HTC U20 5G User manual

User guide
HTC U20 5G

Contents
Unboxing and setup
HTC U20 5G overview 8
Inserting nano SIM and microSD cards 10
Charging the battery 12
Switching the power on or off 13
Setting up your phone for the first time 14
Adding accounts 14
Ways to unlock HTC U20 5G 15
Changing your nano SIM card settings 16
Your first week with your new phone
Changing the way you navigate HTC U20 5G 17
Capturing your phone's screen 17
Turning Sleep mode on or off 18
Touch gestures 18
Home screen 21
Lock screen 21
Using Quick Settings 22
Adjusting the volume and sound settings 23
Restarting HTC U20 5G (Soft reset) 23
Accessing your settings 24
Notifications 25
Selecting, copying, and pasting text 28
Entering text 29
Security
Setting a screen lock 31
Setting up Smart Lock 31
Turning the lock screen off 32
Fingerprint scanner 32
Assigning a PIN to a nano SIM card 33
Updates
Checking for security updates 35
Installing app updates from Google Play Store 35
Checking your system software version 36
Checking for system software updates 36
Home screen layout
Changing your wallpaper 37
Adding apps to the Home screen 37
Adding Home screen widgets 38
Organizing apps into folders 39
2 Contents

Adding or removing a Home screen panel 39
Taking photos and videos
Quad cameras 40
Getting started with the Camera app 40
Focusing and zooming 42
Choosing a capture mode 43
Taking a photo 43
Scene detection 44
Taking burst shots 45
Taking portraits or selfies 45
Recording video 47
Taking an ultra-wide photo 47
Taking a close-up photo 47
Taking a panoramic photo 48
Scanning codes 48
Phone calls
Making a call 49
Returning a missed call 49
Answering or rejecting a call 50
What can I do during a call? 50
Setting up a conference call 51
Call history 51
Blocking a phone number 52
SMS and MMS
About the Messages app 53
Sending a text message (SMS) 53
Sending a multimedia message (MMS) 54
Sending a group message (SMS) 55
Replying to a message 55
Forwarding a message 55
Blocking messages from unwanted contacts 56
Deleting messages and conversations 56
Contacts
Your contact list 57
Adding a new contact 58
Editing contact information 58
Grouping contacts into labels 59
Battery
Tips for extending battery life 60
Using Battery Saver mode 62
Displaying the battery percentage 62
Checking battery usage 62
Battery optimization for apps 63
Enabling background restriction in apps 63
3 Contents

Storage
Types of storage 65
Freeing up storage space 65
Copying or moving files between the built-in storage and storage card 66
Copying files between HTC U20 5G and your computer 66
Unmounting the storage card 67
Transfer
Ways of getting content from your previous phone 68
Transferring content from an Android phone 68
Transferring photos, videos, and music between your phone and computer 69
Backup and reset
Backing up HTC U20 5G 70
Backing up photos and videos 70
Resetting network settings 71
Resetting HTC U20 5G (Hard reset) 71
Installing and removing apps
Getting apps from Google Play Store 72
Downloading apps from the web 73
Uninstalling an app 73
Working with apps
App shortcuts 74
Switching between recently opened apps 75
Working with two apps at the same time 75
Using picture-in-picture 76
Controlling app permissions 76
Choosing which apps have access to your location 77
Setting default apps 77
Setting up app links 77
Disabling an app 78
Using apps
Using the Clock 79
Checking Weather 81
What you can do on Google Photos 82
Sound Recorder 83
Internet connections
Turning the data connection on or off 84
Managing your data usage 84
Wi-Fi connection 86
Connecting to VPN 87
Installing a digital certificate 88
Using HTC U20 5G as a Wi-Fi hotspot 88
Sharing your Internet connection over USB 89
4 Contents

Wireless sharing
Turning Bluetooth on or off 90
Connecting a Bluetooth headset 90
Unpairing from a Bluetooth device 91
Receiving files using Bluetooth 91
Using NFC 92
Common settings
Changing your ringtone 94
Changing your notification sound 94
Turning the location setting on or off 94
Airplane mode 95
Setting when to turn off the screen 95
Screen brightness 95
Dark theme 96
Night Light 96
Changing the default font size 96
Adjusting the display size 96
Touch sounds and vibration 97
Changing the display language 97
Do not disturb mode 98
Trademarks and copyrights
Index
5 Contents

About this guide
We use the following symbols to indicate useful and important information:
This is a note. It provides detailed information for setup, common questions, and what to do in
specific situations.
This is a tip. It will give you an alternative way to do a particular step or procedure that you may
find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This is a warning. Take note to avoid potential problems or prevent damage to your hardware.
Information contained in this guide may have changed. For the most up-to-date information,
including the latest version of this guide, go to HTC Support.
6 About this guide

Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your mobile device, including personal information.
7 Important note on recoverable data

Unboxing and setup
HTC U20 5G overview
After taking HTC U20 5G out of the box, familiarize yourself first with the location of the card tray,
controls, and sensors.
1. VOLUME control
2. POWER button
3. Speaker
4. USB Type-C®connector with USB 3.0 and
DisplayPort™support
5. Microphones
6. nano SIM and storage card tray
7. Front camera
8. Notification LED
9. Proximity and light sensor
You need a 5G NR/4G LTE™plan to use your operator's 5G NR/4G LTE network for voice calls and
data services. Check with your operator for details.
Dual SIM supports both 5G NR and 4G LTE SIM cards. Only one card can use 5G NR at a time.
§If you want to use a case or screen protector, don’t cover and block the proximity and light
sensor. Purchase a case or screen protector designed for HTC U20 5G.
§Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
§Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by
force. This may damage the phone or its electronics and will invalidate the warranty.
8 Unboxing and setup

Back panel
1. Dual LED flash
2. Quad cameras
3. Fingerprint scanner
9 Unboxing and setup

Inserting nano SIM and microSD cards
§Use a standard nano SIM only. Don't cut a larger SIM card to fit. It's thicker than a standard
nano SIM card and may get stuck in the slot.
§The microSD™card is optional and sold separately.
§If you're using your old microSD card, make sure you have backups of your content on a
computer or cloud storage before inserting the card. You may be prompted to format the card.
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct
the tray to avoid damaging the eject mechanism inside the slot.
3. Push the tip into the hole until the tray ejects, and then pull the tray out.
10 Unboxing and setup

4. Do the following to place your nano SIM and microSD cards into the tray:
§With the gold contacts facing down, place a nano SIM card into the SIM 1 holder of the
tray. Make sure to align the cut-off corner to the notch on the holder.
§Place a microSD card into the outer holder of the tray.
§When you need to use a second nano SIM card, remove the microSD card and place the
nano SIM into the outer holder. You cannot have the second nano SIM and microSD
cards inserted at the same time.
§You need a 5G NR/4G LTE plan to use your operator's 5G NR/4G LTE network for voice calls
and data services. Check with your operator for details.
§Dual SIM supports both 5G NR and 4G LTE SIM cards. Only one card can use 5G NR at a time.
§You can choose the preferred card to use for your mobile data connection. To find out how, see
Changing your nano SIM card settings on page 16.
11 Unboxing and setup

5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. With the
outer card holder between your fingers, steadily slide the tray all the way into the slot.
6. Make sure the tray is flush with the side of the phone.
Follow the same procedure above to eject the tray and remove your cards. Before ejecting the tray,
make sure to unmount your microSD card first. See Unmounting the storage card on page 67.
Charging the battery
Before you turn on and start using HTC U20 5G, it is recommended that you charge the battery.
§If the battery has been fully drained, you may need to charge HTC U20 5G for several minutes
before powering it on.
§Use HTC's power adapter and USB Type-C cable to charge the battery. When the battery power
is too low, make sure to use the power adapter to charge, not the USB cable connection with
your computer.
1. Insert the small end of the USB Type-C cable into the USB Type-C connector.
2. Insert the other end of the USB Type-C cable into the power adapter.
12 Unboxing and setup

3. Plug in the power adapter to an electrical outlet to start charging the battery.
4. After you finish charging, unplug the USB cable from your phone first. Hold the part of the
power adapter that's close to the USB port when you unplug the adapter from the outlet.
§Avoid charging the battery in hot environments. As a safety precaution, the battery may stop
charging to avoid overheating.
§When you're using battery-intensive apps such as games or video streaming apps while charging
the battery, your phone may become warmer. This is normal.
§It is strongly recommended to unplug the power adapter from the electrical outlet when not in
use.
Switching the power on or off
Switching the power on
Press the POWER button until HTC U20 5G vibrates.
When you turn on HTC U20 5G for the first time, you’ll need to set it up.
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
13 Unboxing and setup

Setting up your phone for the first time
When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll
need to set it up.
Before you start, back up your data to your Google®Account so you can restore them to
HTC U20 5G. Alternatively, use the HTC Transfer Tool after you finish setting up HTC U20 5G.
For details, see Ways of getting content from your previous phone on page 68.
1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two
fingers on the first screen until you hear a message and then a beep.
Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.
2. During the setup, you'll be prompted to do the following:
§Choose the system language to use, read and agree to the terms of use, and choose your
Internet connection.
§Choose where to copy or restore data from.
§Sign into your Google Account.
§Turn on Google Services. Make sure the Back up to Google Drive option is turned on to
enable Auto Backup.
It's also recommended to have Location and Device maintenance options turned on.
§Set up Google Assistant™. For details, visit support.google.com/assistant/.
§Set up device protection for your phone.
3. Follow the onscreen instructions to finish your phone setup.
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Turning the location
setting on or off on page 94.
Adding accounts
Add your accounts to access them on HTC U20 5G. You can add several Google Accounts and sync
contacts, email, calendar, and Google app data from these accounts to HTC U20 5G.
1. From the Home screen, tap Settings Accounts.
2. Tap Add account.
3. Tap the account type you want to add.
4. Follow the onscreen instructions to enter your account information.
14 Unboxing and setup

Syncing your accounts
1. From the Home screen, tap Settings Accounts.
2. Tap the Automatically sync data On/Off switch to turn automatic sync of all your accounts
on or off.
3. To manually sync individual accounts, tap an account, tap Account sync, and then tap
Sync now.
On the Account sync screen, you can also change the sync settings for your Google Account.
Removing an account
Remove accounts from HTC U20 5G if you no longer use them. Removing an account does not
remove accounts and information from the online service itself.
1. From the Home screen, tap Settings Accounts.
2. Tap an account.
3. Tap Remove Account.
Some personal data may be retained by the third-party app after you have removed the account
from HTC U20 5G.
Ways to unlock HTC U20 5G
It is important to set HTC U20 5G to lock itself to prevent others from accessing your data in case it
gets lost or stolen. There are several ways you can unlock HTC U20 5G.
§Screen lock: Set HTC U20 5G to unlock using a secure PIN, password, or pattern. See Setting
a screen lock on page 31.
§Fingerprint: Wake up and unlock HTC U20 5G with a touch by adding fingerprints. See
Fingerprint scanner on page 32.
§Smart Lock: Set HTC U20 5G to automatically unlock when it's safe with you, such as when
your phone is in your pocket or you're at home. See Setting up Smart Lock on page 31.
15 Unboxing and setup

Changing your nano SIM card settings
When you have two nano SIM cards inserted on your phone, there are several options you can set
for your cards.
1. From the Home screen, tap Settings Network & internet SIM cards.
2. Do any of the following:
§Change the SIM card names.
§Enable or disable a SIM card.
§Set the default SIM card for your mobile data connection.
§Set the default SIM card for making phone calls.
§Set the default SIM card for sending SMS messages.
16 Unboxing and setup

Your first week with your
new phone
Changing the way you navigate HTC U20 5G
By default, you navigate your phone using the Navigation bar at the bottom of the screen. In
Settings, you can change the way to navigate your phone.
1. From the Home screen, tap Settings System.
2. Tap Gestures System navigation.
3. Select one of the following types of navigation:
§Gesture navigation
Use swipe gestures instead of tapping buttons to go back to the previous screen, return
to the Home screen, and access recent apps. After selecting this option, tap to adjust
the Back gesture sensitivity.
§3-button navigation
This is the default Navigation bar with the Back , Home , and Recent apps
buttons.
There's an accompanying tutorial that plays back when you select a type of navigation. View the
tutorial to learn how to navigate.
Capturing your phone's screen
Want to show off your high game score? It's easy to take a picture of the screen to share.
1. To capture a screenshot, do any of the following:
§Press and hold POWER and VOLUME DOWN at the same time.
§Press and hold the POWER button until a menu opens, and then tap Screenshot.
2. Open the Notifications panel.
You'll see the Screenshot saved notification with options on what to do with the screenshot.
If you don't see the options, slide two fingers apart on the notification to display them.
3. Tap Share.
17 Your first week with your new phone

Turning Sleep mode on or off
Sleep mode saves battery power by putting HTC U20 5G into a low power state while the display is
off. It also stops accidental button presses when HTC U20 5G is in your bag.
§To turn off the display and switch to Sleep mode, briefly press the POWER button.
HTC U20 5G also automatically goes into Sleep mode when it’s left idle for a while. You can
change the time before HTC U20 5G sleeps by setting the screen timeout.
§To wake up your phone from Sleep mode, press the POWER button.
Touch gestures
Use touch gestures to get around the Home screen, open apps, scroll through lists, and more.
Tap
Tap the screen with your finger when you want to select onscreen items
such as application and settings icons, or press onscreen buttons.
Press and hold
To open the available options for an item (for example, a contact or
link in a webpage), just press and hold the item.
18 Your first week with your new phone

Swipe or slide
Quickly swipe your finger horizontally across the screen to go to
other Home screen panels. Swipe vertically to scroll through a list,
document, and more.
Drag
Press and hold your finger with some pressure on an icon or widget
before you start to drag. While dragging, don't release your finger
until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need
to swipe your finger in light, quicker strokes, such as when
moving right and left on the Home screen, or flicking through
a contacts or message list.
19 Your first week with your new phone

Slide with two fingers
In some apps, slide two fingers apart to zoom in when
viewing a picture or text.
Slide two fingers together to zoom out of the picture
or text.
Two-finger swipe
Swipe down from the status bar using two fingers to access Quick Settings.
20 Your first week with your new phone