IBM 4820 Technical manual

4820 SurePoint Solution
Planning, Installation and Service Guide
GA27-4231-07Update November 2005


4820 SurePoint Solution
Planning, Installation and Service Guide
GA27-4231-07Update November 2005


Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Eighth Edition (June 2005)
This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until
otherwise indicated in new editions.
This publication is available on the IBM Retail Store solutions electronic Support Web site.
1. Go to www.ibm.com/solutions/retail/store/
2. Select Support
3. Select Publications to access IBM Retail Store Solutions— Electronic Publications Web site.
Order publications through your IBM representative or the IBM branch office that serves your locality. Publications
are not stocked at the address given below.
Aform for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
Retail Store Solutions Information Development
Department ZBDA
IBM Corporation
P.O. Box 12195
Research Triangle Park, NC
27709-9990 USA
When you send information to IBM, you grant IBM anonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
©Copyright International Business Machines Corporation 1999, 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
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Contents
Figures ............................v
Tables ............................ vii
About this guide ........................ix
Who should read this guide ....................ix
Related publications .......................ix
Tell us what you think .......................x
Accessibility..........................xi
Summary of changes ...................... xiii
Chapter 1. Introducing the IBM 4820 SurePoint Solution .........1
Hardware options ........................3
Pedestal options .........................4
Supported operating systems ....................5
Views of the 4820 SurePoint Solution .................6
System software, touch drivers, and diagnostics .............8
Environmental requirements ....................8
Power usage ..........................9
Spill resistance .........................9
Calling for service ........................9
Chapter 2. Installing the IBM 4820 .................11
Tailoring your installation .....................11
Identifying the pedestal type ....................12
Identifying the 4820 cables ....................12
Identifying the 4820 I/O ports....................17
Installing the pedestal ......................20
Installing the VESA bracket ....................42
Installing options ........................43
Powering on ..........................52
Adjusting the image .......................53
Configuring and calibrating the touch screen ..............58
Chapter 3. Maintaining the IBM 4820 ................67
Maximizing your comfort .....................67
Cleaning the touch screen.....................67
Using the brightness controls....................67
Chapter 4. Troubleshooting common problems ............69
Obtaining diagnostic and service information ..............69
Troubleshooting capacitive and resistive displays that use the 3M TouchWare 69
Troubleshooting the 4820 Infrared touch screen using the ELO Touch Properties
Page............................72
All models ..........................74
Appendix A. Field-replaceable units ................81
Assembly 1: 4820 ........................82
Assembly 2: 4820 mounting hardware ................86
Appendix B. Mounting surface templates ..............89
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Appendix C. Notices ......................91
Electronic emission notices ....................92
Japanese power line harmonics compliance statement ..........93
Japanese Voluntary Control Council for Interference (VCCI) statement ....93
Korean Communications Statement .................94
Taiwanese class Awarning statement ................94
Electrostatic discharge (ESD) ...................94
End of life disposal .......................95
Battery return program ......................95
Mercury-added statement .....................96
Trademarks ..........................96
Appendix D. Safety information ..................97
Index ............................ 103
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Figures
1. 4820 SurePoint Solution with features and available pedestals ..............2
2. Pedestal types ................................4
3. Front view of 4820...............................6
4. Rear view of 4820 ...............................7
5. Views of 10-inch models ............................8
6. Pedestal types................................12
7. Connector cable for the EIA-232 models ......................12
8. Infrared touch with MSR ............................13
9. Touch only .................................13
10. Infrared touch (powered) ............................14
11. Connector cable for capacitive and resistive touch EIA-232 models ............15
12. 4820-4FT model with MSR attached........................15
13. Microphone cable for amplified speaker kit .....................16
14. Model 2xx EIA-232 I/O ports ..........................17
15. Model 5xx USB I/O ports ............................17
16. Models 42T, 4FT I/O ports ...........................17
17. Models 46T, 46R I/O ports ...........................18
18. Model 48T I/O ports..............................18
19. Mounting the distributed pedestal .........................20
20. Video cable routing direction ..........................21
21. Using the velcro strip .............................22
22. Routing the video and power cables........................23
23. Distributed pedestal parts (shown with short pedestal) .................24
24. Distributed pedestal covers ...........................25
25. Pedestal (free-standing) parts ..........................26
26. Placement of cable covers ...........................27
27. Routing the cables ..............................28
28. Integrated pedestal parts ............................29
29. Routing the power cable ............................30
30. Integrated pedestal covers ...........................31
31. Routing the cables ..............................32
32. Integrated pedestal parts ............................33
33. Routing the power cable ............................34
34. Integrated pedestal covers ...........................35
35. Inserting the stiffening plate ...........................36
36. Securing the arm assembly to the 4694 ......................37
37. Attaching the filler panel covers .........................38
38. Securing the arm assembly to SurePOS 720, 740, 780.................39
39. Attaching the filler panel covers .........................40
40. Securing the arm assembly to the SurePOS 720, 740, 780 ...............41
41. Securing the arm assembly to the SurePOS 720, 740, 780 ...............42
42. Aligner placement ..............................43
43. Lock insert and brass key ...........................44
44. 4820 SurePoint Solution with attached keypad/MSR ..................45
45. Rear view of attached keypad ..........................46
46. 4820 SurePoint Solution with MSR ........................47
47. Tabs for attaching the pointing device .......................48
48. 4820 SurePoint Solution with optional pointing device .................49
49. Optional button cover .............................50
50. Path of pointing device cable ..........................51
51. On-screen display menu ............................53
52. Pattern display using the 4820 Video Quality Test Pattern program ............55
53. On-screen display menu (Models 2xx and 5xx)....................56
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54. Touch Screen Utility installation dialog .......................58
55. Calibrate tab ................................59
56. Hardware tab ................................60
57. Calibrate reminder dialog ............................60
58. Brightness adjustment panel ..........................67
59. Power adapter pinouts .............................79
60. Powered USB connector and pin numbers .....................80
61. Distributed pedestal mounting template ......................89
62. Free-standing pedestal mounting template .....................90
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Tables
1. 4820 SurePoint Solution models and features.....................1
2. 4820 SurePoint Solution hardware options ......................3
3. Supported operating systems...........................5
4. Environmental requirements ...........................8
5. Power usage for 4820 SurePoint Solution ......................9
6. Connector definitions .............................18
7. Connector icons ...............................19
8. Summary of touch response modes ........................63
9. Touch sound settings .............................63
10. Touch screen status messages .........................71
11. Supported video modes ............................78
12. Power adapter pin voltages ...........................79
13. Powered USB connector pinouts .........................80
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viii 4820 Planning, Installation and Service Guide