IBM 4810 33H Installation and maintenance instructions

SurePOS 300
Installation and Service Guide for 4810
Model 330
GA27-7355-00Updated May 20, 2008


SurePOS 300
Installation and Service Guide for 4810
Model 330
GA27-7355-00Updated May 20, 2008


Note
Before using this information and the products it supports, be sure to read the safety information booklet (GA27-4004) and
the general information under Appendix A, “Notices,” on page A-1.
May 2008
This edition applies to Model 330 of the IBM 4810 Point of Sale terminal. This publication is available on the IBM
Retail Stores Solutions Web site.
1. Go to www.ibm.com/solutions/retail/store.
2. Select Support
3. Select Publications
You can order publications through your IBM representative or the IBM branch office that serves your locality.
Publications are not stocked at the address given below.
IBM welcomes your comments. Aform for readers’ comments is provided at the back of this publication. If the form
has been removed, you can send your comments to the following address:
IBM Corporation
Retail Store Solutions Information Development, Department ZBDA
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©Copyright International Business Machines Corporation 2005, 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Updated May 20, 2008

Contents
Figures ............................v
About this guide ........................ vii
Who should read this manual.................... vii
Related publications, drivers, and service packages ........... vii
Accessibility .......................... vii
End of life disposal ....................... viii
Providing feedback ....................... viii
Summary of changes ......................xi
Chapter 1. Introduction ..................... 1-1
Product summary........................ 1-1
Features .......................... 1-1
Physical dimensions...................... 1-2
Front view .......................... 1-3
Rear connectors ........................ 1-3
Chapter 2. Remove/replace procedures for the 4810 SurePOS 300 .... 2-1
Opening the unit ........................ 2-2
Removing the CD-ROM ..................... 2-3
Removing the hard-disk drive ................... 2-5
Removing memory ....................... 2-7
Removing the heat sink and fan assembly .............. 2-8
Removing the CPU ....................... 2-9
Removing the LED assembly ................... 2-10
Removing the power supply ................... 2-11
Removing the riser card and the I/O card .............. 2-12
Removing the planar ...................... 2-14
Chapter 3. Problem determination ................. 3-1
Preliminary checklist ...................... 3-1
Chapter 4. Parts catalog .................... 4-1
Assembly 1: Field-replaceable units ................. 4-2
Appendix A. Notices ...................... A-1
Electronic emission notices .................... A-2
Federal Communications Commission (FCC) statement ........ A-2
Industry Canada class Aemission compliance statement ........ A-2
Avis de conformité aux normes d’Industrie Canada .......... A-2
European Community (CE) mark of conformity statement ........ A-2
Germany.......................... A-2
Australia /New Zealand .................... A-3
Japanese power line harmonics compliance statement .......... A-3
Japanese Voluntary Control Council for Interference (VCCI) statement .... A-3
Korean Communications Statement ................. A-4
Taiwanese class Awarning statement ................ A-4
Taiwanese battery recycling statement ............... A-4
Chinese Class Awarning statement ................. A-5
Electrostatic discharge (ESD) ................... A-5
Trademarks.......................... A-6
Updated May 20, 2008
©Copyright IBM Corp. 2005, 2007 iii
||

Appendix B. Safety information ................. B-1
Index ............................ X-1
Part number index .......................Y-1
Updated May 20, 2008
iv SurePOS Installation and Service

Figures
1-1. Dimensions of the 4810 SurePOS 300 ..................... 1-2
1-2. Front view of 4810............................. 1-3
1-3. 33x models -rear view connections ...................... 1-4
2-1. Opening the unit ............................. 2-2
2-2. Removing the CD-ROM ........................... 2-3
2-3. Removing the hard-disk drive ......................... 2-5
2-4. Removing memory............................. 2-7
2-5. Removing the heat sink and fan assembly .................... 2-8
2-6. Removing the CPU ............................ 2-9
2-7. Removing the LED assembly ........................ 2-10
2-8. Removing the power supply ......................... 2-11
2-9. Removing the riser card and the I/O card .................... 2-12
2-10. Removing the planar ........................... 2-14
Updated May 20, 2008
©Copyright IBM Corp. 2005, 2007 v

Updated May 20, 2008
vi SurePOS Installation and Service

About this guide
This guide provides product planning information, replacement and removal
procedures, problem determination and parts listings of field-replaceable-units
(FRUs) for Model 330 of the IBM SurePOS 300 (also referred to as the 4810).
Within this guide, the terms 4810 or Model 330 refer to models 330 and 33H (and
other similar models) of the the IBM SurePOS 300.
The chapters are organized as follows:
vChapter 1, “Introduction,” on page 1-1 provides an overview of the 4810 Model
330.
vChapter 2, “Remove/replace procedures for the 4810 SurePOS 300,” on page
2-1 describes the procedures for removing parts from the 4810.
vChapter 3, “Problem determination,” on page 3-1 describes the procedures for
resolving problems.
vChapter 4, “Parts catalog,” on page 4-1 provides information about the
field-replaceable units (FRUs) for the product.
Who should read this manual
This manual is intended for use by experienced personnel responsible for installing
and maintaining Model 330 of the IBM 4810 SurePOS 300.
Related publications, drivers, and service packages
The following IBM publication is available from the IBM Retail Store Solutions Web
site at http://www.ibm.com/solutions/retail/store. Select Support,then select
Publications.
vIBM 4810 SurePOS 300 Technical Reference
Model 330 of the IBM 4810 SurePOS 300 requires UPOS drivers at level 1.7.5 or
higher. IBM drivers are available from the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store. Select Support,then select the link under
Peripheral Drivers to access these drivers:
vOLE for POS (OPOS)
vJavaPOS
vPOSS for Linux
Accessibility
Accessibility features help auser who has aphysical disability, such as restricted
mobility or limited vision, to use the 4810 SurePOS 300 successfully. This is a
high-level list of the accessibility features:
vAll controls are located on the front of the machine, in easy reach.
vIndustry-standard serial and USB ports allow alternative I/O devices.
vManuals are available in PDF format and can be downloaded from the Web. See
“Related publications, drivers, and service packages” for the Web address.
vDisplays can be driven at 60 Hz to eliminate problems caused by screen flicker.
Updated May 20, 2008
©Copyright IBM Corp. 2005, 2007 vii

End of life disposal
This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/
environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Disposal of IT products should be in accordance with local ordinances and
regulations.
Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
You can use either of these ways to provide feedback:
vGo to http://www.ibm.com/solutions/retail/store. Click Support,then click
Publications.Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
vPrint and complete the form at the end of this document. Return the form to IBM
by mail or by giving it to an IBM representative.
If applicable, include areference to the specific location of the text (for example, the
page or table number) on which you are commenting.
Updated May 20, 2008
viii SurePOS Installation and Service

Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
Updated May 20, 2008
About this guide ix

Updated May 20, 2008
xSurePOS Installation and Service

Summary of changes
May 2008
This publication contains updated information. The updated information is marked in
the margin of each page with avertical bar. See the margin of this page for an
example.
Updated May 20, 2008
©Copyright IBM Corp. 2005, 2007 xi
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Updated May 20, 2008
xii SurePOS Installation and Service

Chapter 1. Introduction
This chapter describes the characteristics of the 33x models of the IBM 4810
SurePOS 300.
Product summary
The 4810 consists of apersonal computer (PC) core with expansion slots and I/O
ports. Designed specifically for distributed environments, the 4810 can be mounted
under acheck stand or counter.
Features
Table 1-1 describes the features of Model 330 of the 4810 SurePOS 300.
Table 1-1. Summary of features
Type of feature Model 330 characteristic
CPU Intel 2.0 GHz Celeron
Core chip set Intel 845GV +ICH4
I/O ports vOne parallel printer port
vSix RS-232 ports:
–Two standard
–Four powered
v
Five USB ports:
–Two PC-type
–Two +12V powered
–One +24V powered
v
Keyboard and mouse ports
Memory vTwo DIMM slots for 266 /333 MHz DDR RAM
v256 MB standard, expandable to 2GB
Video AGP, integrated in chip set
LAN v10/100 Ethernet chip capable of supporting both 10BASE-T or
100BASE-TX full- or half-duplex Ethernet
vPXE 2.0 support
vIntel LAN ICH4/82562
Slots One PCI feature card slot (maximum length 200 mm)
Clock Nonvolatile real-time clock
Keyboard/ mouse IBM PS/2®or equivalent keyboard
Hard disk drive (HDD) Optional 3.5-inch SATA
Floppy diskette drive External, via USB
Cash drawer port One standard IBM 24V-compatible
Audio AC97-compatible audio with microphone in, line in and
headphone out
CD-ROM Internal as an option (IDE); external via USB
Table 1-2 lists the standard features shipped with each model.
Table 1-2. Models and features
Model Base-unit standard feature
4810-330 Base model, no media
Updated May 20, 2008
©Copyright IBM Corp. 2005, 2007 1-1

Table 1-2. Models and features (continued)
Model Base-unit standard feature
4810-33H 40 GB HDD
Other similar models of the 4810 exist. Refer to the sales pages on the Retail Store
Solutions Web site for details of each model.
Physical dimensions
Figure 1-1 shows the dimensions of the product.
vWidth: 325 mm (12.8 in.)
vDepth: 259 mm (10.2 in.)
vHeight: 111 mm (4.4in.)
vWeight: 6.9 kg (15.1 lb.)
Power and cooling
vInput voltage: 100 -127 Vor 200 -240 Vac, auto-sensing
vFrequency: 50 -60 Hz (± 3Hz)
vPower consumption: 250 Wmaximum; 60 Wtypical
Afan contained in the power supply provides forced air cooling. All vents on the
4810 must have two inches of clearance.
Environmental considerations
These are the temperature and humidity requirements:
vOperating: +10°C to 40°C (50° to 104°F) with 8% to 80% relative humidity
Figure 1-1. Dimensions of the 4810 SurePOS 300
Product introduction Updated May 20, 2008
1-2 SurePOS Installation and Service

vShipping: −40°C to +60°C (−40° to 140° F), which includes condensation but not
rain.
vStorage: 0°C to +60°C (32° to 140° F)
The 4810 SurePOS 300 meets applicable worldwide Electromagnetic Compatibility
(EMC) standards. Refer to Appendix A, “Notices,” on page A-1 for acomplete
description.
Front view
Figure 1-2 shows the indicators on the front cover of the 4810.
These are the descriptions of the indicators on the front cover:
This LED blinks during receive/send of data.
This LED indicates HDD activity.
This LED indicates that the 4810 is powered on. The LED blinks
when the 4810 is in standby mode.
This graphic indicates the headphone jack. When you use the
headphone jack, the audio output port is disabled.
Rear connectors
Figure 1-3 on page 1-4 shows the connections available on the 4810 models 33x.
Figure 1-2. Front view of 4810
Product introduction
Updated May 20, 2008
Chapter 1. Introduction 1-3

Mouse port.
Port for aPS/2 or compatible keyboard.
Printer port.
USB ports.
SVGA display port.
Port for first and second external serial devices, such as ascale or
ascanner.
Ports for third, fourth, fifth, and sixth external serial devices. These
connectors also provide 12 Vand 5Vfor external devices.
Port for an Ethernet LAN cable.
Microphone port.
Audio input port.
Port for audio output, such as self-amplified speakers.
Outlet for power cord.
Figure 1-3. 33x models -rear view connections
Product introduction Updated May 20, 2008
1-4 SurePOS Installation and Service

Chapter 2. Remove/replace procedures for the 4810 SurePOS
300
This section describes how to remove the replacable components of Model 330 of
the 4810 SurePOS 300. These are the procedures that are included:
v“Opening the unit” on page 2-2
v“Removing the CD-ROM” on page 2-3
v“Removing the hard-disk drive” on page 2-5
v“Removing memory” on page 2-7
v“Removing the heat sink and fan assembly” on page 2-8
v“Removing the CPU” on page 2-9
v“Removing the LED assembly” on page 2-10
v“Removing the power supply” on page 2-11
v“Removing the riser card and the I/O card” on page 2-12
v“Removing the planar” on page 2-14
Updated May 20, 2008
©Copyright IBM Corp. 2005, 2007 2-1

Opening the unit
1. Unplug the power cord.
2. Remove the two screws at the top of the back of the unit.
3. Slide the top cover back, then lift it up.
4. Loosen the thumb screw, which holds the front cover in place.
5. While pushing down on the blue latch (see Figure 2-1 for location), rotate the
front cover down.
Figure 2-1. Opening the unit
Updated May 20, 2008
2-2 SurePOS Installation and Service