Hitron E31n2v1 User manual

E31N2V1 DOCSIS 3.1 EMTA

User’s Guide

Version 1.0 - 11/2017

Hitron E31N2V1 User’s Guide

About This User’s

Guide

Intended Audience

This manual is intended for people who want to configure the E31N2V1’s features via

its Graphical User Interface (GUI).

How to Use this User’s Guide

This manual contains information on each the E31N2V1’s GUI screens, and

describes how to use its various features.



Use the Introduction on page 9to see an overview of the topics covered in this

manual.



Use the Table of Contents (page 5), List of Figures (page 7) and List of Tables

(page 8) to quickly find information about a particular GUI screen or topic.



Use the Index (page 45) to find information on a specific keyword.



Use the rest of this User’s Guide to see in-depth descriptions of the E31N2V1’s

features.

Related Documentation



Quick Installation Guide: see this for information on getting your E31N2V1 up

and running right away. It includes information on system requirements,

package contents, the installation procedure, and basic troubleshooting tips.



Online Help: each screen in the E31N2V1’s Graphical User Interface (GUI)

contains additional information about configuring the screen.

Hitron E31N2V1 User’s Guide

Document Conventions

This User’s Guide uses various typographic conventions and styles to indicate

content type:



Bulleted paragraphs are used to list items, and to indicate options.

1 Numbered paragraphs indicate procedural steps.

NOTE: Notes provide additional information on a subject.

Warnings provide information about actions that could harm you or your

device.

Product labels, field labels, field choices, etc. are in bold type. For example:

A mouse click in the Graphical User Interface (GUI) is denoted by a right angle

bracket ( > ). For example:

means that you should click Settings in the GUI, then Advanced settings.

A key stroke is denoted by square brackets and uppercase text. For example:

Customer Support

For technical assistance or other customer support issues, please consult your Hitron

representative.

Select UDP to use the User Datagram Protocol.

Click Settings > Advanced Settings.

Press [ENTER] to continue.

Hitron E31N2V1 User’s Guide

Default Login Details

The E31N2V1’s default IP address and login credentials are as follows. For more

information, see Logging in to the E31N2V1 on page 17.

registered trademarks used are the properties of their respective owners.

DISCLAIMER: The information in this User’s Guide is accurate at the time of writing.

This User’s Guide is provided “as is” without express or implied warranty of any kind.

Neither Hitron Technologies nor its agents assume any liability for inaccuracies in this

User’s Guide, or losses incurred by use or misuse of the information in this User’s

Guide.

Table 1: Default Credentials

IP Address 192.168.100.1

Username technician

Password PoD Tool

Hitron E31N2V1 User’s Guide

Table of Contents

About This User’s Guide ................................................................. 2

Table of Contents ........................................................................... 5

List of Figures ................................................................................. 7

List of Tables ................................................................................. 8

Introduction ................................................................................... 9

1.1 E31N2V1 Overview ............................................................................. 9

1.1.1 Key Features .............................................................................. 9

1.2 Hardware Connections ...................................................................... 10

1.3 Battery Operations ............................................................................ 13

1.4 LEDs ................................................................................................. 14

1.5 IP Address Setup .............................................................................. 15

1.5.1 Manual IP Address Setup ......................................................... 16

1.6 Logging in to the E31N2V1 ............................................................... 17

1.7 GUI Overview .................................................................................... 17

1.8 Resetting the E31N2V1 ..................................................................... 18

Status ........................................................................................... 19

1.1 Status Overview ................................................................................ 19

1.1.1 DOCSIS .................................................................................... 19

1.1.2 IP Addresses and Subnets ....................................................... 20

1.1.2.1 IP Address Format ........................................................... 20

1.1.2.2 IP Address Assignment .................................................... 20

1.1.2.3 Subnets ............................................................................ 21

1.1.3 DHCP ........................................................................................ 22

1.1.4 DHCP Lease ............................................................................. 23

1.1.5 MAC Addresses ........................................................................ 23

1.1.6 Downstream and Upstream Transmissions .............................. 24

Hitron E31N2V1 User’s Guide

1.1.7 Cable Frequencies .................................................................... 24

1.1.8 Modulation ................................................................................ 24

1.1.9 TDMA, FDMA and SCDMA ...................................................... 25

1.1.10 OFDM ..................................................................................... 25

1.1.11 FFT ......................................................................................... 25

1.1.12 OFDMA ................................................................................... 26

1.2 The Status: System Information Screen ........................................... 26

1.3 The Status: DOCSIS Provisioning Screen ........................................ 27

1.4 The Status: DOCSIS WAN Screen ................................................... 28

1.5 The Status: DOCSIS Event Screen .................................................. 33

1.6 The Status: LAN Port Status Screen ................................................. 35

1.7 The Status: Spectrum Screen ........................................................... 36

1.7.1 The Spectrum Scan Screen ...................................................... 36

1.7.2 The Spectrum RealTime Monitor Screen ................................. 37

1.7.3 The Spectrum Constellation Screen ......................................... 38

1.8 The Status: MTA Line Status Screen ................................................ 39

1.9 The Status: MTA DHCP Screen ........................................................ 40

Troubleshooting ........................................................................... 43

Index ............................................................................................ 45

Hitron E31N2V1 User’s Guide

List of Figures

Figure 1: Application Overview .............................................................................9

Figure 2: Hardware Connections ........................................................................11

Figure 3: Power Adaptor .....................................................................................13

Figure 4: LEDs ....................................................................................................14

Figure 5: Login ....................................................................................................17

Figure 6: GUI Overview ......................................................................................18

Figure 1: The Status: System Information Screen ..............................................26

Figure 2: The Status: DOCSIS Provisioning Screen ...........................................27

Figure 3: The Status: DOCSIS WAN Screen ......................................................29

Figure 4: The Status: DOCSIS Event Screen .....................................................34

Figure 5: The Status: Port Status Screen ...........................................................35

Figure 6: The Status: Spectrum Screen ..............................................................36

Figure 7: The Spectrum Scan Screen .................................................................37

Figure 8: The Spectrum RealTime Monitor Screen ............................................38

Figure 9: The Spectrum Constellation Screen ....................................................39

Figure 10: The Status: MTA Line Status Screen ................................................40

Figure 11: The Status: MTA DHCP Screen ........................................................41

Hitron E31N2V1 User’s Guide

List of Tables

Table 1: Default Credentials ................................................................................4

Table 2: Hardware Connections ........................................................................11

Table 3: LEDs ....................................................................................................14

Table 4: GUI Overview .......................................................................................18

Table 1: Private IP Address Ranges ..................................................................21

Table 2: IP Address: Decimal and Binary ..........................................................21

Table 3: Subnet Mask: Decimal and Binary .......................................................22

Table 4: The Status: System Information Screen ..............................................26

Table 5: The Status: DOCSIS WAN Screen ......................................................30

Table 6: The Status: DOCSIS Event Screen .....................................................34

Table 7: The Status: Port Status Screen ...........................................................35

Table 8: The Status: Spectrum Screen ..............................................................36

Table 9: The Spectrum Scan Screen .................................................................37

Table 10: The Spectrum RealTime Monitor Screen ...........................................38

Table 11: The Spectrum Constellation Screen ..................................................39

Table 12: The Status: MTA Line Status Screen .................................................40

Table 13: The Status: MTA DHCP Screen ........................................................41

Hitron E31N2V1 User’s Guide

Introduction

This chapter introduces the E31N2V1 and its GUI (Graphical User Interface).

1.1 E31N2V1 Overview

Your E31N2V1 is a DOCSIS cable modem, router and embedded Multimedia

Terminal Adapter (eMTA) that allows you to connect your cabled Ethernet and analog

telephones to one another and to the Internet via your building’s cable connection.

Figure 1: Application Overview

1.1.1 Key Features

The E31N2V1 provides:



DOCSIS 3.1 certified.



Integrated DLNA media server with support for video, audio and image serving.

Hitron E31N2V1 User’s Guide



Two RJ11 FXS (Foreign Exchange Station) ports to connect analog telephones

for use with VoIP services.



Extensive operator control via configuration file and SNMP.



Well-defined LEDs clearly display device and network status.



TR-069 and HNAP for easy setup and remote management.



Enhanced management and stability for low total cost of ownership.

1.2 Hardware Connections

This section describes the E31N2V1’s physical ports and buttons.

Hitron E31N2V1 User’s Guide

Figure 2: Hardware Connections

Table 2: Hardware Connections

RESET Use this button to reboot or reset your E31N2V1 to its

factory default settings.

To reboot the E31N2V1, press the button and hold it for

four seconds, then release. The E31N2V1 restarts,

using your existing settings.

To reset the E31N2V1, press the button and hold it for

ten seconds or more, then release. All user-configured

settings are deleted, and the E31N2V1 restarts using its

factory default settings.

TEL 1 Use these ports to connect your analog phones for VoIP

services, using cables with RJ11 connectors.

TEL 2

CABLE Use this to connect to the Internet via an F-type RF

cable.

Hitron E31N2V1 User’s Guide

ETHERNET Use this port to connect your computer and/orother

network devices, using a Category 5 or 6 Ethernet cable

with RJ45 connectors.

The LED on the left displays the speed of the connection

on the relevant port:



When the LED on the left is off, the connection is at

10Mbps (Megabits per second).



When the LED on the left glows green, the

connection is at 100Mbps.



When the LED on the left glows amber, the

connection is at 1Gbps (Gigabits per second).

The LED on the right displays whether or not there is

activity on the relevant port:



When the LED on the right is blinking, there is

activity on the port.



When the LED on the right is off, there is no activity

on the port.

Table 2: Hardware Connections

Hitron E31N2V1 User’s Guide

1.3 Battery Operations

The E31N2V1 has an optional battery backup unit (BBU) enabling you to connect a

lithium-ion battery that provides emergency power to the device in the event of a

power outage. If you ordered this option, connect the battery by following the Quick

Installation Guide that accompanied it.

NOTE: The E31N2V1 battery is intended for use as a backup to the main power

source, not as a replacement for it. For optimal power performance you

should use the battery in conjunction with the main power source.

POWER Use this to connect to the 12v/1.5A power adapter that

came with your E31N2V1.

NEVER use another power adapter with your

E31N2V1. Doing so could harm your E31N2V1.

Figure 3: Power Adaptor

BATTERY Use this port to connect the optional battery back up unit

(see Battery Operations on page 13).

Table 2: Hardware Connections

Hitron E31N2V1 User’s Guide

1.4 LEDs

This section describes the E31N2V1’s LEDs (lights).

Figure 4: LEDs

Table 3: LEDs

LED STATUS DESCRIPTION

Power Off The E31N2V1 is not receiving power.

On The E31N2V1 is receiving power, has completed

powering-up, and is ready to use.

Blinking The E31N2V1 is receiving power and is powering-

up.

Online Blinking The E31N2V1’s cable modem is registering with the

service provider’s CMTS.

On The E31N2V1’s cable modem has successfully

registered with the service provider and is ready for

data transfer (see DOCSIS on page 19).

Off The E31N2V1’s cable modem is offline.

Hitron E31N2V1 User’s Guide

1.5 IP Address Setup

Before you log into the E31N2V1’s GUI, your computer’s IP address must be in the

same subnet as the E31N2V1. This allows your computer to communicate with the

E31N2V1.

If your computer is configured to get an IP address automatically, or if you are not

sure, try to log in to the E31N2V1 (see GUI Overview on page 17).



If the login screen displays, your computer is already configured correctly.



If the login screen does not display, your computer is not configured correctly.

Follow the procedure in Manual IP Address Setup on page 16 and set your

computer to get an IP address automatically. Try to log in again. If you cannot

address as shown. Try to log in again.

NOTE: If you still cannot see the login screen, your E31N2V1’s IP settings may have

been changed from their defaults. If you do not know the E31N2V1’s new

address, you should return it to its factory defaults. See Resetting the

E31N2V1 on page 18. Bear in mind that ALL user-configured settings are

lost.

Voice Off No telephone is connected to either the TEL 1 or

TEL 2 port, or both, or voice service has not been

enabled by your service provider.

Blue, steady A telephone is connected to either the TEL 1 or

TEL 2 port, or both, one or both of which are off-

hook.

Blue, blinking A telephone is connected to either the TEL 1 or

TEL 2 ports, or both, both of which are on-hook.

Battery Off No battery is connected to the E31N2V1.

Blue, blinking A battery is connected to the E31N2V1, and is

charging (with more than 10% of its charge

remaining).

Red, blinking A battery is connected to the E31N2V1, and is

charging (with 10% or less of its charge remaining).

Table 3: LEDs

Hitron E31N2V1 User’s Guide

1.5.1 Manual IP Address Setup

By default, your E31N2V1’s local IP address is 192.168.100.1. If your E31N2V1 is

using the default IP address, you should set your computer’s IP address to be

between 192.168.100.2 and 192.168.100.254.

Take the following steps to manually set up your computer’s IP address to connect to

the E31N2V1:

NOTE: This example uses Windows 7; the procedure for your operating system may

be different.

1 Click the Start Orb, then click Control Panel.

2 In the window that displays, double-click Network And Sharing Center.

3 In the left-hand panel, click Change Adapter Settings.

4 Right-click your network connection (usually Local Area Connection) and click

Properties.

5 In the Networking tab’s This connection uses the following items list, scroll

down and select Internet Protocol (TCP/IPv4). Click Properties.

6 You can get an IP address automatically, or specify one manually:



If your network has an active DHCP server, select Get an IP address

automatically.



If your network does not have an active DHCP server, select Use the

following IP address. In the IP address field, enter a value between

192.168.100.2 and 192.168.100.254 (default). In the Subnet mask field,

enter 255.255.255.0 (default). In the Default Gateway field, enter

192.168.100.1 (default).

NOTE: If your E31N2V1 is not using the default IP address, enter an IP address and

subnet mask that places your computer in the same subnet as the E31N2V1.

7 Click OK. The Internet Protocol (TCP/IP) window closes. In the Local Area

Connection Properties window, click Close.

Your computer now obtains an IP address from the E31N2V1, or uses the IP address

that you specified, and can communicate with the E31N2V1.

Hitron E31N2V1 User’s Guide

1.6 Logging in to the E31N2V1

Take the following steps to log into the E31N2V1’s GUI.

1 Open a browser window.

2 Enter the E31N2V1’s IP address (default 192.168.100.1) in the URL bar. The

Figure 5: Login

3 Enter the Username and Password. The default user name is technician and

the default password is PoD Tool.

NOTE: The Username and Password are case-sensitive; “password” is not the same

as “PASSWORD”.

4 If you want to use a language other than English, select it from the Language

dropdown.

5 If you want to log in without entering the password in future, select Remember

me on this computer. Only select this on your own, private computer (not

public computers, or those easily-accessible by others).

6 Click Login. The System Information screen displays (see The Status: System

Information Screen on page 26).

1.7 GUI Overview

This section describes the E31N2V1’s GUI.

Hitron E31N2V1 User’s Guide

Figure 6: GUI Overview

1.8 Resetting the E31N2V1

When you reset the E31N2V1 to its factory defaults, all user-configured settings are

lost, and the E31N2V1 is returned to its initial configuration state.

To reset the E31N2V1, press and hold the RESET button for ten seconds. The

E31N2V1 turns off and on again, using its factory default settings.

NOTE: Depending on your E31N2V1’s previous configuration, you may need to re-

configure your computer’s IP settings; see IP Address Setup on page 15.

Table 4: GUI Overview

Primary

Navigation Bar

Use this section to move from one part of the GUI to another.

Main Window Use this section to read information about your E31N2V1’s

configuration, and make configuration changes.

Hitron E31N2V1 User’s Guide

Status

This chapter describes the screens that display when you click Status in the toolbar.

It contains the following sections:



Status Overview on page 19



The Status: System Information Screen on page 26



The Status: DOCSIS Provisioning Screen on page 27



The Status: DOCSIS WAN Screen on page 28



The Status: DOCSIS Event Screen on page 33



The Status: LAN Port Status Screen on page 35



The Status: Spectrum Screen on page 36



The Status: MTA Line Status Screen on page 39



The Status: MTA DHCP Screen on page 40

1.1 Status Overview

This section describes some of the concepts related to the Status screens.

1.1.1 DOCSIS

The Data Over Cable Service Interface Specification (DOCSIS) is a

telecommunications standard that defines the provision of data services) Internet

access) over a traditional cable TV (CATV) network.

Your E31N2V1 supports DOCSIS version 3.0.

Hitron E31N2V1 User’s Guide

1.1.2 IP Addresses and Subnets

Every computer on the Internet must have a unique Internet Protocol (IP) address.

The IP address works much like a street address, in that it identifies a specific

location to which information is transmitted. No two computers on a network can have

the same IP address.

1.1.2.1 IP Address Format

IP addresses consist of four octets (8-bit numerical values) and are usually

represented in decimal notation, for example 192.168.1.1. In decimal notation, this

means that each octet has a minimum value of 0 and a maximum value of 255.

An IP address carries two basic pieces of information: the “network number” (the

address of the network as a whole, analogous to a street name) and the “host ID”

(analogous to a house number) which identifies the specific computer (or other

network device).

1.1.2.2 IP Address Assignment

IP addresses can come from three places:



The Internet Assigned Numbers Agency (IANA)



Your Internet Service Provider



You (or your network devices)

IANA is responsible for IP address allocation on a global scale, and your ISP assigns

IP addresses to its customers. You should never attempt to define your own IP

addresses on a public network, but you are free to do so on a private network.

In the case of the E31N2V1:



The public network (Wide Area Network or WAN) is the link between the cable

connector and your Internet Service Provider. Your E31N2V1’s IP address on

this network is assigned by your service provider.

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