IES Keywatt 24 Wallbox User manual

www.ies-synergy.com
DUM020403-EN_V001a
User Manual
Keywa 24 Wallbox

Installation Manual DIM020403-EN www.ies-synergy.com
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The information provided in this documentation contains general descriptions and/or technical characteristics of the per-
formance of the products contained herein. This documentation is not intended as a substitute for and is not to be used
for determining suitability or reliability of these products for specific user applications. It is the duty of any such user or
integrator to perform the appropriate and complete risk analysis, evaluation and testing of the products with respect to the
relevant specific application or use thereof. Neither IES Synergy nor any of its affiliates or subsidiaries shall be responsible
or liable for misuse of the information contained herein. If you have any suggestions for improvements or amendments or
have found errors in this publication, please notify us.
You agree not to reproduce, other than for your own personal, noncommercial use, all or part of this document on any
medium whatsoever without permission of IES Synergy, given in writing. You also agree not to establish any hypertext links
to this document or its content. IES Synergy does not grant any right or license for the personal and noncommercial use of
the document or its content, except for a non-exclusive license to consult it on an “as is” basis, at your own risk. All other
rights are reserved.
All pertinent state, regional, and local safety regulations must be observed when installing and using this product. For rea-
sons of safety and to help ensure compliance with documented system data, only the manufacturer should perform repairs
to components.
When devices are used for applications with technical safety requirements, the relevant instructions must be followed.
Failure to use IES Synergy software or approved software with our hardware products may result in injury, harm, or improper
operating results.
Failure to observe this information can result in injury or equipment damage.
© 2020 IES Synergy. All rights reserved.

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Table of content
1. Safety notes 4
Notice 4
Please note 4
2. About the manual 5
Purpose of this manual 5
Document scope 5
Related documents 5
User comments 5
3. General Safety instructions 6
4. Overview 7
External view 7
5. Specification 8
Mains supply 8
Technical specification 8
6. Utilization 13
Human/Machine interface (HMI) 13
Prerequisite 14
Start an EV charge session 14
EV charge 16
Stop an EV charge session 17
Emergency Stop 18
Other messages 19
Errors 20

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1. Safety notes
Notice
Read these instructions carefully, and look at the equipment to become familiar with the device before trying to install,
operate, or maintain it. The following special messages may appear throughout this documentation or on the equipment to
warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to a Danger hazard statements indicates that an electrical hazard exists, wich result in
personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personnal injury hazards. Obey all safety messages
that follow this symbol to avoid possible injury or death.
!DANGER
DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
!WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, can result in death or serious injury.
!CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
Please note
Electrical equipment should be installed, operated, serviced, and maintained only by qualified personnel. No responsibility
is assumed by IES Synergy for any consequences arising out of the use of this material.
A qualified person is one who has skills and knowledge related to the construction and operation of electrical equipment
and its installation, and has received safety training to recognize and avoid the hazards involved.

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2. About the manual
Purpose of this manual
Technical documentation is an integral part of a product. Until it is disposed of, always keep the technical documentation
close to the unit at hand, as it contains important information. Provide technical documentation to the person concerned
if you sell, assign or lend the product.
This guide aims to provide informations needed for installation and end-of life of the Keywatt 24 Wallbox multi-standard. This
guide must be read with other related documents. This guide is intended for qualified personnel to install on the charging
stations
Document scope
This guide concerns the following charging stations:
• P/N: WBG3X_TRI S 3PN CHARGER V3
• P/N: WBG3X_BI S 3PN CHARGER V3
Related documents
Document title Product Reference
Installation Manual WBG3X V3 DIM020403-EN
User Manual WBG3X V3 DUM020403-EN
Service Manual WBG3X V3 DMM020403-EN
User comments
We invite you to write to us to communicate any inaccuracies or omissions, or to make general comments or suggestions
regarding the quality of this manual.
E-mail : [e-mail]

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3. General Safety instructions
NOTICE
SAVE THIS MANUAL
• To ensure proper and safe operation, please read these user instructions carefully and keep them for
future reference.
• This manual contains important instructions for the DC quick charger that shall be followed during
installation, operation and maintenance of the unit.
• This equipment shall be installed, adjusted, and serviced by qualified electrical personnel familiar
with the construction and operation of this type of equipment and associated hazards.
• The locking key, supplied with unit, should be kept in a secure and known location by an individual
that has read and understands the content of this manual.
• Do not open the front cover at any time while input power is present.
• Do not operate the unit while the cabinet door is opened or unlocked.
Failure to follow these instructions may result in death, serious injury or equipment damage.
!WARNING
RISK OF ELECTRIC SHOCK, INJURY, AND/OR BURNING
• Only qualified, trained and authorized people will repair, replace or adjust this equipment.
• Make sure the AC input breaker is OFF and measures 0V after the breaker.
• Do not use this product if the cables (input or output) are frayed, have damaged insulation or any
other signs of damage.
• Do not use this product if the enclosure or the EV connectors are broken, cracked, opened or show
any other indication of damage.
• This equipment employs parts, such as switches and relays, that tend to produce arcs or sparks and
therefore, when used in a garage, locate in a room or enclosure provided for the purpose or not less
than 500mm (18 inches) above the floor.
Failure to follow these instructions can result in death or serious injury
!CAUTION
RISK OF DAMAGE TO THE TERMINAL
• Do not use this product if the cables (input or output) are frayed, have damaged insulation or any
other signs of damage.
• Do not use this product if the enclosure or the Electrical Vehicle Supply Equipment (EVSE) connectors
are broken, cracked, opened or shows any other indication of damage.
• Do not use a cord extension set or second cable assembly in addition to the cable assembly for the
connection of the EV to the EVSE.
• This equipment is not intended for use in residential environments and may not provide adequate
protection to radio reception in such environments.
Failure to follow these instructions may result in serious injury or equipment damage.

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4. Overview
External view
❶
❷
❸
❹
❺
❻
❾
❿
❽
⓫
❼
Position Description
❶ Antenna (x2)
❷ 7" touchscreen display
❸ RFID reader
❹ Connector support
❺ Output Combo 2 DC connector
❻ AC socket outlet Type 2 S
❼ Emergency Stop button
❽ Output cable
❾ Key locks
❿ Connector support
⓫ Output CHAdeMO DC connector
Note: May change depending on version or technical modification

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5. Specification
Mains supply
Mains supply 3-phase L1/L2/L3+ N + PE
DC charge input
Mains 3-phase voltage range (phase to phase) VAC 400 VAC ± 10%
Neutral system TT; TN
Frequency range f 50 Hz ± 10%
Rated input current IAC 38A Nom
Maximum input current IAC 42A Max
Short circuit current ICC < 10kA Max
Power Factor PF 0,99 Nom
Efficiency ɳ 95 % Max
Harmonic current @ nominal network voltage THDi < 13 % Max
AC charge input
Mains 3-phase voltage range (phase to phase) VAC 400 VAC ± 10%
Neutral system TT; TN
Frequency range f 50 Hz ± 10%
Rated input current IAC 32A Nom
Maximum input current IAC 35A Max
Short circuit current ICC < 8kA Max
Technical specification
Input DC charge internal protection
Inrush current limitation per phase IINRUSH LIMIT < 3 x IAC Max
Rated Current Fuse (per module) IRATING 80A typ
Breaking capacity of fuses IBREAK Capacity 80 000A Max
Max earth leakage current ILEAKAGE < 3,5 mA Max
Emergency button connection Yes
Overvoltage category (IEC60664-1) III
Insulation protection Class (IEC60664-1) Class I
DC Output
COMBO 2 output voltage VDC_max 530 VDC Max
VDC_min 200 VDC Min
CHAdeMO output voltage VDC_max 500 VDC Max
VDC_min 150 VDC Min
Output current IDC_max 65A (1)(2) Max
IDC_min 1,5A Min
Max Output Power POUT 24kW Max
Output connector (charging station side) Permanent mounting
Car Plug connector Plug #1 COMBO 2
Plug #2 CHAdeMO
Output cable length Meters 3,5 (5,2 in option)
*5m for Switzerland -10/+0%

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Internal DC output protection
Hardware and software short circuit protection Yes
Software and Hardware over voltage protection adjustable +10% max
Over temperature protection -70 °C
Reverse polarity protection Yes
DC output Contactor Yes (2 poles)
Rated Current Fuse (output) IFUSE 125 A
Galvanic isolation Vinput / output 5200 VDC
Max time for DC line discharge < 60V T<60V 1s
AC output
AC Output voltage VAC_nom 400 VAC ± 10%
AC Output current IAC_max 32 A Max
Max Output Power POUT 22 kVA Max
Car Plug socket Plug #3 AC type 2 S
Type of connection Case “B” connection (mode3)
Detachable cable
Output AC charge internal protecon
Inrush current 230A during 100 µs
30A during following second
Short circuit Socket I²t A²s 75 000
Circuit breaker for AC circuit 50A C-curve
Embedded Insulation device of charger module
Response time (tan) < 3sec. for asymmetrical fault
< 62sec. for symmetrical fault
Self test time At power on and every 60s during charge
Internal resistance Ri of the measuring circuit
1.5Mohms permanent
750Kohms continuous measurement
300Kohms during simultaneous switching measurement
Measurement method Continuous and switching measurement resistor method
Measuring current Im < 1,4mA at RF=0
Measurement range (Ran) 20Kohms…300Kohms
Relative uncertainty ±15%
Line L+/L- Voltage (Un) DC 150V…530V
System leakage capacity Ce
≤ 1µF : response value (Ran) and time (tan) are not guaranteed for
capacity above 1µF
Parallelization
!Warning: Do not connect the insulation monitor device (IMD) in
parallel !!
Response value (Ran) and time (tan) are not guaranteed.

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Radio Frequency characteristics
The equipment module is designed to provide customers with global network coverage on the connectivity of UMTS/
HSPA+, and it is also fully backward compatible with the existing EDGE and GSM/GPRS networks.
Frequency band (MHz) Output power (dBm)
Tx Rx Min Max
GSM850/EGSM900 (GMSK) 880-915 925-960 5 ±5dB 33 ±2dB
GSM850/EGSM900 (8-PSK) 880-915 925-960 0 ±5dB 27 ±3dB
DCS1800/PCS1900 (GMSK) 1710-1785 1805-1880 0 ±5dB 30 ±2dB
DCS1800/PCS1900 (8-PSK) 1710-1785 1805-1880 0 ±5dB 26 ±3dB
WCDMA B1/B2/B4-B6/B8/B19 B1/B2/B4-B6/B8/B19 <-49 24 +1/-3dB
LTE-FDD
B1-B5/B7/B8/B12/
B13/B18-B20/B25/
B26/B28
B1-B5/B7/B8/B12/
B13/B18-B20/B25/
B26/B28
<-39 23 ±2dB
LTE-TDD B38-B41 B38-B41 <-39 23 ±2dB
RFID reader characteristics
To start a charge, users must swipe a contactless RFID card across the card reader.
Frequency bands 13.56 Mhz
Output power -5dBuA/m@3m
General & dimensions
External dimensions (mm) H x W x D 1225 x 507 x 250mm
Weight (without bracket) kg 93kg Max
Type of installation Wall / Pedestal mounting
Fixation points 8 screws
Charger International Protection (IP) (EN60529) IP55
Car plug connector IP (EN60529) COMBO 2 IP24
CHAdeMO IP24 not plugged
Cooling systems
Heatsink with forced air flow by fans IP55 without air
filter
Noise (1m, all direction) Db(A) 65dbA (1m)
Climatic & Environment constraints
Operating temperature (with derating) -25°C to +50°C(3)
Storage temperature -25°C to +60°C
Relative humidity RH 10% to 95%
Installation altitude Alt 2 000m Max

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Norms & standards
Radio Equipment Directive (RED) 2014/53/EU
Efficient use of Radio Spectrum (RED)
ETSI EN 301 511 V12.5.1
ETSI EN 301 908-1 V13.1.1
ETSI EN 301908-2 V11.1.2
ETSI EN 301908-13 V11.1.2
ETSI EN 300 330 v2.1.1
Electric vehicle conductive charging system
Part 1: General requirement IEC 61851-1
Electric vehicle conductive charging system
Part 23: DC Electric vehicle charging station IEC 61851-23
Electric vehicle conductive charging system
Part 24: Digital communication between a DC charging station and an
EV for control of DC charging
IEC 61851-24
Electromagnetic compatibility (EMC) IEC 61851-21-2
Insulation Monitor Device (IMD) IEC 61557-1
IEC 61557-8
RoHS 2011/65/EU
Declaration of conformity CE(4) Yes
EV Ready Compliant
(1) Max output current will be adapted versus maximum carrying current of the vehicle plug.
(2) Output current can be even reduced with the power derating versus temperature.
(3) Potential derating above 35°C.
(4) CE marking affixed on the product attest the conformity of the product with applicable requirements of relevent Commu-
nity harmonization legislation.

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Compliance
Derating
As a direct correlation exists between the current and ambient temperature a derating curve is provided for all charging
station.
Minutes before derating
@ VOUT=370VDC & IOUT=65A
0
10
0 10 20 30 555 15 25 5035 60 7540 65 8045 70 85
20
30
40
50
60
70
90
80
100
35°C
40°C
45°C
50°C
55°C
Max Power (%)

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6. Utilization
Human/Machine interface (HMI)
CCS/AC/CHAdeMO
available
CCS/AC plugged
CHAdeMO
unavailable
Comm. with the EV
CCS/AC charging
simultaneously
CHAdeMO
unavailable.
End of CCS and AC
charge
Cables connected
AC error detected
Dual charging
disabled
CCS reserved
AC/CHAdeMO
available
Réservé
Note: Applicable in COMBO, CHAdeMO and AC.

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Prerequisite
Before starting a charge:
Make sure that the unit is mounted according to the installation instructions before using it.
You must have an RFID card activated on the supervision server (backend) or be connected to the supervision tool.
Note: The MIFARE 1k RFID card is recommended.
To check that the charging station is connected to the supervision tool:
→
If the charging station is not connected to the supervision server, please refer to the maintenance manual.
Start an EV charge session
Depending on your configuration, the Wallbox can offer 2 or 3 means of connection to the vehicle.
or
WBG3X V3 tri-standard WBG3X V3 bi-standard

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2) User identification
Press “Start” (if button available on screen)
→
Note: Applicable in COMBO, CHAdeMO and AC
or
Swipe an activated RFID card or Start the charge remotely via a supervision application
BIP
→
Note: Applicable in COMBO, CHAdeMO and AC
3) EV connection
BIP
Note: Applicable in COMBO, CHAdeMO and AC

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4) EV communication
This step is necessary to adapt the charger parameters to the EV.
Observe the display; charging will begin once communication has been established between the charger and the EV.
→
Note: Applicable in COMBO, CHAdeMO and AC Note: Applicable in COMBO and CHAdeMO
EV charge
Only one DC connector and one AC connector can be used under simultaneous charge.
The charging station displays the:
• time since the start of charging
• charged energy
• percentage of charge (not in AC)
→
Note: Applicable in COMBO and CHAdeMO Note: Applicable in AC
The charger will automatically stop once charging is completed. Fast charging will occur up to 80% of the
vehicle battery state of charge. The charger will adjust its output according to the demands of the vehicle,
ambient temperature and other factors.
After completing the charge of the EV, the charging station performs multiple control steps before disconnecting the vehicle.

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Stop an EV charge session
Note: Applicable in CHAdeMO
COMBO and AC CHAdeMO
Note: Applicable in COMBO and AC Note: Applicable in CHAdeMO
To stop the charge before the end of the EV charge:
Press “Start” (if charge launched with “Start”) or Swipe the same RFID card used at launch
Stop the charge remotely via a supervision app
or
Note: Applicable in COMBO, CHAdeMO and AC Note: Applicable in COMBO, CHAdeMO and AC
The following steps are identical to those described during normal stopping of the charge.

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Emergency Stop
In the event of an emergency, the Emergency Stop button may be depressed to instantly stop charging.
To emergency stop follow these steps:
1. Depress the emergency stop button bellow the charger
2. The display will show the connector in red, press on your connector and follow the indication
3. Unplug the connector from the vehicle
To reset after emergency stop rotate the button clockwise until it pops outward. After a self-test the display will remove the
emergency stop message and will be ready for a new session.

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Other messages
Message Description
Error connecting server.
Booting interrupted !
Please call support.
Message displayed during the startup of the charging station
if the backend server reject the connection.
Error connecting to RFID reader.
Booting interrupted !
Please call support.
Message displayed during the startup of the charging station
if the RFID module does not work. Please contact support.
Error connecting to Communication Control Unit.
Booting interrupted !
Please call support.
Message displayed during the startup of the charging station
if the CCU board does not work. Please contact support.
Error connecting to AC Unit.
Booting interrupted !
Please call support.
Message displayed during the startup of the charging station
if the AC powershare board does not work. Please contact
support.
AC contactor failed.
Please unplug any connected vehicle and call support.
Message displayed during the startup of the charging station
if the AC powershare board does not work. Please contact
support.
Charger inoperative. Cannot charge here.
Charger inoperative. Backend server request charger does not
accept charge
Charger inoperative. Please unplug your vehicle.
Charger inoperative. Backend server request charger does not
accept charge. Unplug the vehicle.
Authorization failed!
Please retry identifying. User rejected by the backend server.
Charger offline. Set up to refuse offline charging. Charger offline.
Error timeout. Please unplug your vehicle then identify. Time out, user identified, unplug the vehicle before retrying
to identify.
Link established. Waiting for car’s start command...
This screen can be displayed when the user is using AC
charging. The vehicle decides when to start charging.
Error: Authorization failed.
You cannot stop the charge session.
The charge cannot be interrupted by this user who is not rec-
ognized by the backend server.
To stop charging, use your RFID card or your application. User wants to stop the charge. He should identify himself to
be able to switch off the charge and disconnect his vehicle.
Charge done. Wrong RFID pass. Unplug your vehicle.(CCS
and AC)
User not recognized by the backend server... Charging termi-
nated. Unplug the vehicle.
Charge done. Wrong RFID pass. Please press X once your
vehicle is unplugged. (CHAdeMO)
User not recognized by the backend server... Charging termi-
nated. Unplug the vehicle.
Updating station... Charging not available. Charging station is being updated. Please wait.
Error updating. DO NOT CHARGE HERE. Wait for correct
update.
Error updating. Please contact support for updating the
charging station.
Remote reset started... Station will reboot now. Station is being rebooted.
Station rebooted. Please unplug your vehicle. (CCS)Station rebooted during a charge. Please unplug and retry to
launch the charge.
Warning: insulation failure. Cable insulation failed. Please contact support.

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Errors
The error messages are displayed with a characteristic screen. They are thus easily identifiable by the user. A warning picto-
gram is displayed along with the error message as shown below.
The table below list errors messages who appears on the screen.
Error Error resolution
Error occurred: 0x02 - 0X03 - 0X81
Emergency stop. Please unplug your vehicle and release the
emergency button.
Emergency stop was initiated.
Error occurred: 0x0A - 0x86
The charging station is overheating. Please unplug your vehicle
and check that no air vent is clogged. (CCS and AC)
The charging station is overheating.
Error occurred: 0x0A - 0x86
The charging station is overheating. Check that no air vent
is clogged. Please press X once your vehicle is unplugged.
(CHAdeMO)
Error occurred: 0x51
The connection with the vehicle was lost. Please unplug your
vehicle. (CCS and AC)The connection with the vehicle was lost.
Error occurred: 0x07 - 0x29 - 0x51
The connection with the vehicle was lost. Please press X once
your vehicle is unplugged. (CHAdeMO)
Error occurred: 0x22 - 0x33
Connector error. Please keep the connector closely leant against
your vehicle when plugging, until the charge has started.
The connector has not been locked. Please keep the
connector closely leant against your EV when plugging,
until the charge has started.
Error occurred: 0x3A
Your battery model is incompatible with this charger. Please
unplug your vehicle. (CCS and AC)Your battery model is incompatible with this charger.
Error occurred: 0x11
Your battery model is incompatible with this charger. Please press
X once your vehicle is unplugged. (CHAdeMO)
Error occurred: 0x32
Your gear is not in parking position. Please unplug your vehicle
and engage gear in parking position. (CCS and AC)Your gear is not in parking position.
Error occurred: 0x14
Your gear is not in parking position. Please press X once your
vehicle is unplugged. (CHAdeMO)