Home Decorators Collection 27-900-002 User manual

USE AND CARE GUIDE
ELECTRIC FIREPLACE INSERT
C US
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
IMPORTANT INSTRUCTIONS
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE
Questions, problems, missing parts? Before returning to the store,
call Home Decorators Collection Customer Service
8 a.m. - 6 p.m., EST, Monday - Friday
1-800-986-3460
HOMEDEPOT.COM/HDC
THANK YOU
We appreciate the trust and confidence you have placed in Home Decorators Collection through the purchase of this electric fireplace. We strive
to continually create quality products designed to enhance your home. Visit us online to see our full line of products available for your home
improvement needs. Thank you for choosing Home Decorators Collection!
20-10-234 2018-04-24
Model # 27-900-002
# 23-900-002
Item #
# 1003132154
# 1003063510
# 1003063513
# 1003063516
# 1003124900
# 1003054956
# 1003063524
# 1003063526
# 1003063517
# 1003063529

2
Table of Contents
Table of Contents....................................2
Safety Information...................................3
Warranty ..........................................6
What is covered ...................................6
What is not covered................................6
Pre-Installation .....................................7
Operation.........................................10
Maintenance ......................................11
Care and Cleaning ..................................12
Troubleshooting....................................13
Service Parts ......................................14
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock, injury to persons, fire hazard and will void the warranty.
Please read the Installation & Operating Instructions before using this appliance.
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
CAUTION

3 HOMEDEPOT.COM/HDC
Please contact 1-800-986-3460 for further assistance.
Safety Information
Please read and understand this entire manual before attempting to assemble, operate or install the product.
□Read all instructions before using this appliance.
□This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from
the front of this appliance and keep them away from the sides and rear.
CAUTION: Extreme caution is necessary when any heater
is used by or near children or invalids and whenever the
heater is left operating unattended.
□If possible, always unplug this appliance when not in use.
□Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, has been dropped or damaged in any
manner.
□Any repairs to this appliance should be carried out by a qualified service person.
□Under no circumstances should this appliance be modified. Parts having to be removed for servicing must be replaced prior to
operating this appliance again.
□Do not use outdoors.
□This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never place this appliance where it
may fall into a bathtub or other water container.
□Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners or the like. Arrange the cord away from traffic
areas and where it will not be tripped over.
□To disconnect this appliance, turn the controls to the off position, then remove the plug from the outlet.
□Connect to properly grounded outlets only.
□This appliance, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1 Canadian
Electrical codes or for USA installations, follow local codes and the National Electric Code, ANSI/NFPA No. 70.
□Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire, or
damage to the appliance.
□To prevent possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
openings may become blocked.
□This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are
used or stored. This appliance should not be used as a drying rack for clothing, nor should Christmas stockings or decorations be
hung on or near it.
□Use this appliance only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric
shock, or injury to persons.
□Avoid the use of an extension cord because of the risk of overheating the cord and the risk of fire. Extension cords are for temporary
use only. If an extension cord must be used, it must be UL/CSA certified, rated at 15A (875W), 125V maximum with 14 AWG
minimum and constructed of two carrying conductors with ground. A heavy duty extension cord with the shortest length possible
for the connection is recommended and must not be longer that 50 ft. (15.2 m). Do not coil or cover the extension cord.
□“SAVE THESE INSTRUCTIONS FOR FUTURE USE”

4
Safety Information (continued)
WARNING: Electrical outlet wiring must comply with local
building codes and other applicable regulations to reduce
the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has
been under water. Immediately call a qualified service
technician to inspect the fireplace and replace any part of
the electrical system which has been under water.
GROUNDING
PIN
METAL SCREW
GROUNDING
MEANS
COVER OF GROUNDED
OUTLET BOX
ADAPTER
Figure 1
GROUNDING
PIN
ELECTRICAL CONNECTION
GROUNDING INSTRUCTIONS
This heater is for use on 120 volts. The cord has a plug as shown at (A) in Figure 1. An adapter as shown at (C) is
available for connecting three-blade grounding-type plugs to two-slot receptacles. The green grounding lug extending
from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter
should not be used if a three-slot grounded receptacle is available.
NOTE: Adapters are NOT
for use in Canada.
DANGER
A 15-Amp, 120-Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the item will be on a
dedicated circuit, as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow
when the heater is in operation. The unit comes standard with a 6 ft. (1.8 m) long three wire cord, exiting the right side
of the item. Plan the installation to avoid the use of an extension cord. Extension cords are for temporary use only. If an
extension cord must be used, it must be UL/CSA certified, rated at 15A (1875W), 125V maximum with 14 AWG minimum
and constructed of two current carrying conductors with ground. A heavy duty extension cord with the shortest length
possible for the connection is recommended and must not be longer than 50 ft. (15.2 m). Do not coil or cover the
extension cord.
(A)
(B)
(D)
(C)

5
REMOTE CONTROL
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
DO NOT mix old and new batteries.
DO NOT use rechargeable silver oxide cell batteries with remote control unit.
DO NOT mix alkaline, standard (Carbon-Zinc), or rechargeable (Nickel-Cadmium) batteries.
DO NOT dispose of batteries in fire. Improper disposal may cause batteries to leak or explode.
Safety Information (continued)
HOMEDEPOT.COM/HDC
Please contact 1-800-986-3460 for further assistance.
This Product can expose you to chemicals including Di(2-ethylhexyl)
phthalate (DEHP) which is known to the State of California to cause
cancer and developmental harm.
For more information go to www.p65Warnings.ca.gov
WARNING

6
1-YEAR WARRANTY
WHAT IS COVERED
The manufacturer warrants that your new electric fireplace is free from manufacturing and material defects for a period of one year from
date of purchase, subject to the following conditions and limitations.
This electric fireplace must be installed and operated at all times in accordance with the instructions furnished with the product. Any
alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. This warranty is non-transferrable, and is made to the
original owner, provided that the purchase was made through an authorized supplier of the manufacturer. This warranty is limited to the
repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal
conditions of use and service, after said defect is confirmed by the manufacturer’s inspection. The manufacturer may, at its discretion, fully
discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
WHAT IS NOT COVERED
Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement,
or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same. Further, the
manufacturer will not be responsible for any incidental, indirect, or consequential damages, except as provided by law.
All other warranties - expressed or implied - with respect to the product, its components and accessories, or any obligations/liabilities on
the part of the manufacturer are hereby expressly excluded. The manufacturer neither assumes, nor authorizes any third party to assume, on
its behalf, any other liabilities with respect to the sale of this product. The warranties as outlined within this document do not apply to non-
manufacturer accessories used in conjunction with the installation of this product.
This warranty does not cover the lightbulb(s) included with the fireplace.
This warranty is void if: the fireplace has been operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals;
the fireplace is subjected to prolonged periods of dampness or condensation; the fireplace is altered, willfully abused, damaged by accident,
or misused in any way.
If warranty service is needed, contact the Customer Service Team at 1-800-986-3460 from 8 a.m. - 6 p.m., EST, Monday-Friday or visit
www.homedepot.com/hdc.
Make sure you have your warranty, your sales receipt, and the model/serial number of your product.
DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
Warranty

7
AA
Phillips
screwdriver
TOOLS REQUIRED
PLANNING INSTALLATION
HARDWARE INCLUDED
Part Description Quantity
AA Screw (ST4) 4
NOTE: Hardware not shown to actual size.
To avoid scratching the finish, assemble the product on a soft, non-abrasive surface, such as carpet or cardboard.
Assembly of this product may require more than one person.
Pre-Installation
HOMEDEPOT.COM/HDC
Please contact 1-800-986-3460 for further assistance.

8
B
Pre-Installation (continued)
A
Part Description Quantity
A Fireplace Insert 1
B Infrared Remote Control 1
PACKAGE CONTENTS

9
Pre-Installation (continued)
8in. (202 mm)
8in. (202 mm)
24.74 in. (628.4 mm)
27.71 in. (704 mm)
17.32 in. (440 mm)
17.32 in. (440 mm)
HOMEDEPOT.COM/HDC
Please contact 1-800-986-3460 for further assistance.
Clearance to Combustibles
Sides 2 27/64 in. (61.5 mm)
Floor 0 in. (0 mm)
Top 2 in. (51 mm)
Front 36 in. (914 mm)
Rear 25/32 in. (20 mm)
Specifications 23-900-002 27-900-002
Voltage 120V AC
Frequency 60HZ
Heater Rating 1350W
Max. Amps 12A
Width 24.74 in. (628.4mm) 27.71 in. (704mm)
Depth 8 in. (202mm)
Height 17.32 in. (440mm)

10
Operation
NOTE: When the heat function is used for the first time, a slight
odor may be present. This is normal and should not occur again
unless the heater is not used for an extended period of time.
NOTE: After the fireplace has been operating, when the unit is turned off, the fan (not the heater) will continue to run for about 1 minute to cool
down the interior of the unit. During this time, you may feel cool air from the blower outlet. This is normal and does not require any action. The
fan will stop once the interior cools down.
1Using the Control Panel
□Check that the heater outlet grill is not covered or
obstructed in anyway, and make sure the power to the unit
is switched on.
□The fireplace can be accessed in two ways: Using the
touchpad control panel, or using the multifunction remote
control unit.
□Press the appropriate button to operate your fireplace:
1. Main Power Button: This button supplies power to
all of the fireplace functions. It must be turned on for
the fireplace to work.
2. Heater Control Button: This button controls the
heater ON/OFF. When the temperature unit is set as
‘F”or “C”, the temperature scope are as follows:
“F” =Fahrenheit temperature 86°F, 84°F, 82°F, 80°F,
78°F, 76°F, 74°F, 72°F, 70°F, 68°F, 66°F, 64°F, 62°F.
“C” =Celsius temperature 30°C, 29°C, 28°C, 27°C,
26°C, 25°C, 24°C, 23°C, 22°C, 21.C, 20°C, 19°C, 18°C, 17°C.
3. Flame Control Button: This button controls the
brightness of the flame effect with settings at High,
Medium, and Low. When the log set is first turned on,
the flame will come on at the highest setting. The log
set will remember the last flame setting used and in
later use the flame brightness will start at that setting,
unless power to the unit has been interrupted. Each
time the flame button is pressed, the flame brightness
decreases. The only way to turn off the flame effect
completely is to turn off the main power button (1).
4. Timer Button: This button controls the ON/OFF and
8-time setting from 1 H to 8 H. When the Timer is first
turned on, it will come on at the shortest time setting
(1 H). Each time the Timer button is pressed, the time
increases 1 hour, up to the longest setting (8 hours).
Once the set time expires, all fireplace functions will
be automatically turned off.
5. Fahrenheit/Celsius Display: This button displays
F (Fahrenheit) or C (Celsius) depending on how the
temperature mode is set. When the fireplace is turned
on, the Fahrenheit (F) temperature will be displayed.
To switch from Fahrenheit to Celsius, or vise-versa,
when the HEATER is ON, hold HEATER CONTROL button
for 10 seconds. The fireplace will remember the last
temperature mode setting, and in later use, the display
will start at that setting, unless power to the unit has
been interrupted.
6. Temperature/Timer Display: This LED display
shows the set point for the temperature and timer
functions. When either of these functions is activated,
the display reflects the set point for five seconds and
then fades to black. Any change in the set point of the
temperature or timer will reactivate the display, which
again fades after five seconds.
6 145 32
1
4
3
2
IMPORTANT: Under normal operation, when power is interrupted from either an outage of from unplugging unit from wall while still in
operation, error code “EC” may appear on the LCD control panel and the unit will cease operation. In order to reset, unplug the unit for 10
minutes, then plug back in for normal operation in accordance with the Use and Care guide.