In-situ TROLL 101 User manual

Operator's Manual
TROLL®Link Telemetry System
Part number 0058310
Information subject to change without notice. In-Situ, In-Situ logo, Baro Merge, BaroTROLL, HERMIT, iSitu, Pocket-Situ, RDO,
RuggedCable, RuggedReader, TROLL, and Win-Situ are trademarks or registered trademarks of In-Situ Inc.©2014. All rights reserved. 0058312 | Rev. 008 | 11/2013

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Copyright ©2007-2013 by In-Situ Inc. All rights reserved.
This document contains proprietary information which is protected by copyright. No part
of this document may be photocopied, reproduced, or translated to another language
without the prior written consent of In-Situ Inc.
Mailing and Shipping
Address: Phone: [phone] (international &domestic)
In-Situ Inc.
221 East Lincoln Avenue
Fort Collins, CO 80524
U.S.A.
Fax: [phone]
Internet: www.in-situ.com
Support: 800-446-7488 (U.S.A. &Canada)
In-Situ Inc. makes no warranty of any kind with regard to this material, including, but not
limited to, its fitness for aparticular application. In-Situ will not be liable for errors
contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
In no event shall In-Situ Inc. be liable for any claim for direct, incidental, or
consequential damages arising out of, or in connection with, the sale, manufacture,
delivery, or use of any product.
In-Situ and the In-Situ logo, Win-Situ, TROLL, Baro Merge, BaroTROLL, HERMIT, iSitu,
Pocket-Situ, RDO, RuggedCable, RuggedReader, TROLL, and Win-Situ are
trademarks or registered trademarks of In-Situ Inc. Microsoft and Windows are
registered trademarks of Microsoft Corporation. Pentium is aregistered trademark of
Intel. Tefzel and Delrin are registered trademarks of E. I. DuPont de Nemours and
Company. Viton is aregistered trademark of DuPont Dow Elastomers. Kellems is a
registered trademark of Hubbell Inc. Alconox is aregistered trademark of Alconox
Company. Lime-A-Way is aregistered trademark of Reckitt Benckiser. iPod and iPhone
are trademarks of of Apple Inc., registered in the U.S. and other countries. The
Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG,
Inc. and any use of such marks by In-Situ Inc. is under license. NIST is aregistered
trademark of the National Institute of Standards and Technology, U.S.A. Other brand
names and trademarks are property of their respective owners.
The presence of the Waste Electrical and Electronic Equipment (WEEE) marking on the product
indicates that the device is not to be disposed via the municipal waste collection system of any
member state of the European Union.
For products under the requirement of WEEE directive, please contact your distributor or local In-
Situ Inc. office for the proper decontamination information and take back program, which will
facilitate the proper collection, treatment, recovery, recycling, and safe disposal of the device.
0058312 | Rev. 008

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Table of Contents
1 Overview 5
2 Unpacking and Inspection 5
3 Warranty Provisions 6
4 Obtaining Repair Service 6
5 Systems Offered 7
6 SIM Card 7
7 Changing the Device Address 8
8 TROLL Link 100 Setup 9
Changing Modbus Communication Settings in Win-Situ 5 9
Determining Your Service Provider 10
Determining SMS Usage 10
Required Items From Your Service Provider 11
Installing the TROLL Link Software 12
Connecting Instruments to the TROLL Link Telemetry System 13
Installing a Battery 13
Connecting the TROLL Link to the PC 13
Configuring the TROLL Link Telemetry System 14
Defining the Mode of Operation 14
Configuring the Message/Wake Schedule 16
Configuring the SMS (Text) Message Format 17
SMS Data Appearance 19
Configuring Alarms 20
SMS Alarm Messages 21
Configuring Discrete I/O 21
Completing the TROLLLink Configuration 22
TROLL Link 100 Wiring Diagram 23
9 Retrieving Data from the TROLL Link 100 23
Receiving SMS Messages 23
Connecting to the TROLL Link 100 in Dial-Up Mode 23
Connecting to the TROLL Link 100 in TCP/IP Mode 24
Stopping SMS Messages 25
10 TROLL Link 101 and 201 Setup 26
Connecting the Antenna - TROLL Link 101 Only 26
Installing a Battery 26
Accessing the Data Center 26
TROLL Link 101 and 201 Wiring Diagram 27

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11 Field Installation 28
Connecting and Deploying Instruments 28
Installing the TROLL Link Telemetry System 28
Installing a 1 W Solar Panel 29
Installing a 10 or 20 W Solar Panel and External Battery Kit 30
Installing the External Battery Kit 30
Connecting the TROLL LINK to the External Battery Kit Enclosure 31
12 Turning Off the Modem 31
13 Troubleshooting 32
Troubleshooting - Common Issues 32
Changing Win-Situ Software Device Address and Communication Settings 32
Selecting the Correct COM Port 33
Performing a Power Cycle (Resetting the Modem) - 1 W Solar 34
Performing a Power Cycle (Resetting the Modem) - 10 or 20 W Solar 34
Updating the Firmware - TROLL Link 100 Only 35
Troubleshooting Table 36
14 Maintenance 38
Fuse Replacement 38
Enclosure Desiccant 38
Lead-Acid Battery 38
Cleaning 38
15 Specifications 39
16 In-Situ Data Center 40
In-Situ Data Center 40
Accessing the Data Center 40
Site Index 41
Site Summary 42
Site Management 43
Device Detail 45
Manage Device 46
User Management 47
Create User 47
Manage Users 47
Configuring the TROLL Link Telemetry System Using Over-Air Commands 49

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Overview
The TROLL Link Telemetry System provides quick and reliable remote
communications using a GSM/GPRS or satellite network.
TROLLLink 100 systems require user-configuration of the telemetry, and setting a
unique address for each instrument installed in the network. Users must set up a
wireless service plan with a cellular service provider or In-Situ Inc.
TROLL Link 101 systems are pre-configured by In-Situ Inc., but still require setting a
unique address for each instrument installed in the network. In-Situ Inc. sets up a
wireless service plan for the user.
TROLL Link 201 systems pre-configured by In-Situ Inc., but still require setting a unique
address for each instrument that is installed in the network. In-Situ Inc. sets up a
wireless satellite service plan for the user.
Unpacking and Inspection
All TROLL Link Telemetry Systems contain the following items.
lTROLL Link enclosure with mounting brackets
lBattery (12 V, 7 Ah)
lAntenna
lSolar panel (1W, 10W or 20W), cable with female disconnects (2), and mounting
bracket
lU-bolts (3), flat washers (6), split-lock washers (6), and nuts (6), or hex nut hose
clamps (2).
You need to supply the following items.
lMounting pole or tripod with a diameter of 6.032 cm (2.375 in.)
lIn-Situ Inc. instruments and appropriate RuggedCable systems
lTROLL Com Communication Device
lTROLL Link Setup Software*
lWin-Situ 5 Plus Software*
* Software can be installed from an In-Situ software CD or downloaded from www.in-situ.com/TelemetrySoftware
For TROLL Link 100 Systems, you need to supply the following additional items.
lSIM card (purchased from In-Situ Inc. or your service provider)
lCellular service plan
lEmail gateway phone number (3-digit number needed to send data to an email
address - obtained from your service provider)

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Your TROLL Link Telemetry System was carefully inspected before shipping. Inspect
the package for any physical damage sustained during shipment. Notify In-Situ Inc. and
file a claim with the carriers involved if there is any damage. Do not attempt to operate
the instrument when damage has occurred.
Warranty Provisions
In-Situ Inc. warrants the TROLL Link Telemetry System for one year from date of
shipment by the end user against defects in materials and workmanship under normal
operating conditions. To exercise this warranty contact Technical Support for a Return
Material Authorization (RMA) and further instructions. Complete warranty provisions are
posted on our website at www.in-situ.com.
Obtaining Repair Service
If you suspect your system is malfunctioning and repair is needed, you can help assure
efficient servicing by following these guidelines:
1. Call or email In-Situ Technical Support. Have the product model and serial number
available.
2. Be prepared to describe the problem, including how the product was used and the
conditions noted at the time of the malfunction.
3. If Technical Support determines that service is needed, they will ask your company
to fill out the RMA form and pre-approve a specified monetary amount for repair
charges. When the form and pre-approval is received, Technical Support will assign
an RMA (Return Material Authorization) number.
4. Clean the product as described in the manual.
5. If the product contains a removable battery, remove and retain it unless you are
returning the system for a refund or Technical Support states otherwise.
6. Carefully pack your product in its original shipping box, if possible.
7. Mark the RMA number clearly on the outside of the box.
8. Send the package, shipping prepaid, to:
In-Situ Inc.
ATTN: Repairs
221 East Lincoln Avenue
Fort Collins, CO 80524
The warranty does not cover damage during transit. In-Situ recommends insurance for
all shipments. Warranty repairs will be shipped back prepaid.
Outside the U.S.
Contact your international In-Situ distributor for repair and service information.

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Systems Offered
In-Situ Inc. offers three TROLL Link Telemetry Systems:
lTROLL Link 100—aGSM/GPRS system that uses SMS (text messages), dial-up,
or IP connect modes to access data.
lTROLL Link 101—aGSM/GPRS system that transmits data to the In-Situ Data
Center, which can be accessed anywhere you have an internet connection at
http://www.isi-data.com/.
lTROLL Link 201—asatellite-based system that transmits data to the In-Situ Data
Center, which can be accessed anywhere you have an internet connection at
http://www.isi-data.com/.
SIM Card
TROLL Link Telemetry System 100 and 101 units must have aSIM (subscriber identity
module) card to allow communication over the wireless network. TROLL Link 101 units
have SIM cards pre-installed by In-Situ Inc.
TROLL Link 100 customers must obtain aSIM card from their service provider, typically
when purchasing a service plan. These cards can be configured to have astatic IP
address. Consider if your application requires astatic IP address when purchasing the
SIMcard.
Once aSIM card has been obtained, install it in the slot at the top of the TROLL Link
100 modem, as shown below.

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1. Align the SIM card so the diagonal cut is facing towards the antenna base.
2. Gently insert the card into the slot and push in fully. Hold the card in place with one
finger.
3. While holding the card, slide the lock over the edge of the card.
TROLL Link 101 modems are shipped with SIM cards already
installed.
Changing the Device Address
When networking multiple Level TROLL, Aqua TROLL, Rugged TROLL, or RDO PRO
Instruments, each device requires aunique device address.
Complete the following steps with the instrument connected to the software.
1. Click the Device Setup tab.
2. Click the Modbus Setup... button.
3. Select the Device Address box and change the number to the desired value,
making sure to not duplicate an address within the network.

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4. Click the check mark to save changes. Click Yes when asked to proceed.
5. Click No when prompted to save the changes as the new default settings.
You must change Win-Situ Software communication settings to
match the device address next time you connect the instrument.
See page 32.
TROLL Link 100 Setup
This section describes configuring aTROLL Link 100 System. For TROLL Link 101 or
201 Systems, skip to the section TROLL Link 101 and 201 Setup.
You MUST configure and test your TROLL Link Telemetry System
in your home or office prior to installing it in the field.
Changing Modbus Communication Settings in Win-Situ 5
Complete the following steps with the instrument connected to Win-Situ 5Software.
Change Modbus communication settings for each instrument.
1. Click the Device Setup tab.
2. Click the Modbus Setup... button.
3. Click the Baud drop-down menu and select the correct baud rate for your cable
length based on the on-screen instructions. The default value is 19200.
4. Click the Parity Bits drop-down menu and select None.
5. Click the End of Session Timeout (ms) box and enter 60000=60secs.
6. Click the Mode drop-down menu and select Modbus-ASCII.

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7. Click the check mark.Click Yes when asked to proceed.
8. Click No when prompted to save the changes as the new default settings.
You will need to change the Win-Situ communication settings to
match these settings the next time you connect your instrument.
Determining Your Service Provider
TROLL Link 100 systems require awireless service plan provider. Users must obtain
their own cellular GSM/GPRS service plan, either from athird party or from In-Situ. In-
Situ supports third-party service plans provided by AT&T®and T-Mobile®.
In-Situ Inc. uses AT&T as the service provider for the TROLL Link 100 and 101 in the
U.S.A. and Rogers™ Communications in Canada.
Determining SMS Usage
Short Message Service (SMS) is a service that permits devices within anetwork to
send and receive short messages (also known as text messages, or SMSs). Typically,
you purchase acertain number of SMS messages from your service provider.
Messages sent or received beyond the purchased amount are charged at adifferent
rate (overages).
To purchase the appropriate service plan, you need to know how many SMS messages
you will send each month. This is based on your desired data and sample rates from
your In-Situ instruments.
lOne SMS message holds up to five measured values from asingle instrument
(i.e., instrument parameters, battery life, etc.).
lInstruments that require more than five values to be transmitted at one time require
additional messages.
lUp to 16 messages (80 values) can be transmitted at one time.
Use the following chart to determine what type of plan you need to avoid unexpected
overage charges. The chart describes sending asingle SMS (5 measured values or
less) when sampling asingle instrument. Sampling additional instruments increases
the number of messages.

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Data sampling rate /
SMS frequency (minutes
between samples /
messages)
Messages per day Messages per month
5288 8928
10 144 4464
15 96 2976
30 48 1488
60 24 744
120 12 372
180 8248
240 6186
360 4124
480 393
720 262
1440 131
Required Items From Your Service Provider
Before proceeding with setup and configuration, ensure you have obtained the
following items from your service provider.
Adata plan
ASIM card
Agateway phone number (required when you send SMS messages to an email
address).
The items below are only required when you use TCP/IP to connect to the TROLL Link
Telemetry System.
APN Name
APN User ID
APN Password
The following settings apply when In-Situ Inc. is your service provider, unless otherwise
indicated.

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lAPN Name: ccspbsc095.acfes.org or romcomm.apn
lAPN User ID: (blank)
lAPN Password: (blank)
Installing the TROLL Link Software
1. Install the TROLL Link Setup Utility and Win-Situ 5 Plus Software to your local hard
drive. The software can be installed using the In-Situ software CD or downloaded
from www.in-situ.com/TelemetrySoftware
2. Follow the installation wizard prompts for both programs to complete the
installations.
3. When prompted, install the COM drivers at the end of each software installation.
4. Launch the TROLL Link Setup Utility software.
5. Click Yes to activate the software. A dialog box opens and displays the hardware
key.
6. Send an email to [e-mail] with the hardware key and your sales order
number. If you do not have your sales order number you will need to provide
additional information.
7. Technical Support will reply to your email with a license key and an activation code.
Write these numbers in the space provided below.
TROLL Link Setup Software License Key:
__________—__________—__________—__________
TROLL Link Setup Software Activation Code:
__________—_______________
Win-Situ 5 Plus Software License Key:
__________—__________—__________—__________
Win-Situ 5 Plus Software Activation Code:
__________—_______________
8. Enter the TROLL Link Setup Software license key and activation code into the
software dialog box and click the check mark.
9. Launch Win-Situ 5 Plus software.
10. Click Yes to activate the software.
11. Enter the Win-Situ 5 Plus license key and activation code into the software dialog
box and click the check mark.

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Connecting Instruments to the TROLL Link Telemetry System
All instruments must be connected to the TROLL Link Telemetry System during
configuration to set up messages, alarms, and relays. Instruments are connected using
abulkhead-to-twist-lock connection for asingle instrument, or using the TROLL Net
Hub for amultiple instrument network.
When configuring amultiple instrument network, you must have all instruments
connected at the same time to properly set up the system.
Ensure all instruments have been uniquely addressed prior to connecting them to the
TROLL Net Hub.
1. Connect the TROLL Link Telemetry System to the TROLL Net Hub master
connector by wiring through the strain relief connector. See the TROLL Net Hub
Instruction Sheet.
2. Connect all instruments to the TROLL Net Hub slave connectors.
Installing aBattery
1. Install batteries with the terminals oriented toward the top of the enclosure.
2. Plug the black (negative) leads into the black terminals of the batteries first. Ensure
that the terminal does not sit between the lead clip and the plastic sheath, but that
the lead clip encompasses the battery terminal.
3. Plug the red (positive) leads into the red battery terminals. Ensure that the terminal
does not sit between the lead clip and the plastic sheath, but that the lead clip
encompasses the battery terminal.
Connecting the TROLL Link to the PC
1. Ensure the SIM card has been installed in the TROLL Link modem.
2. Connect the 9-pin male-to-female serial cable to the RS-232 port on the front of the
modem. Connect the opposite end of the cable to the serial port on your PC.
3. Connect the black (negative) battery terminal to the black lead on the battery.
Connect the red (positive) battery terminal to the red lead on the battery.
4. In the TROLL Link Setup Software, click the Connect button in the lower-right
corner of the window.
5. The Select Connection window opens. The default connection settings are
displayed.

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6. Name the connection if desired. Ensure COM 1 is selected in the Serial Connection
drop-down menu.
7. Check all TROLL addresses that are connected to the TROLL Link Telemetry
System in the box under the Other Settings field.
If the connection fails, follow the steps below.
lEnsure the serial cable connections at the TROLL Link unit and at the PC are
tight.
lCheck the battery terminal connections. Check the top of the modem to ensure the
power light is on.
lIf you have more than one serial port connection on your PC, check that the
correct COM port is selected in the drop-down menu on the Select Connection
window.
Configuring the TROLL Link Telemetry System
Defining the Mode of Operation
1. Click the Mode tab.
2. Select the mode you intend the TROLL Link Telemetry System to use*.

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Option Description
Send current readings using
SMS Messages
Sends an SMS (text) message that has been
configured in the Messages Tab. You must select
the type of TROLL connected to the TROLLLink
with the radio buttons below.
Wait for a phone call from
Win-Situ 5
Connect to the TROLL Link Telemetry System
using Modem Communications (dial-up).
Wait for an Internet (TCP/IP)
connection from Win-Situ
Connect to the TROLL Link Telemetry System
using IP (internet) Communications.
* If a TROLL 9500 is connected, you must select Send current readings using SMS
Messages. You will not be able to download data from a TROLL 9500 in dial-up or TCP/IP
modes.
If you select Wait for an Internet (TCP/IP) connection from Win-Situ, you must
determine the TROLLLink Modem IP and Port number. These are displayed on the
Summary Tab as Modem IP and Port. Write these numbers in the space provided
below.
Modem IP: _________._________._________._________
Port: _________ (3001 is default)
3. Select what type of instrument(s) are connected to the TROLL Link. Choose the
communication protocol. The protocol for Level TROLL and Aqua TROLL
Instruments is ASCII.
4. Leave the Compression Modbus Messages box unchecked.
5. Select an Auto Reset Modem Interval. The reset interval determines how often the
modem power supply cycles (turns off and back on). Four hours is typical.
6. Enter a 10-character access password if desired. Write the password in the space
provided below. Click the Set Pswd button.
TROLL Link Access Password: ____________________

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Configuring the Message/Wake Schedule
The Schedule tab determines time periods throughout the day when the TROLL Link
Telemetry System turns on to send SMS messages, or turns on and waits to receive a
dial-up or TCP/IP connection from Win-Situ 5 Plus. These time periods are called
Message/Wake periods. Message periods occur when the TROLL Link is set to SMS
mode, while Wake periods occur when the TROLL Link is set to dial-up or TCP/IP
mode.
Message/Wake periods may occur several times aday. Scheduling these periods
prevents the TROLL Link Telemetry System from draining the battery.
Create aschedule by selecting and clearing Message/Wake periods in the
Message/Wake field. Another way to create aschedule is to adjust certain time
parameters in the Create aSchedule field. Once the parameters are adjusted, all
Message/Wake periods that fall within those parameters are selected.
In-Situ Inc. recommends that you make each Message/Wake period less than two
hours.
1. Click the Schedule tab.
2. Manually select or clear Message/Wake periods under the Message/Wake
Schedule section. Use the Select All button to select all available Message/Wake
periods. Use the Clear All button to remove all selected periods.
Select Message/Wake periods based on when you are typically
available to receive messages or have the ability to dial-
up/connect to the TROLL Link Telemetry System.

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-OR-
3. Enter appropriate values for each time parameter under the Create aSchedule
section.
•Start Time denotes the time each day that Message/Wake periods begin
(e.g., 6:00 AM).
•End Time denotes the time each day that Message/Wake periods stop
(e.g., 9:00 AM).
•Wake Interval denotes how often Message/Wake periods occur
(e.g., a1-hour interval means periods occur at 6:00 AM, 7:00 AM, 8:00AM, 9:00AM).
•Wake Duration denotes how long Message/Wake periods last
(e.g., a30-minute duration means periods occur from 6:00 AM -6:30 AM,
7:00 AM -7:30 AM, 8:00 AM -8:30 AM, 9:00 AM -9:30 AM)
4. Click the Create button. All Message/Wake periods that satisfy the parameter
values populate the Message/Wake Schedule field.
5. Use the Select All button to select all available Message/Wake periods. Use the
Clear All button to remove all selected periods.
Select Message/Wake periods based on when you are typically
available to receive messages or have the ability to dial-
up/connect to the TROLL Link Telemetry System.
Configuring the SMS (Text) Message Format
Configure the number of SMS messages sent, SMS message contents, and the SMS
message destination (phone or email) from the Messages tab.
Skip this section when connecting to the TROLL Link Telemetry System using
dial-up or TCP/IP connections.

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1. Click the Messages tab.
2. Select the appropriate destination for the SMS messages. SMS messages are only
sent to one device. Messages sent to an email address require a gateway phone
number. Contact your service provider for their gateway phone number. In-Situ
service plans provided by AT&T have a gateway phone number of 121.
• Select A phone. Enter the destination mobile phone number, and a description (a
site name or other information) if desired.
-OR-
• Select An email address. Enter a gateway phone number, and enter the
destination email address.
3. In the Retries field, enter the number of times the TROLL Link Telemetry System
resends a message (1 to 10 times) when communications fail. 3 is the
recommended number.
4. In the TimeOut (secs) field, enter the amount of time the TROLL Link Telemetry
System attempts to send a message before it is considered failed. 30 (the default
value) is the recommended value.
5. Click Add to set up individual messages.
6. Select an instrument from the Device drop-down menu.
7. Select the desired parameters for the SMS message from the Available Parameters
window. Click the right arrow button to move the parameters to the Message
Parameters window.
lOne SMS message holds up to five measured values from a single
instrument.
lInstruments that require more than five values to be transmitted require
additional messages.

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lUp to 16 messages (80 values) can be transmitted at one time.
8. Click the checkmark.
9. Repeat steps 5-8for all other SMS messages.
10. Delete amessage by selecting it and clicking Delete to remove it from the list.
11. Click the Load Configuration button.
12. Click Test.
13. The TROLL Link Setup Software prompts you to disconnect. Click the Disconnect
button.
14. Wait for the message to be sent to your phone or email address.
SMS Data Appearance
Each SMS data message contains seven comma-separated values:
-----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Thursday, June 14, 2012 2:46 PM
To: [e-mail]
Subject:
Number Description
121:45—Time the data were measured
22—SMS message number (set in the Messages tab)
3
3.000, n, n, n, n—Parameter measurement values.
•Numeric values equal actual measurements
•"n"equals no measurement taken
• "e"equals an attempted measurement, but the device did not respond
4
b0c0r0—TROLL Link system messages
• "b"equals battery status, where 1 = battery ok, 0 = low battery (11 Vor less)
• "c"equals counter status, where 1 = counter on, 0 = counter off
• "r"equals relay status, where 1 = relay on, 0 = relay off

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Configuring Alarms
Configure device status alarms, TROLL Link Telemetry System alarms, the frequency
the device scans for alarm conditions, and how you are notified of alarms using the
Alarms tab.
Device alarms (alarms triggered by apre-set low or high parameter value) are created
using Win-Situ 5Software. You cannot set device alarm parameters using the TROLL
Link Setup Software. Device status alarms, such as Device Error and Low TROLL
Battery, do not need to be created in Win-Situ 5.
Alarms are based on the device status of the instrument, which is updated when
measurements are taken.
1. Click the Alarms tab.
2. Select the Alarm Control drop-down menu.
•Disabled—Alarms are disabled. Other options are disabled.
•Per Scan—Sends alarms based on the Scan Rate* (set below)
•Per Event—Sends alarms as they occur
3. Select an instrument from the Device drop-down menu.
4. Select a Scan Rate* (applies only when Per Scan is selected in the Alarm Control
drop-down menu).
The Scan Rate is independent of the SMS schedule set up in the
Schedule tab, and applies only to Alarms and Discrete I/O.
5. Select the desired device alarms from the In-Situ Device Status Alarms section.
6. Repeat steps 3-5for remaining instruments.
7. Select the desired TROLL Link Telemetry System alarms from the TROLL Link
Alarms section.