Ingenico group swipen Move 5000 User manual

Merchant Services
Quick Start Guide
Move 5000
Version 1.0
Payment Solutions
100% tailored to your business
Merchant Ser v ices

QUICK GUIDE - MOVE 5000 3
Contents
Getting started 4
Connectivity 5
Function keys 5
Bluetooth Base Setup 6
Switching Bluetooth to WiFi 6
WiFi Network Setup and Prole Creation 7
The Chip Card Reader 8
Chip & Pin Transactions - Sale 8
Chip & Pin Transactions - Refund 9
Contactless - Sale 9
Mail Order Transactions - Sale 10
End of Day report 11
Changing the paper roll 12
Tips & Advice 13

QUICK GUIDE - MOVE 50004
Getting started
Set up your base unit in a convenient location close to a power
source and an Ethernet socket.
To connect the Ethernet cable, connect one side to your
Ethernet socket or router and the other side to the socket
located on the rear of your base unit.
Finally, connect the power supply unit into the power socket on
your base unit and to the mains power. After a short initialisation
process, the terminal will display READY or an idle logo.
Power socket
Ethernet socket
USB Connection
ports
Serial connection
ports
SAM 1
connector
SIM Card
SIM 2 or SAM 3
connector

QUICK GUIDE - MOVE 5000 5
Function Keys
F1 to F4 keys: Appear on the touchscreen for shortcuts.
Menu key: To enter the application menus press the Menu key
from the idle (READY) screen. Pressing the key again moves to
the next menu (if available).
Correction keys: When entering numbers or letters, pressing
deletes one character at a time; while pressing deletes
the entire line (this key also cancels transactions).
Conrmation key: Pressing is used to conrm anything that
has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold .
Getting started
Set up your base unit in a convenient location close to a power
source and an Ethernet socket.
To connect the Ethernet cable, connect one side to your
Ethernet socket or router and the other side to the socket
located on the rear of your base unit.
Finally, connect the power supply unit into the power socket on
your base unit and to the mains power. After a short initialisation
process, the terminal will display READY or an idle logo.
Connectivity
The Move/5000 is a Multi-Comms terminal meaning you can
connect via Ethernet, MobileNetwork or Wi-Fi/Bluetooth.
To setup a mobile connection on the terminal, you simply need to
insert the SIM card into the back of the Terminal and reboot using
the dot key and yellow key.
Menu key
Cancel key
Clear key
Enter key
Paper
feed key
Virtual keys for shortcuts
xx

QUICK GUIDE - MOVE 50006
Bluetooth Base Setup
Bluetooth terminals should already be paired with the base unit
provided; your terminal can only use the telephone and Ethernet
connections when it is paired to the base unit.
Please note: WiFi needs to be disabled.
To associate your terminal to a Bluetooth base:
Go to terminal control panel by pressing F3 on the ‘READY’
screen.
Select ‘Control panel, ‘Terminal settings’, ‘Comm means’,
and then ‘Bluetooth’.
In Bluetooth conguration select ‘Base’ then ‘Association’
and ‘New Base’.
The screen will then read ‘Association successful’.
Switching Bluetooth to WiFi
In order to switch the connectivity between Bluetooth and Wi-Fi
you will need to enable Wi-Fi and disable Bluetooth’. If the
Bluetooth icon is present at the top of the screen, follow
these instructions to turn it o. If not, go straight to WiFi
Network Setup.
To turn o Bluetooth:
Go to terminal control panel by pressing on the ‘READY’
screen.
Select ‘Control panel, ‘Terminal settings’, ‘Comm means’,
‘Bluetooth’ and then ‘Switch o’.
Once the Bluetooth has been disabled – please power cycle
the terminal by pressing and for about one second.
,,,,

QUICK GUIDE - MOVE 5000 7
Go to terminal control panel by pressing on the ‘READY’
screen.
Select ‘Control panel, ‘Terminal settings’, ‘Comm means’, and
then ‘WiFi’. Choose ‘Enable’ (or ‘Disable’ if you want to turn o
the WiFi connection).
Select ‘Scan networks’ and press . The terminal will scan
for available networks. Select desired network.
Enter the WiFi password and press . Please note, the WiFi
password will be case sensitive.
A conrmation screen will display reading ‘New Prole OK’
The terminal will return to the WiFi setting home screen.
Press to return to the idle screen. The WiFi symbol at the
top will have turned green.
WiFi Network Setup & prole creation
Wi-Fi conguration requires creating a prole. Several proles
can be created if connection is required to more than one access
point. In this case, you can choose an active prole or let the terminal
connect to the best available access point.
Please note:
• Setting up a Wi-Fi with static IP is possible, but not covered in this manual.
• It is not possible to create proles for unsecure networks (open or WEP).
• Login via web landing pages is not supported.
• For security reasons, the WiFi network has to be consistent with the PCI
DSS v2 Wireless Guidance.
In order to create a WiFi prole:
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QUICK GUIDE - MOVE 50008
Customer cards must be inserted as shown,
with the chip upwards.
Push the card fully into the slot below the
keypad and follow the instructions on screen.
If you see a “BAD READ” message, check the
card orientation and try again. After three
bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed
to do so by the terminal.
From the idle screen, enter the sale amount for the transaction
and press . For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed
they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation,
if the transaction is authorised then an AUTH CODE will be
shown.
The terminal will print two receipts. The merchant copy will be
printed rst, then once you remove the card, the customer
copy will be printed.
The Chip Card Reader
Chip & Pin Transactions - Sale

QUICK GUIDE - MOVE 5000 9
Chip & Pin Transactions - Refund
From the idle screen, press , then choose “REFUND”.
Enter the ‘Refund Amount’ then insert the card. If prompted
enter the Supervisor Password and press .
The terminal will now connect to the acquirer for authorisation,
if the refund is authorised then “REFUND ACCEPTED” will be
shown.
The terminal will print the merchant copy which the customer
must sign.
Remove the card.
Check the signature on the merchant copy with that on the
card. If the signature is valid then press , otherwise
press . The terminal will then print the customer copy.
The Chip Card Reader
Chip & Pin Transactions - Sale
Contactless - Sale
From the idle screen, enter the sale amount for the transaction
and press . For example enter £12.34 as 1234.
If you make a mistake, press and re-enter the amount.
The cardholder should present their card/payment device
against the contactless symbol on the terminal.
The terminal will now print the Merchant receipt.
Note: If the customer requests a receipt this must be done
before the next transaction takes place. Press F1 to print the
customer receipt.

QUICK GUIDE - MOVE 500010
Mail Order Transactions - Sale
Key in the amount, press .
When prompted, press .
When prompted, key in the customer’s card number and
press .
Enter the Expiry Date, the start date (if required), the issue
number (if required), pressing after each entry.
Enter the ‘Security Information’ as follows:
1) Card security code (from the back of the card), press
2) The numbers from the cardholder’s postcode (e.g. EH52 5SH
is 525), followed by and then the numbers from the
cardholder’s address (e.g. 51 High Street is 51), followed
by .
Note: If you do not know any of these then you can press
the green key without entering anything to bypass the
check when appropriate.
Enter the sale/refund amount and press .
The terminal will connect to the acquiring host to obtain
authorisation.
The terminal will display the results of the ‘Security Checks
(CV2/AVS Data) and will prompt you to choose “Decline” or
“Accept” the transaction depending on the results.
The terminal will print o the two receipts

QUICK GUIDE - MOVE 5000 11
End of Day Reports
To access the reports menu press twice, the select
‘REPORTS’.
If required enter the supervisor password and press .
END OF DAY: One touch function that prints both the
“Z REPORT” and the “BANKING” report. This MUST be done at
the end of each day that you trade.
BANKING: Indicates total value of transactions that have
been processed and shows that the totals have been conrmed
by the acquirer.
X REPORT: Shows the breakdown of transactions in dierent
ways enabling you to check o against individual receipts and
the “BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that
the Z “REPORT” resets the totals ready for the next day’s
trade.
Mail Order Transactions - Sale

QUICK GUIDE - MOVE 500012
Changing the paper roll
Hold the terminal securely in one hand. With the other hand,
and by using two ngers, lift the printer cover release as
shown in and above. Fully open the printer cover and
remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the
paper roll and carefully place into the printer compartment
as shown in above with the paper feeding up from the
bottom.
Holding the free end of the paper and the terminal, close the
printer cover and push rmly until it locks. While your terminal
is displaying the idle screen, press and hold to ensure
that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN -
DO NOT FORCE THE PRINTER COVER
123
12
3

QUICK GUIDE - MOVE 5000 13
Changing the paper roll Tips & Advice
REFERALS: If the terminal displays “CALL AUTH CENTRE” or
“PLEASE WAIT” with a telephone number, then you must refer
the transaction and phone for authorisation for that card.
PIN TRIES EXCEEDED: If the terminal displays this message
then the cards PIN has been locked by the cardholder. They
must contact their card issuer or use an ATM to unlock the
PIN if they know the PIN.
DUPLICATES: To print a duplicate of the last transaction
processed press three times, then select “DUPLICATE”
and press .

QUICK GUIDE - MOVE 500014
Help Desk
If you’re still having trouble, then we are here to help.
You can contact us using the details below:
01933 201424
[email protected].uk
We are open:
Monday to Saturday - 08:00 to 23:00
Sundays & Bank Holidays - 10:00 to 17:00
Closed on Christmas Day
For further information on terminal functionality please call the
terminal helpdesk or download your Terminal User Guide from:
https://ingenico.co.uk/smart-terminals/user-guides

Copyright © 2020 Ingenico (UK) Ltd.
This Quick Start Guide relates to Move3500 Tetra terminals –
TMS/MATSU software. Whilst every eort has been made to ensure
that the content of this document is accurate, Ingenico will not accept
responsibility for any loss, damage or injury that may be incurred as
a result of any errors or inaccuracies. The product is varied to suit
requirements and as such some features may vary or be disabled.
This document should be accepted as a guide only to the use of the
product. In the eort for continued improvements in design and quality,
products features and information regarding setting up, installation and
use of all Ingenico products is subject to change without prior notice.

Merchant Services