IBM 4851 514 Technical manual

SurePOS 500 Series
Planning, Installation and Service Guide -
Model 514
GA27-4361-01Updated October, 2008
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SurePOS 500 Series
Planning, Installation and Service Guide -
Model 514
GA27-4361-01Updated October, 2008
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Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Second Edition (June 2006)
This edition applies to the IBM SurePOS 500 Model 514 and to all subsequent releases and modifications until
otherwise indicated in new editions.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support/. Click Publications.
Aform for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
When you send information to IBM, you grant IBM anonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
©Copyright International Business Machines Corporation 2005, 2008.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Updated October, 2008

Contents
Figures ........................... vii
Tables ............................ix
About this guide ........................xi
Who should read this guide ....................xi
Related publications .......................xi
System software, touch drivers, and diagnostics .............xi
Tell us what you think ...................... xii
Accessibility .......................... xii
Summary of changes ...................... xiii
Web-only update for GA27-4361-01 (October, 2008) ........... xiii
GA27-4361-01 (June, 2006) .................... xiii
Web-only update for GA27-4361-00 (February, 2006)........... xiii
Chapter 1. Introducing the SurePOS 500 Model 514 ..........1
Architectural attributes.......................2
Models and features .......................2
Optional features ........................3
Supported operating systems ....................3
Calling for service ........................3
Chapter 2. Installing the IBM SurePOS 500 Model 514..........5
Rear view and connectors .....................5
Installation steps.........................6
Installing the optional features ....................6
Installing the memory modules ..................6
Installing the MSR .......................8
Installing the integrated customer display...............9
Installing the wireless adapter enclosure ..............11
Attaching the I/O cables .....................12
Routing and connecting cables to the rear connector panel .......12
Powering on and the LED states ..................14
Using the setup utility ......................14
Calibrating the touch screen ....................15
Chapter 3. Mounting the SurePOS 500 Model 514 ...........17
Mounting the base plate on acountertop ...............20
Non-keyboard-integration tray mounting................23
Countertop with non-keyboard-integration tray mounting.........23
Cash drawer.........................28
Keyboard-integration tray .....................33
Countertop and full-size cash drawer ................33
Installing additional peripheral devices ................42
Mounting adistributed customer display and APA display to acash drawer 42
Installing IBM 4610 SureMark Models TF6 or TF7 printers ........44
Chapter 4. Troubleshooting common problems ............49
Obtaining diagnostic and service information ..............51
Chapter 5. Removing and replacing FRUs ..............53
Before you begin ........................54
Updated October, 2008
©Copyright IBM Corp. 2005, 2008 iii
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Handling static-sensitive devices .................54
Display tablet components.....................55
Display tablet –removing and replacing...............55
Control card -removal and replacement ..............57
Control card EMC shield -removal and replacement ..........57
Control card button protector -removal and replacement ........57
Backlight card -removal and replacement ..............58
Tablet touch card -removal and replacement .............58
LCD assembly -removal and replacement..............59
Front bezel assembly -removing and replacing ............60
Rear tower components .....................61
Rear cover –removing and replacing ...............61
Rear metal panel cover –removing and replacing ...........62
Cable-tie bar –removing and replacing ...............63
Rear connector panel (tailgate) with fan –removing and replacing .....64
System board –removing and replacing ..............66
Memory modules –removing and replacing .............68
Power supply –removing and replacing...............68
Top cover –removing and replacing .................70
Tower center cover –removing and replacing .............71
Side covers –removing and replacing ................72
Front tower components .....................73
HDD cover –removing and replacing ...............73
Hinge assembly –removing and replacing ..............75
HDD and bracket –removing and replacing .............76
Base plate -removal and replacement ................77
Mounting foot- removal and replacement ...............79
Integrated customer display –removing and replacing ..........79
Cash drawer FRUs –removing and replacing .............79
Full-size cash drawer FRUs –removing and replacing .........79
Common cash-drawer FRUs –removing and replacing .........81
Appendix A. Field-replaceable units ................87
How to use the parts catalog....................87
Assembly 1: SurePOS 500 (4851) Model 514 .............88
Assembly 2: Display tablet components ................90
Assembly 3: Optional features ...................92
Assembly 4: Countertop non-keyboard integration tray and filler panels ....94
Assembly 5: Cash drawer non-keyboard integration tray and filler panels ...96
Assembly 6: Countertop and cash drawer keyboard integration tray and filler
panels ...........................98
Assembly 7: Mounting foot .................... 100
Line cord assemblies ...................... 102
Appendix B. System specifications and planning information ...... 103
Physical specifications and dimensions ............... 104
Dimensions of unit with 12-inch display .............. 105
Dimensions of antenna enclosure ................ 106
Power requirements and consumption ................ 107
Power........................... 107
Output connectors ....................... 107
Connector-pin assignments .................... 108
External connectors...................... 108
Temperature, humidity, and altitude limits ...............112
Serial port assignments .....................112
Updated October, 2008
iv SurePOS 500 Model 514
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Appendix C. Notices ......................113
Intel software license agreement (final, single user) ...........115
Important -read before copying, installing or using ..........115
Electronic emission notices ....................116
Federal Communications Commission (FCC) statement ........116
Industry Canada Class AEmission Compliance statement .......116
Avis de conformité aux normes d’Industrie Canada ..........117
European Union (EU) Mark of Conformity statement..........117
Germany..........................117
Australia and New Zealand ...................118
Japanese power line harmonics compliance statement ..........118
Japanese Voluntary Control Council for Interference (VCCI) statement ....118
Korean communications statement .................118
Chinese Class Awarning statement .................119
Taiwanese Class Awarning statement ................119
Taiwanese battery recycling statement ................119
Cable ferrite requirement .....................119
Electrostatic Discharge (ESD) ...................119
End of life disposal ....................... 120
Mercury-added statement .................... 120
Trademarks.......................... 121
Appendix D. Safety information ................. 123
Glossary .......................... 129
Index ............................ 137
Part number index....................... 141
Updated October, 2008
Contents v

Updated October, 2008
vi SurePOS 500 Model 514

Figures
1. IBM SurePOS 500 Model 514 and supported devices..................1
2. Serial number location .............................4
3. IBM 4851 connectors..............................5
4. Memory module location ............................7
5. Memory module removal and insertion .......................8
6. Installing the magnetic stripe reader (MSR) .....................9
7. Routing the integrated display cables .......................10
8. Installing the integrated customer display ......................11
9. Assembling and installing the wireless adapter ....................11
10. Installing the antenna enclosure .........................12
11. Cable routing label ..............................13
12. Location of power switch and screen brightness adjusting buttons.............14
13. Base plate countertop dimensions ........................21
14. Attaching the base foot to the countertop ......................22
15. Countertop with non-keyboard-integration tray mounting ................23
16. Countertop integration tray pattern with display and countertop cutout on right side ......24
17. Detaching the fence from the tray.........................24
18. Sliding the fence off of the integration tray .....................25
19. Overview of integration tray, SurePOS 500 Model 514, printer, and filler panels ........26
20. Connecting filler panels ............................27
21. Attaching the integration tray to cash drawer ....................28
22. Attaching amounting plate to center of cash-drawer integration tray ............29
23. Attaching mounting plate to the cash drawer integration tray ...............30
24. Attaching filler panels and the rear modesty cover ..................32
25. Full-size keyboard-integration tray on acountertop ..................33
26. Countertop keyboard-integration tray assembly....................35
27. Installing the keyboard-integration tray on acash drawer ................36
28. Installing the SurePOS 500 Model 514 onto the integration tray .............37
29. Installing the 4610 printer onto the integration tray ..................38
30. Installing the keyboard onto the integration tray ...................39
31. Attaching the distributed customer display cable ...................39
32. Installing the distributed customer display onto the integration tray ............40
33. Attaching the distributed customer display cable ...................42
34. Attaching the distributed customer display to the system unit...............43
35. Installing the distributed customer display onto the keyboard integration tray .........44
36. 4610 TF6 or TF7 printer connector locations.....................45
37. Attaching and routing the cables to the printer. ....................46
38. Attaching the 4610 TF6 or TF7 printer mounting plate for anon-keyboard integration tray ....46
39. 4610 TF6 or TF7 cable routing..........................47
40. Display tablet, remove and replace ........................55
41. Removing the tablet back cover .........................56
42. Removing the control card ...........................57
43. Location of EMC shields and common screw ....................58
44. Removing the tablet touch card .........................59
45. Removing the LCD assembly ..........................60
46. Rear cover removal ..............................61
47. Unlatching rear cover .............................62
48. Removing the rear metal panel cover .......................63
49. Cable-tie bar remove and replace.........................64
50. Tailgate remove and replace ..........................65
51. Removing the system board...........................66
52. System board jumper location ..........................67
53. Battery location ...............................68
Updated October, 2008
©Copyright IBM Corp. 2005, 2008 vii

54. Power supply remove/replace ..........................69
55. Placement of the screwdriver to remove the power supply ...............69
56. Removing the top cover ............................70
57. Releasing the top cover ............................71
58. Removing tower center cover ..........................72
59. Removing side covers .............................73
60. Unlatching front cover .............................74
61. Removing HDD cover clips ...........................75
62. Hinge assembly ...............................76
63. HDD replacement ..............................76
64. Base plate .................................78
65. Mounting foot ................................79
66. Removing and replacing afull size cash drawer ...................80
67. Removing cash-drawer slide assembly .......................81
68. Removing and replacing the top cover .......................82
69. Keylock assembly ..............................82
70. Cash-drawer latch and sensor assembly ......................83
71. Lock accessories...............................84
Updated October, 2008
viii SurePOS 500 Model 514

Tables
1. Architecture summary .............................2
2. Model 514 models...............................2
3. IBM Model 514 hardware options .........................3
4. Rear view connectors and icons..........................5
5. Mounting configurations ............................17
6. Countertop integration tray legend ........................26
7. Countertop integration tray legend ........................35
8. 4610 SureMark printer on afull-size keyboard-integration tray legend ...........38
9. Symptoms and actions.............................49
10. System board jumper settings ..........................68
11. Power cords ................................ 102
12. SurePOS 500 Model 514 dimensions ....................... 104
13. SurePOS 500 Model 514 weights ........................ 104
14. Input voltage, frequency............................ 107
15. SurePOS 500 Model 514 power supply ...................... 107
16. Power consumption ............................. 107
17. MSR connector-pin assignments ........................ 108
18. USB port connector-pin assignments ....................... 109
19. USB port connector-pin assignments ....................... 109
20. Keyboard and mouse connector-pin assignments .................. 109
21. Assignment for 9-pin serial connector .......................110
22. Assignments for 15-pin serial connector ......................110
23. Ethernet connector-pin assignments ....................... 111
24. Assignment of cash drawer connector pins ..................... 111
25. Assignment of integrated customer-display connector pins ............... 111
26. Temperature and humidity limits .........................112
27. Default serial port assignments .........................112
Updated October, 2008
©Copyright IBM Corp. 2005, 2008 ix

Updated October, 2008
xSurePOS 500 Model 514

About this guide
This guide provides information on installing and servicing the IBM SurePOS 500
Model 514 and is organized as follows:
vChapter 1, “Introducing the SurePOS 500 Model 514,” on page 1provides an
overview of the Model 514.
vChapter 2, “Installing the IBM SurePOS 500 Model 514,” on page 5provides an
overview for installing the Model 514.
vChapter 3, “Mounting the SurePOS 500 Model 514,” on page 17 describes the
various mounting options.
vChapter 4, “Troubleshooting common problems,” on page 49 provides scenarios
and solutions for atrouble-free system.
vChapter 5, “Removing and replacing FRUs,” on page 53 describes the steps
involved in removing and replacing the field-replacement parts.
vAppendix A, “Field-replaceable units,” on page 87 contains detailed lists of all
parts available for replacement.
vAppendix B, “System specifications and planning information,” on page 103
provides the dimensions and weights of the system unit and available
peripherals.
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM Model 514
should read this guide. Some chapters provide information that is intended for
trained, technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/
retail/store/. From this page, click Support.
vIBM SurePOS 500 Model 514 Operating System Installation Guide,GA27-4362
vIBM Point of Sale Options and I/O Devices Service Guide,GC30-9737
vIBM Safety Information,GA27-4004
System software, touch drivers, and diagnostics
You can obtain the drivers and diagnostic software for your Model 514 from the IBM
Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from this page,
click Support).
Updated October, 2008
©Copyright IBM Corp. 2005, 2008 xi
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Tell us what you think
Your feedback is important in helping to provide the most accurate and high-quality
information. Please take afew moments to tell us what you think about this book.
The only way for us to know if you are satisfied with our books, or how we might
improve their quality is through feedback from customers like you. If you have any
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return it by mail or by giving it to an IBM representative.
If applicable, include areference to the specific location of the text on which you
are commenting. For instance, include the page or table number.
Between major revisions of this guide we may make minor technical updates. The
latest softcopy version of this guide is available on the Publications Web page:
www.ibm.com/solutions/retail/store/. Click Support,then Publications.
Accessibility
Accessibility features help auser who has aphysical disability, such as restricted
mobility or limited vision, to use the SurePOS 500 Model 514 successfully. The
following is ahigh-level list of the accessibility features:
vAll controls are located on the front of the machine, in easy reach.
vIndustry-standard serial and USB ports allow alternative I/O devices.
vManuals are available in .PDF format and can be downloaded from the Web.
See “Related publications” on page xi for the Web address.
vDisplays are driven at 60 Hz to eliminate problems caused by screen flicker.
Updated October, 2008
xii SurePOS 500 Model 514

Summary of changes
Web-only update for GA27-4361-01 (October, 2008)
Part assembly update.
GA27-4361-01 (June, 2006)
This update removes parts listings that have been moved to the IBM Point of Sale
Options and I/O Devices Service Guide,GC30-9737
Changed or new information is indicated by arevision character (|) in the left
margin.
Web-only update for GA27-4361-00 (February, 2006)
This web-only update changes some of the part numbers and descriptions for
existing products that are manufactured using updated methods or materials
required in certain jurisdictions, such as the European Union. It also adds
information about dimensions for the antenna enclosure, default serial port
assignments, and other miscellaneous changes.
Updated October, 2008
©Copyright IBM Corp. 2005, 2008 xiii
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Updated October, 2008
xiv SurePOS 500 Model 514

Chapter 1. Introducing the SurePOS 500 Model 514
The IBM SurePOS 4851, Model 514 enables you to provide fast, accurate customer
service and to manage your restaurant or store efficiently. Designed for the food
service specialties, the system supports awide variety of both IBM and non-IBM
input/output (I/O) devices– everything from standard serial-attached devices, such
as the IBM Kitchen Subsystem or IBM 4610 SureMark®printer, to Universal Serial
Bus (USB)-attached devices. System resources and the operating system may limit
the use of ports.
Figure 1. IBM SurePOS 500 Model 514 and supported devices.
Updated October, 2008
©Copyright IBM Corp. 2005, 2008 1

Architectural attributes
Table 1summarizes the architectural attributes of the IBM Model 514:
Table 1. Architecture summary
Attribute Description
VIA C3 processor 1.2GHz, Via C3, X86 architecture
Graphics Integrated S3 graphics with up to 64 MB of UMA video
memory
Display Dual bulb, 12.1 inch TFT (800x600)
Memory 256 MB DDR 266Mhz (PC2100)
512 MB DDR 266Mhz (PC2100)
Note: The system has two DIMM slots and supports atotal of
up to 2gigabytes.
LAN, wired Integrated 10/100 mbps Ethernet
LAN, wireless 802.11 b, g, external USB 2.0 connection
Models and features
Table 2describes the common models. Administrative models and other models
that represent different service repair options are not listed. See your IBM
representative for acomplete list.
Table 2. Model 514 models
Model Number Description
4851-514 System unit with VIA 1.2 GHz processor, 40 GB HDD and either
256 or 512 MB memory
4851-E14 System unit Model 514, preloaded with the Windows XP
Embedded for Point of Service
4951-514 Express bundle; dependant upon country, could include:
vIntegrated MSR
vIntegrated customer display
v4610 printer and cash drawer
Introducing the SurePOS 500 Model 514 Updated October, 2008
2SurePOS 500 Model 514

Optional features
Table 3. IBM Model 514 hardware options
Option Description
Memory v256 MB DDR memory module
v512 MB DDR memory module
Disk Drive Optional USB floppy disk drive (external)
CD ROM Optional USB (external)
MSR vISO 3-track
vJUCC
Display vIntegrated 2x20
vDistributed 2x20
vDistributed APA
Cash drawer Standard or compact
Keyboard Compact Alpha Numeric POS
Wireless enclosure Plastic enclosure for external USB wireless adapter
Note: Customer provides awireless USB adapter.
Supported operating systems
The IBM SurePOS 500 Model 514 supports these operating systems:
vWindows™XP, and 2000
Note: Windows DBCS versions (Japanese/Korean/Chinese) are also supported.
vIBM Retail Environment for SUSE LINUX®(IRES)
vDOS 2000
vWindows Embedded Point of Service (WEPOS)
Calling for service
When you call IBM for warranty information or service, be sure to have the following
information available:
vMachine type/model
vSerial number
The serial number and model number are located on the right front. See A in
Figure 2on page 4.
Introducing the SurePOS 500 Model 514
Updated October, 2008
Chapter 1. Introducing the SurePOS 500 Model 514 3

Figure 2. Serial number location
Updated October, 2008
4SurePOS 500 Model 514