Infinity MOSAIC User manual

MOSAIC
4D MASSAGE CHAIR
User Manual

Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at [phone] or visit us online at www.
infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab,
including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the
remote pocket as a tool to get to know all the features of your new chair.
Get ready to sit back, relax and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs @infinity_chairs@infinity_chairs @infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video

Table of Contents
Your Chair
Chair Features
External Structure
4
5
3
Warning! Read important safety information
found on page 30 before using or operating chair.
WARNING
Before Getting Started
Chair Setup
Taking Control
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
6
6
6
7
7
Main Power Switch
Adjust Pillow
Increase Intensity of Massage - Manually
TrueFit™Body Scanning
Getting out of the Chair
Chair Entry and Exit Hazards
Tablet Remote Display
Tablet Remote Operation
8
8
8
8
9
9
10
11
Auto Programs
TrueFit™Body Scanning
In-Use Screen
Auto Program Descriptions
12
12
12
13
Custom Selections from Auto Programs
Adjustments
4D Intensity
Kneading Speed
Tapping Speed
Air (Air Bag) Intensity
Leg/Back Angle Adjust
Weightless Zero Gravity Recline
Airbag Massage
Air Region
Sounds
SootheMe™Sound Therapy
Voice Demo
Touch-Tone
Bluetooth
Volume Level
Quick Access Control Panel
System
Language
Display Brightness
Sleep Mode
Massage Time
Engineering Mode
14
14
15
15
15
15
15
15
16
16
16
17
17
17
17
17
18
19
19
19
19
19
19
Troubleshooting
Specifications
Frequently Asked Questions
Warranty
25
25
26
27
Staying Safe
Settings
Fixing Issues
22
Set Your Environment
Infinity Control
Back Massage Technique
Focus Zone
Back Mechanism Adjust
Massage Width
Additional Settings
Back Heat
Foot Rollers
Calf Kneading
Adjustments
Air Massage
20
20
20
20
21
21
21
21
21
21
21
Build Your Own

Dual Reflexology Foot
Rollers
See page 14 & 21
Chair Features
4
Your Chair
Zero Wall FitTM Space-
Saving Technology
See page 6
Infinity Control Manual
Settings
See page 20
4D Back Massage
Mechanism
See page 14 & 15 See page 17
SoothMe™Sound
Therapy
Premium Bluetooth®
Speakers
See page 17
Tablet Remote
See page 10 & 11
Truefit
TM
Body
Scanning + Leg Extension
See page 8
Lumbar Heat
See page 14 & 21
Weightless Zero
Gravity Recline
See page 15
Quick Access Panel
See page 18
A
A
Calf Kneading
See page 14 & 21

5
External Structure
Back Cushion
Side Panel
Power Box
Pedestal
Castor
Pillow Pad
Speaker
Shoulder Airbags
Arm Airbags
Seat Cushion
Footrest
Tablet Remote
Quick Access Panel

6
- 6” clearance for the recline of the backrest; 20” clearance for the extension of footrest and
sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
To protect ANY floor type, hard surface or carpeted, from scratches or other markings,
place the chair on a sacrificial pad or mat that extends from under the footrest to the rear of
the chair.
Floor Protection
- Do not use the massage chair in high moisture environment such as near a swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
Massage chair
Floor
Sacrificial pad/mat

7
Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the side arms.
Move Methods
Connect to Power
CAUTION
- Do not move the chair when there is user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
Plug into a 120V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Earthing
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
WARNING
Castors

8
Getting Comfortable
Chair Setup
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
To power up the chair, flip the main power
switch located on the back of the base of
the chair to ON. Ensure the electrical cord
is connected to a 110V grounded outlet and
plugged into the power cord port located on
the back of the base of the chair.
Main Power Switch
TrueFit
TM
Body Scanning
Select any auto program. The chair will automatically begin scanning your body, mapping your
back, shoulders, and neck. During this process it is important to remain seated back into the
chair without lifting your head.
The scan can be viewed on the Tablet Remote screen. If fine tuning is needed just after your
body scan, wait for the shoulder adjust prompt to appear and then use the Back Adjustment
buttons to move the massage rollers up or down for the perfect shoulder kneading position.
Power Cord
Port Main Power Switch
A
Take a seat in the chair and take note of where the neck
pillow rests on your neck. Adjust the neck pillow so that
it rests comfortably in the arch of your neck. Do this by
removing it from the velcro, aligning it, and then reattaching
to the velcro once it is in the desired position.
Adjust Pillow Neck Pillow
Pillow Pad
To make the massage more intense, remove the neck pillow
and pillow pad cushioning between you and the massage
mechanism in the seat back. To remove the neck pillow,
simply remove it from the velcro. To remove the pillow pad,
un-zip the zipper.
Increase Intensity of your Massage - Manually

9
Smart tip: To increase intensity in the neck
and shoulder region, flip the pillow or the
pillow and pillow pad up so you lay directly
on the seat back pad.
9
To easily exit the chair at any time, tap the POWER
button on the top right of the home display, on the
Tablet Remote to restore the chair to the upright
position. Alternatively, you can also press and hold
the joystick power button, found on the right arm
panel next to the Quick Access Control Panel, until
the chair starts resetting.
WARNING! Check to make sure children and pets are
clear of chair before tapping power button to return
chair to upright position.
Getting Out of The Chair
Chair Entry and Exit Hazards
WARNING! The areas under the footrest and behind the back rest are potentially dangerous for a child or
pet. The chair back is heavy and reclines with force. A small child or pet located behind the chair could be
crushed as chair is reclined resulting in serious injury or death. When chair is reclined, small children or pets
who have crawled under the leg rest may not be visible to the user and could be crushed when leg rest is
lowered or when chair is returned to upright position. To avoid serious injury or death, check these areas
carefully before reclining, lowering leg rest, or returning chair to upright position.
Make sure to check for children
or pets between the chair back
and the base of the chair before
entering zero gravity recline.
TrueFit
TM
Body Scanning
Make sure to check for children or
pets underneath the footwell before
exiting zero gravity recline and
returning to upright position.
Make sure to check for
children or pets between the
footrest and the chair body
before lowering the legrest.
Press OK to start massage.
DANGER
DANGER
DANGER
n

10
Tablet Remote Display
Taking Control
Power Buttons – Use the main power button on the top right edge of the tablet remote to
turn the chair on/off. Once the chair is on, you can now also tap the circular power button
on the screen to turn the chair on/off.
Power On
Chair Here
Power On
Chair Here
Power On
Chair Here

11
MANUAL – Have a particular spot that needs more work? Take the power of
massage into your own hands with Infinity Control. Use this screen to fully customize
your own massage and find the perfect treatment for you.
SOUNDS – Use this screen to select and control the SootheMe™ Sound Therapy
feature of your chair. The selected sound will play from the Intersound™speakers.
To turn SootheMe™Sound Therapy off, select the Sound Off option.
Tablet Remote Operation
HOME – After turning on your chair, this is the first screen you will see on your Tablet
Remote. Use this screen to navigate all menu options. To select, simply tap the screen
with your finger. Choose from the following: AUTO, MANUAL, ADJUSTMENTS, SOUNDS,
or SYSTEM.
AUTO – Select from 16 pre-set auto programs. To select simply tap the auto
program you wish to run.
ADJUSTMENTS – While your massage program is running, use this screen to make
adjustments to massage strength & speed, airbag intensity, or chair angles.
SYSTEM – Use this screen to adjust and personalize your chair and Tablet Remote

12
Taking Control
Auto Programs
From the home display, tap the AUTO button to enter Auto Program Menu. Choose from
Demo, Working Relief, Sports Refresh, Extension, Morning, Neck & Shoulder, Lower Body,
Waist & Glutes, Shiatsu, Rise & Shine, Mid-day, Rest & Sleep, Vigor, Full Body, Night, or
Rest & Restore. To enter the program you desire tap the screen. Selected program will
show on the In-use screen.
After adjusting your shoulder height, you
will be taken to the In-use screen where you
can observe all current settings and session
information.
After a Massage program is selected, you will be taken to the Body Scanning screen. Here
you can use the arrows to adjust the back mechanism up and down to match your specific
shoulder height. After the countdown timer has elapsed, your massage will start.
In-Use Display Screen
TrueFitTM Body Scanning
CAUTION
- Do not spill liquids on Tablet Remote
and avoid placing heavy objects on
Tablet Remote or power cord to
avoid damage or malfunction.
Tap Auto button
Press OK to start massage.
n

13
sequence
.

14
Set your Environment
To personalize your massage to your
exact needs, you can adjust settings
straight from the In-use display screen.
Simply tap the screen to adjust 4D
Intensity, or toggle on/off lumbar
heat, foot rollers, and calf rollers.
Custom Selections from In-Use Screen
4D Intensity
Use this control to increase or decrease the intensity of the 4D back mechanism that works
the back and shoulder regions. Use the +button to increase the 4D intensity, use the –
button to decrease the 4D intensity.
Heating
Use this control to activate heat in the lumbar region to soothe muscles. Press once to turn
on lumbar heat, press again to turn off lumbar heat.
Foot Rollers
Use this control to activate the dual reflexology foot rollers. Press once to turn on foot
rollers, press again to turn off foot rollers.
Calf Kneading
Kneading combines with compression air cells to simulate hands gently relieving tension and
pain in the calf region of each leg. Use this control to activate calf kneading. Press once to
turn on calf kneading, press again to turn off calf kneading.
Adjustments
The Adjustments display screen can also be used to further tailor your massage exactly to
your needs. Here you will have complete control over massage strength, and chair angles.
You can enter the adjustments screen from the home display screen, or by pressing the
icon at the bottom of your tablet remote whilst on the in-use display screen.
To return to the In-use screen, simply tap the icon on the bottom of the Tablet Remote
screen. Press the return button on the bottom left of the sreen to return to the previous
screen.

15
Smart tip: Partial and Point location can
be fine tuned by using the Adjust setting.
Press and hold arrow up or arrow down
buttons to control the location of the back
mechanism.
4D Intensity
Use this control to increase or decrease the intensity of the 4D back mechanism that works the
back and shoulder regions. Tap anywhere on setting to increase 4D intensity 1 step per tap.
Once maximum setting is reached, the next tap will cycle back to the lowest 4D intensity setting.
Kneading Speed
Use this control to increase or decrease the kneading speed of the 4D back mechanism. Tap
anywhere on setting to increase kneading speed 1 step per tap. Once maximum setting is
reached, the next tap will cycle back to the lowest kneading speed setting.
Tapping Speed
Use this control to increase or decrease the tapping speed of the 4D back mechanism. Tap
anywhere on setting to increase tapping speed 1 step per tap. Once maximum setting is
reached, the next tap will cycle back to the lowest tapping speed setting.
Weightless Zero Gravity Recline
Weightless zero gravity recline elevates your feet up over your heart to improve overall
circulation and reduces gravitational force on your spine for a sense of weightlessness.
Air (Air bag) Intensity
Use this control to increase or decrease the intensity of the airbag massage. Tap anywhere
on setting to increase airbag intensity 1 step per tap. Once maximum setting is reached, the
next tap will cycle back to the lowest airbag intensity setting.
Leg/Back Angle Adjust
Need to adjust the position of the footrest or backrest? Use the Leg up/down buttons or
Back up/down buttons to fine tune your angles. To adjust the footrest or backrest angle up
or down, press the corresponding button. Press and hold for faster adjustment.
Tap Adjustments button
Return Button

16
Set your Environment
Air Region
Choose your desired airbag region/s: Full Body, Waist, Leg, Shoulder, Arm, or Foot. Tap
screen to select setting. To turn a particular airbag region off, de-select the activated region.
Selecting Full Body will over ride any selections and ALL airbags become active.
Your massage chair also has the ability to control the air massage feature. Simply tap the
icon to enter the Air Massage display screen, where you can adjust the airbag
massage region. Press the return button on the bottom left of the screen to return to the
previous screen.
Tap Sounds on the home display screen to enter the Sound display screen. Use this screen
to select and control SootheMe™Sound Therapy, toggle on/off Voice Demo, Touch-tones,
and Bluetooth, or adjust volume
Airbag Massage
Sounds
Tap Air Massage icon
Tap Sounds button

17
SootheMe™Sound Therapy
No need to find something to stream with on-board SoothMe™Sound Therapy Nature
Sounds to choose from. Envelope yourself in soundscapes that are designed to help you
relax. Use this setting to select and control the SootheMe™Sound Therapy feature of your
chair. The selected sound will play from the speakers next to your head. To turn SootheMe™
Sound Therapy off, select the Sound Off option.
Note: Bluetooth must first be turned on in Sounds display screen.
Voice Demo
Voice demo talks you through the functionality of the chair in the Demo auto program.
Toggle your desired voice demo setting: On or Off. Tap screen to select setting.
Touch Tone
Control whether you receive audible feedback after tapping the screen to select a setting.
Toggle your desired touch-tone setting: On or Off. Tap screen to select setting.
Bluetooth
Toggle your chair’s Bluetooth® setting: On or Off. Tap screen to toggle setting. Open
Bluetooth from audio device and pair with Mosaic to play music.
In order to use the chair app, play in-built sounds from your chair, or to play music from your
Bluetooth®enabled audio device, Bluetooth®must first be turned on.
Volume Level
Increase or decrease volume of SootheMe™Nature Sounds. 1 = low, 9 = high, or Off. Tap
screen to select setting.
White Noise
SoundsW hat is it?
Nature
Ocean Surf
Air Plane
Crickets
Thunderstorm
Car Ride
Rain
Windy Night
Fireplace
A constant, even loop of pure white noise to mask out distractions
Soothing ocean waves rolling onto the shore
Night time in the suburbs. Churping Crickets, water trickling from a pond, and faint
traffic noises
Quiet, light, refreshing rain falling to the ground
Refreshing sounds of small birds peacefully singing along a tranquil stream.
A Cessna propeller airplane motor idling
Calming inner-city traffic featuring cars, trucks, and motorcycles
Crackling of fire in a fireplace
Heavy rainstorm with thunder
Heard from inside a cabin, a howling wind blows constantly outside
Note: Bluetooth must be ON for sounds to work.
W

18
Set your Environment
The Quick Access Panel allows you to turn the chair on and off, pause your massage, cycle
through auto programs, and toggle the foot rollers on/off.
Power – Press for power on. When chair is operating, short press to pause, long press to
power down.
Auto Programs – Cycle through Auto programs (Tablet remote shows program change).
Foot Rollers – Toggle foot rollers On/Off.
Quick Access Control Panel
A
Power
Auto
Programs
Foot
Rollers

19
Settings
Tap System on the home display screen to enter the system display screen. Use this screen
to adjust and personalize your chair and Tablet Remote settings. Press the return button on
the bottom left of the screen to return to the previous screen.
System
Backlight (Display Brightness)
Control your desired Tablet Remote screen brightness setting: press and drag dial to adjust
screen brightness up or down.
Language
Control your desired language setting: English or Chinese. Tap screen to select setting.
Sleep Mode
Toggle your desired sleep mode setting: On or Off. Tap screen to select setting. When sleep
mode is on the chair will stop in the reclined position after Auto Programs, when sleep mode
is off the chair will return to a fully upright position after each Auto Program.
Massage Time
Tap screen to select your desired massage timer length: 5 minutes, 10 minutes, 15 minutes,
20 minutes, 25 minutes, or 30 minutes. 15 minutes is the default setting. The massage chair
will turn off automatically and reset after the timer is up.
Engineering Mode
Tap screen to enter engineering mode. This is for tech support to run tests should your chair
need servicing.
Tap System button
Language

20
Build your own
Have a particular spot that needs more work? Take the power of massage into your own
hands with Infinity Control. Tap Infinity Control on the home display to enter the Infinity
Control display screen. Use this screen to fully customize your own massage and find the
perfect treatment for you.
Simply tap the screen to choose your desired massage technique, massage position,
massage focus zone, and to toggle on/off back heat, foot rollers, and calf kneading. Your
first selection on this screen will start your massage.
Infinity Control
Back Massage Technique
Controls the massage technique of the back mechanism. Select from:
Kneading, Sweedish, Knocking, Tapping, or Rolling. Tap screen to select.
Tap technique a second time to enter a faster variation of that technique.
Note: Number in top right corner represents active variation. Rolling has only one speed.
Focus Zone
Controls the range of motion of the back mechanism, Full travels the entire length
of the track, Partial travels a short distance and reverses direction for focused
relief, Point stops on the track for targeted relief. Tap screen to select setting.
Back Mechanism Adjust
Partial and Point location can be fine tuned by using the Adjust setting. Use the
arrow up or arrow down buttons to control the location of the back mechanism.
Tap Manual button