IBM Netfinity ServeRAID-3H User manual

IBM
IBM Netfinity
ServeRAID-3H, ServeRAID-3HB, and ServeRAID-3L
Ultra2 SCSI Controllers
Installation and User's Guide

IBM IBM Netfinity
ServeRAID-3H, ServeRAID-3HB, and ServeRAID-3L
Ultra2 SCSI Controllers
Installation and User's Guide

Note
Before using this information and the product it supports, be sure to read the general information under
Appendix A, “Product warranties and notices” on page 157.
Second Edition (June 1999)
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 Copyright International Business Machines Corporation 1996, 1999. All rights reserved.
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Contents
About this book .................................................. vii
How this book is organized ............................................ vii
Notices used in this book ............................................. viii
Chapter 1. Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Option package contents ............................................. 2
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding RAID technology ......................................... 4
Stripe-Unit size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supported RAID levels ............................................. 5
Chapter 2. Installing and cabling a ServeRAID controller ........................ 13
Controller features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the ServeRAID controller ........................................ 17
Connecting external devices ........................................... 18
Chapter 3. Using the configuration programs ............................... 19
Using the ServeRAID Configuration Program .................................. 20
Starting the Configuration Program ...................................... 21
Using the Configuration Mode ......................................... 22
Using the Information Mode .......................................... 26
Changing the ServeRAID configuration settings .............................. 31
Using the Tool Bar ............................................... 31
Using the Menu Bar ............................................... 32
Configuring two ServeRAID 3 controllers in a failover environment (Windows NT 4.0 Only) ....... 37
Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Installation guidelines, considerations, and restrictions ........................... 38
Configuring the controllers in a failover environment ............................ 39
Configuring the controllers for failover .................................... 40
Connecting the expansion enclosures .................................... 41
Configuring logical drives ............................................ 41
Setting Merge Group Numbers ........................................ 42
Using the ServeRAID Mini-Configuration Program ............................... 44
Viewing the controller status .......................................... 44
Viewing the configuration ............................................ 45
Using the Advanced Configuration functions ................................ 45
Chapter 4. Installing device drivers and utility programs ........................ 47
IBM ServeRAID Configuration and Management CD and diskettes ..................... 49
ServeRAID Manager Program .......................................... 50
Installing the ServeRAID Manager program for Windows NT ....................... 50
Installing the ServeRAID Manager Program for UnixWare ........................ 50
Administration and Monitoring Program ..................................... 51
Programs for Windows NT and Windows 95 ................................ 51
Background-Server components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programs for OS/2 and NetWare ....................................... 52
Programs for OpenServer and UnixWare .................................. 52
Installing the ServeRAID WIN32-Based program ............................... 53
Installing ServeRAID device drivers ....................................... 53
 Copyright IBM Corp. 1996, 1999 iii

Installing device drivers for Windows NT ................................... 54
Installing the files for Windows NT 3.5 .................................... 54
Installing the files for Windows NT 3.5 .................................... 54
Installing the files for Windows NT 4.0 .................................... 56
Installing device drivers for NetWare ..................................... 58
Installing device drivers for OS/2 ....................................... 61
Installing device drivers for OpenServer ................................... 64
Installing device drivers for UnixWare .................................... 67
Starting the Background-Server components ................................ 70
Using the Background-Server components ................................. 71
IBM ServeRAID fault-tolerant applet ....................................... 73
Using the applet screen ............................................ 73
Command-Line Programs - IPSSEND and IPSMON ............................. 74
Installing IPSSEND and IPSMON for OS/2, NetWare, or Windows NT ................. 74
Installing IPSSEND and IPSMON for OpenServer ............................. 75
Installing IPSSEND and IPSMON for UnixWare .............................. 76
Installing IPSSEND for IBM DOS ....................................... 76
Chapter 5. The ServeRAID Manager program ............................... 79
Using the ServeRAID Manager program .................................... 80
Starting the ServeRAID Manager Program ................................. 81
Using the Information Mode .......................................... 83
Changing the ServeRAID configuration settings .............................. 88
Using the Tool Bar ............................................... 89
Using the Menu Bar ............................................... 89
Using the Configuration Mode ......................................... 93
Logical Drive Migration ............................................. 93
Notification Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Notification Manager Screen .......................................... 94
Using the Tool Bar ............................................... 95
Understanding the Notification List ...................................... 95
Understanding the Notification Event Viewer and events ......................... 96
Security Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Security Manager Screen ........................................... 97
Using the Tool Bar ............................................... 98
Understanding the Security List ........................................ 98
Understanding the Security Event Viewer and events ........................... 98
Chapter 6. Starting and using the Administration and Monitoring Program ............ 101
Starting and Using the Administration and Monitoring Program ...................... 102
Using the Administration and Monitoring Program .............................. 103
Using the Options Pull-Down Menu ..................................... 103
Using the administration functions ..................................... 107
Using the monitoring functions ....................................... 117
Chapter 7. Starting and using the command line programs ..................... 121
Starting the IPSSEND program ......................................... 122
Using the IPSSEND program .......................................... 122
Server Roll-Out commands ......................................... 122
Error-Recovery commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Problem-Isolation and Debug commands ................................. 125
RAID Configuration commands ....................................... 128
FLASHCOPY commands (for Windows NT only) ............................. 129
Starting the IPSMON program ......................................... 134
iv IBM ServeRAID-3H, ServeRAID-3HB, and ServeRAID-3L, Controllers

Using the IPSMON program .......................................... 135
Chapter 8. Solving ServeRAID problems ................................. 137
ServeRAID controller messages ........................................ 138
ServeRAID startup messages ........................................ 138
ServeRAID POST messages ........................................ 142
ServeRAID ISPR, BCS, and ECS codes .................................. 142
Rebuilding a defunct drive ............................................ 147
Steps for recovering from defunct (DDD) drives ............................. 147
Rebuilding a hot-swap drive ......................................... 147
Troubleshooting an incomplete format of a hard disk drive ......................... 148
Troubleshooting a failure in a failover-environment ............................. 148
Replacing a non-hot-plug controller in a failover pair ........................... 149
Chapter 9. Getting help, service, and information ............................ 151
Before you call for service ............................................ 151
Getting customer support and service ..................................... 152
Using electronic support services ...................................... 152
Using the World Wide Web ......................................... 152
Getting information by fax .......................................... 153
Getting help online .............................................. 153
Getting help by telephone .......................................... 153
Getting help around the world ........................................ 154
Purchasing additional services ......................................... 155
900-Number operating system and hardware support line ........................ 155
Network and server support line ...................................... 155
Ordering support line services ........................................ 155
Warranty and repair services ........................................ 156
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Appendix A. Product warranties and notices .............................. 157
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General
Terms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1
- General Terms) .............................................. 159
Part 2 - Worldwide Country-Unique Terms ................................ 161
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Year 2000 readiness and instructions ................................... 164
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
United Kingdom telecommunications safety requirement ........................ 166
European community directive conformance statement ......................... 166
Industry Canada Class A Emission Compliance Statement ....................... 166
Australia and New Zealand Class A Statement .............................. 166
Taiwanese electromagnetic interference (EMI) statement ........................ 167
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Contents v

vi IBM ServeRAID-3H, ServeRAID-3HB, and ServeRAID-3L, Controllers

About this book
This book provides the information needed to install and configure an IBM Netfinity ServeRAID-3H
Ultra2 SCSI Controller, an IBM ServeRAID-3HB Ultra2 SCSI Controller, or an IBM ServeRAID-3L Ultra2
SCSI Controller. You also can use the configuration and reference information in this book to configure
the IBM ServeRAID controllers provided on some IBM Netfinity and PC Server system boards.
Note: The IBM ServeRAID product can be either a controller built-in on an adapter card, such as the one
in this option package, or a controller that is built-in on the system board of your server. For
purposes of consistency in this manual, we will refer to the ServeRAID product as a ServeRAID
controller, unless it is specifically noted otherwise.
How this book is organized
Chapter 1, “Getting started,” contains introductory information about the IBM ServeRAID-3H and
ServeRAID-3L controllers, a content listing for the ServeRAID option package, an installation overview,
and general information about RAID technology.
Chapter 2, “Installing and cabling a ServeRAID controller,” provides information about the standard
features of the ServeRAID-3H and ServeRAID-3L controllers, and instructions for installing and cabling a
ServeRAID controller that is on an adapter.
Chapter 3, “Using the configuration programs,” explains how to use the IBM ServeRAID Configuration
Program and the IBM ServeRAID Mini-Configuration Program. You can refer to the information in this
chapter when configuring one or more devices attached to a ServeRAID controller.
Chapter 4, “Installing device drivers and utility programs,” contains the instructions needed to install the
ServeRAID device drivers and programs provided on the IBM ServeRAID Configuration and Management
CD and diskettes that came with the ServeRAID controllers.
Chapter 5, “The ServeRAID Manager program,” contains the instructions for using the ServeRAID
Manager program under Microsoft Windows 95, Windows 98, Windows NT, or UnixWare.
Chapter 6, “Starting and using the Administration and Monitoring Program,” contains instructions for
starting and using the ServeRAID Administration and Monitoring Program. You can use these
operating-system specific programs to maintain and monitor your ServeRAID subsystem.
Chapter 7, “Starting and using the command line programs,” contains instructions for starting and using
the IPSSEND and IPSMON command line programs. You can use these operating-system specific
programs to maintain and monitor your ServeRAID subsystem.
Chapter 8, “Solving ServeRAID problems,” describes the ServeRAID POST error codes and startup
messages. This chapter also includes some basic information about rebuilding a defunct drive.
Chapter 9, “Getting help, service, and information,” provides information about accessing the IBM Bulletin
Boards, HelpCenter, and World Wide Web sites to obtain future code and information updates for the
ServeRAID controllers.
Appendix A, “Product warranties and notices,” contains warranty information, product notices, and
trademarks.
 Copyright IBM Corp. 1996, 1999 vii

Notices used in this book
This book contains notices to highlight information as follows:
Notes:
These notices provide important tips, guidance, or advice.
Attention:
These notices indicate possible damage to programs, devices, or data. An attention notice is placed
just before the instruction or situation in which damage could occur.
viii IBM ServeRAID-3H, ServeRAID-3HB, and ServeRAID-3L, Controllers