Ingenico group swipen Desk 5000 User manual

Quick Start Guide
Desk 5000
Version 1.0
Payment Solutions
100% tailored to your business
Merchant Ser vices
Merchant Services

QUICK GUIDE - DESK 5000 3
Contents
Getting started 4
Supervisor password 5
Function keys 5
The Chip Card Reader 6
Chip & Pin Transactions - Sale 6
Chip & Pin Transactions - Refund 7
Contactless - Sale 7
Mail Order Transactions - Sale 8
End of Day reports 9
Changing the paper roll 10
Tips & Advice 11
Help Desk
If you’re still having trouble, then we are here to help.
You can contact us using the details below:
01933 201424
[email protected].uk
We are open:
Monday to Saturday - 08:00 to 23:00
Sundays & Bank Holidays - 10:00 to 17:00
Closed on Christmas Day
For further information on terminal functionality please call the
terminal helpdesk or download your Terminal User Guide from:
https://ingenico.co.uk/smart-terminals/user-guides

QUICK GUIDE - DESK 50004
Getting started
Set up your Desk/5000 in a convenient location close to a
power source and an Ethernet socket.
To connect an Ethernet cable, connect one side to your
Ethernet socket or router and the other side to the ‘ETH’
socket on the Magic box.
Finally, connect the power supply unit into the power socket on
your Magic box and to the mains power. After a short initialisation
process, the terminal will display READY or an idle logo.
Power In
Ethernet
Note: Press and hold the and the together
to turn the terminal o.
.

QUICK GUIDE - DESK 5000 5
Function Keys
F1 to F4 keys: Appear on the touchscreen for shortcuts.
Menu key: To enter the application menus press the Menu key
from the idle (READY) screen. Pressing the key again moves to
the next menu (if available).
Correction keys: When entering numbers or letters, pressing
deletes one character at a time; while pressing deletes
the entire line (this key also cancels transactions).
Conrmation key: Pressing is used to conrm anything that
has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold .
Supervisor Password
The default supervisor password is 01483.
Please note: The terminal will require you to change this to a new code of
your choosing before you can process any transactions.
Menu key
Cancel key
Clear key
Enter key
Paper
feed key
Virtual keys for shortcuts
xx

QUICK GUIDE - DESK 50006
The Chip Card Reader
Customer cards must be inserted as shown,
with the chip upwards.
Push the card fully into the slot below the
keypad and follow the instructions on screen.
If you see a “BAD READ” message, check the
card orientation and try again. After three
bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed
to do so by the terminal.
Chip & Pin Transactions - Sale
From the idle screen, enter the sale amount for the transaction
and press . For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed
they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation,
if the transaction is authorised then an AUTH CODE will be
shown.
The terminal will print two receipts. The merchant copy will
be printed rst, then once you remove the card, the customer
copy will be printed.

QUICK GUIDE - DESK 5000 7
Contactless - Sale
From the idle screen, enter the sale amount for the transaction
and press . For example enter £12.34 as 1234.
If you make a mistake, press and re-enter the amount.
The cardholder should present their card/payment device
against the contactless symbol on the terminal.
The terminal will now print the Merchant receipt.
Note: If the customer requests a receipt this must be done
before the next transaction takes place. Press F1 to print the
customer receipt.
The Chip Card Reader
Chip & Pin Transactions - Sale
Chip & Pin Transactions - Refund
From the idle screen, press , then choose “REFUND”.
Enter the ‘Refund Amount’ then insert the card. If prompted
enter the Supervisor Password and press .
The terminal will now connect to the acquirer for authorisation,
if the refund is authorised then “AUTH CODE” will be shown.
The terminal will print the merchant copy which the customer
must sign.
Remove the card.
Check the signature on the merchant copy with that on the
card. If the signature is valid then press , otherwise
press . The terminal will then print the customer copy.

QUICK GUIDE - DESK 50008
Key in the amount, press .
When prompted, press .
When prompted, key in the customer’s card number and
press .
Enter the Expiry Date, the start date (if required), the issue
number (if required), pressing after each entry.
Enter the ‘Security Information’ as follows:
1) Card security code (from the back of the card), press
2) The numbers from the cardholder’s postcode (e.g. EH52 5SH
is 525), followed by and then the numbers from the
cardholder’s address (e.g. 51 High Street is 51), followed
by .
Note: If you do not know any of these then you can press
the green key without entering anything to bypass the
check when appropriate.
Enter the sale/refund amount and press .
The terminal will connect to the acquiring host to obtain
authorisation.
The terminal will display the results of the ‘Security Checks
(CV2/AVS Data) and will prompt you to choose “Decline” or
“Accept” the transaction depending on the results.
The terminal will print o the two receipts
Mail Order Transactions - SaleMail Order Transactions - Sale

QUICK GUIDE - DESK 5000 9
End of Day ReportsMail Order Transactions - Sale
To access the reports menu press twice, the select
‘REPORTS’.
If required enter the supervisor password and press .
END OF DAY: One touch function that prints both the
“Z REPORT” and the “BANKING” report. This MUST be done at
the end of each day that you trade.
BANKING: Indicates total value of transactions that have
been processed and shows that the totals have been conrmed
by the acquirer.
X REPORT: Shows the breakdown of transactions in dierent
ways enabling you to check o against individual receipts and
the “BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that
the Z “REPORT” resets the totals ready for the next day’s
trade.
Mail Order Transactions - Sale

QUICK GUIDE - DESK 500010
Changing the paper roll
Hold the terminal securely in one hand. With the other hand,
and by using two ngers, lift the printer cover release as
shown in and above. Fully open the printer cover and
remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the
paper roll and carefully place into the printer compartment
as shown in above with the paper feeding up from the
bottom.
Holding the free end of the paper and the terminal, close the
printer cover and push rmly until it locks. While your terminal
is displaying the idle screen, press and hold to ensure
that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN -
DO NOT FORCE THE PRINTER COVER
123
12
3

Changing the paper roll
Copyright © 2020 Ingenico (UK) Ltd.
This Quick Start Guide relates to Move3500 Tetra terminals –
TMS/MATSU software. Whilst every eort has been made to ensure
that the content of this document is accurate, Ingenico will not accept
responsibility for any loss, damage or injury that may be incurred as
a result of any errors or inaccuracies. The product is varied to suit
requirements and as such some features may vary or be disabled.
This document should be accepted as a guide only to the use of the
product. In the eort for continued improvements in design and quality,
products features and information regarding setting up, installation and
use of all Ingenico products is subject to change without prior notice.
Tips & Advice
REFERRALS: If the terminal displays “CALL AUTH CENTRE” or
“PLEASE WAIT” with a telephone number, then you must refer
the transaction and phone for authorisation for that card.
PIN TRIES EXCEEDED: If the terminal displays this message
then the cards PIN has been locked by the cardholder. They
must contact their card issuer or use an ATM to unlock the
PIN if they know the PIN.
DUPLICATES: To print a duplicate of the last transaction
processed press three times, then select “DUPLICATE”
and press .

Merchant Services