Ingenico AXIUM DX4000 Portable User manual

AXIUM DX4000 Portable
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Contents
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
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Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM DX4000 Portable
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 USB Type-C
4. Installation
4.1 Recommendations
4.2 Installing modules
4.3 Paper roll
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Standards
7. Troubleshooting
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We hope that you will be fully satisfied with your new AXIUM DX4000
Portable terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
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AXIUM DX4000 Portable
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Banks and Acquirers International Holding SAS
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2. Presentation
2.1 Contents of the box
AXIUM DX4000 Portable terminal unit
equipped with a paper roll
Power adapter
A battery pack
This user guide
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM DX4000 Portable
terminal. Do not use any other power supply. The use of a
power supply with apparently similar voltage/current
characteristics may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.
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1) Contactless landing zone
3) Power key
5) Battery cover
7) Magnetic card reader
9) LCD and touch screen
2) LEDs for Contactless Card
4) Volume keys
6) USB Type-C connector
8) Smart Card reader
2.2 Overview of AXIUM DX4000 Portable
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AXIUM DX4000 Portable
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10) Flash
12) Battery compartment
14) Speaker
16) SAM card slot
18) Easy Loading Printer
11) Rear camera
13) SIM 2 card slot,SIM 1 card slot
15) Micro SD slot
17) Battery socket
Weight
Dimension (L x W x H)
Electrical mains network
430g (including battery)
177.6 X 80 X 56.8mm
100-240VAC/50-60Hz Class II
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2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a power button and two
volume keys.
Three capacitive keys at the bottom of the screen：Menu,Home and Back
keys.
The AXIUM DX4000 Portable is equipped with touch panel that allows you
capture functions and menus by your finger.
2.4 Touch Panel
Back
Volume Keys
Power button
Home
Menu
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AXIUM DX4000 Portable
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3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
Terminal restart:
Power On Terminal:
Power Off Terminal:
Battery Low:
ADVICE
Before using the terminal, always check if the roll of
paper is present.
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
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3.2 Reading cards
Magnetic stripe card
Contactless card
The card can be read
bi-directionally, with the
stripe facing the terminal.
Use a regular movement in
order to ensure a reliable
card reading.
Bring the card firmly up to
the active zone.
Keep the card close to the
reader during the
transaction.
On the front,LEDs are
displayed to indicate
transaction processing.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Screen saver mode:
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
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Smart card
Insert the card horizontally
with the metal chip facing
upward and leave in position
throughout the transaction.
3.3 USB Type-C
There is a USB type-C connector on the bottom side of the terminal.
The connector manages Host and Slave connections.
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4. Installation
4.1 Recommendations
(*)Excluding battery charging
Operating conditions
Battery charging conditions
Storage conditions
Ambient temperature*
Ambient temperature
Ambient temperature
From -10°C to +50°C (14°F to 122°F)
From 0°C to +40°C (32°F to 104°F)
From -20°C to +70°C (-4°F to 158°F)
From 5% to 90%, Non-condensing
Max relative humidity
Max relative humidity
From 10% to 90%, Non-condensing
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
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4.2 Installing modules
4.2.1 SAM/SIM1/SIM2
WARNING
Switch off the terminal before opening the battery door.
The SAM/SIM connectors are located inside the terminal, in a closed
compartment.
SAM and SIM1,SIM2 are identified by the engraved marks on the lower
housing.
Turn the terminal and remove
the battery door.
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
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ADVICE
AXIUM DX4000 Portable is equipped with a dual SIM slot.
When using two SIM cards,it is recommended to insert the
bottom one first,then the top one.
When using only one SIM card, it is recommended to insert
SIM1 slot (bottom).
ADVICE
SIM and SAM cards share the same form factor , please do
be careful to the SIM card socket position.
When introducing a SAM/SIM into slot, be sure to put the cut corner as
indicated on the picture.
Close the battery door.
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Banks and Acquirers International Holding SAS
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WARNING
Switch off the terminal before opening the battery door.
4.2.2 MicroSD Memory Card
MicroSD connector is located inside the terminal, in a closed compartment.
Turn the terminal and remove the battery door.
MicroSD are identified by the engraved marks on the lower housing.
Slide the cover to the end and pull to open it. Insert MicroSD card, push
the cover to close and slide it to the top to lock it. Be sure to put the
MicroSD card contacts downside and the cut corner as indicated on the
figure.
Close the battery door.
The terminal supports MicroSD up to 32GB.
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R40 paper roll characteristics Precisions
Color
Width
Diameter
Length
White
58mm
40mm
About 18 meters
Storage in hot wet places(near air-conditioner,humidity higher
than 85%).
Exposure to sunlight or ultraviolet for long periods.
Contact with organic solvents(solvent type adhesive).
Direct contact with materials containing plasticizers (PVC
transparent folders or envelopes).
4.3 Paper roll
4.3.1 Main characteristics of INGENICO paper roll
The thermal paper can be deteriorated by poor storage conditions,so
we recommend you to avoid:
WARNING
For best product performance, only use heat sensitized paper
approved by Ingenico.
Direct contact with <<diazo>>papers.
Direct contact with water.
Rubbing or pressing the paper too strongly.
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Banks and Acquirers International Holding SAS
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ADVICE
If you insert a new R40 paper roll, tear off the first
length (one complete turn to avoid printing on adhesive
footprint).
4.3.2 Installing paper roll
Open the paper cover by lifting the catch located at the top of AXIUM
DX4000 Portable and pull the cover to the rear of the terminal.
Insert the paper roll in the compartment following the directions shown
on the below picture.
Pull the paper up to the top of terminal, maintain the paper and close the
cover.
Press simultaneously on both upper corners of the paper flap until it
clips into position.
Please note that the paper should be cut off upward.
WARNING
Switch off the terminal prior to installing a paper roll. Use only
paper approved by Ingenico.
The use of no-approved paper is likely to damage the printer of
your terminal.
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
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4.4 Battery
4.4.1 Charging the battery
4.4.2 Installing the battery
WARNING
Check that the terminal is not connected to the main electric
network.
When does the battery need to be charged?
When used daily, the terminal charges its battery each time the
power adapter is connected. Charging starts automatically.
How can the battery be charged?
Using the power adapter
Connect the power adapter to the terminal USB type-C
connector located on the left side of the terminal.
Connect the power adapter to the power supply mains network.
Check the charing status on the top of the screen(it means
battery charging).
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AXIUM DX4000 Portable
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Turn your terminal and unclip the battery door by pushing the clips as
shown with the arrow on the picture.
Disengage the battery door.
Take the battery pack included in the box.
Locate the battery pack connector beside the battery compartment.
Plug the battery pack connector according to the connector locating
system.

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AXIUM DX4000 Portable
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Place the battery pack in its compartment.
Close the battery door.
Disengage the battery door.
Remove the battery pack from the battery compartment.
Unplug the battery pack connector.
Close the battery door.
4.4.3 Remove the battery

4.5 Visual Impaired (VI) Accessory
slide the accessory onto the
terminal from the bottom.
Install
slide the accessory down and
away from the terminal
Remove
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
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5 Recommendations
5.1 Safety
Battery
AXIUM DX4000 Portable is fitted with battery specially designed for
this terminal.
Only use the appropriate chargers and batteries listed in the ingenico’s
catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriated sites.
Powering down the AXIUM DX4000 Portable
Disconnect the AXIUM DX4000 Portable power supply block adapter from
the electrical mains network.
The AXIUM DX4000 Portable is fitted with an internal lithium cell which
should only be accessed by a qualified technician.
Lithium cell
The lifespan of battery depends on:
Features used.
Number of charge and discharge cycles.
Use temperature.
CAUTION
RISK OF EXPLOSION BATTERY IS REPLACED BY AN
INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
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AXIUM DX4000 Portable
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Copyright© 2022 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved