Hughes HN9000 User manual

Guide To Returning Your Satellite Modem
and Radio Assembly
Model: HN9000
The HughesNet modem with power supply and radio must be returned to Hughes, in good condition,
within 45 days of your service termination in order to receive the equipment refund. You are not required to
return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any
cables.
You can disconnect and remove the equipment yourself, or hire a professional installer to remove it.
Safety while removing a radio assembly
Observe the following precautions when removing a satellite antenna radio assembly. This manual also
includes additional safety alerts where appropriate concerning specific procedures.
DANGER
•The satellite antenna may be installed on a roof, on the side of a house or other
building, or where a ladder is required to access the radio assembly.
•If the antenna is on a roof or requires a ladder for access, Hughes recommends
that you have a professional installer remove the radio assembly.
•If you remove the radio assembly yourself, observe all ladder safety precautions.
If you must work on a roof or use a ladder to access the radio assembly on the
satellite antenna, follow these precautions to prevent personal injury or death:
•Walk only on sound roof structures.
•Use appropriate safety equipment (for example, a lifeline), depending on the work
location.
•Follow all safety precautions from the manufacturers of all safety equipment and
other equipment used.
DANGER
•To avoid electric shock, stay at least 20 ft from power lines.
•If any part of the antenna or mount assembly comes in contact with a power line,
call your local power company to remove it. Do not try to remove it yourself.
Failure to heed these warnings could result in serious injury or death.
WARNING
Do not work in high wind or rain or if a storm, lightning, or other adverse weather
conditions are present or approaching.
Document number: 1037581-0001 Revision B August 21, 2008

21037581-0001 Revision B
Before you begin...
This document provides instructions on how to de-install and return your equipment. You must:
•Disconnect and remove the satellite modem
•Disconnect and remove the radio assembly from the antenna
•Pack and ship the equipment
What equipment do I return?
•The satellite modem with power supply
•The radio assembly
Satellite modem refers to the indoor unit. The satellite modem is connected to your computer and to the
outside radio assembly. The radio assembly is part of the outside satellite antenna (sometimes referred to as
a dish).
You do not need to return small hardware such as nuts, bolts, washers, and screws.
Consider the antenna location
To remove the radio assembly, you have to go to your outside satellite antenna. Depending on where the
antenna is located, you may want to have a professional installer remove the satellite modem and radio
assembly. For additional information, see If your antenna is on a roof or requires a ladder to access . . . .
Packing materials
To pack the equipment for shipping you will need:
•A corrugated cardboard box, undamaged, with the following minimum dimensions:
– Height: 12 inches
– Width: 12 inches
– Length: 24 inches
•Bubble wrap packing material (enough to nearly fill the box)
•Packing tape
•Shipping label
If you have questions . . .
If you have questions or need help, call Hughes Customer Care, toll-free, at 1-866-347-3292.
Note: The dimensions given above are guidelines. For example, some boxes with a length
shorter than 24 inches might be large enough, depending on the height and/or width of the box
and the placement of the equipment in the box.

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Disconnecting the satellite modem
You must disconnect the satellite modem before you remove the radio assembly.
1. Unplug the satellite modem power cord from the power outlet or surge protector.
2. Unplug the DC power cord from the satellite modem.
3. Disconnect the receive cable (SAT. in) from the satellite modem. If the cable connector is warm, let it
cool first.
WARNING
You must completely disconnect the satellite modem before disconnecting the radio
from the satellite antenna. Failure to completely disconnect the indoor equipment may
result in exposure to radio frequency energy.
CAUTION
Do not unplug the DC power cord from the modem until after you have disconnected
the AC power cord from the surge protector or power outlet.
Figure 1: Disconnecting the power cord from the power source

41037581-0001 Revision B
4. Disconnect the transmit cable (SAT. out) from the satellite modem.
5. Disconnect the Ethernet cable from the satellite modem and from the computer.
Removing the radio assembly
This section contains instructions for disconnecting and removing the radio assembly from the outside
satellite antenna.
If your antenna is on a roof or requires a ladder to access . . .
You can disconnect and remove the radio assembly yourself, or have a professional installer remove it. If
you remove the equipment yourself, you must be aware of the following safety information:
Before proceeding, make sure you have disconnected the Ethernet cable and satellite connections as
explained in the previous section.
Figure 2: Disconnecting cables from the satellite modem
WARNING
•The satellite antenna may be installed on a roof, on the side of a house or other
building, or where a ladder is required to access the radio assembly.
•If the antenna is on a roof or requires a ladder for access, Hughes recommends
you have a professional installer remove the radio assembly.
•If you remove the radio assembly yourself, observe all ladder safety precautions.
•Watch out for power lines. Stay at least 20 ft from power lines. Do not touch or
contact them in any way.
WARNING
•You must completely disconnect the satellite modem before disconnecting the
radio from the satellite antenna.
•Failure to completely disconnect the satellite modem may result in exposure to
radio frequency energy.

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Tools you will need
To disconnect and remove the radio assembly, you need the following tools:
Disconnecting the cables
Figure 3 illustrates the cables that are attached to the radio assembly. Remove weatherproofing tape if
necessary, then use a 7/16-inch wrench to loosen and remove both the receive cable and transmit cable.
Optional: If you think you might use the cables in the future, wrap the cable connector ends tightly with
electrical tape to keep water out.
Table 1: Tools needed
Tools Details
(2) 1/2-inch wrench To remove the bolts from the radio assembly
1/4-inch Phillips head screwdriver
or
3-mm Allen wrench
To remove the radio assembly from the feed horn.
Electrical tape If you might use the satellite modem’s cables in the future, you will
need electrical tape to seal the connectors at the antenna location
(outside).
Figure 3: Antenna with radio assembly connected
Note: Antenna styles may vary.

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Removing the radio assembly
The radio assembly is attached to the feed support arm with two bolts, but for some antenna styles, as
shown in Figure 4, you must also detach the feed horn.
If your antenna’s feed horn is attached to the support arm, refer to Figure 4 as you follow the removal
procedure.
1. To detach the radio assembly, you can either:
a. Detach the radio assembly and feed horn together: Use a 1/4-inch Phillips head screwdriver to
remove the two mounting screws from either side of the feed horn (if applicable).
b. Detach the radio assembly from the feed horn at the feed horn collar: Remove the two 3-mm Allen
screws from the feed horn collar. Loosen the collar from the notch and rotate; when it’s loose
separate the two halves and remove.
2. Hold the radio assembly so it doesn't fall while you remove the two bolts from the bottom of the feed
support arm. Use a ½-inch wrench. Any of the brackets on the top side of the feed support arm do not
need to be returned.
3. Detach and remove the radio assembly from the feed support arm, with or without the feed horn.
Figure 4: Radio assembly and feed horn
Note: You are not required to return the feed horn. You may leave it connected to your
antenna if desired, or return it with the radio assembly.

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If your antenna’s feed horn is not attached to the feed support arm, refer to Figure 5 as you follow the
removal procedure below.
1. Hold the radio assembly so it doesn't fall while you remove the two bolts from the bottom of the
tailpiece. Use a ½-inch wrench.
2. Detach and remove the radio assembly and feed horn from the feed support arm.
3. (Optional) Remove the two 3-mm Allen screws from the feed horn collar. Loosen the collar, separate
the two halves and remove. Remove the feed horn from the radio assembly.
Figure 5: Radio assembly and feed horn
Note: You are not required to return the feed horn, but you may leave it atached to the radio
assembly and return it if you prefer.

81037581-0001 Revision B
Packing and shipping the equipment
Before you begin packing, make sure you have everything you need:
•The satellite modem with power supply
•The radio assembly
•Packing materials (see Packing materials for a complete list)
You can pack the equipment to be returned yourself, or you can pay a shipping or packing materials
company to pack it for you. The rest of this section gives instructions for packing the equipment yourself.
Even if you have someone pack the equipment for you, see the address and important instructions in
Step 11.
When you pack the equipment for shipping, observe the following guidelines:
•Make sure the satellite modem and radio assembly are adequately protected with bubble wrap.
•Include enough bubble wrap and pack it tightly enough so parts do not touch or shift. Leave at least 2
inches of space filled with bubble wrap between all adjacent parts.
Packing the satellite modem
1. Place the box on a flat surface, and open the top of the box.
2. Cover the bottom of the box with at least 1 inch of bubble wrap.
3. Wrap the radio assembly in bubble wrap.
4. Lay the radio assembly on the layer of bubble wrap. Lay the radio assembly diagonally if necessary to
make it fit, as shown in Figure 6.
5. Add bubble wrap in the spaces next to the radio assembly so the top of the bubble wrap is roughly
level.
6. Add 1 to 2 inches of bubble wrap over the radio assembly.
7. Wrap the satellite modem and power supply in bubble wrap.
Figure 6: Radio assembly wrapped in bubble wrap

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8. Place the wrapped indoor equipement in the box, on top of the radio assembly, on its side (so it takes
up the least amount of space.) See Figure 7.
9. Fill the box with bubble wrap, packed tightly enough to keep the equipment from shifting while it is in
transit.
10. Close the shipping box and tightly seal it with packing tape.
11. Using a shipping label, clearly address the box to:
Hughes Network Systems, LLC
RMA #000000000 [Replace zeros with the RMA number.]
Shipping Point 4004
16060 Industrial Drive
Gaithersburg, MD 20877
Important: In place of RMA #000000000, as shown above, you must include the return material
authorization (RMA) number given to you by Hughes Customer Care by phone or by e-mail. If you do
not include the RMA number, your package may be rejected, and your credit for returned equipment
(if applicable) may be delayed. If you do not have an RMA number, call Hughes Customer Care at 1-
866-347-3292.
12. Place the shipping label on the broad side of the shipping box.
Figure 7: Satellite modem wrapped in bubble wrap
Note: Use only packing tape to seal the box.

10 1037581-0001 Revision B
Copyright © 2008 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in
any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network
Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network
Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their
respective owners.
13. Take the box to a shipping company such as Federal Express or United Parcel Service (UPS) or to the
U.S. Postal Service.
14. Optional: You can check the status of your returned equipment shipment by going to the Hughes
Customer Care web site:
http://rmastatus.hughesnet.com
Note: You are strongly advised to use a shipping service that uses a tracking number.
Note: You may want to insure the contents of the package for the amount of your refund for
returning the equipment.
Note: The equipment to be returned weighs approximately 10 lb, depending on the specific
equipment you have.