Ingenico group AXIUM DX4000 User manual

WWW.ingenico.com
13-17 Rue Pages, 92150 Suresnes , Hauts-de-Seine, FRANCE/ (T)[phone] / (F)[phone]
Ingenico-SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
User Guide
Model
φAXIUM DX4000


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Contents
1. Introduction ..................................................................................................................... 3
2. Presentation..................................................................................................................... 3
2.1 Content of the box.................................................................................................... 3
2.2 Overview of AXIUM DX4000 .................................................................................... 4
2.3 Keypad Functions...................................................................................................... 5
2.4 Touch Panel ............................................................................................................... 5
3. Use of the terminal .......................................................................................................... 5
3.1 Power on/Power off the terminal ............................................................................ 5
3.2 Reading cards ............................................................................................................ 6
3.3 USB type-C............................................................................................................... 7
4. Installation........................................................................................................................ 7
4.1 Recommendations.................................................................................................... 7
4.2 Installing modules ..................................................................................................... 7
4.3 Paper roll.................................................................................................................... 9
4.4 Battery ..................................................................................................................... 10
4.5 Visual Impaired Accessory ...................................................................................... 11
5. Recommendations ......................................................................................................... 12
5.1 Safety ....................................................................................................................... 12
5.2 Security of your terminal ........................................................................................ 15
5.3 Fixed installation ..................................................................................................... 16
5.4 Cleaning the terminal.............................................................................................. 17
5.5 Transport and storage ............................................................................................ 17
6. Standard ......................................................................................................................... 17
7. Troubleshooting ............................................................................................................ 19

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1. Introduction
We hope that you will be fully satisfied with your new AXIUM DX4000 terminal.
Read thisguide to understand and make the best use of your terminal. It presents you the
necessary information about use,installation,maintenance,safety and security
recommendations.
WARRANTY/SECURITY
Use only the power supply included with the product to ensure best performance and
safety.Maintenance should only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
2. Presentation
2.1 Content of the box
¾ AXIUM DX4000 terminal unit equipped with a paper roll
¾ Power adapter
¾ Abatterypack
¾ This userguide
WARNING
The power supply unit provided with your equipment is specially designed for
ingenicoAXIUM DX4000 terminal. Do not use any other power supply.The use of a power
supply with apparently similar voltage/current characteristics may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the terminal is shipped.

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2.2 Overview of AXIUM DX4000
1. Contactless landing zone
2. LEDs for Contactless Card
3. Power Key
4.Volume Keys
5.Battery cover
6.USB Type-C connector
7. Magnetic card reader
8. Smart card reader
9. LCD and touch screen
10.Flash
11. Rearcamera
12. Battery compartment
13. SIM 2 card slot ,SIM 1 card slot
14. Speaker
15. Micro SD slot
16. SAM card slot
17. Battery socket
18. Easy Loading Printer
Weight
430g (including battery)
Dimension (L x W x H)
177.6 X 80 X 56.8mm
Electrical mains network
100-240VAC/50-60Hz Class II

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2.3 Keypad Functions
The terminal has three physical keys on the left side of the terminal, a power button and
two volume keys.
There are three capacitive keys at the bottom of the screen,Menu,Homeand Back keys.
2.4 Touch Panel
The AXIUM DX4000 is equipped with touch panel that allows you capture functions and
menus by your finger.
3. Use of the terminal
ADVICE
Before using the terminal, always check if the roll of paper is present
3.1 Power on/Power off the terminal
To power on: Make sure the terminal battery is correctly installed and Press <Power>
button for about 1s until the display is turned up.
To power off: Press <Power> button for more than 2s until the display show the following
figure, then press <Power off>.
Volume
Powerbutton
Back
Home
Menu

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If the battery is empty, the terminal automatically shuts off.
Abnormal power off:
When the device works abnormally, for example, it is crashed and no actions menu
popped out while pressing the power button, pleaselong-press the power button for 8s,
the device will be automatically powered off.
Screen saver mode:
Short-press the power button for about 0.5s, the terminal display will be turned on or off.
3.2 Reading cards
Magnetic stripe card
The card can be read bi-directionally, with the stripe
facing the terminal.
Use a regular movement in order to ensure a reliable
card reading.
Contactless card
Bring the card firmly up to the active zone. Keep the
card close to
the reader during the transaction.
On the front,LEDs are displayed to indicate transaction
processing.
Smart card
Insert the card horizontally with the metal chip facing
upward and leave in position throughout the
transaction.

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3.3 USBtype-C
There is a USB type-C connector on the left side of the
terminal.
The connector manages Host and Slave connections.
4. Installation
4.1 Recommendations
Operating conditions
(*)Excluding battery charging
Battery charging conditions
Storage conditions
4.2 Installing modules
4.2.1 SAM/SIM1/SIM2
WARNING
Switch off the terminal before opening the trapdoor.
Ambient temperature*
From -10
ć
to+50
ć
Max relative humidity
From 10%to 90%, Non-condensing
Ambient temperature
From 0
ć
to +40
ć
Ambient temperature
From -20
ć
to +70
ć
Max relative humidity
From 5% to 90%, Non-condensing

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The SAM/SIM connectors are located inside the terminal, in a closed compartment.
¾ Turn the terminal and remove the trapdoor.
¾ SAM and SIM1,SIM2 are identified by the engraved marks on the lower housing.
¾ When introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on
the picture.
¾ Close the trapdoor.
ADVICE
AXIUM DX4000 is equipped with a dual SIM slot.
When using two SIM cards,it is recommended to insert the bottom one first,then the top
one.
When using only one SIM card, it is recommended to insert SIM1 slot (bottom).

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ADVICE
SIM and SAM cards share the same form factor , please do be careful to the SIM card
socket position.
4.2.2 MicroSD Memory Card
WARNING
Switch off the terminal before opening the trapdoor.
MicroSD connector is located inside the terminal, in a closed
compartment.
¾ Turn the terminal and remove the trapdoor.
¾ MicroSD are identified by the engraved marks on the
lower housing.
¾ Slide the cover to the end and pull to open it. Insert
MicroSD card,push the cover to close and slide it to the
top to lock it.Be sure to put the MicroSD card contacts
downside and the cut corner as indicated on the figure.
¾ Close the trapdoor.
The terminal supports MicroSD up to 32GB.
4.3 Paper roll
4.3.1 Main characteristics of INGENICO paper roll
The thermal paper can be deteriorated by poor storage conditions,so we recommend you to
avoid:
¾ Storage in hot wet places(near air-conditioner,humidityhigher than 85%).
¾ Exposure to sunlight or ultraviolet for long periods.
¾ Contact with organic solvents(solvent type adhesive).
¾ Direct contact with materials containing plasticizers (PVC transparent folders or envelopes).
¾ Direct contact with <<diazo>>papers.
¾ Direct contact with water.
¾ Rubbing or pressing the paper too strongly.
WARNING
R40 paper roll characteristics
Precisions
Color
White
Width
58mm
Diameter
40mm
Length
About 18meters

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For best product performance,only use heat sensitized paper approved by Ingenico.
4.3.2 Installing paper roll
¾ Open the paper cover by lifting the catch located at the top of AXIUM DX4000 and
pull the cover to the rear of the terminal.
¾ Insert the paper roll in the compartment following the directions shown on the
below picture.
¾ Pull the paper up to the top of terminal, maintain the paper and close the cover
¾ Press simultaneously on both upper corners of the paper flap until it clips into
position.
¾ Please note that the paper should be cut off upward.
ADVICE
If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid
printing on adhesive footprint).
WARNING
Switch off the terminal prior to installing a paper roll. Use only paper approved by
Ingenico.
The use of no-approved paper is likely to damage the printer of your terminal.
4.4 Battery
4.4.1 Charging the battery
¾ When does the battery need to be charged?
z When used daily, the terminal charges its battery each time the power adapter is
connected. Charging starts automatically.
¾ How can the battery be charged?
Using the power adapter
z Connect the power adapter to the terminal USB type-C connector located on the left
side of the terminal.