Honeywell Friedland GlobalGuard User manual

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GlobalGuard Alarm System
Software Operating Manual

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CONTENTS
SYSTEM REQUIREMENTS AND 3
FUNCTION OVERVIEW
IMPORTANT NOTE WHEN RUNNING
SOFTWARE 4
GlobalGuard PC Setup Software
Operating Instructions 5
1. Instructions for installation 5
2. GlobalGuard PC Setup Software 5
Operating Instructions
2-1 Control Panel PIN code and changing 5
2-2 Home Page 6
2-2-1 Show device information 6
2-2-2 Configuring Programme Key 7
2-2-3 Executing a Programme key 7
2-3 Sync 8
2-4 Event Log 8
2-5 Add Device 9
2-5-1 Add New Device 9
Part-Arm I/II setup of security
device 10
2-5-2 Replace Device 11
2-6 Settings 12
2-6-1 Programmes 12
2-6-1-1 Adding a new Programme 13
2-6-1-2 Maintaining Programme 13
2-6-2 Event 14
2-6-2-1 Adding New Event 14
2-6-2-2 Maintaining Event 14
2-6-3 Schedule 17
2-6-3-1 Adding New Schedule 17
2-6-3-2 Mainitaining Schedule 17
2-6-4 Device 19
2-6-5 System 20
2-6-5-1 User 20
2-6-5-2 Siren 20
2-6-5-3 Time and date setup 21
2-6-5-4 Control Panel 21
2-6-5-5 Friedland Spectra 21
Lighting Controller (Optional)
3. Exiting the software 21
GlobalGuard Remote Access Web Software
1. Registration process 22
2. Home page 22
3. Security page 22
4. Home Automation page 23
5. Video Playback page 23
6. Camera View 24
7. Settings 24
- Camera Settings 24
- Contact Settings 24
- Account Settings 24
8. Resetting the password 25
GlobalGuard Remote Access App 26
GlobalGuard Camplay software 27
Troubleshooting 30
Notes (Password record) 32

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SYSTEM REQUIREMENTS
AND FUNCTION OVERVIEW
1. The HISK1 kit should be installed as a
minimum to use any of the software
2. Requirements for PC setup software:
- PC Operating system: Windows XP /
Windows 7
- CPU: Core 2 Duo
- RAM: 2GB
- Hard Drive space: 20GB (requires at least
20G of space available on your PC’s hard
drive to install the drivers, Microsoft .Net
Framework and Globalguard PC
software)
- Not compatible with Apple MAC PCs
3. Requirements for remote web access:
- Unrestricted home broadband internet
connection
- Wired/Wireless WIFI router with x2 spare
LAN ports (x1 for IP gateway and other for
an optional IP Camera if added in future)
- PC Operating System:
Windows XP/Vista/Window7
- Internet Explorer 6.x or higher Internet Web
Browser
- CPU: Pentium 4, 1GHz or above
- VGA Card Resolution: 800x600 or above
- Video Memory Size: 128Mb or above
- Recommended internet upload speed
512kbp/s for 1 x IP Camera (optional
HIS5A product) or 2Mbp/s for 8 x IP
cameras connected
4. The GlobalGuard PC setup software is used
to do the following:
- configure the system settings in the system
- adding devices to the system
- set up home automation controls
- operate function keys I/II/III from when you
are in your home while the software is open
5. The GlobalGuard online remote access web
software at;
https://GlobalGuard.Friedland.co.uk
is used to do the following when your PC is
connected to the internet and you have
created an online account:
- control the security functions (i.e, arm/disarm)
and check status
- activate home automation programmes
- view/playback up to 8 CCTV cameras (when
optional camera(s) added to system)
- setup accounts and email contacts
6. Mobile devices compatible with the
GlobalGuard remote access App:
- Apple IOS: iPhone1/2/3/4, iPad1/2, iPod
Touch 4
- Android: Android phone V2.X, tablet PC up
to V4.0
7. Accessible and configurable Control Panel
settings include:
- Home automation Programmes:
Supports up to 16 programmes.
- Home automation Events:
Supports up to 32 events.
- Home automation Schedules:
Supports up to 32 schedules.
- Event Log: Browse the Control Panel event
log.
Supports up to 100 events.
-Device Setup:
-Security Devices:
(1)Remotes / Detectors: for security
transmitting devices; supports
following devices
•Up to 32 wireless PIR movement
detectors and or Magnetic
door/window contact detectors
•Up to 8 Remote controls
•Up to 6 Remote Keypads
•Smoke detectors and so forth.
-Home Automation devices
Control: for Home Automation receiver
devices; supports configurations for up
to 32 devices including Plugin /
Bayonet lamp holders and so forth.
- System Setup:
1).User: User settings; supports up to
6 online users including “Admin”.
2).Siren: Siren settings and Test.
3).Time: the Control Panel time
settings.
4).Control Panel: Control Panel
settings.
5).Spectra Lighting Settings – For
optional Friedland Spectra receiver
module

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IMPORTANT NOTE WHEN RUNNING
SOFTWARE
Ensure the correct time/date has been set on
the Control Panel to allow you to view the
correct system date/time in different areas of
the system such as the event log and live view
CCTV. For setup please refer to pages 20-21.
The PC setup software should not be operated in
parallel with the online remote access web software or
the mobile App. By doing so will prevent yourself or
other home users from remotely viewing/controlling the
security/home automation functions from the online
web software or App.
If the PC software is loading or running, then the 2nd RF
(wireless communication to Control Panel) LED on the
IP gateway will turn orange colour and will prevent the
system feeding back the current system status in the
online web software
Remember to “Sync” to save all settings made in the
PC setup software and exit it before running the online
web remote access software

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GlobalGuard PC Setup Software
1. Instructions for installation:
In order to use the PC setup software, your PC must be
connected to the internet to download the free software
from: www.GlobalGuard.Friedland.co.uk:
1. Install the PC software step by step after
downloading it. Your PC may also require updating
to Microsoft .Net Framework V4.0 which is
automatically done during the installation.
2. Ensure your Control Panel and IP gateway both
remain powered on. Your PC must also be
connected wired or wirelessly to the same
broadband router that the IP gateway is
connected to (see the figure below). If
wirelessly connected ensure it is within WIFI
range of the wireless router
Gateway Router
PC
Note:
1) Ensure that both the router and PC are
configured to have DHCP function enabled.
2) If the data transfer speed is too slow or seems
to stop, check the network firewall setting. If
the firewall is enabled, disable the firewall
temporarily to allow data transfer.
3. Double-click the “GlobalGuard” shortcut icon
shown below on your PC desktop.
2. GlobalGuard PC Setup Software
Operating Instructions
When you attempt to configure the Control Panel via
GlobalGuard PC setup software, please take note of
the following during the process:
1. Do not configure the Control Panel using its
keypad while the GlobalGuard software is still
running as this may result in data inconsistency.
2. With the exception of actions such as Add Device
/ Replace Device / Remove Device, in order for
other settings to take effect, the Sync function
must be used to apply the new settings to the
Control Panel.
When you double click the GlobalGuard desktop icon,
the system will automatically check to see if the IP
Gateway has been connected to the network. If the IP
Gateway has been found, the system will automatically
access relevant data from the Control Panel. The
process could take up to a few minutes; please wait for
the system to read the data. Note: The 2nd LED (RF
indication) on the gateway will change from green
to orange colour while the PC software is loading
and during use of the software
2-1 Control Panel PIN code and changing
The user access PIN code is used to access the
Control Panel for either programming or controlling it.
Once the system has finished reading the data, the
system will prompt the user for Admin PIN code.
Please note that in order to operate the system, you
must enter the correct Admin PIN code. The factory
preset Admin PIN code for the Control Panel is “1234”.
For security reasons, it is recommended that once you
log into the system, go to Settings – System – User
and change the default Admin PIN code.
You will be taken to the main operating screen after the

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system has validated the PIN code you have entered.
The GlobalGuard system is made up of 5 primary
functional modules, namely:
Home Page
Sync
Event Log
Add Device
Settings
2-2. Home Page
Main functions you will find under “Home Page”
include:
1-1 Show device information
1-2 Configure a Programme Key.
1-3 Execute a Programme Key.
2-2-1. Show device information
Click on any device to access a window (see below)
that contains specific information about the device,
such as Device Name, Device Type, Number, Location
and so forth.
Examples:
When you click , the system will display this
message window.
When you click , the system will display this
message window.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

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2-2-2. Configuring the Programme Keys
Please take note of the following when you configure
Programme Keys:
1. The Programme Keys I/II/III correspond to
the Function key buttons I/II/III on the Control
Panel, which means clicking the Programme
Key I in the software interface or pressing the
Function Key I on the Control Panel will
activate the same Programme.
2. To configure a Programme Key, you should
assign an existing Programme (or create a
new Programme and designate it) to
Programme Key I, II, or III.
3. If you have designated a Programme to a
specific Programme Key previously, you will
not be able to designate said Programme to
another Programme Key.
4. For information about configuring a new
Programme or maintaining an existing
Programme, refer to Setting – Programmes.
Follow the steps described below to reconfigure
Programme Keys:
1. Click [Home Page] in the Top Menu.
2. Click on the [Living1] icon or any other available
programme that may have been created as described
later in this manual:
3. The system will display a small function menu above
the icon and you can specify the location of the
programme key. In this example, [I] has been chosen
and this means Programme Key [I] has been redefined
to [Living1].
4. After you have reconfigured the Programme Key,
you will see [I] over [Living1].
5. Remember that after you have finished a
configuration, you must select the Sync function to
apply the new settings to the Control Panel in order for
the changes to take effect particular when trying to
execute any of the blue Programme keys on the home
page.
2-2-3. Executing a Programme Key
Click the following buttons directly in this window to
execute the corresponding Programme Key:
: Execute Programme Key 1
: Execute Programme Key 2
: Execute Programme Key 3
The system will display one message window to inform
the user whether the execution of the Programme is

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successful or not.
i.e.: Programme executed successfully
2-3. Sync
The PC setup software is intended as an assistive
program for the Control Panel setup. Setup is only
complete after all the settings made on your PC have
been applied to the Control Panel with the Sync
function. Therefore it is imperative that the user sync
the PC with the Control Panel after each modification of
settings. If you close the PC software during setup,
the Control Panel will not recognize any configuration
you have made, with exception of “Add
Device/Remove Device”. (These two actions take
effect immediately.)
To Sync, 1. Select [Sync] in the Top Menu.
2. Click the button located
at the lower right hand corner of the
screen.
The system will send the updated settings to the
Control Panel. It is recommended that you perform this
operation immediately after each settings change to
ensure the data in the Control Panel is always
up-to-date.
The Sync window (see below) will appear whenever
the system is writing data back to the Control Panel,
indicating that the system is in the process of
synchronizing.
Important note during Syncing:
When data is being synced to the Control Panel,
any security functions and home automation
Programmes, Schedules, and Events will not
operate during this period.
2-4. Event Log
The event log is a record of all activities executed by
the Control Panel. This is primarily captured and stored
in the Control Panel itself.
The Event Log function is used to retrieve the latest
event log from the Control Panel in the current window
on your PC.
Click the above button to load the latest event log from
the Control Panel and display it on screen.
The window (see below) will appear when the system
is loading event log from the Control Panel, indicating
that the system is in the process of synchronizing.

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After the system has finished loading the latest event
log from the Control Panel, it will be promptly displayed
in the window.
The event log consists of the following information:
Time
The date and time of the event.
Location The place where the event
happened. For instance, if a PIR
detector assigned to Bedroom is
triggered, the location column will
show “Bedroom”.
Device/User
/Action
This column displays what or who
triggered the event.
Name If the event is triggered by a user,
this column will display the name of
the User (such as Admin or
User1…).
Message This column shows the content of
the event.
2-5. Add Device
There are two ways to add new devices to the system;
using the Control Panel (refer to Hardware manual) or
using the GlobalGuard PC setup software. The PC
software provides an intuitive interface so the user can
add devices more easily.
Note: The first two wireless security devices (PIR
movement or door contact detector) added to the
system will have a preconfigured 30 second
entry/exit delay. It is recommended to install the 1st
detector (zone1) you add at the entry/exit point of
your property
The entry delay period for a security device can be
setup in ‘Advance Settings’of that device. The exit
delay can be setup in ‘Settings-Device-Control
Panel’ page
2-5-1. Add New Device
On the interface screen you can find two buttons on the
left side: [Add New Device] and [Replace Device]. As
their titles suggest, [Add New Device] is to add a new
device to the system, while [Replace Device] is to
replace an existing device with a new one. On the right
side are the icons of preconfigured device groups.
To add a new device, all you need to do is to click on
the [Add New Device] button, and then select a desired
device icon and follow the screen prompts to complete
the procedures.
Note: All devices with exception to the optional
GlobalGuard camera can be linked and displayed
in this software. The camera is not displayed here
and is only linked via the GlobalGuard remote
access online software.
Example 1: Adding a PIR movement detector:
Note: Please also refer to the Hardware manual for
information on how to configure the device into
learning mode.
1. Click on the PIR Detector icon.

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2. The software will issue a request to the Control
Panel to go into code learning mode.
3. Press the learn/tamper button on the selected PIR
detector within 30 seconds to transmit a code to be
picked up by the Control Panel.
Note: See the screen prompt (also the figure below)
to find out the location of the learn/tamper button
on the device. After you press the learn/tamper
button, the Control Panel will also beep to indicate
the reception of the learning code.
4. Once the system has learnt the device’s code, the
device setting window will appear up for you to
configure the device’s name, location, and security
type:
Name: Specify a name for easy identification.
Location: Specify where the device is installed.
Security Type: Specify the level of alarm when the
device is triggered.
5. After adding/replacing a security device (PIR or
door/window contact detector) to the system, refit the
detector in position to its battery cover before exiting
the add device screen. This is will prevent the tamper
alarm from initiating if the tamper button is press and
release during final installation of a detector.
IMPORTANT: Specify the Location of device
carefully as it affects many aspects in the system:
1) If one or more IP cameras are installed in your
system, then when a PIR or other type of detector
is triggered, the camera assigned to the SAME
location will start recording. Therefore you should
plan beforehand and assign the location group
carefully.
2) When the device is triggered, the Web software
and the smartphone app will also inform the user
of the location. So the correct setting of location is
critical for the information.
3) After a security detector such as a wireless PIR
or door contact detector has been added, the
device number is the “Zone Number” (1-36)
displayed at the top of the window. The zone
number for each security device is stored in the
Control Panel
Part-ArmI/II setup of a security device
All PIR movement and door/window contact security
detectors can be also setup to operate with Part-Arm I
or Part-Arm II security modes.
If a group of detectors have been set so that they can
activate in Part-Arm I, this means that when the Control
Panel is armed in Part-Arm I mode, then only those
detectors setup will become active. An example would
be part-arming the ground floor of your home while you
are gone to sleep so you can move around upstairs at
night without initiating an alarm
Part arm setup of a device can be done during the
adding process or after the device has been added
in “Settings – Devices”.