system is programmed for managed reset and an engineer reset is required contact the alarm
installation company. You will be issued with a special 6-digit PIN code. This PIN code can be used
only once to reset the system. Enter the PIN to clear the engineer reset condition.
12:00 Mon 27 Sep
Guardall
12:00 Mon 27 Sep
Enter- *****
✓
Reset OK
reset code +
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Test Code-04
Each area of the system can be tested individually or all areas can be tested at the same time. The
test time is limited to 1 hour. If the user does not end the test by the end of the test time then the panel
will exit test mode automatically.
04=Test
Area
Number _
✕4
✕
Sounder On
1
Enter Area
Number
Audio On
Strobe On
2
3
PIR in Hall
Not Tested Front Door Not Tested Walk Test All Tested
Untested circuits
will be displayed
Tel Number 1
Please Wait . . . Tel Number 2 Please Wait . . .
Acknowledge
received
5
All numbers
Tested
0
3=Audio
4=Walk Test
5=Comms Test
1=Sounder
2=Strobe
4
All circuits
tested
✕
✕
✕
The panel records all activations from sensors during the unset period. When walk test is selected the
panel will display all circuits which have not alarmed since the panel was last unset. If all circuits are to
be tested then select walk test, then press the ✗button and select walk test a second time. When the
panel exits walk test mode, either manually or automatically at the end of the test time then:
1. Any fire sensor still in alarm will give a normal alarm response.
2. Circuits with a 24-hour response, which are still in alarm, will be temporarily bypassed.
3. A warning will be displayed if any PA sensor is still in alarm.
If the comms test is selected then the panel will make a test call to all telephone numbers that have
been programmed for test by the installation engineer.
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Engineer Code-05
The Eng option will only be available if the system is configured for user authorised engineer access.
This option applies to both local and remote engineer access. When the Eng option is selected the
system will prompt for the engineer PIN code to be entered.
05=Engineer
Engineer
Guardall
12:00 Mon 27 Sep
Guardall
0 5
When an engineer logs on to a keypad, all other
keypads in the system will be inoperable and the
display will show Out of Service.
✕or time out (2 minutes)
Once logged on the engineer working time is limited to 8 hours.
Code Code-06
All users on the system are identified by a code. A user code can be a PIN code (4-6 digits), an
electronic key or proximity card or fob. To change user code, log on to the keypad using your current
code and choose the code option. Then follow the display prompts. All user code changes are
recorded in the system event log. If the code option is not available this means that the system has
been programmed to prevent you from changing your user code, and a new code must be allocated
by the security system manager. If a suitable keypad is used then the user code may be changed to
either an electronic key or proximity card or fob. If you are changing code to an electronic key then
insert the key when the system prompts for a code. If you are changing code to proximity card or fob
then present the card or fob when the system prompts for a code. When using a proximity card or fob
you will not be prompted to re-enter the code. In the example shown the user changes code to 1234.
06=Code
New Code
Not Available
New Code
Enter- Re-enter Code Enter-
New Code
Does not Match
2✓1 3 4
0 6
Code not unique Code not the same
Proximity token
presented Code OK
If another user on the system already uses the chosen PIN code then that user will be alerted when
next logging on to the system. The user whose PIN is known must change PIN code to avoid seeing
the warning message on every log on.
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User Code-07
A manager user can change the name, user code and authority for any user except the engineer. To
modify a user’s details enter the user number in the range 2-15. In the programming example user 3
is used.
07=User
User
Number ____
✕0 7
3=Authority
✕
1=Name
2=Code
3✓
The user 2 configuration may only be changed by user 1 or user 2.
User Menu Name Code-1
When the name option is selected the current user descriptor will be displayed and can be edited.
Refer to appendix B for details. User names can be up to 10 characters long.
User Menu Code Code-2
For details of changing a code refer to the main menu code change option. The default user codes are
shown in the table.
Default Codes
User Number PIN
2 0202
all other users Off
New Code
Not Available
New Code
Enter- Re-enter Code Enter-
New Code
Does not Match
2✓1 3 4
Code not unique Code not the same
3=Authority
1=Name
2=Code 2
Proximity
token
presented Code OK
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User Menu Authority Code-3
Users can be programmed with a number of options including authority level, group access and timed
access. The available menu options are dependent on the programmed user authority. Refer to the
menus options section for details of the menu options available to each authority level
Option Range Description
Code Change On/Off Some user types are allowed by default to change their own
code (refer to authority table). This feature can be disabled for
any user without manager authority.
LogOnSet On/Off If this option is on, a set prompt will be displayed in place of
the normal log on menu, when the user logs on. If the user has
only the set option available then either a list of the groups,
which can be set, will be displayed when logging on or, if there
is only one set group available, setting will start when the user
logs on.
Schedule 1, 2 On/Off A user can be programmed with schedule 1 and/or schedule 2
to control access times. The timer and holiday schedules may
also be programmed.
Set group 1-4 On/Off A user can be programmed for any combination of set groups.
User-3
User Name
User-3
Off ?
0 2
3
2=Ordinary
3=Set/Uns
4=Set
5=Unset
6=Cleaner
7=Access
8=Reset
9=Duress
3=Authority
Code Change-Off
LogOn/Set-Off
Schedule 1-Off
Schedule 2-Off
Group 1-Off
Group 2-Off
Group 3-Off
Group 4-Off
1=Name
2=Code
User-nnnn
Ordinary
0=Off
1=Manager
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Tel Number Code-08
An authorised user can change any telephone number that has been programmed to use the home
beep format. A telephone number of up to 16 digits can be programmed. This number can include
pause digits. Pause digits can be entered using the Ïbutton. This will be displayed as a “,”
character. Each pause digit represents a 1 second delay. Pauses may be required if you are
signalling via a PABX or if the call is routed through an old exchange. Enter a single zero to turn off a
telephone number.
Tel Number-1
01313332900
08=Tel Number
Tel Number
Number _
Not Available
No Authority
Tel Number-1
01313333802
the number is not used
for speech messages
0
1
8
enter the
telephone number+ ✓
✕
✕
An alarm in the home beep format is transmitted as a series of DTMF tones. For example if channel 3
was active the transmitted message would be:
3 3 3 < 2s delay> 3 3 3 < 2s delay > 3 3 3 < 2s delay> 3 3 3 < 2s delay >3 3 3
Where ‘3’ is the tone pair for DTMF digit 3. The channel information is repeated a maximum of 5 times
during a call
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