
Installing device drivers for OS/2 ....................................... 55
Installing device drivers for OpenServer ................................... 58
Installing device drivers for UnixWare .................................... 60
Installing the ServeRAID Manager program .................................. 64
Installing on Windows NT, Windows 98, or Windows 95 .......................... 64
Installing on NetWare .............................................. 64
Installing on OS/2 ................................................ 66
Installing on UnixWare ............................................. 66
Installing the IPSSEND and IPSMON command-line programs ....................... 67
Installing IPSSEND and IPSMON for Windows NT, NetWare, or OS/2 ................. 68
Installing IPSSEND and IPSMON for Linux ................................. 69
Installing IPSSEND and IPSMON for OpenServer ............................. 69
Installing IPSSEND and IPSMON for UnixWare .............................. 70
Installing IPSSEND for IBM DOS ....................................... 70
Chapter 5. Using utility programs ...................................... 73
Using FlashMan, the IBM ServeRAID ROM Update program ........................ 74
Using the ServeRAID Mini-Configuration program ............................... 74
Viewing the controller status .......................................... 75
Viewing the configuration ............................................ 76
Using the advanced configuration functions ................................. 76
Running the IPSSEND program ......................................... 78
Using the IPSSEND program ........................................... 78
FlashCopy function (for Windows NT only) ................................. 78
Server roll-out functions ............................................ 84
Error-recovery functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Problem-isolation and debug commands ................................... 88
RAID Configuration commands ........................................ 90
Starting the IPSMON program .......................................... 92
Using the IPSMON program ........................................... 92
Chapter 6. Solving ServeRAID problems .................................. 95
ServeRAID controller messages ......................................... 96
ServeRAID startup messages ......................................... 96
ServeRAID POST messages ........................................ 100
ServeRAID ISPR, BCS, and ECS POST error codes .......................... 101
Rebuilding a defunct drive ............................................ 105
Steps for recovering from defunct drives .................................. 106
Rebuilding a hot-swap drive ......................................... 106
Recovering from an incomplete format of a physical drive ......................... 106
Recovering from a failure in a failover-environment ............................. 107
Replacing a non-hot-plug controller in a failover pair ............................ 107
Chapter 7. Getting help, service, and information ............................ 109
Before you call for service ............................................ 109
Getting customer support and service ..................................... 109
Using electronic support services ...................................... 109
Using the World Wide Web ......................................... 110
Getting information by fax .......................................... 110
Getting help online .............................................. 110
Getting help by telephone .......................................... 111
Getting help around the world ........................................ 112
Purchasing additional services ......................................... 112
900-Number operating system and hardware support line ........................ 112
iv IBM ServeRAID-3H, ServeRAID-3HB, and ServeRAID-3L, Controllers