Grandstream Networks GVC3212 User manual

Grandstream Networks, Inc.
GVC3212
HD Video Conferencing Device
User Guide

P a g e | 2
GVC3212 User Guide
Version 1.0.0.9
COPYRIGHT
©2020 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

P a g e | 3
GVC3212 User Guide
Version 1.0.0.9
GNU GPL INFORMATION
GVC3212 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream Web site from:
http://www.grandstream.com/sites/default/files/Resources/gvc32xx-gpl.tar.gz

P a g e | 4
GVC3212 User Guide
Version 1.0.0.9
Table of Contents
DOCUMENT PURPOSE .................................................................................................9
CHANGE LOG..............................................................................................................10
Firmware Version 1.0.0.9 .....................................................................................................................10
WELCOME ................................................................................................................... 11
PRODUCT OVERVIEW ................................................................................................12
INSTALLING GVC3212 ................................................................................................14
Equipment Package Content ...............................................................................................................14
Connecting GVC3212 ..........................................................................................................................14
GVC3212 Ports Description.................................................................................................................15
SETUP WIZARD...........................................................................................................16
GETTING TO KNOW GVC3212 ...................................................................................19
Remote Control....................................................................................................................................19
Using the Remote Control ............................................................................................................20
Using Mouse & Keyboard ....................................................................................................................21
Using the LED Indicator .......................................................................................................................21
Status Icons .........................................................................................................................................22
Using the Onscreen Keyboard.............................................................................................................22
English Keyboard..........................................................................................................................22
Numbers and Symbols .................................................................................................................23
Home Screen .......................................................................................................................................23
GVC3212 Menu ............................................................................................................................23
GVC3212 LCD Settings ...............................................................................................25
Basic Settings ......................................................................................................................................25
Language & Timezone..................................................................................................................25
Power Management......................................................................................................................25

P a g e | 5
GVC3212 User Guide
Version 1.0.0.9
HDMI.............................................................................................................................................26
Network Settings..................................................................................................................................27
Ethernet ........................................................................................................................................27
Wi-Fi..............................................................................................................................................32
Wi-Fi Display.................................................................................................................................34
LLDP and VLAN Settings .............................................................................................................35
Status...................................................................................................................................................36
Advanced Settings ...............................................................................................................................36
IPVideoTalk Account.....................................................................................................................36
Maintenance and Upgrade ...........................................................................................................38
Factory Reset ...............................................................................................................................41
IPVIDEOTALK CONFERENCE ....................................................................................42
Initiating Conference ............................................................................................................................42
Answering an Incoming Call in Conference.........................................................................................42
Conference Management ....................................................................................................................43
Accessing Personal meeting room ......................................................................................................44
Missed Call ..........................................................................................................................................44
Invite Members to Conference.............................................................................................................45
Meeting Details ....................................................................................................................................45
Open DTMF .........................................................................................................................................46
Echo Delay...........................................................................................................................................47
End Conference ...................................................................................................................................47
Schedule New Meetings ......................................................................................................................48
Meeting List..........................................................................................................................................49
Contacts...............................................................................................................................................49
Local contacts ......................................................................................................................................49
Enterprise Phonebook .........................................................................................................................50
EXPERIENCING GVC3212 ..........................................................................................52

P a g e | 6
GVC3212 User Guide
Version 1.0.0.9
Table of Tables
Table 1: GVC3212 Technical Specifications ...............................................................................................12
Table 2: GVC3212 Ports .............................................................................................................................15
Table 3: GVC3212 Remote Control Keys ...................................................................................................19
Table 4: GVC3212 LED Indicator Status Descriptions................................................................................21
Table 5: GVC3212 Status Icons Descriptions .............................................................................................22
Table 6: GVC3212 802.1X Mode Parameters.............................................................................................31
Table 7: GVC3212 LLDP Configuration Parameters...................................................................................35
Table 8: GVC3210 IPVT Call Screen Bottom Menu Icons ..........................................................................43

P a g e | 7
GVC3212 User Guide
Version 1.0.0.9
Table of Figures
Figure 1 : GVC3212 Package Content .......................................................................................................14
Figure 2: GVC3212 Back View ...................................................................................................................14
Figure 3: GVC3212 Back Panel ..................................................................................................................15
Figure 49: Setup Wizard .............................................................................................................................16
Figure 50: Setup Wizard – Language and Timezone .................................................................................16
Figure 51: Setup Wizard – Network Settings ..............................................................................................17
Figure 52: Setup Wizard - IPVideoTalk Service ..........................................................................................17
Figure 53: Setup Wizard - End....................................................................................................................18
Figure 4: GVC3212 Remote Control ...........................................................................................................19
Figure 5: Soft Keyboard - English Input Method .........................................................................................22
Figure 6: Soft Keyboard - Symbols and Numbers ......................................................................................23
Figure 7: GVC3212 Home Screen ..............................................................................................................23
Figure 8 : GVC3212 Language and Timezone Settings .............................................................................25
Figure 9: Power Management.....................................................................................................................26
Figure 10: HDMI Settings............................................................................................................................26
Figure 11: Screen Slice ...............................................................................................................................27
Figure 12: Ethernet Settings .......................................................................................................................27
Figure 13: IPv4 Settings - DHCP ................................................................................................................28
Figure 14: IPv4 Settings – Static.................................................................................................................28
Figure 15: IPv4 Settings - PPPoE ...............................................................................................................29
Figure 16: IPv6 Settings - DHCP ................................................................................................................29
Figure 17: IPv6 Settings – Static.................................................................................................................30
Figure 18: 802.1X Mode..............................................................................................................................30
Figure 19: 802.1X - EAP-MD5 ....................................................................................................................31
Figure 20: 802.1X - EAP-TLS .....................................................................................................................31
Figure 21: 802.1X - EAP-PEAP ..................................................................................................................31
Figure 22: GVC3212 Wi-Fi Enable .............................................................................................................32
Figure 23: Add Network...............................................................................................................................33
Figure 24 : Advanced Wi-Fi Settings...........................................................................................................33
Figure 25: Wi-Fi Display..............................................................................................................................34
Figure 26 : Screen Mirroring invitation ........................................................................................................34
Figure 27: LLDP/VLAN settings ..................................................................................................................35
Figure 28 : Status ........................................................................................................................................36
Figure 29 : IPVideoTalk Account Registred.................................................................................................36
Figure 30: IPVideoTalk Account Information ...............................................................................................37
Figure 31 : Device Code .............................................................................................................................37
Figure 32: Upgrade Settings .......................................................................................................................38
Figure 33: One Click Debugging .................................................................................................................39
Figure 34: State Detection ..........................................................................................................................40

P a g e | 8
GVC3212 User Guide
Version 1.0.0.9
Figure 35 : Audio Detection.........................................................................................................................40
Figure 36: Factory Reset.............................................................................................................................41
Figure 37 : Incoming IPVideoTalk call .........................................................................................................42
Figure 38: GVC3212 3-Way IPVT Conference ...........................................................................................43
Figure 39: Instant meetings.........................................................................................................................44
Figure 40: Missed Call notification ..............................................................................................................45
Figure 41 : Meeting Details .........................................................................................................................46
Figure 42: Conference - Dial DTMF ............................................................................................................46
Figure 43 : Echo Delay................................................................................................................................47
Figure 44: GVC3212 Schedule Screen.......................................................................................................48
Figure 45 : Scheduling warning ..................................................................................................................48
Figure 46 : Conference List.........................................................................................................................49
Figure 47: Local Contacts ...........................................................................................................................50
Figure 48: Enterprise phonebook................................................................................................................51

P a g e | 9
GVC3212 User Guide
Version 1.0.0.9
DOCUMENT PURPOSE
This User Guide describes the basic concept and tasks necessary to use and configure your GVC3212.
This document covers the topics of device installation, making basic conference calls and using basic call
features.
To learn the advanced features and configurations, please visit http://www.grandstream.com/support to
download the latest "GVC3212 Administration Guide".
This guide covers following topics:
•Product Overview
•Installing GVC3212
•Setup Wizard
•Getting to know GVC3212
•GVC3212 LCD Settings
•IPVideoTalk Conference
•Experiencing GVC3212

P a g e | 10
GVC3212 User Guide
Version 1.0.0.9
CHANGE LOG
This section documents significant changes from previous versions of GVC3212 user manuals. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
Firmware Version 1.0.0.9
•This is the initial version.

P a g e | 11
GVC3212 User Guide
Version 1.0.0.9
WELCOME
Thank you for purchasing Grandstream GVC3212 HD Video Conferencing Device. This document
introduces the LCD settings, web UI settings and advanced configurations of GVC3212. To learn the basic
configuration and how to use the device, please visit http://www.grandstream.com/support to download the
latest "GVC3212 User Guide".
The GVC3212 is a compact and affordable HD video conferencing endpoint for TV and desktop mounting.
This device pairs with Grandstream’s IPVideoTalk Meeting plans, an online conferencing platform that
allows you to host meetings that can be joined on nearly any de vice including mobile, PCs, and laptops.
The GVC3212 comes equipped with integrated dual microphones that offer high quality voice pickup at up
to 3-meter distance, advanced echo cancellation, and sophisticated background noise suppression. It
supports Miracast and Air Play for convenient wireless content screen sha ring, allowing meeting
participants to share presentations, videos, or other content directly from their PC/ Mac or Android/iOS
devices without tangling cables. This easy-to-use, easy-to-deploy video conferencing end point is the ideal
choice for remote workers and small offices who need a price-friendly option that still pro vides the features
necessary to sustain high quality video communications.

P a g e | 12
GVC3212 User Guide
Version 1.0.0.9
PRODUCT OVERVIEW
Table 1: GVC3212 Technical Specifications
Specification
Description
Platform
IPVideoTalk
Network Interface
1x auto-sensing RJ45 10/100 Mbps Ethernet port
Display
1x HDMI 1.4 with support for up to 1080p video display
Camera
Megapixel CMOS sensor, 720P@30fps
Lens
60 ° field-of-view wide angle
Remote Control
Companion IR remote control
Wi-Fi
Integrated dual-band Wi-Fi 802.11 a/b/g/n/ac
Auxiliary Ports
TRS 3.5mm, 2x USB 2.0
Audio Codecs
Full-band Opus, wide-band G.722, G.711, AEC, ANS, AGC, Noise Shield, PLC,
CNG/VAD
Video Codecs
and Capabilities
H.264 BP/MP/HP, video resolution up to 720P 30fps; Content resolution up to 720P
and up to 5fps; BFCP; anti-flickering, auto focus and auto exposure
Conference
Function
Mute, call record, call waiting, auto answer, flexible dial plan, personalized ringtones
and music on hold, server redundancy & fail-over
Wireless Screen
Projection
Support Miracast and AirPlay
HD Audio
Integrated omni-directional and cardioid dual-microphones that supports 48KHz full-
band voice sampling rate and 3-meter voice pickup distance with advanced acoustic
echo cancellation
Mounting Stand
Built-on adjustable stand for TV-top mounting
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
Random default password, unique certificate per device, user, and administrator
level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted
configuration file, TLS, SRTP, HTTPS, 802.1x media access control
Upgrade/Provisio
ning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file or GDMS
Power & Green
Energy Efficiency
Universal power adapter included:
Input: 100-240V 50-60Hz
Output: 12VDC 1A(12W)
Temperature and
Humidity
Operation: 0°C to 40°C
Storage: -10°C to 60°C,
Humidity: 10% to 90% Non-condensing

P a g e | 13
GVC3212 User Guide
Version 1.0.0.9
Package Content
GVC3212 device, remote control, 2x AAA batteries, universal power supply, network
cable (1.5 meters), HDMI cable (1.5 meters), QIG
Dimensions
Unit Dimensions: 130mm(L) x 35.5mm(W) x 68mm(H)
Safety Compliances
GVC3212 complies with FCC/CE and various safety standards. GVC3212 power adapter is compliant with
the UL standard. Use the universal power adapter provided with the device package only. The
manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
Warranty
If GVC3212 is purchased from a reseller, please contact the company where the device is purchased for
replacement, repair, or refund. If the device is purchased directly from Grandstream, please contact
Grandstream Support for an RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.

P a g e | 14
GVC3212 User Guide
Version 1.0.0.9
INSTALLING GVC3212
Equipment Package Content
GVC3212 package contains the following items:
Figure 1 : GVC3212 Package Content
Connecting GVC3212
Figure 2: GVC3212 Back View

P a g e | 15
GVC3212 User Guide
Version 1.0.0.9
Figure 3: GVC3212 Back Panel
Please follow the steps below to connect the GVC3212:
1. Connect the LAN port of the GVC3212 to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable.
2. Connect the HDMI-out port of the GVC3212 to the HDMI port of the main display device (e.g., TV) using
the HDMI cable.
3. Connect the 12V DC output plug to the power jack on the GVC and then plug the power adapter into
an electrical outlet.
4. The display device (e.g., TV) will show the idle HOME screen with IP address on the top status bar.
5. (Optional) Connect USB accessory (e.g., mouse, keyboard, USB flash drive etc.) to the USB port.
6. Use the Line-In Port to connect a microphone (External audio input device).
GVC3212 Ports Description
Table 2: GVC3212 Ports
Name
Description
3.5 mm Line IN
Connect an external Microphone
2 x USB Ports
Connect to USB device (External storage, mouse…)
LAN Port
Connect to local network using RJ-45 cable
HDMI OUT Port
Connect the HDMI display devices.
Power Interface
Connect to power adapter. The arrow indicator on the power adapter
should face upwards when the power adapter is plugged in.

P a g e | 16
GVC3212 User Guide
Version 1.0.0.9
SETUP WIZARD
On first use or after setting the unit to factory reset, the GVC3212 offers setup wizard tool that will guide
users through setting up the basic settings. Users can Skip it and configure the unit later.
Figure 4: Setup Wizard
Users can follow the steps using the remote control to setup fields, skip, return, or confirm the action.
Setup wizard tool is useful to lead users to check and configure the GVC3212 settings such as language,
accounts, interface status and etc. Press on Setup Wizard to begin.
1. Set display Language and the Time Zone:
Figure 5: Setup Wizard – Language and Timezone

P a g e | 17
GVC3212 User Guide
Version 1.0.0.9
2. Network Settings:
Figure 6: Setup Wizard – Network Settings
•Users can configure the Ethernet settings and set the address type as DHCP, Static IP or configure
PPPoE account.
•Users can choose Wi-Fi Connection instead by pressing on Connect to Wi-Fi and connect to an
available SSIDs.
3. Introduction to IPVideoTalk Service:
Figure 7: Setup Wizard - IPVideoTalk Service

P a g e | 18
GVC3212 User Guide
Version 1.0.0.9
4. Completing the Setup Wizard:
Figure 8: Setup Wizard - End

P a g e | 19
GVC3212 User Guide
Version 1.0.0.9
GETTING TO KNOW GVC3212
Remote Control
Figure 9: GVC3212 Remote Control
Table 3: GVC3212 Remote Control Keys
Icon
Name
Explanation
1, 2, 3, 4…9
Digital Keys
Input number 1-9 and letters.
The letter input using digital keys will not be displayed as letter,
but it can be used to search for contacts in Call interface. For
example, typing 5 (JKL), 6 (MNO), 4 (GHI), 6 (MNO) can look
for John if it exists in GVC3212 contacts list.
Camera
Enable/Disable sharing local camera feed.
Layout
Switch screen layout in conference.
Mute/DND
Mute GVC3212 in conference.
Sharing
Enable/Disable presentation function to send presentation to all
members in the conference.

P a g e | 20
GVC3212 User Guide
Version 1.0.0.9
Send/Answer a call
•Access call screen and enter phone number then
press the key to dial out.
•Press the key to redial the last outgoing call.
End Call
Hang up the conference.
Backspace
Press the key to delete input characters.
Navigation Keys:
Up/Down/Left/Right/OK
Press Navigation keys to select options.
Press Ok button to confirm/access a setting.
Power On/Off
LCD prompt shows the following three options after pressing
this key:
Sleep
Power Off
Reboot
When the power button is pressed second time, the pop-up
window will be closed.
Back
Press the key to go back to the previous screen or exit the
current screen.
Volume Down
Turn down the device volume.
Volume Up
Turn up the device volume.
Zoom In
Zoom in screen.
Zoom Out
Zoom out screen or adjust distant focus.
Using the Remote Control
GVC3212 remote control is connected to GVC3212 via infrared connection. Before using the remote control,
please make sure that 2x AAA batteries are correctly installed on the back of the remote control.
Infrared signals are automatically used to connect the remote control to GVC3212. Users need to
keep the two devices in front of each other without any substantial obstruction in between. The connected
remote control’s LED will light up in green whenever the user presses a key.
If the remote control fails to connect to GVC3212, please follow the steps below to troubleshoot:
• Check the battery polarity when placed into the battery case. Make sure the batteries are placed in the
correct direction in the remote control.
• Check the battery power.