IBM 4810-E3H Installation and maintenance instructions

SurePOS 300
Installation and Service Guide for
4810/4910
Model x4x
G362-0560-00March 2009


SurePOS 300
Installation and Service Guide for
4810/4910
Model x4x
G362-0560-00March 2009


Note
Before using this information and the product it supports, be sure to read the general information under Appendix B, “Safety
information,” on page 51 and Appendix C, “Notices,” on page 57.
March 2009
This edition applies to Model x4x of the IBM 4810/4910 Point of Sale terminal and to all subsequent releases and
modifications until otherwise indicated in new editions.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support. Click Publications.
IBM welcomes your comments. You can send your comments to the following address:
IBM Corporation
Retail Store Solutions Information Development, Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina, 27709
U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2005, 2009.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
March 2009

Contents
Tables ............................v
Figures ...........................vii
About this guide ........................ix
Who should read this manual ....................ix
Related publications and drivers ...................ix
Publications accessibility ......................x
Notice statements ........................x
Providing feedback ........................x
Chapter 1. Introduction ......................1
Product summary ........................1
IBM SurePOS 300 models ....................1
Standard features Model x4x ...................1
Optional features Model x4x ...................2
Planning information .......................2
Required classification of 24V I/O cables (DP-3 information)........2
Powered USB device attachment .................2
Physical dimensions ......................2
User information .........................4
Controls and indicators (front view) .................4
Rear connectors ........................6
Chapter 2. Getting started.....................9
Hardware information .......................9
Software information .......................9
Operating system preload - Model E4x ...............9
Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS
300 ............................11
Removing and installing the top cover ................12
Removing and installing the hard disk drive ..............14
Removing and installing the hard disk drive and hard disk tray as an assembly 15
Removing and installing the flash drive ................16
Removing and installing the memory module ..............17
Removing and installing the front-panel card ..............18
Removing and installing the I/O connector card .............19
Removing and installing the riser card and the I/O connector card as an
assembly ..........................20
Removing and installing the power supply ...............21
Removing and installing the hard disk drive air duct ...........22
Resetting the system board CMOS settings ..............23
Removing and installing the battery .................23
Removing and installing the system board ...............25
Removing and installing the front cover ................27
Chapter 4. Problem determination .................29
Problem determination tools ....................29
Supported memory keys .....................29
Using the IBM diagnostics for POS systems and peripherals package.....29
Diagnostics memory key setup ..................29
Troubleshooting ........................30
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© Copyright IBM Corp. 2005, 2009 iii

Preliminary checklist .......................30
Power LED operation .....................31
Beep codes .........................31
POST messages displayed to the system monitor ...........31
Symptoms .........................32
Suspected Fault .......................34
Chapter 5. Parts catalog .....................37
Assembly 1: Field-replaceable units .................38
Chapter 6. Power cords .....................41
Appendix A. Connector Pinouts ..................43
Keyboard/Mouse Connector ....................43
RS232 Connector ........................44
Powered RS232 Connector ....................45
External VGA Connector .....................46
Ethernet Connector .......................47
USB Connector.........................47
Headphone/Line-in/Microphone Connector ...............48
Cash Drawer Connector .....................48
Powered USB Connector .....................49
Appendix B. Safety information ..................51
Appendix C. Notices ......................57
Electronic emission notices ....................59
Federal Communications Commission (FCC) statement .........59
European Union EMC Directive conformance statement .........59
Industry Canada Class A Emission Compliance statement ........60
Avis de conformité aux normes d’Industrie Canada ..........60
Germany ..........................60
Australia and New Zealand ...................60
Chinese Class A warning statement ................61
Japanese power line harmonics compliance statement .........61
Japanese Voluntary Control Council for Interference (VCCI) statement . . . 61
Korean communications statement ................61
Taiwanese Class A warning statement ...............62
Taiwan contact information ....................62
Cable ferrite requirement .....................62
Electrostatic Discharge (ESD) ...................62
Product Recycling and disposal ...................63
Battery return program ......................64
For Taiwan: .........................64
For the European Union: ....................65
For California: ........................65
Flat panel displays .......................66
Monitors and workstations.....................66
Trademarks ..........................66
Index ............................67
Part number index .......................69
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iv SurePOS Installation and Service

Tables
1. Summary of features ..............................1
2. Optional features ...............................2
3. Power consumption ..............................3
4. Port power ratings ...............................4
5. LED operation ................................5
6. Rear connector icons and descriptions (USB).....................6
7. LED operation ................................31
8. Beep Codes ................................31
9. POST messages displayed to the system monitor...................32
10. 4810/4910 Problem symptoms table........................32
11. Suspected Fault Table .............................34
12. Power cords ................................41
13. Keyboard/Mouse Connector ...........................43
14. RS232 Connector ..............................44
15. Powered RS232 Connector ...........................45
16. External VGA Connector ............................46
17. Ethernet Connector ..............................47
18. USB Connector ...............................47
19. Headphone/Line-in/Microphone Connector .....................48
20. Cash Drawer Connector ............................48
21. Powered USB Connector ............................49
March 2009
© Copyright IBM Corp. 2005, 2009 v

March 2009
vi SurePOS Installation and Service

Figures
1. Dimensions of the 4810/4910 SurePOS 300 .....................3
2. Front view of 4810/4910 system unit ........................5
3. Rear view of the 4810/4910 model x4x (RS232) ....................6
4. Rear view of the 4810/4910 model x4x (USB) ....................6
5. Removing and installing the top cover .......................12
6. Service label ................................13
7. Removing the hard disk drive ..........................14
8. Removing the hard drive and hard drive tray as an assembly ..............15
9. Removing the flash drive ............................16
10. Opening the memory-module retainer clips .....................17
11. Memory-module retainer clips in the open position. ..................17
12. Installing the memory module ..........................17
13. Closing the memory-module retainer clips .....................17
14. Removing and replacing the front-panel card ....................18
15. Removing the I/O connector card .........................19
16. Removing the riser card and the I/O connector card as an assembly............20
17. Removing the power supply ...........................21
18. Removing the hard drive air duct .........................22
19. Locating and resetting the CMOS jumper ......................23
20. Removing and installing the battery ........................24
21. Removing the system board...........................25
22. Tilting and removing the system board .......................26
23. Removing the front cover............................27
24. Keyboard/Mouse Connector ...........................43
25. RS232 Connector ..............................44
26. Powered RS232 Connector ...........................45
27. External VGA Connector ............................46
28. Ethernet Connection .............................47
29. USB Connector ...............................47
30. Cash Drawer Connector ............................48
31. Powered USB Connector ............................49
March 2009
© Copyright IBM Corp. 2005, 2009 vii

March 2009
viii SurePOS Installation and Service