Ingenico group iPP300 Series User manual

iPP300 series

PINpad User Guide Contents
i
1. Introduction ..........................................................................................................1
Thank You.................................................................................................................................... 1
This User Guide.......................................................................................................................... 1
Keeping Records ........................................................................................................................ 1
Helpdesk Information ................................................................................................................. 1
Security of Your PINpad ............................................................................................................ 2
Caring for Your PINpad.............................................................................................................. 2
Starting to Use Your PINpad..................................................................................................... 3
2. Your PINpad..........................................................................................................4
Contents of Box........................................................................................................................... 4
PINpad Overview........................................................................................................................ 5
Installation.................................................................................................................................... 6
Reading Cards ............................................................................................................................ 7
Magnetic Stripe Reader ............................................................................................................. 7
Chip Card Reader....................................................................................................................... 8
Contactless Reader.................................................................................................................... 9
PINpad Keypad & Display ....................................................................................................... 10
3. Transactions.......................................................................................................12
Performing Transactions.......................................................................................................... 12
Printing the Customer Copy (Duplicate)................................................................................ 12
Contactless High Value Payment (HVP) –Wallet Payments ............................................. 13
Sales - Inserted Cards (Method One).................................................................................... 14
Sales - Inserted Cards (Method Two).................................................................................... 17
Sales - Contactless Cards....................................................................................................... 18
Dealing with Card Read Failures............................................................................................ 20
4. Troubleshooting................................................................................................21
Frequently Asked Questions................................................................................................... 21
Screen Messages..................................................................................................................... 23
Diagnostic Codes...................................................................................................................... 25
5. Notes ....................................................................................................................26
Certification................................................................................................................................ 26
Operating Environment............................................................................................................ 26

Contents PINpad User Guide
ii
Copyright © 2016 Ingenico (UK) Ltd.
This User Guide (v1.1048) relates to terminal software APACS40 97.11.01
Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept
responsibility for any loss, damage or injury that may be incurred as a result of any such errors or inaccuracies. The
product is varied to suit an acquirer’s individual requirements and as such some features may vary or be disabled. This
document should be accepted as a guide only to the use of the product.
In an effort for continued improvements in design and quality; products, features and information regarding the setting up,
installation and use of all Ingenico products is subject to change without prior notice.
DIV434737C

PINpad User Guide Introduction
1
1. Introduction
Thank You
Thank you for choosing an Ingenico iPP3xx PINpad.
Your PINpad includes a variety of different functions and features to
help you accept credit and debit card transactions in a speedy and
efficient manner.
This User Guide
We recommend you thoroughly read this User Guide, together with any
other documentation that came with your terminal, as this will help you
to quickly make the best use of all the capabilities of your new terminal
and PINpad.
The conventions used with this User Guide are as follows:
enter - This is a button on the terminal (ie. the “Enter” key in this case).
enter - This is a button on the PINpad (ie. the “Enter” Key in this case).
THIS IS A SHORTCUT TO A MENU OPTION.
This is a piece of important advice.
Keeping Records
Copies of all transaction receipts and your corresponding End of Day
reports should be kept together in a safe place (preferably in date order)
for a minimum of 6 months, or longer depending on the requirements of
the card company.
Helpdesk Information
Details on how to contact the Helpdesk can be found in the Quick Start
Guide that accompanies your terminal.
You may be asked for your terminal’s Terminal Identification Number
(TID) or your terminal’s Serial Number (S/N).
The TID can be found at the top of each receipt produced by the
terminal; and the Serial Number can be found at the top of some
reports, on the reverse of your terminal and on the label underneath the
battery.
The Serial Number of your PINpad can be found on the reverse of your
PINpad.

Introduction PINpad User Guide
2
Security of Your PINpad
Upon receipt of your PINpad you should check for signs of tampering of
the equipment. It is strongly advised that these checks are performed
regularly after receipt.
You should check, for example: that the security seals are in place and
undamaged; that there is no evidence of unusual wires that have been
connected to any ports, or any other part, of your PINpad.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that have
access to your terminal.
Caring for Your PINpad
You should take care not to spill liquids on any part of your PINpad,
terminal or any associated parts and equipment.
You should clean the PINpad with a soft clean cloth. To ensure safety,
only clean your PINpad when it is completely powered off. Do not use
water or cleaning agents on your terminal, doing so may lead to
damage.
Any damage incurred will be your responsibility and any repair or
replacement costs will be charged as appropriate. We therefore
recommend that you insure your PINpad and terminal accordingly.

PINpad User Guide Introduction
3
Starting to Use Your PINpad
In order to get up and running as quickly as possible your PINpad is
pre-configured to work out of the box. There are some basics that you
should cover before using your PINpad:
Before starting to use your PINpad, please read all sections of this
guide, together with any other documents that came with your
PINpad, carefully.
You should ensure that the PINpad you have received is the model
you were expecting.
Set up your PINpad in a convenient location close to your terminal,
and familiarise yourself with the basics. The following section,
entitled Your PINpad, will cover all of the detail required to install
and understand the basic operation of your PINpad.
Step-by-step instructions for all types of sales are given in the
section entitled Transactions; for clarity these are provided with
screenshots of the terminal and PINpad to guide you.
If, in the unlikely event that you encounter any problems or have
any questions relating to the operation of the PINpad, read through
the section entitled Troubleshooting. If you cannot resolve your
problem you should call the terminal Helpdesk.

Your PINpad PINpad User Guide
4
2. Your PINpad
Contents of Box
The contents of the box are shown below:
This User
Guide
iPP3xx
PINpad
Connection Cable
(attached to PINpad)

PINpad User Guide Your PINpad
5
PINpad Overview
An overview of your PINpad is shown below:
Display
Chip Card Slot
Keypad
Swipe Card Slot
Contactless
Status Lights
Privacy Shield

Your PINpad PINpad User Guide
6
Installation
In order to connect your PINpad to an iCT200 series Counter Top
terminal you must follow the steps below. Ensure that your terminal is
completely powered off before attempting to install your PINpad.
1. Unclip the two retaining clips on the underside of your terminal
using your fingernails and lift the cover upwards and away from the
retaining lugs to reveal the cable bay.
2. Without removing the “magic cable”, twist off the blanking spacer
(as indicated) from the cable; take care not to damage the “magic
cable” itself.
3. Plug in the PINpad USB cable as indicated and ensure that it is
secured properly in both the socket and the cable retaining clip.
Replace and secure the cover by reversing the instructions in step
1.
4. Power on your terminal; your PINpad should turn on during the
terminal initialisation procedure.
Fig. 1
Fig. 2
Fig. 3
Retaining
Clips

PINpad User Guide Your PINpad
7
Reading Cards
Cards can be read in three different ways; these are explained below.
Magnetic Stripe Reader
Place the card with the magnetic stripe facing down and towards the
screen as illustrated, run the edge of the card along the bottom of the
card swipe slot on the right of your terminal. You should swipe the card
in one continuous movement and at an even speed.
Alternatively, cards may be swiped through the card swipe slot on your
terminal.
If you see the prompt BAD SWIPE, check the orientation of the card and
try again.
If a chip card is swiped, your terminal will request that you insert the
same card into the chip card reader by displaying the prompt USE CHIP
READER.

Your PINpad PINpad User Guide
8
Chip Card Reader
Chip cards should be inserted firmly into your terminal as illustrated with
the chip facing up and into the card reader.
If you see the prompt BAD READ, check the orientation of the card and
try again.
The card MUST remain inserted until your PINpad prompts the
customer to remove the card. If the card is removed prematurely, the
transaction will be cancelled.
Chip cards can hold the details for more than one payment application
(for example Mastercard and Maestro). If the application selection
screen is displayed after the card has been inserted, the customer
should select the payment application that they wish to use for the
transaction.
Selection:
Mastercard 1
Maestro
The customer should use the up and down
keys to select the required application,
pressing the enter key to select the
highlighted option.
The payment application on a chip card may require confirmation after it
is selected. If prompted to do so the customer should press the enter
key within 10 seconds.

PINpad User Guide Your PINpad
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Contactless Reader
Your PINpad includes an optional integrated contactless reader in order
to process contactless transactions. Whilst this option is referred to in
this User Guide it may not be available on your PINpad. Your PINpad
will have four status lights above the screen if this option is available to
you.
A contactless card should be presented by the customer only when
prompted to do so on the screen and the first status light is lit steadily.
The card should be presented towards the contactless logo
shown on the screen - at the centre of the contactless card
read zone.
When a contactless card is presented to your PINpad during a
contactless transaction the second, third and fourth status lights will be
lit in turn. The card read is successful when all four status lights are lit
and the confirmation tone is heard. If the card is removed prior to this
the card read will be unsuccessful and the customer will be prompted to
re-present the card. A card read should take between 1 and 2 seconds.

Your PINpad PINpad User Guide
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PINpad Keypad & Display
The PINpad keypad is laid out as below:
To enter numbers press the relevant keys. If you make a mistake you
can correct this using the correction keys. Press the clear key once to
delete one character at a time. Press the cancel key once to delete the
entire line; pressing the cancel key again will cancel the transaction.
Function
Keys
Menu Key
Correction Keys
(Cancel/Clear)
Up/Down Keys
Confirmation
Key (Enter)
Standard Data
Entry Keys

PINpad User Guide Your PINpad
11
The PINpad display is laid out as below:
WELCOME
When your PINpad is connected to your terminal, and after a short
initialisation process the WELCOME message will be displayed on the
PINpad; this means that the PINpad has initialised and is ready to use.
Your terminal will display the terminal status of READY at this time.
Throughout this guide the convention is to show screenshots of your
PINpad with a grey background, and to show screenshots of your
terminal with a white background.
Further to this, in order to illustrate the different screens that are shown
simultaneously on both your PINpad and your terminal; the screenshot
of your PINpad will be shown immediately below that of your terminal -
an example is shown below:
READY
Handset: 01
Terminal Display
(shown with white background)
WELCOME
PINpad Display
(shown with grey background)
If your PINpad displays a blank screen with :-) permanently after
your PINpad has been connected to your terminal then please
contact the terminal Helpdesk.

Transactions PINpad User Guide
12
3. Transactions
Performing Transactions
In order to perform a transaction in a quick and efficient manner you
may type in the transaction amount from the idle screen on your
terminal. This method may be used to start any sale transaction, no
matter what the card type is (i.e. contactless cards or cards with, or
without a chip).
Enter the transaction amount while the idle screen is being displayed by
typing in the amount in pence (ie. 1234 for £12.34) followed by the enter
key. If you make a mistake when entering the amount you can correct
this by using the correction keys. Press the clear key once to delete one
character at a time. Press the cancel key to cancel the amount entry
and return to the idle screen.
Contactless card transactions are performed by this method and when
the transaction value is under the contactless card limit (e.g. £30.00).
Your PINpad will only prompt for a card to be presented
when a contactless transaction is allowed. When a
contactless transaction is allowed your terminal will show a
contactless symbol on the screen.
Contactless transactions that are above a pre-set value (Floor Limit)
may go online/dial for authorisation.
If you consistently sell an item at the same price you can “recall” the last
transaction amount by pressing the dot key while the idle screen is
being displayed. Your terminal will allow you to confirm if this is the
correct amount, and you can continue with the transaction by pressing
the enter key.
Printing the Customer Copy (Duplicate)
Only the merchant copy is printed during a contactless transaction.
Because the transaction value is low and fast transaction times are
desired, the customer copy is not printed by default. Contact terminal
helpdesk if customer contactless receipts are required by default.
If the customer requires a receipt then a customer copy may be printed
any time until another transaction is performed by pressing the F1 key
whilst the idle screen is displayed. This prints a duplicate of the last
transaction taken and is not restricted to contactless transactions.
For security reasons the full card number is not shown on the
customer copy.

PINpad User Guide Transactions
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Contactless High Value Payment (HVP) –Wallet Payments
High Value Payments are contactless payments that are above the limit
for contactless cards (e.g. £30.00) but are protected by the cardholder
verifying themselves to the mobile phone either by the use of a scanned
thumb/fingerprint in the case of Apple Pay, or by the entry of a pass
code for other mobile phone manufacturers. This process is known as a
Cardholder Device Cardholder Verification Method or CDCVM for short.
This means that once HVP is enabled, the contactless logo will be
displayed on your terminal for all transactions rather than just those
under the contactless card limit (e.g. £30.00).
Acceptance of normal contactless cards for transactions below the £30
limit will continue as normal and, if a cardholder taps a contactless card
for a transaction above the £30 limit, the terminal will instruct them to
complete the transaction using chip and PIN.
In some cases, a cardholder may need to tap their mobile phone
against the contactless reader twice. This is because they have not pre
entered their CDCVM on their device prior to starting the transaction
and their device has prompted them to complete their CDCVM and tap
the phone again. The cardholder should follow the instructions on their
device to complete the transaction.

Transactions PINpad User Guide
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Sales - Inserted Cards (Method One)
READY
Handset: 01
The idle screen will be displayed on both
the terminal and the PINpad.
WELCOME
Amount:
£21.34
Enter the sale amount in pence (e.g. 2134
for £21.34) and press the enter key.
£21.34
Touch/ Insert or Swipe Here
Confirm that the amount is correct and
invite the customer to insert the card into
the card reader on the PINpad.
£21.34
Touch/ Insert or Swipe Here
Please Wait
If a PIN is requested, the customer must
enter their PIN code followed by the enter
key.
Amount: £21.34
Enter PIN:
****

PINpad User Guide Transactions
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PIN OK
RETURN TERMINAL
>DO NOT REMOVE CARD<
After the customer has entered their PIN,
the PIN check result will be displayed on
both the terminal and the PINpad.
PIN OK
Please Wait
The terminal will connect to the acquirer for
authorisation.
PLEASE WAIT
AUTH CODE: xxxxx
If the transaction has been authorised then
an auth code will be displayed.
COMPLETED
Printing
The terminal will print the merchant copy
for you to retain. If a signature is needed
the customer must sign this copy.

Transactions PINpad User Guide
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Signature OK?
F1 NO YES F4
If required check the signature:
Press F1 for an invalid signature; or
Press F4 for a valid signature.
Printing
The terminal will print the customer copy to
give to the customer for them to retain.
The terminal and PINpad will return to their respective idle screens.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked when
entering their PIN Code.
The customer MUST NOT remove the card until the PINpad has
prompted them to.
You MUST retain the merchant copy for your records; this copy must
be signed by the customer if a signature is requested.

PINpad User Guide Transactions
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Sales - Inserted Cards (Method Two)
READY
Handset: 01
The idle screen will be displayed on both
the terminal and the PINpad. Invite the
customer to insert the card into the card
reader on the PINpad.
WELCOME
Enter Sale:
£0.00
Enter the sale amount in pence (e.g. 2134
for £21.34) and press the enter key.
PLEASE WAIT
PLEASE WAIT
If a PIN is requested, the customer must
enter their PIN code followed by the enter
key.
Amount: £21.34
Enter PIN:
****
The terminal will continue as per a normal sale, refer to the instructions
for Sale Inserted Cards (Method One) to complete the transaction.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked when
entering their PIN Code.
The customer MUST NOT remove the card until the PINpad has
prompted them to.
You MUST retain the merchant copy for your records; this copy must
be signed by the customer if a signature is requested.